IBAS - Independent Betting Adjudication Service Recenzje 180

Not independant, clearly on the bookies payroll and as fraudulant as the bookies themselves. Staff are slow, arrogant and rude. Pointless contacting them and trying to resolve anything. Just tell bookies are allowed the lie, cheat and steal.

I filed a complaint with IBAS in 2021. They responded with a ruling on a completely different matter, nothing to do with me. I pointed this out to them, and they ignored me.

The bet was a long term one, and finally became a winner in 2025. So I went back to IBAS. They apologised and said they would get back to me by the end of the week, then asked for more time. In spite of repeated reminders they have not got back to me with a ruling, nine months later. Don't waste your time with them - go straight to court if you can.

Really happy with IBAS. Super easy to deal with, kept me updated, and genuinely helpful.

James at IBAS took onboard all the evidence I provided and managed to overturn my bet settlement with a betting firm.

IBAS also ensured that all future bets in the same situation would not be settled wrongly again by changing the process Opta deals with multiple in play subs.

I would highly recommend IBAS to anyone.

Don’t waste your time. Just another bookmaker really.

From the start of my case, IBAS handled the matter with professionalism, patience, and diligence.

My dispute with Paddy Power had been going nowhere despite multiple attempts to resolve it directly. The IBAS team took my case seriously, communicated clearly at every stage, and ultimately secured the exact outcome I had initially hoped for — something Paddy Power staff were unable or unwilling to provide.

I’m extremely grateful for their persistence and fairness in dealing with my case. I wouldn’t hesitate to recommend IBAS to anyone facing a betting-related dispute.

Helped me every step of the way, clear instructions and steps to resolve my issue. Despite many complications from the betting site I was having a dispute with.

IBAS did everything possible in a very professional approach in looking into all details as to determine the verdict of my case. Whether it is a verdict in favour of any party, operator or player, I sincerely trust the job done by IBAS is totally unbias and whatever the outcome has to be accepted. To all those who had reviewed IBAS badly have the courtesy to write a review to apologise. Please note IBAS is a free service working so hard to be fair and trusted by both operator and player, so please accept and respect the outcome whether win or lose. I personally is most grateful to IBAS, not just because they were in favour of my case but every step they took to handle the reasoning of the case. Finally, a big THANK YOU IBAS

Like another person said how can they…
Like another person said how can they deliver fairness if they paid from cassino sites. Not interested and defefanitly not fit for purpose same as gam

Absolutely pointless. I won £750 with Coral on their free horse racing game. All of sudden I withdraw it and they suspended the account saying they needed bank documents and other information. Ok fine, so I send it in and all is verified and account will be back in action in 24 hours time. 24 hours pass and another email comes through saying that I’ve got an open account that’s currently in self exclusion bare in mind I’ve already withdrawn from this account 2 months previous with no complications. So I have a telephone conversation with the safer gambling team who confirm that apperently there was a ladbrokes account self excluded from 5 years ago that just need opening back up after the period had passed so again I was compliant even though I was confused and explained I never had a ladbrokes account they insisted and said that after this my funds will be available and the account finally back up and running. So again the same process follows I wait 24 hours for them again for third time to come back and say that there was another Ladbrokes account still in self exclusion and wasn’t up until April 2025. I had no option and just had to sit and wait. Well here we are a year later with still no money and also no account anymore as a ‘business decision’ closed the account and the funds weren’t available because I played with a self exclusion active. This is where IBAS come in pretty much did absolutely nothing. I sent emails, telephone conversations, screenshots of conversations with corals customer service team and they come back to me saying that coral are in the right and that if a player plays with a self exclusion the funds can’t be given. As stated to them first time around I had never had a self excluded ladbrokes account and never had an issue withdrawing funds before.

If you’re thinking about going through IBAS honestly don’t waste your time. Not a single piece of my evidence was even looked at just corals statement was enough for them to wash away my case. They always say the bookies always win and that’s solid proof right there. IBAS are in the back pockets of them bookies for sure.

Stole my winnings and then accused me of submitting fake documents

There is no point using this service to dispute a bet outcome. They will always come back to the customer being subject to the bookmaker’s rules which are of course enormously stacked in favour of the bookmaker.

Basically - you agreed to the bookmaker’s terms and conditions when you signed up to their website. These terms and conditions will let the bookmaker do pretty much anything they want including cancelling your bet, changing the odds you placed the bet at, and changing payouts because they claim to have made an error. IBAS appear to, ‘have their back’ in this respect so don’t bother disputing bets.

What a shame that this so-called adjudication service really just seems to exist to reinforce the unfairly weighted terms & conditions of unscrupulous bookmakers. What they should be doing is compelling bookmakers to conduct themselves in the SPIRIT of the services they offer, rather than allowing them to always default to the LETTER of their terms & conditions.

Waste of time using these,put a complaint in beginning of June after William hill ripped me off only to receive an email this morning saying sorry for the delay as I've been on holiday(person who was dealing with the case)and was very rude saying as you haven't sent in any evidence (I have 4 times)they will rely solely on the evidence William hill provides and to top it off it was a no reply email so I couldn't even say anything in return,this company is paid by the big betting firms and no one wins against them so don't waste your time.
UPDATE ON MY APPEAL
After quite a few weeks I got an email saying included in the email is the result of my appeal but it said in the email I had already lost so why bother adding an attachment, basically they totally ignored my evidence and completely took the word of William hill who told a pack of lies but because William hill pay IBAS wages they sided with them as usual,the whole system is corrupt so don't waste your time using IBAS because you won't win.

Huge thanks to IBAS for their support! After weeks of back and forth, that cheeky betting website finally released my withheld funds —definitely wouldn’t have happened without Jim’s help. He handled everything professionally. Much appreciated!

Joke & shelle IBAS despite the very strong documentation that I presented they still agreed with business gaming justifying that they are not authorized to verify the player's documents and their authenticity… waste of my time and faith in their actions Avoid !

How fair is adjudication service paid by one of the parties?
IBAS is financed by bookmakers to independently resolve disputes between bookmakers and gamblers. 🫣😂 only in UK 🤦🏻

Don’t waste your time with IBAS they refuse to deal with complaints as make out not transactional.

They are quite happy for casinos not to meet expected Customer service levels, casinos operate in an unfairly manor and not follow up to assistant all in getting casino to refund. In my opinion always side with the casino.

Casinos complaints advise you to speak to IBAS as reached deadlock and UKGC advise the same yet they do not take on complaints as mentioned above. The casinos know this so a win win for both. Advice do not use this firm they do nothing an ADR should do you are better starting a legal case or use resolver

Five months of waiting and they find in the bookies favour as always

Waited 10+ weeks for a response to receive less than a three page response from them to not uphold the complaint. They disregarded most/all evidence sent in plus gave me no updates when they were taking longer than the wait times until I asked them to update me. Service was shocking and like the rest of the reviews they don’t side with the punter at all so don’t waste your time. Paddy clearly scammed me out of money but they don’t care about that since I’m not putting money in their pocket.

James Ironside from IBAS was so professional and supportive of my dispute with Bet Fred and I can’t thank him enough as he could see I had a strong case and yes I made a mistake righting my bet out.
But it could clearly be seen what I meant.
And it was a great outcome thanks to James and Bet Fred honoured my bet in full.
Thanks again James
Regards
Gordon J

Abysmal to say the least.

I submitted my case to ibas with very strong evidence of miss-leading information and lack of transparency.
IBAS is industry funded, they are paid by the very operators you are claiming against. Without the operators money, their business operation wouldn't be possible. So impartiality is compromised, they will award in the favour of the customer in small amount i imagine to be seen as impartial. However, this sum was for £29,533.. and its clear as day that they would never award this amount to a customer. My evidence was clear cut, i had videos, screenshots clearly showing the operator breaking the laws of gambling which directly impacted me in not receiving my winnings... the case couldnt have been any more stronger. My advice is not to use this service and go straight to the UKGC, they dont deal with individual cases, but they will fine the operator and come down hard with them. i'll be looking to petition that IBAS are removed as an ADR in hope that the adjudication process is handled by a similar body to the UKGC. A fair, impartial body that works to protect customers when gambling, as a pose to companies funded by these companies who are cheating people of their money. I will be appealing the decision and taking legal action. I will also be contacting the UKGC. Operators have been fined millions of pounds for the very same violations that has occurred here. So i will look forward to the investigation into the operator and the decision making from ibas too.

Also, when you try and call up to speak with someone at ibas, you will reach someone who comes across fairly rude and abrupt, no customer service courtesy, and complete lack of knowledge of the process.