I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Zobacz więcej
Reakcja na opinię
I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airp... Zobacz więcej
Reakcja na opinię
Booked WRONG hotel…that is the booking agent booked the wrong hotel with non refundable rate. I called as soon as I saw the receipt and realized her mistake but all the new agent could do was cancel... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Dane kontaktowe
205 Datura St 10th Floor, 33401, West Palm Beach , Stany Zjednoczone
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Dobra
10 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Nice and simple
Nice and simple. He answered all of my questions prior of booking. Thank you for helping me make reservations for my uncle.
Loretta
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Able to understand and communicate with…
Able to understand and communicate with an agent that didn’t have a foreign accent, that was great. Also able to get my requested rooms.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
He worked to get me a less expensive…
He worked to get me a less expensive room to attend a funeral in Des Moines IA.
7 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Had to book a hotel for my boyfriend…
Had to book a hotel for my boyfriend and I wanted to pay over the phone. The last was very helpful kind, and made the process so easy
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Karen did a great job!
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Easy to take care of booking.
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The booking process was easy and very…
The booking process was easy and very accessible.
30 czerwca 2026
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Karen answered All my questions
Karen answered All my questions. When explained my situation, she went the extra mile to please me, and make it a good experience.
Thank you for that Karen.
Tommy Harper Jr.
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was very helpful
She was very helpful. Answered my questions
.
Only objection: the price is high.-compared to information on line.
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The customer service was phenomenal by Mr. Jason.
Mr. Jason was very patient with me. He took his time with me. He explained everything to me and he really calmed my fears. I was afraid that he was trying to steal my credit card information. Because on the website it said I can pay once I make it to the hotel. He assured me that I can pay once I make it to the hotel; however, I may not get it at this low rate. I received my confirmation and everything when to my email. I feel great about this experience now. Thank you so much Mr. Jason,
Outstanding customer serviceI pray you have a beautiful summer.
Sincerely
Charlyn Wallace
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Incorrect Information on Hotel Availability
I asked THREE times if this hotel had power as our area has widespread electrical outages. I was told that the hotel definitely has power. Reservations were made. The credit card was charged and upon arrival the hotel DID NOT HAVE ELECTRICITY AND WAS CLOSED. Not only disappointing but I feel deceptive practices and I am disputing the charge.
5 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Bhumika was a huge help
Bhumika was very patient and extremely helpful in us getting the room we ideally wanted.
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Reservation
I spoke with Shantell today. She was very helpful in getting our reservations made. We are excited for our upcoming trip.
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Jolene did a great job at understanding…
Jolene did a great job at understanding my hotel room needs…giving me choices.. and completing the reservations. She must be acquainted with my good friend, Siri.
4 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Rosemarie was very helpful in finding…last minute girls trip accommodations
Rosemarie was very helpful in finding alternative hotel options when my preferred spot was booked for a last minute girls weekend. She spent a lot of time with me reviewing options and pricing and we were able to find something that worked.
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I thought I was booking through Best Western Rewards!
I thought I was booking through Best Western Rewards On Line! I inquired as to that fact…It was only after I booked the reservation and provided my credit card information…That I became aware of the possibility this was a Third Party Reservation…As I was encouraged to provide reservation insurance…when as A Best Western Rewards Member I am always given a Cancellation date! I was able to location a Best Western Rewards number to verify that my reservation was a third party reservation. Very deceptive and improper and I notified a Real Best Western Rewards Representative to share my concerns about this deceptive practice by HotelPlanner.com
If available I would NOT provide A STAR! I will be monitoring my credit card for any fraudulent activity!
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Roland John did great working with me…
Roland John did great working with me to book our up coming visit to Rancho Cordova
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Your representative was helpful and…
Your representative was helpful and persistent in helping me find lodging in my price range near the destination. She was friendly and professional!
6 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.