I had such a lovely experience with Hunza G! Sabeekah who handles my issue was incredibly kind, quick to respond, and genuinely helpful. They helped resolve my issue quickly and smoothly. I really ap... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I had an issue and had to correspond with customer service ..the service and level of courtesy and understanding was exceptional and the “go to” position was to resolve and not dispute . It was so re... Zobacz więcej
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I’m really disappointed with how much the quality of Hunza G swimsuits seems to have gone downhill over the years. My first swimsuit lasted around 3 years before the elastane eventually started t... Zobacz więcej
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After purchasing a Hunza G I was so upset when it had lost its colour after 1st time use abroad- I reached out to their customer care and Ruby and Chloe were absolutely amazing! I do not know anywhere... Zobacz więcej
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Informacje dotyczące firmy
O Hunza G Ltd.
Napisane przez firmę
With modern nostalgia at its core, Hunza G has grown to become an iconic brand synonymous with the beach. Its 80’s roots bringing a cool and contemporary twist to beachwear in powerful hues. With a One Size Fit mantra made possible by figure flattering fabric that flexes to sculpt and support all shapes, the secret to Hunza G is to wear it how you want to.
Hunza G's one size stance is not only an effort to remain an inclusive brand, but also reduces the risk of over-purchased sizing on a commercial level. Ethical and comfortable, each piece will see you through a lifetime and all that it brings – pre, during, and post pregnancy – as well as any other life changes your body goes through. Hunza G places emphasis on timeless pieces that hold the same value today as they will in the future. If looked after carefully, they can be passed down through the generations.
Shop Swimwear
Shop Clothing
Shop Baby & Kids
Contact Us
Our Warranty
Napisane przez firmę
- We offer a one-year warranty on orders purchased directly with Hunza G
Dane kontaktowe
51-52 Frith Street, W1D 4SH, London, Zjednoczone Królestwo
- +44 141 673 8226
- customercare@hunzag.com
- www.hunzag.com
4,3
Doskonała
1 tys. recenzji
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Disappointing customer service
I wasn’t happy with the style I ordered and returned it. For the luxury price point, it’s disappointing that I’m unable to use the promotional discount I received as a first-time international customer for another product that would suit me better. The return process experience is poorly mismatched with the quality that customers would expect for what they pay.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi M,
Thank you for taking the time to share your feedback. We're sorry to hear that the style you chose wasn't quite right for you and that your experience has left you feeling disappointed.
We completely understand your frustration regarding the first-time customer promotion. If you would like to get in touch with our Customer Care team at customercare@hunzag.com, we'd be more than happy to discuss the discount with you and see how we can help.
We truly appreciate your support and hope we'll have the opportunity to help you find a style that you love.
Warmest wishes,
Lily
Amazing swimwear
Amazing swimwear, comfortable and makes you feel good. I would recommend to everyone.
The couple of times I've had to contact customer service they have been quick to come back and very helpful.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi,
Thank you so much for your lovely review.
We're delighted to hear that you love the swimwear and that it makes you feel good, that's exactly what we hope to achieve. It's also wonderful to know that, whenever you've needed us, our Customer Care team has been quick to respond and helpful throughout.
Thank you for your recommendation and for your continued support - it means so much to the whole team.
Warmest wishes,
Lily
I bought two bathing suits and needed to return one
I bought two bathing suits and needed to return one. I emailed customer service over the weekend and Ruby responded very quickly and was very helpful in helping me to complete the return. I would definitely recommend Hunza G not only for their product but for their efficient customer service.
7 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Cws,
Thank you so much for taking the time to share this lovely feedback.
We’re really pleased to hear Ruby was able to help you quickly and make your return process smooth and straightforward. It’s also wonderful to hear you’d recommend both our products and customer service, that really means a lot to the team.
We truly appreciate your support.
Warmest wishes,
Lily
Fast and thoughtful customer service
Fast and thoughtful customer service. I love that the line has a coverage bathing suit for those of us who are a bit older!
4 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Lynne,
Thank you so much for your lovely feedback.
We're delighted to hear that you've had a positive experience with our customer service and that you're enjoying our Coverage collection. Creating styles that help everyone feel comfortable and confident, whatever stage of life they're in, is so important to us, and we're thrilled you've found a style that works for you.
Thank you again for your support - it really means a lot to the whole team.
Warmest wishes,
Lily
I complained about my daughters…
I complained about my daughters swimming costume which lost it's shape earlier than i expected and the team were very responsive and agreed to send me a new costume right away. I was very impressed!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Lottie,
Thank you so much for taking the time to share your experience.
We're sorry to hear your daughter's swimming costume lost its shape sooner than expected, but we're delighted that the team was able to resolve the issue quickly and arrange a replacement for you. It's wonderful to hear that you were impressed with the service you received.
Thank you again for your kind words and support, they mean a great deal to the whole team.
Warmest wishes,
Lily
Odpowiedź od Hunza G Ltd.
Hi Pembegul,
Thank you for taking the time to leave us a review, we're delighted to hear our customer care team were quick in responding to your query.
Warmest wishes,
Lily
Brought my confidence back!
I discovered Hunza G when I was feeling down about my changing body as I got older. I chose a style with more coverage, and it fits my body shape beautifully. The elegant design completely restored my body confidence. I absolutely love it!
2 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi KD,
Thank you for taking the time to share this, it genuinely means a lot to the team.
We’re so pleased to hear that you discovered Hunza G at a time when you needed something that helped you feel more confident, and even more so that you’ve found a style that fits and flatters your body beautifully. That’s exactly what we hope each piece can do, support people in feeling comfortable and like themselves, at every stage.
We’ll make sure your kind words are shared with the wider team.
Thank you again for your support!
Warmest wishes,
Lily
I can’t praise the Customer service…
I can’t praise the Customer service enough. I done a WhatsApp chat today regarding a slight issue with a bikini I had brought, they come straight back to me and the issue has been resolved.
I love this brand of swimwear and it’s just showed how good quality not only the bikinis are but the customer care.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Danielle,
Thank you so much for your lovely review. We’re thrilled to hear that your issue was resolved quickly and that you had such a positive experience with our Customer Care team.
It means so much to us that you love our swimwear, and we're especially pleased to hear that the service you received reflected the quality you expect from the brand.
Thank you for your continued support and for taking the time to share your experience, we’ll be sure to pass your kind words on to the team.
Warmest wishes,
Lily
Incredible customer service
Incredible customer service! I love their bathing suits!! Highly recommend
31 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Romi,
Thank you so much for your wonderful review. We're delighted to hear that you love your Hunza G swimwear and had such a positive experience with our Customer Care team.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the wider team.
Thank you for your support and for being part of the Hunza G community!
Warmest wishes,
Lily
Hunza G was incredibly helpful and…
Hunza G was incredibly helpful and attentive in providing excellent customer service for a replacement swimsuit. I’ll definitely be ordering from them again.
27 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Samantha,
Thank you very much for sharing your positive experience with our customer care team, we are so glad to hear they were able to resolve this issue for you. I will make sure to share your feedback to the team.
We hope you love your Hunza G Swimsuit.
Kindest,
Amber
Extremely grateful for the service…
Extremely grateful for the service provided. Had a issue with my order and it was resolved in minutes
27 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Ellie,
Thank you so much for sharing your positive review. We are so glad to hear our customer care team were able to solve your order issue so quickly. We will be sure to share this with them.
We hope you love your new Hunza G swimwear!
Kindest,
Amber
Seriously slow refund 20+ days
They were quick to ship. However the bikini was one size fits all and was too big. So therefore I returned it in exchange for a refund. The refund took 20 days, I only received the refund when I reach out, which my 250 pounds was then returned. Disappointing that you have to remind them you still interested in your money, to get it back. Felt a little bit sneaky to be honest. They have lovely things but this was an overall bad experience.
27 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Poppy,
Thank you for taking the time to share your experience with us. We want every customer to have a positive journey and that doesn't stop at our swimwear. From the moment you place an order to the moment a return is resolved, we hold ourselves to a high standard and on this occasion we clearly fell short of that. We completely understand why this left you feeling let down.
We will be looking into why this happened to ensure it doesn't happen again. Once again, we sincerely apologise for the inconvenience this caused and thank you for flagging it with us.
Kindest,
Amber
I love Hunza G swimwear…
I love Hunza G swimwear as it is a perfect fit. A couple of my costumes have had a small fault. Hunza G customer service was excellent and replaced them straight away. I would highly recommend!
25 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Kate,
Thank you so much for sharing your lovely review and we're delighted you love your swimwear. We are also so glad to hear our customer care team were able to assist with this issue and resolve it quickly.
Thank you for supporting Hunza G! We will be sure to share your kind feedback with the team.
Kindest,
Amber
Very poor quality for the price.
I bought a swimsuit here. I was really happy with it, but I’ve worn it fewer than 10 times and suddenly all the elastic started coming loose. And that for such an expensive swimsuit. So basically, if you’re lucky, it will only last one summer. I emailed customer service and they said that once it’s sold, it’s no longer their concern. So just know that for this amount of money, you’re not buying a swimsuit that lasts long (which was definitely my expectation). I had the Domino in dark brown.
29/05/26:
Thank you for your response. I have only worn the swimsuit in swimming pools, and afterwards I hand-washed it in warm water.
I have now submitted the complaint to De Bijenkorf (where I purchased the swimsuit last year, as shown on the invoice I already sent you). They have forwarded the complaint to you. Based on the photos, it really seems like a manufacturing defect to me. But I am curious to hear your assessment.
24 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Roos,
We’re so sorry to hear this and completely understand your disappointment.
As you did not make the purchase with Hunzag.com directly but with a stockist, I'm afraid you will need to reach out to them to solve this for you as the transaction lies with the place of purchase. Unfortunately, we are unable to verify the purchase and warranty when the purchase has been made with a stockist.
Please note, in order to ensure the longevity of your Hunza G, we recommend rinsing the garment soon after swimming in chlorinated water and machine washing. This will stop chlorine building up and breaking down the fabric.
We apologise we couldn't be of further assistance on this occasion.
Kindest,
Amber
I have several of their bikinis
I have several of their bikinis. I bought one recently and it didn’t quite work out for me. Customer service was seamless and effortless.
13 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Holly,
Thank you very much for your support and sharing your lovely review. Although we apologise that your order didn't quite work out, we are glad to hear of your positive experience with our customer care team.
Kindest,
Amber
I returned my item and due to the bag…
I returned my item and due to the bag is came in not being included they held my refund until the bag got back to them. I thought this was packaging and think was was ridiculous.
21 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Brittany,
Thank you for taking the time to share your experience and we're sorry to hear you were left frustrated during your return.
In regards to returns for our Burberry x Hunza G items, we do require both the cotton bag and scrunchie to be returned in order to process a refund as we do not hold excess stock for these items. We understand this to be frustrating for you and we sincerely apologise for any inconvenience this may have caused. We are working to communicate this better for customers.
Thank you for sharing your experience and we will most certainly take your feedback on board to improve customer experience.
Kindest,
Amber
I purchased a swimwear and was so happy…
I purchased a swimwear and was so happy to get it
The fabric is perfect
My body looks really good in it
18 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Mor,
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your swimwear and that you’re loving the fabric and fit.
There’s nothing better than feeling confident and comfortable in your swimwear, so we’re so pleased to hear it looks and feels great on you.
Thank you again for your support and for choosing Hunza G.
Warmest wishes,
Lily
Ordered a bikini and it didn't fit…
Ordered a bikini and it didn't fit quite right. I contacted customer service and they responded so quickly and helped me change it with a style that really suited me. So professional and quick, thank you Chloe and Labeekah
1 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Lisa,
Thank you so much for your lovely feedback. We’re so pleased to hear that you had a positive experience with our Customer Care team and that we were able to help you find a style that suited you perfectly.
We’ll be sure to pass your kind words on to Chloe and Labeekah, they’ll be delighted to hear this.
Thank you again for your support and for choosing Hunza G.
Warmest wishes,
Lily
Replacement swimsuit
There was a minor default on my swimwear and when I contacted customer care, they handled it extremely quickly and were so lovely over WhatsApp. I was offered a replacement despite being out of warranty and I have to say the customer care process & service was 100%!
12 maja 2026
Opinia niezależna
Odpowiedź od Hunza G Ltd.
Hi Natasha,
Thank you so much for taking the time to share this.
I’m really pleased to hear that our Customer Care team were able to support you quickly and that the process felt smooth and positive for you. We always aim to handle each case with care and consistency, so it’s great to know this came through in your experience.
We really appreciate your kind words and your support of Hunza G.
Warmest wishes,
Lily
I had an issue with my swimsuit and the…
I had an issue with my swimsuit and the team was very helpful with getting me a replacement, thanks!
7 stycznia 2026
Odpowiedź od Hunza G Ltd.
Hi Hilary,
Thank you so much for your kind review!
We’re delighted to hear the team was able to assist and get your replacement sorted for you smoothly.
We truly appreciate your support and hope you continue to enjoy your Hunza G swimwear.
Warmest wishes,
Lily
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