Hotel Direct Recenzje 

6741
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent. First time we've used it and it provided exactly what we wanted. Very straightforward booking. We'll certainly be using Hotel Direct again.

Oceniono na 5 z 5

From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Zobacz więcej

Oceniono na 5 z 5

This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Zobacz więcej

Oceniono na 5 z 5

Made booking a rail/stay break straight forward with a great choice of hotels. All the information we needed was provided with reminders. Would definitely use again.

Informacje dotyczące firmy

  1. Organizator turystyki
  2. Hotel
  3. Firma teatralna
  4. Agencja biletów kolejowych
  5. Biuro podróży

Napisane przez firmę

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Napisane przez firmę

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Dane kontaktowe

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Doskonała

Wynik TrustScore: 5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(6741)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 140

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Theatre break

What a lovely weekend break with my daughter great to see Oliver the musical and a walk round London on Saturday Lovely night sleep in the Holiday Inn regent street can’t fault the rooms great night sleep well manner staff Will come here again xx

27 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

All on one packages without the hassle

Staff are easily contactable via the customer service number.
I was able to amend my booking due to an error I made with the date.
This was easily rectified. I also made changes to my journey time, which again was changed with ease.

Thank you again. We will definitely book with yourselves as we have done many times.
The ease and friendliness is why we keep using your services.

18 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Was gifted a ticket for a night at Abba Voyage

Was gifted a ticket for a night at the curio by Hilton and to see ABBA Voyage.
Effortless upon arrival at the hotel and the arena was a pleasant 20 min walk. There was a train station right across the road but we preferred to walk. Loads of restaurants around.
Highly recommend Hotel Direct. Uncomplicated and easy to use.

14 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I was looking for a London theatre…weekend break.

I was looking for a London theatre weekend break as a Christmas present and came across Hotel Direct. I wanted to see The Lion King and stay in a hotel close by. I was pleasantly surprised how affordable it was. It was easy to book and will definately use again. Highly reccomend.

30 stycznia 2026
Opinia niezależna
Oceniono na 4 z 5

Not quite the deal you think.

We booked a combo package, tickets for Cirque du Soleil at RAH and hotel. The show was great as were the seats. The hotel, was acceptable although the room was tiny and not the cleanest. The package for 2 at almost £500 appeared as good value for money, but actually ended up costing me more than if I'd booked both separately, direct with the vendors.

30 stycznia 2026
Opinia niezależna
Logo Hotel Direct

Odpowiedź od Hotel Direct

Good Afternoon,

Thank you for your review.

We are sorry to hear you were not happy with the price you paid for your booking.

We do strive to offer the best prices by booking a package, if you would like to discuss this with us please email us at reservations@hoteldirect.co.uk

We are happy to hear you enjoyed the show.

Kind Regards
Becca Saunders
Reservations Manager

Oceniono na 5 z 5

Stress free experience

Provided an excellent all round service. All aspects of the trip were attended to. Any concerns were quickly addressed by a phone call by very helpful staff.

28 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Take note.

Take note.
08.54 cancelled out of Truro to Paddington so we were delayed 1hr 6 mins. GWR delay repay does not cover this claim as discounted tickets are sold.

7 stycznia 2026
Opinia niezależna
Logo Hotel Direct

Odpowiedź od Hotel Direct

Dear Mr Randall,

I am sorry to hear that your train was cancelled and as such you were delayed.

As you have stated the tickets you purchased are discounted, for this reason they do not qualify for the delay repay scheme. We do show this on our booking page and on our confirmations.

As per your previous bookings with us, you'll be aware that we do help with delay repay with other ticket types. It is disappointing that you have based your review of us on the delayed journey and rail companies terms and conditions, both of which are out of our control.

We trust you did enjoy you hotel stay.

Kind Regards,

Becca Saunders
Reservations Manager

Oceniono na 5 z 5

Great service

We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I telephoned Hotel Direct to book train seats and travel times and the call was handled in a polite, friendly and professional manner. Everything went smoothly and according to plan. Thank you.

11 stycznia 2026
Opinia niezależna

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