Icelandair Recenzje 

Havde købt en billet fra Island til Minneapolis på 7 timers flyvning. Med take off kl. 4.45 pm. Der blev ikke serveret et eneste måltid og givet ganske lidt at drikke. Det er slet ikke ok. Meget skuffende.

Terrible airline. Paid 100 dollars for extra legroom only to be told in the email confirmation that it was a non reclining seat. If this had been advertised as such I’d never have ‘upgraded’. I called customer services to request a refund but no, no refunds ‘company policy sir’. The rude customer service agent called Arnold (753AA) was unwilling to help or offer any solution that didn’t involve me paying more money. Avoid this airline like the plague.

I knew it was no frills prior so I wasn't shocked that you didn't receive any free drinks. It was the only international air travel I ever had that did not give free beer and a meal, you had to pay. At least Boston to Reykjavik was only 4 hours. Left at 10PM and arrived before 7AM (5 hour difference). Luggage came out fast!

Aldri mer Icelandair!
Desember 2025
Kjempeskuffet over dette flyselskapet! Verste kundeservice jeg har vært borti, og jeg har reist med mange forskjellige flyselskaper. Utrolig dårlig tilbud for ødelagt koffert, null service med mange urimelige krav for å oppnå verdien for kofferten!!! Middag på langdistansefly kostet 250kr i tillegg til allerede dyr flybillett! Flyet var unormalt trangt og lite fra USA til Island...nesten klaustrofobisk. Dårlig film-utvalg og musikk på radioen, mye på islandsk. Burde vært mer internasjonalt! Før reisen sendte de ut eposter hele tiden og ber deg oppgradere turen og betale ekstra, slitsomt mye mas! Aldri mer Icelandair!

I got told by the purser that because no one else complained my complaint about ice cold food in business class was not valid, and since I got annoyed the pilot was standing there casually telling me we didn’t get amenity bags and had to beg for it because climate change didn’t existed (sarcastically of course). It was the worst business class I have ever experienced,Amsterdam -New York via Keflavik. Rude staff, dirty planes, cold and not edible food, above all rudeness of the staff, never had such an experience before and usually not a person that complains easily but this was -10/10, first and last time with this airline. My god, like they hate you for flying with them….

I thought spirit air was bad. Rude service. They might as well charge to use the bathroom. Unorganized would be an understatement
I will NEVER fly this airline again thank God other carriers service iceland

I recently booked an Icelandair flight through MyTrip.com, and just a few hours later I needed to make a simple change or request a refund. Icelandair clearly told me that MyTrip is responsible for handling any updates or refunds and that there should be no extra fee within the first 24 hours.

However, when I contacted MyTrip, they refused to help and told me to contact Icelandair instead. I am completely stuck between the airline and the agency, with both sides blaming each other. Icelandair confirmed that MyTrip can make the change or refund, but Icelandair didn’t take any real steps to help me or communicate with the agency on my behalf.

This has caused a lot of stress and wasted time. As the airline, Icelandair should ensure customers are not left trapped in the middle and should provide better support and clearer coordination with third-party agencies.

Very disappointing experience.

This is by far the worst flight company I’ve ever flown with. Flight was cancelled, got no compensation for time missed even tho we first got there 32 hours later. Expenses during the delay was supposed to be covered but they denied it afterwards. No drinks or food on and 8 hour flight to Orlando, have to pay extra for everything, even the earphones to watch movies, simple things that EVERY other Company gives you. Please for your own sake, stay away from Icelandair

Incompetent and Stressful Experience

Icelandair has truly been the Ryanair of Iceland in the worst possible way. I attempted to reserve seats for my family on a flight to Orlando. My two sons are 6'6", so we always pay extra for legroom. The total was £945 for return seats and two bags. Icelandair took the money from my account immediately, yet still claimed the payment “didn’t go through,” blaming a mysterious “currency issue.”

My bank confirmed twice that Icelandair already had the funds pending, yet the airline insisted I needed to pay again. I spent over three hours on the phone, speaking to staff who contradicted each other at every turn. When I asked for a manager, I was told, “we don’t do that.” Instead, they said they’d send me a payment link to pay the £945 again — a link which never arrived. Four hours later, still nothing. Called again, same issue. Another agent tried sending the link to my husband’s phone — again nothing. Then suddenly there was also a “system issue” and they claimed emails weren’t sending at all.

To make matters worse, I asked if my seats could at least be held while their system was failing, and they said no — my seats would be released after 24 hours and they “can’t hold them.” So despite trying to pay in advance, I risk losing the seats next to my own children because of Icelandair’s incompetence.

When I asked for a refund of the flights so I could book with Virgin instead, I was told, “you can see about that if we don’t fix the system in time.” Unbelievable.

This has been one of the most stressful booking experiences of my life. The lack of professionalism is staggering. And to top it off, charging an extra £945 for two bags and seats on a cramped 737 for a 10-hour flight is daylight robbery — more expensive than BA or Virgin.

I will never fly Icelandair again. Absolutely appalling from start to finish!
**UPDATE**
4 days later Icelandair just get worse. They have stolen £945 from my bank account refusing to acknowledge the transaction. Call centre in India I presume going by the accents of the "customer service" dept. Today again I tried to speak to someone regarding this DOUBLE PAYMENT REMOVED from my account for seats together and 2 bags, the man at the end of the phone called me "a liar" saying and I quote "you did not pay £945 to reserve seats and bags, it doesn't cost that much, more like £400" ASTONISHING accusation considering I'm looking at the email receipt confirmation of these seats and 2 bags. He still accused me of lying, I ended up swearing at this arrogant, unprofessional idiot and and he put the phone down. 4 days, ZERO assistance from Icelandair, total refusal to let me speak to a manager "we don't do that" 4 days ago I was told a manager would call me, it's never happened. I now have to wait 30 days for my bank to get this money back but I'm now contacting my solicitor regarding all of this as all the calls to them have been recorded on my business phone👌 STAY CLEAR.

Yet another low cost airline. You have to pay for everything apart.
Customer service is subpar and their systems are annoying (i.e: chatbot is absolutely useless, forms to make claims refreshes everytime you move to another app and they have combo menus with limited options, in my case with my problem not listed).
Eventually they solved some of the issues I had (that they created in first instance such as damaged luggage and changing my seats separating my children from any adult).
Would I use it again, maybe if it is supercheap and I meditate 3 days ahead that service is not their priority.

I purchased a business class upgrade for $300 USD for a return flight I had to the United States. When I arrived at the Keflavik Airport, they told me they accidentally overbooked the flight and they'd have to downgrade me back to economy class. They promised to refund my $300 in full and they still gave me lounge access at the airport as a small gesture for the screw-up. It is now more than two months later and I have not yet received my refund for the downgrade. I've contacted customer support 3 times and each time they were "unable to issue the refund" and told me I'd have to take the issue to the claims department. The most recent time the customer support agent said that because I used lounge access at the airport, they can't refund my upgrade. I told him that is absolutely insane; first of all, the $300 was for the class upgrade in the plane, NOT the lounge. Secondly, lounge access was given to me as a courtesy for them screwing up. He wouldn't budge. Absolutely deceptive business practices.

So now the official claims department of Icelandair is purposefully ignoring all of my emails and wont address my issue even though I have an active case number. Avoid this airline at all costs.

I recently flew with Icelandair to Orlando and was left very disappointed. For a seven-hour long-haul flight, there were no complimentary meals at all — only paid options like sandwiches or a small pot of soup. For a flight of this length, this felt far below the standard I’m used to with other airlines.

I also had some bad luck before travelling. I booked through an agent, and just four days before the flight my wife broke her foot and couldn’t fly. Icelandair told me to speak to the agent, who cancelled the ticket but said it was non-refundable, with only a chance of getting back a small portion of airport and fuel charges. I asked Icelandair whether they could offer any kind of upgrade or goodwill gesture, given they would be reselling the seat, but was told no.

In the end, the airline resold the ticket and I received nothing in return. Combined with the lack of basic meal service, the whole experience felt inflexible and unsupportive.

Based on this, I won’t be flying with Icelandair again.

0⭐ Extremely Disappointing Experience with Icelandair

I recently flew from JFK to Manchester with Icelandair, and it was honestly one of the worst travel experiences I’ve had. I will not be flying with this airline again.

To begin with, Icelandair does not provide complimentary earphones for their in-flight entertainment system. Every other airline I’ve flown with offers them for free, so it was incredibly frustrating to discover that Icelandair charges extra for something so basic.

On top of that, meals are not included on this journey. For a long international flight, this is completely unacceptable, especially when most airlines provide at least one meal as part of the ticket.

Overall, the service felt cheap and below industry standards. Between the lack of basic amenities and the feeling of being charged for every little thing, this experience was disappointing from start to finish.

Never again.

Worst airline I have ever used, no more using this airline.

They changed my flight time from Akureyri down to Rejavik domestic,making it impossible to catch the Flybus at 2pm from the bus terminal out to Kevlavic to catch my 16.20 flight back to the UK.
Refused to listen to why I would miss that flight.
So I booked EasyJet for £54. No hassle, no stress. Treated like a valued customer even though it was fully booked flight (wonder why!).
Guess who I'll be travelling with next time.
Icelandair may struggle to survive looking at so many upset reviews.

Bagggage scam. Take passengers to Iceland and then ask them to pay additional for baggage.

Icelandair, bravo : vous venez officiellement d’inventer une nouvelle forme de racket légal.

À l’aller : mon bagage passe crème, aucune remarque, aucune gêne, rien.
Au retour : miracle, les mêmes roues, le même bagage, la même taille, deviennent soudain un “problème majeur” qui vaut 200 $ de frais. C’est fou comme les règles changent quand ça les arrange.

Le personnel au comptoir a passé son temps à chercher la moindre excuse pour me faire payer, quitte à inventer des scénarios absurdes sur “les bagages qui ne rentrent pas en cabine”. Spoiler : à l’aller, ça rentrait très bien. Mais ça, bizarrement, tout le monde s’en fiche.

Je suis étudiant, je voyage avec un budget serré, et on m’a traité comme si j’essayais de frauder alors que j’avais juste… le même bagage qu’à l’aller.
Zéro cohérence, zéro compréhension, mais 200 $ en plus dans leur poche.

Honnêtement, si vous aimez les surprises désagréables, les règles appliquées à la tête du client et les frais inventés, Icelandair est faite pour vous. Sinon, fuyez.

Iceland air plus jamais faire payer le bagage cabine pour 3 cm de roue qui dépasse 200€ une grosse arnaque a évité vraiment des voleurs

Travelled Dublin, Reykjavik, Chicago with Icelandair yesterday and they left my manual chair in the airport in Reykjavik 🤬 so an airport chair (which I can't Propel myself) and has no cushion so have to use a hotel pillow (which is dangerous for anyone who needs a pressure relief) is what I have to get around on until my own chair turns up whenever that may be. Shocking customer service

My wife and child and I flew on 29.10. We got our tickets at the ticket desk, checked our luggage, and went through security, but I was stopped at the gate because my ticket turned out to be invalid. My wife and child boarded the plane. The gate staff admitted that my data had been deleted from the system by mistake, but no one did anything to fix the mistake. The only solution offered by Icelandair was to also remove my wife and child from the plane, which of course we did not agree to. So I stayed in Frankfurt. My wife confirmed that the seat assigned to me was free during the flight. What shocked me the most was the complete indifference on the part of Icelandair. If you have an alternative option, I recommend avoiding this company.