Great discounts in sale and extra discount . Really good customer interaction and communication in general . Furniture is well made and of great quality. Delivery service great . My only niggle is th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Recieved delivery of another beautiful sofa,rug & tables today with James & Craig. Kept intouch & told us when they were arriving. Respected our property & flooring, used protective coverings & foot... Zobacz więcej
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David and Lee delivered our fire today and they were super! Very efficient, calling myself 30mins before they were due, very friendly on arrival and super helpful bringing it in to the house. Great gu... Zobacz więcej
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The quality of the furniture and choice in the showroom is exceptional. The item I wanted was in stock and delivered the following week, no waiting for months. The salesman was really helpful in sto... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Sklep z łóżkami
- Sklep z meblami do sypialni
- Sklep z meblami ogrodowymi
- Sklep z sofami
- Sklep z wyposażeniem domowym
Napisane przez firmę
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Dane kontaktowe
Wickentree Lane, M35 9BA, Failsworth, Zjednoczone Królestwo
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 74% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very fast delivery have an open box as…
Very fast delivery have an open box as it is a Christmas present or definitely use this company again
13 września 2026
Odpowiedź od Housing Units
Thank you for your wonderful feedback, Julie! We're thrilled to hear you had a great experience with our fast delivery. We appreciate your support and look forward to seeing you again for all your future gifts.
Kind Regards
Team HU.
Always organised and very reliable.
Always organised and very reliable.
Quality furniture, we already have the matching coffee table, just taken delivery for the dining table and are waiting for delivery of the matching sideboard (made to order)
Sales staff (ordered over the phone) and delivery guys were very friendly, organised and helpful
31 sierpnia 2026
Odpowiedź od Housing Units
Thank you for your wonderful feedback, Jane! We’re thrilled to hear you had a positive experience with our team and that you’re enjoying your new furniture. We appreciate your support and look forward to seeing you again soon.
Kind Regards,
Team HU.
Beware of this company !!
Beware of this company !!! Table had a chip in it there was not of satisfactory quality. We contacted company as soon as we saw this to inform them they was very unhelpful and said they would not do anything due to any faults having to be reported within 48 hours of receiving product. We didn’t report in 48 hours because 1. We didn’t know this was a thing - most company’s if an item is faulty you get a replacement or a partial refund/refund! 2. We opened chairs first which were also faulty and parts did not fit. So we then had to wait for someone to come and resolve this issue, therefore did not start putting table together as why would we with no chairs. When I explained this to company they just ignored me. Very unhappy with service.
13 września 2026
The furniture is faulty and when…
The furniture is faulty and when complaining about this I was told no solution would be offered. I paid over £1000 for a table that rocks backwards and forwards. Would not recommend
27 sierpnia 2026
Odpowiedź od Housing Units
Hi Sophie,
We’re sorry to hear you’re unhappy with your table, and we appreciate you taking the time to share your concerns.
Once an issue is reported to us, our Customer Care team will assess the details and, according to the notes on our system, you spoke with our team on the 4th September, and a video was requested to demonstrate the issue with the table so that this could be further assessed.
Our Customer Care team will advise accordingly once the requested information has been submitted and the issue has been fully assessed. We’re sorry for any frustration this may have caused in the meantime and hope we can work towards a suitable resolution.
Kind Regards
Team HU.
Amazing Customer Service
Just had my new suite delivered, a small detail was not exactly as ordered, the delivery team phoned the store immediately and let them know.
Wow, what amazing customer service, the HU customer service team phoned me, apologised, owned the problem and worked quickly to ensure it was resolved.
Thanks to Chris on the delivery team and Karl in customer service.
21 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Thank you, Laura! We're thrilled to hear about your positive experience with our delivery and customer service teams. Chris and Karl will be delighted to know their efforts made a difference. We appreciate your feedback and hope you enjoy your new suite!
Kind Regards,
Team HU.
Odpowiedź od Housing Units
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our great prices and speedy delivery. We appreciate your support and look forward to seeing you again soon.
Kind Regards
Team HU
Mr John Perry
What made my visit to Housing Units so enjoyable was the beautiful display in the bedroom department. The showroom was beautifully presented and gave us plenty of inspiration.
The ladies working there, Janet and Joanne, were outstanding. They were exceptionally professional, friendly, and helpful throughout our visit. They went above and beyond to assist my mother, taking the time to answer all our questions and ensuring she felt comfortable and well looked after. Nothing was too much trouble for them.
Their excellent customer service, combined with their warmth and knowledge, made our visit a truly positive and memorable experience. Janet and Joanne are a real credit to Housing Units, and we would like to thank them both for making our visit so enjoyable
26 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Thank you for your wonderful feedback, John! We're thrilled to hear that you enjoyed the displays and received exceptional service from Janet and Joanne. We'll make sure to pass on your kind words to them. We look forward to welcoming you back for another inspiring visit!
Kind Regards,
Team HU
Quick and efficient
12 września 2026
Odpowiedź od Housing Units
Thank you for your fantastic review, P. Brown! We're thrilled to hear that you found our service quick and efficient. Your satisfaction is our top priority, and we appreciate your support.
Kind Regards
Team HU
Excellent service with fast delivery
Placed an order & it was delivered within 24 hours. Great communication. There was a part missing & it was dealt with immediately. Very quick on email & followed up with a phone call. Great customer service.
11 września 2026
Odpowiedź od Housing Units
Thank you, Rachel, for your fantastic feedback! We're thrilled to hear about your positive experience and our team's quick response. Your satisfaction is our priority, and we appreciate your kind words about our customer service. Looking forward to seeing you again soon!
Kind Regards
Team HU
Faultless
Could not of asked for anything more from Housing units. From price to delivery was absolutely 1st class. Highly recommended.
11 września 2026
Odpowiedź od Housing Units
Thank you for your fantastic review, Daz! We're thrilled to hear that you had a first-class experience with us. Your recommendation means a lot, and we look forward to seeing you again in the future.
Kind Regards
Team HU.
Fantastic company and products.
11 września 2026
Odpowiedź od Housing Units
Thank you, Robert, for your fantastic feedback! We're thrilled to hear you're enjoying our products and services. Your support means a lot to us, and we look forward to seeing you again in the future.
Kind Regards
Team HU
Recieved delivery of another beautiful…
Recieved delivery of another beautiful sofa,rug & tables today with James & Craig. Kept intouch & told us when they were arriving. Respected our property & flooring, used protective coverings & footwear. Nice friendly guys, assembled the furnishings, placed everything for us. Thanks 😊 once again guys.
We've shopped with housing units for many years & will continue to. Quality & standards are exceptional.
So very happy with everything 😍 (Happy wife, happy life😁)
25 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Thank you so much for your wonderful review, Jane! We're thrilled to hear about your positive experience with James and Craig. It's great to know that our team’s attention to detail and customer service continues to impress. We look forward to seeing you again soon!
Kind Regards,
Team HU.
Right item at great price
Helpful staff, item was reduced PLUS 10% discount was applied - what’s it to like
11 września 2026
Odpowiedź od Housing Units
Thank you for your fantastic review. We're delighted to hear you had a great experience with our helpful staff and enjoyed the discounts. We look forward to welcoming you back soon for more great deals!
Kind Regards
Team HU
Excellent choice of quality furniture
Excellent choice of quality furniture, friendly and helpful staff. I must mention Alison who was extremely helpful and professional from entering the store through to delivery. Great Service.
10 września 2026
Odpowiedź od Housing Units
Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience with our quality furniture and friendly staff. Alison will be delighted to know she made a great impression. We appreciate your support and hope to see you again soon!
Kind Regards
Team HU
Excellent Service
All the staff were kind, courteous and helpful.
Nothing was ever too much trouble.
We were kept informed from placing the order right up to delivery and when we had a slight problem it was dealt with quickly and professionally.
Charlie Lord was excellent throughout.
We wouldn't want to shop anywhere else
If you want great customer service and superb quality furniture, I strongly recommend Housing Units.
10 września 2026
Odpowiedź od Housing Units
Thank you, June, for your fantastic review! We’re thrilled to hear about your positive experience with our team, especially Charlie. Your recommendation means a lot to us, and we can't wait to welcome you back for your future furniture needs.
Kind regards,
Team HU.
Great Buy
Well looked after by the sales lady, assisted greatly to make the right sale. Kept informed about delivery. Lads who delivered and did the set up friendly and made sure everything worked before leaving. Very happy with purchase.
10 września 2026
Odpowiedź od Housing Units
Thank you for your wonderful feedback. We're thrilled to hear that our team provided you with such great service and support throughout your purchase. Your satisfaction is our priority, and we appreciate your kind words about our delivery team.
Kind Regards,
Team HU.
Broken table = ‘GOGW’
Upon delivering our table today, one of the drivers dropped a leg and significantly damaged it. We were told there weren’t any others in stock but we could have the table taken away, or have it assembled and a replacement leg be arranged. I was then told it’s a minimum of 6 weeks to wait, which considering we disposed of our old table and we have a young family, we can’t be without a table, but given the substantial damage to the leg and the fact we have a young child, it is a huge inconvenience as we will have to keep her away from that half of the table until it’s resolved. At this point the delivery team had already assembled the table.
I emailed some photos over after they’d left and was met with ‘why have you sent these, do you still want an exchange?’. I said yes - I was sending photos to show what position we’d been put in, and asked for a refund of the delivery fee and a partial refund of the table. I was then told my gesture of goodwill was being allowed to keep the table. When I queried again about the delivery fee, I was told this isn’t possible as ‘we delivered your order’. I asked for the manager details and was asked ‘why, you’ll just be told the same thing’. We’ve shopped here for years and spent a lot of money in that time, but I’m appalled by the ‘service’ received today. The delivery lads were lovely and accidents happen, but the so called customer care at HU really don’t care as soon as they’ve got your money.
**UPDATE: 25/09. Initially received an email from a manager to say there would be no compensation offered and any GOGW would be in the form of a gift voucher or a restaurant voucher, and they could possibly loan us a table while we waited. I contacted the Ombudsman as none of the proposed outcomes were acceptable. I then received a phone call where they have now found a replacement leg (I did mention in my correspondence that there were other Montanas on site but was told ‘it’s out of stock’, yet one has materialised less than 24 hours later). I informed them that an Ombudsman case has been raised, and then received another email from the manager confirming the leg was coming and because I’d gone to the Ombudsman ‘no offer of goodwill will be made now’.
24 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Hi Katie,
Thank you for taking the time to share your experience. We’re sorry to read that what should have been a straightforward delivery of your new table turned into a frustrating and disappointing experience.
We completely appreciate the inconvenience caused when the table leg was accidentally damaged during delivery. Our delivery team reported the incident immediately, and our Customer Care team contacted you while the drivers were still at your home to explain the options available, including arranging a replacement table. We understand that being advised of a six-week lead time was understandably frustrating, particularly as you had already disposed of your previous table.
When you subsequently decided to keep the table while we arranged the replacement, your case remained open and our intention was to arrange the exchange as soon as replacement stock became available. We also continued to look into alternative solutions and, the following morning, we were able to locate a matching table in our distribution centre, allowing us to offer a replacement leg rather than requiring you to wait for a completely new table.
We’re pleased that a solution was found quickly, but we accept that the communication around your request for compensation and the delivery charge left you feeling that your concerns were not being listened to. That is not how we want our Customer Care team to make any customer feel, particularly someone who has shopped with us for many years.
We understand that you subsequently advised us that you had raised the matter with the Furniture & Home Improvement Ombudsman. As the Ombudsman does not consider cases that are still open with the retailer, we understand that this brings the matter to a conclusion through Housing Units. We hope that the alternative solution offered, a replacement leg from matching stock, provides a satisfactory resolution to the original delivery issue.
We appreciate your comments regarding our delivery team, and we’re pleased to hear that they were lovely throughout. Accidents can happen, but it is how we respond and support our customers afterwards that matters, and we’ll be using your feedback to review how this type of situation is communicated and managed.
Thank you again for your longstanding support of Housing Units. We’re genuinely sorry that this experience left you with a very different impression of our customer service.
Kind Regards
Team HU
Appalling customer service
Appalling customer service, shocking company. The table is two different colours, the legs don't fit... I emailed to ask for someone to come and see it and I didn't even ask for a replacement or refund - they refused within two hours of my initial email. In all my years I've never come across such bad customer service.
9 września 2026
Odpowiedź od Housing Units
Hi Rob,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with the outcome of your complaint. We have reviewed the circumstances and can confirm that the matter was considered by our Customer Services team based on the information and photographs provided.
The table was supplied with packaging instructions advising customers to inspect all components fully before assembly, as assembly is considered acceptance of the product. We understand that you proceeded with assembly and subsequently raised concerns regarding the fit of the components and the natural variation in colour between the reclaimed wood elements.
Our team reviewed the photographs and product information available and confirmed that the appearance of the table is consistent with the reclaimed wood construction and the product shown online. Having considered the circumstances of the complaint, our final response was provided and you were referred to the Furniture & Home Improvement Ombudsman should you wish to pursue the matter independently.
We appreciate that this is not the outcome you were hoping for, and we acknowledge your comments regarding the handling of your complaint. As the matter has now been referred to the independent Ombudsman process, we feel it would be inappropriate to comment further on the specifics of the case at this stage.
Kind Regards
Team HU
Lovely guy helping us at the warehouse
Lovely guy helping us at the warehouse. Good quality piece of furniture
6 września 2026
Odpowiedź od Housing Units
Thank you, Linda! We're thrilled to hear you had a great experience with our team and found a quality piece of furniture. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Kind Regards,
Team HU.
Always the best service / all the staff…
Always the best service / all the staff are amazing so helpful - I just love going to HSU
9 września 2026
Odpowiedź od Housing Units
Thank you so much for your wonderful feedback. We're thrilled to hear you enjoy our service and find our team helpful. Your support means a lot to us, and we look forward to welcoming you back soon!
Kind Regards,
Team HU.
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