Hygiene Supplies Direct (HSD Online) Recenzje 

Friday 9am Saw an AC unit in stock. Called HSD online and spoke to someone confirming the item was in stock. Placed an order for around £400. At 5pm see I’ve had an email(went to my spam at 2pm) saying order cancelled due to security concern. Refund held by bank over the weekend until Wed morning. Lines closed wasn’t able to contact HSD, they didn’t call me to let me know.

I can now see someone else on here had the same thing happen to them. 1* for a nonsense excuse(have had thousands of online purchases, security concern sounds like absolute made up junk), being told it’s in stock when it isn’t, not given a phone call to tell me order was unsuccessful and being out of pocket £400 for 5 days( 3 working days) during a heat wave when I’d want to use that money to buy an AC.

Will not trust again even though it appears most of their other reviews seem positive.

Even reached out asking for a reasonable explanation other than security concerns and was given the “as previously stated” and told the same nonsense.

EDIT in response to HSD. More nonsense spewed. The padlock you are referring to is the HTTPS? Which refers to the encryption on the website? Or another? Because every single HTTPS protected website(basically all websites out there these days) I’ve ever purchased from have not had this issue you claimed to have had with my order. The padlock has little to do with the processing of my payment.

To repeat. You are the ONLY ONE who has rejected my order on basis of security concerns. My credit score is perfect and my account funded. You lied and made excuses and I see now 2 others on here had the same thing happen. I even called you before ordering to ask? So at least offer a reasonable explanation?

If you refer to the padlock on the payment page, anyone including my 7 year old could make a website and put a padlock icon on the payment page, means F all.

Why accept Debit Card via Apple Pay if you’re going to reject it? Like I said. You are the first out of thousands of retailers I’ve ever used to take my money and then cancel order and make me wait 3 working days for my money for no reason at all! No decency to even give me any sort of reasonable explanation apart from “security concerns.”

Then when I ask to proceed to buy the item you tell me it’s no longer in stock, I even go as far as offering to send ID or paying alternate way a day later. I feel this was the original issue (not in stock) and you didn’t address it correctly at all at the point of taking my money!

You think your customers are stupid?

If I was able to attach screenshots of the emails I received when I questioned the reason for cancelling the order people would be shocked. Rude and dismissive and absolutely little information. Treat the customer like an idiot and anyone who doesn’t understand online purchases would be worried by the whole experience!

Just read their response to my review to see for yourself how pathetic an excuse this is! Just tell the truth, item was never in stock! And pay the extra for CHAPS not BACS. Because you failed online customers by not having stock but showing in stock, for out the extra few quid to get their money back to them within the same day!!

Always provide a top class service but that doesn't stop their courier DHL providing a terrible one. See previous review

I purchased an AC unit and they cancelled due to a ‘security reason’. If my order is cancelled the least they could do is give me a valid reason and not a rubbish excuse. Doing this in a middle of a heatwave is beyond disappointing to be honest. Not to be trusted

I had an item in my basket, went to get my payment card, came back and they had removed it from my basket. The item was then listed as ‘sold out’.

Really poor UX and awful purchasing system if it can’t even reserve an item and give you 2 minutes to make a payment.

Spot on. No issues. Products were delivered on the stated date. Good company to deal with.

Simple: I ordered the products and they did the rest. They informed me of my order and included the date in which it would arrive. Then gave me a way to track my parcel if desired and it arrived just as they stated. A great service.

i bought a water pump i managed to break part of it on the first use
contacted company and they sent me 2 of the parts that i required 1 to use and 1 as a spare
all free of charge
you cant get better than that
so helpfull

I found the web site easy to navigate and once I located my product the purchase process was painless. I received clear instructions regarding delivery and the product arrived on the said date and time in good order

Not the sprayer that was advertised sent out, straps far to short. Not enough adjustment.

Everthink went well part order was damaged in transit was replacedvery promtly good service.

Good price and fast delivery 📦

Extremely fast delivery! Great product very trustworthy company 👌

Ordered grass fert and weed killer product. Fast delivery and the product is amazing. Difference in a week is night and day. have since ordered more for the front lawn and to patch up the places i missed

Got in touch with the Live chat and spoke to Peter Meir regarding my order. He was so helpful and resolved my query. Out standing customer service. Highly recommend and would use this company again.

They sold me an air cooler that made my room so hot I ended up choking!!
It blows out a small amount of cold air but the machine itself whilst plugged in increases the room temperature.
I contacted them to arrange a return, but they sent me a return address. How exactly am I supposed to return a large, bulky air cooler? They should be arranging collection of the item, not expecting me to transport it myself.

I ordered an upright tower fan to help me cope with this current spell of very hot weather. The fan arrived damaged and with missing parts. There was no base provided to attach it to in order to stand it up and a plastic pin on the underside of the fan was broken off. The fan was therefore unusable. Customer support was good in that they have offered me a new fan or a refund. The new fan will arrive just when the weather cools!!! I will update on the product when they send me one that works.
Update - well done to Customer Support Services. Thank you. This time they sent me a new working fan and all the necessary parts.
The Mylek 34 inch tower fan is really good. It blows cool air at a decent force, is not too noisy, and other than the flimsy plastic base plate stand it seems well built.

Easy to order online. Good delivery service with good communication throughout. I have bought this product before but this company offers it at the best price.

Great product, helpful staff and very quick delivery
Thank you