I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Zobacz więcej
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I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Zobacz więcej
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I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airp... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Dane kontaktowe
205 Datura St 10th Floor, 33401, West Palm Beach , Stany Zjednoczone
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Dobra
10 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
DO NOT BOOK WITH THIS COMPANY!
DO NOT BOOK WITH THIS COMPANY!
THIS COMPANY SCAMS CUSTOMERS!
DO NOT GIVE THEM YOUR CREDIT OR DEBIT CARD INFORMATION!
I called this company believing I was booking directly with hotel and my experience with them at time of booking on telephone included:
They did not identify themselves on the phone.
They did/would not disclose what their exhorbitant fees were for ($400 for hotel for 2 nights and $425 in additional fees).
They did not disclose their cancelation/refund policy (which is no refund).
They did not allow cancelation until after booking confirmation with itinerary number (H16141476) was sent via email at least a day later and put me through a lengthy process to do it.
They took all information, compiled it with their policies, and used it when I disputed charges and business practices with credit card company.
They misrepresented themselves to credit card company that they are legitimate/transparent and that any fault with my reservation was not theirs.
Their telephone representative was creepy and shady.
They were involved in scamming me with EXPEDIA, another booking travel company (the reservation they made with hotel was in the name of Expedia).
DO NOT TRUST YOUR CREDIT CARD COMPANY TO STAND UP FOR YOU IF YOU DISPUTE CHARGES!
CREDIT CARD COMPANIES ARE BECOMING COMPLICIT IN ALLOWING COMPANIES LIKE THIS TO TAKE YOUR MONEY.
DO NOT DO BUSINESS WITH THIS COMPANY OR OTHERS LIKE IT. HOTEL BOOKING COMPANIES SEEM TO BE WORKING TOGETHER TO TRICK AND TAKE MONEY FROM CONSUMERS. MAKE SURE ANY WAY YOU CAN THAT YOU ARE BOOKING DIRECTLY WITH HOTEL.
4 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
So helpful
So helpful! She helped us find a hotel that was near the one that we wanted but wasn't available!
3 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
It was very helpful to have photos of…
It was very helpful to have photos of the room, lobby, property and written details of the hotel's services and what they offer. Being able to compare the hotels side by side is great! Also the booking process was simple and easy. Thank you!
7 lipca 2026
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very polite
Very polite, could have been better in communication with the overview of the reservation.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very patient and kind
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
She was very patient w/ me and answered…
She was very patient w/ me and answered all my questions.
I was shocked about the taxes and fees.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
It seemed to work.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
It was a wonderful experience
It was a wonderful experience, Samuel was friendly, patient, and knowledgeable. I was provided with great help!
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very pleasant to talk to the agent
Very pleasant to talk to the agent. I also enjoyed the easy process he made it to change rooms.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Eduardo was so helpful on finding me a…
Eduardo was so helpful on finding me a room and also putting in a request to upgrade to 2 queen beds if available.
Very polite and professional!
Thank you!
Cindy
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Good help in finding a place at a…
Good help in finding a place at a reasonable price just about perfect for what I needed. Good job.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The agent was cordial and very helpful…
The agent was cordial and very helpful with pricing .
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Maybe the receptionist had a bad day
Maybe the receptionist had a bad day, but I've heard nicer people when dealing with front desk personnel!
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very considerate
Very considerate, kind, knowledgeable, easy to work with, very professional. and in fast paced without any nonsense.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Nice and simple
Nice and simple. He answered all of my questions prior of booking. Thank you for helping me make reservations for my uncle.
Loretta
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Able to understand and communicate with…
Able to understand and communicate with an agent that didn’t have a foreign accent, that was great. Also able to get my requested rooms.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
He worked to get me a less expensive…
He worked to get me a less expensive room to attend a funeral in Des Moines IA.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Had to book a hotel for my boyfriend…
Had to book a hotel for my boyfriend and I wanted to pay over the phone. The last was very helpful kind, and made the process so easy
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.