I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Zobacz więcej
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I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Zobacz więcej
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I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airp... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Dane kontaktowe
205 Datura St 10th Floor, 33401, West Palm Beach , Stany Zjednoczone
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Dobra
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I received the best group rate at an…
I received the best group rate at an excellent hotel.
4 lipca 2026
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I was not able to get helpful phone…
I was not able to get helpful phone numbers or confirmation of transactions
10 lipca 2026
Odpowiedź od HotelPlanner.com
Greetings James,
We'd love to help! Please feel free to contact us at Reviews@HotelPlanner.com with your questions. We look forward to hearing back from you and assisting!
Kindly
Melanie P.
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Hoodwinked!!!
The hotel recommended ended up being a disaster, (dirty, bad odor, uncomfortable and loud noises directly next door. I had to leave and now have the uphill battle of receiving a refund. $187 for a horrible experience. Never again!
10 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings Jemar,
Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a refund. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at Reviews@HotelPlanner.com. Thank you for your understanding and patience!
Kindly
Melanie P.
Marci was dedicated to finding a…
Marci was dedicated to finding a solution for us in a tight market. Polite and professional.
10 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
He did a fine job
10 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Problem Resolution
The correspondence that I had with Yushra convinced me that she's technically proficient at her job and may even specialize in problem solving/resolution.
8 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
She was very dishonest
She was very dishonest. I asked if she worked at the hotel location bc Vandy patients have a special rate and free parking. She said she did but that wasn’t correct bc I had to pay for the room upfront and when I got to the hotel it was the wrong rate and parking was not free. The room was close to $194 and it should have been $149 and free parking. I learned all of this when I arrived at the hotel. I told her I have never paid for the room upfront and she said it was the policy which was also untrue. I could have paid at the front desk when I arrived like we have in the past.
28 czerwca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Customer service regarding billing issue
They Said would call back in 5-10 minutes, however I received no call. I had to call back and go through automated process again after 20 minutes. Recommended I email to resolve issue. The email they provided has not responded to my email after 7+ days
2 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
She was excellent and gave us great…
She was excellent and gave us great help and very efficient service and got right to what we needed. Thank you so much for your assistance in making this reservation. The booking process was easy. The service was excellent.
9 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very helpful with making the…
Very helpful with making the reservations. Thank you so much.
9 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
Worked with me on room and fully…
Worked with me on room and fully explained the total price.
9 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
Friendly service
Friendly service. Helpful as we were new to Dothan
Quiet, cool room
Loved loved loved the comforter
Where can I get one of these.
I left a nice tip for the maids too
Thanks 👍
8 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
I still haven't received my receipt for…
I still haven't received my receipt for my company, and they had me talking to an AI robot for 13 minutes.
8 lipca 2026
Odpowiedź od HotelPlanner.com
Greetings,
The receipt was sent to your email again. If you have any further questions or concerns, feel free to contact us Reviews@HotelPlanner.com. We would greatly appreciate if you took the time to rescore this review!
Kindly,
Melanie P.
Adrian was great at giving me all the…
Adrian was great at giving me all the information I needed and securing a room for me!
9 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
Kind, thorough, and professional
She was kind, patient, professional, and thorough. As being a first impression, she is a perfect representative for your company.
9 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.