Icelandair Recenzje 

Left baggage with no protection from snow storm for over an hour before loading on plane totally soaked luggage damaged contents. There answer luggage should be made to withstand it service is not there thing

Not a good experience - neck surgery in January - bought their "Standard Protection" based on advice of agent and cancelled flight with agent who stated the refund should be no issue. Submitted documentation for "protection" - and within one day - it was rejected.

By the way - when I submitted the claim business-class.com's attitude changed - and they even stated to me "Standard Protection" is not insurance and it is up to the airline to agree - so what did I ay an addition $600 for - pathetic grifting. And I plan to talk to the insurance commissions in both FL and CO.

After the email on the rejection by business-class.com - I called them. They told me "Icelandair will not do anything". But I am not sure if they were ever contacted - so I called Icelandair as well. They said there was no contact noted in my file.

They told me to call the agency and have them do a 3 way call with me and Icelandair. I called business-class-com and asked them to do this. They said no that is not allowed. And they suggested that I call Icelandair and have them do the 3 way call - called Icelandair ... nope not allowed. I asked Icelandair what I should do - and they said it was up to the travel agency - but clearly Icelandair with over $7000 in their pocket are looking for me to spend more money. Am I on Twilight Zone?

So after over 60 emails, 5 phone calls with business-class.com (and another 5-10 emails to Icelandair and 5 phone calls) I gave up. I have to pay an additional $2000 and my original trip including stops in Paris, Prague, Stockholm, and Iceland is now a direct to London and costing me another $2000 over the $7000 I have already paid. Both Icelandair and business-class.com are awful at customer support.

We booked round trip tickets from RDU to KEF and selected our seats, paying extra for the privilege. Less than a week later we get an email saying with had "gotten off the wait list." We were never on a wait list. I went back and checked the booking and our seat assignments had disappeared for the outgoing leg, and we had double seat assignments for the return. I tried to call, but got a recording saying caller volume was so high they could not respond. I tried the online chat, but after twice waiting more than 2 hours, I was "timed out" just as my number was coming up. This is the worst customer service we have ever experienced. If you are flying to Iceland, avoid Icelandair!

Our flight was disrupted due to bad weather in Iceland. But one would expect an airline in Iceland to be prepared for such an eventuality. When we called, the voicemail said a 10 minute wait. After more than an hour, we hung up. The music they play seems to be deliberately adverse, with siren sounds and pauses that make you think you will be connected, then the unpleasant sounds resume. After many hours, we finally got a confusing email that ultimately we were booked on Delta, and needed to work with them. The Delta customer experience was much better. On a minor note, on the flight out they only provide free coffee, tea or water. No sodas or snacks. Unlike most other transatlantic flights with a full meal. No more Icelandair flights for us!

Til at starte med venter jeg i 2 timer og 10 minutter efter hjælp ved en medarbejder. Vedkommende spørger ind om den hjælp vi har brug for og så intet... jeg venter yderligere 30 min. prøver at skrive mere med ? men intet nu er det gået en time og jeg får ikke svar.

Virkelige dårlig service, du betaler dyrt for flybillet men du får ingen service hvis du har behov for dette.

I had a decent flight to USA connected in Iceland and then over to Dulles.
The staff were helpful and friendly
The food was ok and the plane was clean and comfortable. It had TVs in the seat backs and earphones were the €3 if you wanted them. Nothing is free drinks and food are all paid for but we knew that (kind of!)
For the money I’d recommend Iceland air. No frill as such but if you take food and water it’s ok.
The confusing thing was buying and paying for 2 exit seats that was sat in pending in my bank the day before we flew so I didn’t know if we actually had them and the chat wasn’t helpful in resolving this. We did have an exit seat in the end but I wasn’t sure until we got to the airport. I don’t known why they don’t take the money & confirm as it was paid for? This is slightly stressful just before a long flight home. No one really checked the hand luggage in this instance but we did have cases that fitted into the luggage test box.

The initial diversion wasn’t the airline’s fault. After three aborted landing attempts due to bad weather, we were diverted to Reykjavík Airport instead of Keflavík International Airport. Unpleasant? Yes. Understandable? Also yes.
What wasn’t understandable was what happened next.
We sat on the tarmac at Reykjavík Airport for four and a half hours with almost no information or updates. No food. No proper drinks. Just one small cup of water offered the entire time. People were tired, stressed, and confused, and the lack of basic communication made everything worse.
Eventually, we were flown in terrible weather on the 15-minute hop to Keflavík, only to be told: “Get on the bus, you’re going to a hotel and dinner will be provided.” Everyone reasonably expected a short ride to an airport hotel.
Instead, the bus drove nearly two hours north of the airport — literally passing the airport we had just spent 4.5 hours stranded at. No warning. No explanation. Just a two-hour ride in the middle of the night with no water provided. Are you serious?
When we finally arrived, the hotel had not been told to provide food. To their credit, the staff tried their best and scraped together a sandwich and a drink. That was it.
So now you have elderly passengers, kids, exhausted travelers who hadn’t eaten or properly drank in 10 hours, put on a 2-hour bus ride with no warning, no water, and no real plan communicated. By the end of the day, I had eaten one sandwich and had one bottle of water I bought myself. I also missed my connecting flight to Toronto.
To top it off, I was given no clear information about how or when I’d be taken back to the airport the next day. I’m apparently supposed to wait for another mystery bus for another two-hour ride back. The whole situation felt chaotic, disorganised, and shockingly indifferent to passenger wellbeing. I was nearly passing out from dehydration on the bus.
Bad weather happens. That’s life.
But leaving people without information, food, water, or a basic plan is not okay. This was a complete failure of care, communication, and basic human decency.

I’m always having pleasant flights with Iceland air . One time my flight got canceled and I got refund for the extra day of stay , taxis to the airport and back and also for the cancel itself .

I had an extremely negative experience with Icelandair at Miami International Airport and would strongly advise travellers to think twice before flying with them.

At the check-in desk, a staff member claimed that my carry-on bag was too large. However, there was no sizing rack available to verify this. When I asked for a way to measure the bag against Icelandair’s carry-on limits, the request was refused.

At the boarding gate, the same issue was raised again, but only with me and my cousin. Staff demanded payment for our bags and told us that if we did not pay, we would be denied boarding. I was charged $200 for my carry-on bag, and my cousin was charged $200 for a personal item.

At the same time, several other passengers were boarding with visibly larger carry-on bags and personal items without being stopped or charged.

When my cousin tried to point out the inconsistency, staff became hostile and told us to stop talking or we would be denied boarding altogether. We were initially refused boarding and were only allowed to proceed after apologising for raising the issue.

We paid the charges under pressure because we were told we would not be allowed to board the flight otherwise.

After the trip, I contacted Icelandair customer service to report what had happened. The response was dismissive, and the airline refused to investigate the incident or refund the unfair charges.

Based on this experience, the treatment we received was unfair, unprofessional, and extremely disappointing.

I would not recommend this airline for the following reasons:
1. In coach not even a soft drink is free, only a cup of water.
2. Carry on baggage criteria is the worst I have ever seen--we had to purchase carry on bags specifically for this flight as the dimension requirements are far harsher than any other airline.
3. Entertainment is the worst I have seen. Movie choices are so bad and limited as to be bizarre.
4. Business class is a letdown-seats don't recline enough.
5. Staff is non chalant at best.
6. Nickel and diming erodes any cost savings.
7. In our particular case we paid for upgrades to Business Class and were not assigned seats together. When we inquired, staff was rude and basically said tough luck.

This is the most terrible Airway I ever have a flight with! They overbooked my flight to USA januar 2025 (one year ago), and they promised me 600 dollars for a new booking from Island to USA! Now over one year ago nothing is still happening! Stay away this Airways! Terrible, terrible!

Denied boarding on my flight to Vancouver.
At the airport Air Iceland staff told me the ticket would be refunded. Later they refused and only returned airport taxes.
Very disappointing experience and poor customer communication.

I used to enjoy flying with Icelandair, but this airline has changed a lot, and not for the best. While Saga Class is fine but expensive, Economy is also expensive and a real nightmare.
We were seated in the second-to-last row, in an extremely cramped aircraft with the bare minimum amount of legroom. During the refreshment service, I politely asked the passenger in front of us to return their seat to the upright position so we could use our tray table, and they kindly did so. However, a stressed-out flight attendant immediately approached us in a rather agitated manner. She insisted that reclining is a passenger’s right and I should not have disturbed my fellow passenger. She then reclined their seats again, and attempted to recline ours as well, despite our preference not to, getting unpleasantly close to us in the process. She proceded to tell us, at length, that we should keep our seats reclined at all times, even while eating, the reason being that if everyone reclined their seats, everyone would have plenty of space, without any consideration for the last row behind us, where the seats cannot be reclined. The tone of the interaction felt unnecessarily aggressive and confrontational. I understand that seat reclining is allowed, even in the tiniest and most cramped aircraft, but so it's using my tray table.
Icelandair is a rather expensive airline, and in the future I will certainly never buy one of their overpriced tickets again only to be squeezed into a tiny space and to be told off by a very rude flight assistent.

I am extremely disappointed with how my baggage claim was handled. My new luggage was completely torn apart during transit. I reported the damage immediately at the airport and submitted all the required documents promptly.
The suitcase cost me $840, and despite providing proper proof of purchase and complying with every procedure, the airline offered only $100 in compensation. That amount does not come close to covering the damage or replacing the bag.
It is unacceptable that such a major airline cannot take responsibility for clearly mishandled baggage. Very poor customer service and an even poorer resolution process. Truly disappointing.

I contacted IcelandAir's chat support. I have a return ticket, and my question was, if I do not take the outbound flight, would my ticket still be valid for the return flight. Reason being that I was invited to an event in a different city, so I was looking at buying a separate flight from there to Iceland on another day in stead.

I was told that since I have a return ticket, if I want to NOT use part of it, I would have to pay 125 USD for a ticket change. 125 USD to get out of flying with them.

God damn it, I hate airlines and their purely commercial, anti-consumerist views on pricing and policies without any foundation in operational cost or burden. I guess I will be looking forward to going to Iceland as planned then.

To top it all off, after informing me of this, I had to take a few breaths before writing the next response. A few minutes passed without me answering, and the chat was disconnected without a word or any warning.

I am sure that some, maybe even many, people have normal to positive flying experience when flying Icelandair but travelers should be wary, flying with this carrier is essentially gambling. We had several uneventful trips from the US to Iceland and around Europe, but when returning to the US from Copenhagen we had a terrible gate crew. This gate crew would seemingly select bags at random and state they were "too heavy" despite not weighing them nor would they give you the opportunity to weigh them if you asked or protested. They would also declare bags "too big" for the under-seat compartment, but if you asked to demonstrate that you could fit your bag in the metal size guide, they would not let you. In addition to this happening to both myself and my husband, I watched this happen to multiple other people.

There was also a glitch with their app causing boarding passes to disappear and requiring you to go up to the desk to get a new one printed out. This happened to me. I had to give the gate agent my passport to get a new ticket and once she had it she declared my personal item was too big (it wasn't) when I offered to go show her in the size guide her coworker came up behind her and said my carry-on bag was too heavy. I knew for a fact It weighed less than 9kg, and asked if they had a scale. She, still holding my passport, said I needed to check a bag. The line of people behind me were getting angry and since they weren't letting me prove my bags fit their policy I paid to check the bag. Then I waited for my husband to go through the line.

I watched this happen to person after person in line before my husband's roller bag (maybe the size small backpack) was again declared "too heavy" sans a scale by another gate agent and he was forced to check and was not given the opportunity to prove his bag met the weight guidelines when he asked to prove it would.

Customer service for Icelandair would not help. They stood behind the decisions of their gate agents. When I pointed out we had flown on another carrier that very morning and had to meet a more stringent weight requirement so it was factually verifiably provable that our bags could not have been too heavy, the customer service agent stated they were "not able to offer a refund or compensation for this charge."

I had one of the worst customer service experiences I have ever encountered with this airline. As a person with a disability, I was extremely disappointed to learn that they wanted to charge additional money just to assign an appropriate seat. Charging someone with a disability for necessary seating accommodations feels discriminatory and completely unacceptable.

To make matters worse, the customer service agent, Rileen, was incredibly rude and dismissive. When I politely requested to speak with a manager, I was simply told “no” without any explanation or attempt to resolve the issue. There was no empathy, no professionalism, and no willingness to help.

Airlines should prioritize accessibility and treat passengers with disabilities with respect and dignity. Instead, I was left feeling unheard, frustrated, and discriminated against. I would strongly reconsider booking with this airline again based on this experience.

Altid islandsk personale om bord, og islandske valgmuligheder at købe.
Hvis der en sjælden gang, er forsinkelser, arrangerer de alternative afgange, samt giver den kompensation som de skal, når man søger om det. De tilbyder endda ekstra kompensation, hvis det er via tilgodebevis.
Når jeg har rejst med børn, har vi altid fået pladser ved siden af hinanden.
Jeg har rejst med Icelandair hele mit voksen- og ungdomsliv, og de er klart mit foretrukne selskab mellem Island og Danmark.

Where to start.... We were caught up in the flight cancellations at the end of October 2025 and we made a claim through their website. Icelandair refunded our flight costs fairly quickly so we thought all was well. 110 days later - yes, that's one hundred and ten days later, we are still waiting to agree the expenses part of our refund. They made an initial offer of less than 50% of our claim on 4th December. 6-weeks and several emails later including to the CEO who obviously couldn't care less as it took his "office" another 6-weeks to reply, we received a revised offer of 80% of our claim. No breakdown, no explanation, lots of "sincere apologies". We are now 30-days in to the next email chasing process.....

I have complained to Icelandair and they won't answer me at all. Seriously bad customer service!