Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I l... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very impressed by the knowledge of the agent. He was very helpful and polite. He wasn't at all pushy and explained everything very clearly. I was reassured that my direct debit would be paid o... Zobacz więcej
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Your colleague was very courteous and extremely helpful when l rang about a new quote which was very acceptable compared to others l got.She processed the new policy very well as lm not good doing it... Zobacz więcej
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A competitive insurance price for my mother’s car insurance. Easy to get through and talk to. Clear communication and dealt with swiftly, efficiently and courteously. Wayne was very patient, friendly... Zobacz więcej
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Informacje dotyczące firmy
- Agencja ubezpieczeń komunikacyjnych
- również w kategorii:
- Agencja ubezpieczeń mieszkaniowych
- Ochrona wynajmujących
- Pośrednik ubezpieczeniowy
- Ubezpieczenia biznesowe
- Ubezpieczenia komercyjne
Napisane przez firmę
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Dane kontaktowe
Jubilee Road 4, BT23 4WN, Newtownards, Zjednoczone Królestwo
- www.hughesinsurance.co.uk
4,7
Doskonała
795 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Insurance quote was worth more than the…
Insurance quote was worth more than the vehicle and the sales rep didn’t even try help . Just basically passed it off as that’s all they can do . No change dates or try get a better quote . Pathetic service , used to use Hughes but won’t be anymore
3 lipca 2026
Opinia niezależna
Odpowiedź od Hughes Insurance
Thank you for sharing your feedback with us. We're really sorry to hear about your experience with the insurance quote and that the service did not meet your expectations, we aim to provide the best support possible, including exploring options and adjusting details to find the most suitable quote, so it’s disappointing to hear this wasn’t reflected in your interaction.
If you would like to contact the team and we can take a look into this for you.
Kind regards,
Darren @ Hughes Insurance
Odpowiedź od Hughes Insurance
Thank you for your kind review!
We're so pleased to hear that you found our team friendly, helpful, and that you received good service.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance
Odpowiedź od Hughes Insurance
Thank you for your kind review!
We're delighted to hear you found our team helpful and that the purchase process was made very easy for you.
We really appreciate your feedback and look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance
Very pleased with call on Monday
Very pleased with call on Monday
Had the additional issue of changing policy from my deceased husband’s name to my own
All was done quickly and easily
Financially the account was acceptable
S Buchanan
30 czerwca 2026
Odpowiedź od Hughes Insurance
Thanks for your 5 star review! We're so pleased to hear that your policy was transferred quickly and smoothly and that the process was made as easy as possible during what must be a difficult time. Our condolences for your loss, and thank you for choosing to insure with us. We truly appreciate your kind words and your support.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Hughes Insurance
Was happy with quote and person I spoke…
Was happy with quote and person I spoke with was very helpful
21 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with your quote and that the person you spoke with was so helpful. Providing friendly and supportive service is important to us, and we really appreciate your kind feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Professional and very helpful member of…
Professional and very helpful member of staff found me a good deal
27 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that our team provided a professional and helpful service and was able to find you a great deal. Your kind feedback is greatly appreciated and will be shared with the team.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
excellent online service easy to…
excellent online service easy to navigate from go compare.com and it’s quick decision to get a quote with car insurance and you got your policy straight away with no hassle.highly recommend Hughes Insurance
27 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your fantastic feedback! We're delighted to hear that you found the online service easy to navigate and that getting your car insurance quote was quick and hassle-free. Your recommendation means a lot to us.
If you ever need any assistance or have questions in the future, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Efficient friendly professional staff
Efficient friendly professional staff. Explained locking system rather than quoting lock BS serial numbers
25 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for your kind words and positive feedback. We're delighted to hear that our team provided you with efficient, friendly, and professional service. It's great to know that the explanation about the locking system was clear and helpful.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Good Price
Much cheaper price than my present insurer. Straight forward arranging set up. Staff was helpful
25 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for your kind feedback regarding your experience with Hughes through Trustpilot. We're delighted to hear that you found a much cheaper price than your previous insurer and that the arrangement process was straightforward. It's great to know that our staff were helpful during your interaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Were pleasant and helpful
Were pleasant and helpful, and saved me money by finding insurance at much less than my current policy renewal.
13 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you very much for your kind words. We’re delighted to hear that our team was pleasant and helpful, and that we could save you money on your insurance renewal, we strive to find the best deals for our customers, and it’s great to know we made a positive difference for you.
If you need any further assistance or have any questions, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
I had a very helpful assistant who had…
I had a very helpful assistant who had great patience with me as I was a bit stressed
18 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words, We're really pleased to hear that our team was able to assist you patiently during a stressful time. We always aim to provide excellent support, and your feedback truly makes a difference.
Thank you for sharing your experience. If there’s anything more we can do for you, please let us know.
Kind regards,
Darren @ Hughes Insurance
Odpowiedź od Hughes Insurance
Thank you very much for your kind words and positive feedback! We’re delighted to hear you’re happy with our customer service.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Odpowiedź od Hughes Insurance
Thank you very much for your kind words! We're delighted to hear that you had a very good service experience with us. If you ever need any further assistance with your policy or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Car insurance
Car insurance: Trevor and Patricia went the extra mile to help with issues, I had also made efforts to help them help me through the process.
Excellent
19 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Trevor and Patricia went the extra mile to assist you with your car insurance. We truly appreciate the effort you made to help them support you through the process.
Your satisfaction is our priority, and we're glad we could provide you with excellent service. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Odpowiedź od Hughes Insurance
Thank you for your positive feedback. We're pleased that the details were explained clearly for you. If there's anything else we can assist you with, please feel free to get in touch.
Kind regards,
Darren @ Hughes Insurance
I was very impressed how my call was…
I was very impressed how my call was handled.Everything I needed to know was explained to me really well and I understood.So it was great thanks very much.
10 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that your call was handled well and that all your questions were clearly explained. It’s great to know you had a positive experience with us.
If you ever need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Excellent service
Customer service was great - welcoming and proffessional, no time wasted kept on hold, not transffered to different departments, willingness to help, no background noice, felt appreciated and respected as a new customer.
Price is affordable compared to the rest. I had done extensive research comparing prices.
I definately highly recommend your services.
10 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you found our customer service welcoming, professional, and efficient.
We’re also pleased that you found our prices affordable and competitive. Your recommendation means a lot to us.
If you ever need any further assistance or have any questions, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Prompt response including phone back
Prompt response including phone back. Helpful, friendly advisor
9 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you for your kind feedback. We're pleased to hear that you found our advisor helpful and friendly, and that we were able to respond to you promptly with a phone call.
If you have any further questions or need any additional assistance with your policy please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Full marks to Johnny in Hughes Insurance
Johnny was friendly and efficient in organising our house insurance. He explained everything thoroughly and gave us a great deal.
16 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you very much for your kind words and for sharing your positive experience. We're delighted to hear that Johnny was friendly, efficient, and able to provide you with a great deal on your house insurance.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Patricia is a diamond
I would like to commend Patricia for the care, patience, respect and understanding she showed during our call yesterday.
By the time I reached her, I was already overwhelmed after navigating an automated phone system. As a neurodivergent person, a customer service call is rarely "just a phone call". It involves uncertainty, multiple transitions, sensory stress, difficulty processing verbal information, anxiety about being misunderstood, and often weeks or months of building up the courage to make the call in the first place.
Many people do not realise that what may seem like a routine interaction can have a significant impact on a neurodivergent person's nervous system. The stress can affect not only the time spent on the call, but the entire day before and after it.
Patricia's calm, accepting and respectful manner immediately reduced that stress. She listened, communicated clearly, and made me feel understood rather than dismissed. Her approach turned what could have been an overwhelming experience into a manageable one.
That may sound like a small thing, but for many neurodivergent customers it is not. The quality of an interaction with a customer service adviser can genuinely be the difference between recovering and getting on with the day, or spending the rest of it exhausted and overwhelmed.
Patricia is an excellent example of why neurodiversity awareness matters in customer service. Her professionalism and kindness made a real difference, and I wanted to ensure that was recognised.
Thanks so much Patricia, you're a legend ⚡️(I know there are two Patricias in the office, this is for Patricia as opposed to Trisha 😉)
16 czerwca 2026
Odpowiedź od Hughes Insurance
Thank you so much for taking the time to share your kind words about Patricia. I’m delighted to hear that she provided such care, patience, respect, and understanding during your call. I truly appreciate you recognizing her efforts, especially given the challenges you faced before reaching her.
At Hughes, we strive to support all our customers in the best possible way, and your feedback is invaluable in helping us achieve that. If there is anything more we can do to assist you or make your experience easier in the future, please don’t hesitate to let us know.
Kind regards,
Darren @ Hughes Insurance
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.