IBAS - Independent Betting Adjudication Service Recenzje 180

I had a dispute with BetFred over a bet I’d placed in one of their shops

The IBAS team responded quickly and professionally, and took time to fully understand and clarify any points I was making as part of my dispute

I was then informed the process can take up to 8 weeks (usually shorter with BetFred), but within 24 hours IBAS had secured as resolution in my favour

I simply could not have asked for more from their process

Currently have a case open with IBAS.
August 7th 2023 I won a lot with Mrvegas. I made 5 withdrawals in this order - £6000 , £178, £200, £300, £200.
They approved the £178 and £200 but bypassed the other 3. So my account was left at £6000, £300, £200 pending.
My account was fully verified - they then asked for for every document possible including proof of owner ship for mobile number. Over a week of sending documents they kept declining. Eventually they approved all and fully verified account once again.
Told me that it needed to be done due to having another account which they have removed. Fair enough - wasn’t aware of this other account.
Said my withdrawals would be processed manually because a large amount.
Few hours later my account was blocked. Could no longer access it! Had to communicate through resolver and askgamblers.
They then sent me £500 and said was confiscating the £6500 due to multiple accounts.
Now correct me if I’m wrong but why approve the other 2 withdrawals made after the big one.
Why tell me it took longer to verify as apparently had another account - they removed this and all was fine, nothing else requested and withdraws would be processed manually.
I’d had the account a while and made a number of withdrawals and never had an issue. All was fine until they seen a big withdrawal and BAM.. decided no, don’t want to pay. Let’s make her verify things they didn’t think I could as was asking for an old no number number I had from years ago.
But I had an old letter to verify it! If this was the case surely they’d of checked it upon all the other withdrawals and not just when they see a big one. Either way they addressed the fact I had “2 accounts” in an email and on trust pilot / resolver. Can’t confiscate £6500 for breach of terms and conditions which they were fully aware about? Told me had cancelled the other acc and one I won on a was perfectly fine.

It’s now been 11 weeks - IBAS have emailed a few days ago to say it’s gone to panel for ruling.

I have been hoping and preying that all the screenshots and evidence I sent them was enough to prove I should have got that money. Imagine how upsetting it is winning such a big amount to have it taken away before got it. Heartbroken.
It’s almost Christmas so I really hope the panel see’s I should have received it 11 weeks ago.
Hopefully not much longer. So upsetting that casinos are able to do this.

I have to say IBAS was outstanding in dealing with my complaint about non payment of a number bets with an online firm(Aspire Global) , from start to finish the due diligence shown in particular by James Ironside was concise & swift , needles to say IBAS instructed the gi to pay out , which the firm complied with .
I fully recommend anyone to use IBAS if having problems with any girm refusing to payout on legitimate bets .
Yours sincerely
Jason

they were extremely and no way would i have been able to get back which is rightfully mine without your help xthey were amazing

No stars it clear they work for bookmakers betting many years now and have no choice now go straight small claim court instead these
Glad they have no job soon with the industry looking doom them packages they get from bookmaker to close case looks good for awhile never win case with ibas with all information there and don’t come say anything ibas as we heard it all don’t state that as seen other been pay on same bet corrupt the word I will say so don’t try to fall public as when I place bet player to score days later change account minus so why is it minus ? As result was determined later ? Fall of rubbish u are can’t wait to use have no job

So I took my complaint to IBAS after placing £110 deposits on LeoVegas using my daughters card with permission.
They happily took all my deposits etc yet when it come to withdrawing the £3000 I won then the additional alleged checks were done.
After waiting 6 weeks with IBAS
and having to report Jim Cremin for his unprofessional and derogatory attitude, I then was left weeks without updates.
What a shock that they have sided with the operator. Do not be fooled by the positive reviews on here regarding a third party deposit clearly false reviews
Take in the negative reviews.
I'm now going to seek advice from a solicitor.
Avoid LeoVegas and absolutely avoid IBAS

No surprise that IBAS have such low-ratings. I made a genuine complaint about Ladbrokes, which was completely justified - Ladbrokes admitted an error on their part. I queried a free game at a specific time-slot which appeared glitchy and suspiciously my free games has been used - turns out Ladbrokes messed up on times so caused confusion, hence my query.

Ladbrokes had closed my account (which also lead to Coral closing my account - no comment from them or IBAS on this) so you would think that admitting an error would lead to them reversing their decision, but no they just stuck by it and lied about communication. IBAS confirmed and agreed with their pals at Ladbrokes, and made no investigation into the blatant lie from Ladbrokes and now ignore any queries.

Something very dodgy about this organisation. As no justification for the blatant lie, twisting of facts and strange decision to agree with a bookmaker who admitted fault, I am looking to take this further.

Reported a case against lottomart over 3 years ago . They don't respond to me messages , just ignore me inquiring about the case . Basically put a bet on and won , no bonus used at all. Refused to pay . Amazing when you think , if the bet lost would they give me the money back? I think lottomart might be paying ibas off . Something very wrong going on here.

Once again IBAS comes up trumps. I have referred three disputes with bookmakers to IBAS in the past year and a half and every time the bookmaker in question has paid out after I involved IBAS in the dispute. I have seen some nonsensical negative reviews of IBAS on Trustpilot recently and I would recommend people to totally ignore them. It would seem that half the people that write these negative reviews can't even spell properly so I don't think they should be taken too seriously. I cannot praise IBAS highly enough. It is an easy process to set up a dispute for adjudication on their website, they are very speedy in getting back in contact, practically instantaneous in fact and THEY GET RESULTS. Bookmakers only suggest to clients that they should contact IBAS when they know the client is in the wrong. They never mention IBAS when they know that they themselves are in the wrong. There is a worrying trend at the moment of bookmakers hiding behind affordability checks and money laundering checks in order to avoid paying out winnings. This has happened to me several times this year. On some occasions I have resolved the problem myself but on others I have needed IBAS and without their intervention I doubt I would have ever been paid. So I would advise anyone with a genuine dispute with a bookmaker to contact IBAS. But don't expect them to solve your problem if you are the one in the wrong and not the bookmaker. And a special mention for Ron Hearn who is very diligent and very effective.

Agree with every other negative review on this page, useless, funded by the bookies for the bookies, I can't be bothered to go into detail about my case but just as a quick summary the employees at coral, advised me to take my dispute further because they both yes 2 of them agreed how my bet was settled was unfair, they came with an unbiased position because let's be honest they are just working for a wage, but IBAS on the other hand need the bookies money to operate and funny enough decided in the bookies favour, don't waste your time with IBAS better of taking your claim to court to have any chance. Let's hope the government sort out the mess of an industry and shut down this money making bais machine.

Edit to response:

I feel like I have to edit this review to put some facts right. The fact that you say all SSBTs rules are that tennis matches are void when a retirement happens this isn't true, as I mentioned in my dispute, the new rules for "new" machines state that if the first set of a match is complete and the retirement happens after this the bet will be settled as a winner for the person who moves onto the next round. But due to the fact I placed my bet on a "old" machine these rules don't apply. I would suggest in your panels decision for future reference to actually look at how misleading customers should be taken into consideration as how the same company is allowed to have 2 different outcomes for tennis retirements is completely misleading and wrong. I would also massively challenge the fact that everyone would have received their money back because I for one if it was the other way round and Martic retired I would have assumed it was a loss due to the rules one of Corals tennis rules and the SSBTs. I am intrigued to know how the same company is allowed 2 different outcomes on a betting retirement due to an age of a machine please tell me how that isn't misleading? As far as I am aware you're not allowed to mislead customers. So this is exactly the reason why I find the outcome bias.

They seem to be working with bookies , Dr.bet cheated and owned me more than £3000 , contacted IBAS and they just said the same think than Dr cheating bets, useless company and worst bookies I ever done a bet with

Waste of space dont bother looking to these mugs for help they take back handers off the bookie

(((( be sure to read IBAS reply to this review... talk about dummy spat out. Listen IBAS if you made decisions fir the greater good of gamblers I wouldn't complain but in actual fact you are not independent your the bookmakers lackeys and your paid for by the bookies.. no wonder they get to choose what you can and cannot adjudicate !!! What a sham)))))

IBAS are a joke, yes you will see some desperados on here saying they are great because they sorted their issue out but what you done see is the thousands of customers IBAS let down. Like me for example, Betway have stolen my deposit of £50 and they admit it.. but IBAS refused to take any action because of they "only deal with complaints about bets and not the actions of the bookie when it comes to deposits and withdrawals - that for eCOGRA"

.. who are also a complete waste of time

IBAS took no action when william hill did me out of a £3300 payment for a winning bet - i won it on Crazy Time, I had £3 on a bonus game that paid 1100 to 1.. my screen went blank after the game but i did see the amount i won go into my pot.... after the screen came back the pot was empty of the £3300 and my original £230 in the pot. '

'I took my complaint to IBAS who sent me a reply after a couple of months telling me what the bookmakers said, which was that they had no idea what i was talking about and that the game i played was not in error, and that I hade been paid out at £55.. and that my pot money £230 had been played.!! IBAS simply stated that their response was that of the bookmakers and that was it. I asked for the video recording of the bet as they do keep them on record, IBAS refused to obtain it. so all in all IBAS are just another cog in the money making gambling system where bookmakers are stealing money on top of making money... IBAS, eCOGRA, Gambling Commision all in bed with all the bookies... its a national disgrace

I Have tried registering and the action link is not working when i try to click on it. I have been waiting weeks and weeks for 4 withdrawals totaling £950 from MR Q and everytime I email them they keep asking for more verification that I keep sending but get no where because its is different people dealing with these all the time. I hve been told of them they have now closed my account and still no withdrawals i am at my wits end and the stress has really affected my mental health. Please help?

A good experience with IBAS from the very start. My dispute with Betfair was initiated swiftly by case manager Mr James Ironside.
Mr James Ironside was very professional and extremely helpful taking my case forward against Betfair; Mr James Ironside was meticulous and understood my predicament eg open position unable to manage due to prolonged suspension of market.
Betfair initially offered a derisory £25 compensation as goodwill gesture and final settlement; if I did not accept the offer would be rescinded eg if I went to IBAS. This was repeated on several email exchanges with Betfair.
My dispute with Betfair centred on Man City Football Specials; the market was suspended suddenly without consultation or communication; suspension period was from 2nd May till June 3rd then extended to June 10th - the club's competition finals even when no game involving Man City or Arsenal that could influence the English Premier League.
Prior to IBAS involvement I got nowhere (merely fobbed-off) eg Betfair has the right to suspend any market if they see fit; they were within their right under the terms and conditions, etc, etc; prior to this I was ignored until I sent an email to Mr Jackson CEO of Betfair.
Several exchanges of emails between myself and Mr James Ironside mainly for updates, and to discuss the way forward post a Betfair response; between Mr James Ironside and Betfair.
Eventually Betfair admitted their market was "malformed" - Betfair's description. Soon after Betfair indicated they'd look at my account in view of any losses incurred post 10th June (Man City European Cup Final).
This morning post an email from Mr James Ironside to Betfair for an update on the above ie put right my account Betfair I was refunded just under £700 for not able to manage my position due to a "malformed" market and prolonged suspension; I'm ecstatic!
I'm absolutely certain this will not have been possible without the intervention of IBAS in particular Mr James Ironside; I'm so grateful to Mr James Ironside for this outcome.
This episode has made me very vary of The Exchange given the power of those responsible at Betfair despite they were in the wrong eg fobbing me off; ignoring several requests for email communication, etc.
I'd advise any dispute one may have with a bookie it pays to approach IBAS; prior send an email to their CEO. Otherwise most probably you'll be ridden rough-shod by the bookie.
Thank-you Mr James Ironside and IBAS.

Absolutely crap try and register and all you get is an error has occurred complete waste of time

I referred a dispute with Ladbrokes to IBAS (the details of my very unfair account closure is well documented on Ladbrokes page here). Whilst I knew this fell outside of the remit of IBAS, I felt they had listened and understood my frustrations, and offered me advice on how to proceed with Ladbrokes.

The whole gambling industry needs a major overhaul of how companies are allowed to treat their long standing customers, without any ombudsman or overriding control over them, they can discriminate freely because they can, they even refused to pay out a winning bet of just £2 unless I instruct my lawyer, again, just because they can! Their T&C's say they don't even have to give a reason! I don't know if this attitude is exclusive to Ladbrokes, but I'd certainly advise anyone to not deposit with them.

I didn't expect IBAS to be able to put things right for me, but it felt like there was a real person there, who was at least sympathetic to my case.

It's frustrating that there is nobody externally who I can complain to about this, as I really have a very valid case. Of course, I emailed a complaint to Ladbrokes (many times), but they failed to reply to it.

The Gambling Commission "noted my case", but couldn't act on it.

There really needs to be a complaints procedure in place, or a UK telephone number for Ladbrokes, as the call centre staff are only trained to quote their T&C's and hang up.

Thanks for listening IBAS, but I remain incredibly frustrated that there is nothing at all I can do about unfair discrimination being allowed to go on unchallenged.

Not sure what to write here my experience so far hasn’t been great. I’ve had a complaint now in for just over months and I’m still awaiting an outcome. 17th of January I was appointed my case manager Danny Cracknell who has been in contact since not going to negatively review his performance he’s been ok but I was told after 4 months they had the wrong contact details for Scot bet they now have new details but still awaiting an outcome. Is there anychance my case can be looked and please and a decision made I was offered £26 at the time by the scot bet cashier which was crazy as there was no evidence to where the £26 came from I rejected it and took my case up with you guys. Case number IBAS 88720 thankyou

Does Richard still work in IBAS. Still no response to my mail

After an awful experience with Ladbrokes online . Found ibas after giving up trying to get anywhere with Ladbrokes. Within a day of contacting ibas I guy called Ron Hearn contacted me. After advising what I should say . Ladbrokes reversed there decision and paid out my winnings. Amazing advice and thank you very much. Ron Hearn