Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I l... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very impressed by the knowledge of the agent. He was very helpful and polite. He wasn't at all pushy and explained everything very clearly. I was reassured that my direct debit would be paid o... Zobacz więcej
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Great experience. Very easy to set up my car insurance on line. Great customer service as I had made a mistake on my form and they phoned me and changed it . Very friendly customer service.
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Your colleague was very courteous and extremely helpful when l rang about a new quote which was very acceptable compared to others l got.She processed the new policy very well as lm not good doing it... Zobacz więcej
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Informacje dotyczące firmy
- Agencja ubezpieczeń komunikacyjnych
- również w kategorii:
- Agencja ubezpieczeń mieszkaniowych
- Ochrona wynajmujących
- Pośrednik ubezpieczeniowy
- Ubezpieczenia biznesowe
- Ubezpieczenia komercyjne
Napisane przez firmę
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Dane kontaktowe
Jubilee Road 4, BT23 4WN, Newtownards, Zjednoczone Królestwo
- www.hughesinsurance.co.uk
4,7
Doskonała
796 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Patricia is a diamond
I would like to commend Patricia for the care, patience, respect and understanding she showed during our call yesterday.
By the time I reached her, I was already overwhelmed after navigating an automated phone system. As a neurodivergent person, a customer service call is rarely "just a phone call". It involves uncertainty, multiple transitions, sensory stress, difficulty processing verbal information, anxiety about being misunderstood, and often weeks or months of building up the courage to make the call in the first place.
Many people do not realise that what may seem like a routine interaction can have a significant impact on a neurodivergent person's nervous system. The stress can affect not only the time spent on the call, but the entire day before and after it.
Patricia's calm, accepting and respectful manner immediately reduced that stress. She listened, communicated clearly, and made me feel understood rather than dismissed. Her approach turned what could have been an overwhelming experience into a manageable one.
That may sound like a small thing, but for many neurodivergent customers it is not. The quality of an interaction with a customer service adviser can genuinely be the difference between recovering and getting on with the day, or spending the rest of it exhausted and overwhelmed.
Patricia is an excellent example of why neurodiversity awareness matters in customer service. Her professionalism and kindness made a real difference, and I wanted to ensure that was recognised.
Thanks so much Patricia, you're a legend ⚡️(I know there are two Patricias in the office, this is for Patricia as opposed to Trisha 😉)
16 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for taking the time to share your kind words about Patricia. I’m delighted to hear that she provided such care, patience, respect, and understanding during your call. I truly appreciate you recognizing her efforts, especially given the challenges you faced before reaching her.
At Hughes, we strive to support all our customers in the best possible way, and your feedback is invaluable in helping us achieve that. If there is anything more we can do to assist you or make your experience easier in the future, please don’t hesitate to let us know.
Kind regards,
Darren @ Hughes Insurance
Car insurance online
Bought car insurance through a search engine online. Transferred to Huges website to complete the deal. Simple straightforward and fast transaction. Documents through in less than twenty minutes (on a Sunday). Great service and a good price.
15 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for sharing your experience with us. We’re delighted to hear that your car insurance purchase was simple, straightforward, and fast. It’s great to know you received your documents so quickly. We pride ourselves on providing excellent service and competitive prices, and your feedback truly means a lot.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Good telephone communications giving…
Good telephone communications giving clear breakdown of policy.
Very quick response.
12 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that our telephone communications were clear and that you received a quick response.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Quick and easy
Relatively easy seems a better policy than others where offering, very friendly person on the other end of the phone made it a little more personal. Very pleased so far.
11 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found the process relatively easy and that our team provided a friendly and personal experience. We strive to make things as straightforward and pleasant as possible for our customers.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Car insurance purchase
The agent was very clear and efficient about the car insurance on offer and processed the purchase very quickly.
12 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you found our agent clear, efficient, and quick in processing your car insurance purchase.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very professional having spoken to two…
Very professional having spoken to two of your employees.
12 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you had a positive experience speaking with our team. Providing professional and helpful service is very important to us, and your feedback means a lot.
Should you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Apart from obtaining a good quotation…
Apart from obtaining a good quotation Trish was very helpful.
8 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you very much for your kind feedback. We're glad to hear that Trish was very helpful and that you obtained a good quotation. We always strive to provide excellent service to our customers, and your comments are much appreciated.
If you need any further assistance or have any questions regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Easy, smooth process
Easy, smooth quotation process and excellent service from an actual human being when I decided to go ahead with the policy!
9 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found the quotation process easy and smooth, and that our team provided you with excellent service.
If you need any further assistance with your policy or have any questions, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
I was treated efficiently and quickly…
I was treated efficiently and quickly my car insurance was activated
31 maja 2026
Odpowiedź od Hughes Insurance
Thank you for your kind feedback. We're delighted to hear that your car insurance was activated efficiently and quickly.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Happy Customer
It was an easy process getting car insurance through Hughes. Competitive price and customer service was friendly and helpful.
6 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for sharing your positive experience. We're delighted to hear that you found the car insurance process easy and that our team provided friendly and helpful service. Offering competitive prices and excellent customer care is very important to us, and your feedback reaffirms our commitment.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Great service from Hughes
I'm very happy with the service I got from Hughes for car insurance. The staff were really helpful and are always available to talk to. The price was good too. It's very reassuring being with Hughes.
29 maja 2026
Odpowiedź od Hughes Insurance
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our staff were helpful and always available to assist you, and that you found our pricing to be good. Your reassurance and satisfaction mean a lot to us.
If you ever need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Michelle @ Hughes Insurance
qoted online price and contacted by…
qoted online price and contacted by phone and got an even better deal. easy to talk to and everything explained clearly.
29 maja 2026
Odpowiedź od Hughes Insurance
Thank you so much for taking the time to share your experience with us. I’m delighted to hear that you found our team easy to talk to and that everything was explained clearly. It’s great to know that we could offer you an even better deal than the one you found online!
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Hughes Insurance
Better price through the Hughes Website
I called Hughes Insurance for a car quote. The adviser was very friendly and helpful and gave me a price which was higher than my current insurer with no pressure to buy. However I decided to try online through their website and was quoted a better price which was about £50 less. I rang Hughes and got my insurance for the cheaper price giving them the quote number. The advisor went through the policy again to make sure I had everything covered and had great patience when I asked her questions.I decided to buy as I was happy with the extras they provided included in the cover compared to other companies especially their UK and Ireland breakdown cover. I believe if you go online through their website you may get a discounted price.
3 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for your feedback regarding your experience. We're pleased to know the advisers were friendly and patient, and that you found a policy that suits you at a better price online. It's great that they took the time to ensure you had the right coverage without any pressure.
If you need any further assistance or have any questions, please feel free to contact us anytime.
Kind regards,
Darren @ Hughes Insurance
The first call with Steven was so…
The first call with Steven was so enlightening so informative,the second call l think her name wasJennefer was again so helpful and pleasant.the two people mentioned are some advertisement for the company.
4 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Steven and Jennifer were able to provide you with helpful and informative support. It's always our aim to offer excellent service, and your comments are greatly appreciated.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Frenulum and helpful colleague
4 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for sharing your experience. We're glad to hear that our colleague was helpful during your interaction. We always aim to provide excellent service and your kind words mean a lot to the team.
If you have any further questions or need assistance, please do not hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very helpful and understanding staff…
Very helpful and understanding staff making the job easy work and great overall price. Thank You
4 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that our team made the process easy for you and that you were happy with the price.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Odpowiedź od Hughes Insurance
Thank you for your kind words! We're glad to hear that Mitchell was able to assist you effectively yesterday.
If you need any further help or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very helpful good customer service and…
Very helpful good customer service and very keen prices for insurance for car im happy to stay with u for long as possible thankyou very much
3 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found our service helpful and our prices keen. We truly appreciate your loyalty and look forward to supporting you with your car insurance for many years to come.
If you have any questions or queries regarding your policy, don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Great service
Benjamin sorted my car insurance within a phone call. He was very approachable, efficient and professional. Time was taken to explain everything in clear terms.
A brilliant customer service from a local company.
27 maja 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Benjamin was able to assist you efficiently and explained everything clearly. Providing excellent, approachable service is very important to us at Hughes.
If you need any further assistance with your car insurance or anything else, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Gave it 4 but did think of a 3.
Gave it 4 but did think of a 3.
I eventually got a girl who got me sorted with my car insurance who was pleasant and efficient.
Prior to this I got a guy named Curtis who I had a conversation with on and off for a few days. He questioned me on things I felt had no relation to car insurance. When he called me back he didn’t seem to remember our last conversation and did not follow up on the lower price I was offered online. I almost did not come back.
Note also I was not given the price I was offered online !
3 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for your honest feedback and for taking the time to share your experience with us. I’m glad to hear that the team member who eventually assisted you was pleasant and efficient.
I’m sorry to hear that your initial interaction with Curtis did not meet your expectations, and I understand how frustrating it must have been to feel questioned on unrelated matters and to experience a lack of continuity in your conversations. Additionally, I sincerely apologise for not providing you the online price you were offered.
Please feel free to reach out to me directly if you have any further concerns or questions.
Kind regards,
Darren @ Hughes Insurance
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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