HomeSwapper Recenzje 

450
Wynik TrustScore: 2 na 5

2,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely terrible clunky dated website. Awful to use, near impossible to upload a picture without a total palaver and the messaging system is dated and slow to update. Please sort this website out a... Zobacz więcej

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Oceniono na 2 z 5

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Zobacz więcej

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Oceniono na 2 z 5

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Zobacz więcej

Oceniono na 3 z 5

Works alright, managed to do an exchange so I don't know why so many people are moaning, customer service is non existent emailed them several times but no response 😕 Oh they don't respond to emai... Zobacz więcej

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Informacje dotyczące firmy

  1. Usługi biznesowe

Napisane przez firmę

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

450 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(450)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 54

Napisz recenzję
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Oceniono na 1 z 5

This web site seems to me like its full…

This web site seems to me like its full of time wasters big time. We have had people come to our home had a good old nosey around only to say I will let you know. One person was sleeping on the floor in there living room because didn't have enough bed rooms, but they refused our house because the back garden was too small. The latest one was I need a bigger house for my girls came round showed him around same thing garden too small. These people need to get there priorities right.They are looking at houses as if there buying them for christ sake.

23 maja 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi David, we appreciate it can sometimes be very frustrating dealing with other tenants. However, we are simply the matchmaking website to bring swappers together and how they behave in person is unfortunately beyond our control.

For this reason, we would sincerely appreciate if you would consider removing this review or change it to be about the HomeSwapper website rather than any external factors? Thank you in advance.

Oceniono na 3 z 5

Good service!

I had quite a few viewings from this website. But I got a mutual exchange swap, from another site. The only downside is that there isn't enough council properties within my local area. But overall a good service to use, if you are considering a home swap.

22 maja 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Lilly, thank you for your review. It’s a shame you didn’t find the right move for you using HomeSwapper, but best of luck in your new home anyway!

Oceniono na 2 z 5

Not worth the subscription

Can’t say the app is bad it does the job but I have paid for 2 years in a row the first year was great I had so many options but this second year after I’ve messaged 400 people I only have 1 mutual match and it’s been the same like that for 4 months+ I just feel it was such a waste of money.

19 maja 2023
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi, thank you for your review. Sometimes it can take a while to find a new home using HomeSwapper. We always recommend updating your advert regularly (e.g. adding fresh photos occasionally) as this can attract the attention of new potential swappers and increase your matches. Reviewing the places you want to move to can also give you more matches and more choice. For example, extending the number of miles a little, or adding nearby areas too.

Oceniono na 1 z 5

DANGER!! STALKERS ON SITE!

DANGER!!! I have now had a personal email from HomeSwap .Apparently someone has made a GDPR information request to them in my name .How very dangerous that there are people on HomeSwap with Stalker mentality .
Furthermore , a person in my vicinity, also on HomeSwap, found it necessary to come bashing on my door at frequent intervals .We ignored her . So when exiting the property she intercepted myself to inform me that she knows that I am using HomeSwap and that she has found a match for me and when I said that I wont be interested thankyou , she then tried to insist that I was to get into a vehicle with these people , whom she claims are her friends, in order to be taken to somewhere in rural Kent (allegedly) to see the property which I did not apply for .
BE WARNED ! THERE IS CLEAR AND PRESENT DANGER POSSIBLE ON HOMESWAP .EXTREME CARE IS ADVISED WHEN USING .

1 maja 2023
Opinia niezależna
Oceniono na 4 z 5

We got our move, It does work.

We got our move. A 5 way swap completed our moving journey. I gave 4 stars as they do not consider those with poor health. They are a great way to get a move out of your current district. Their site is easy to use.

18 marca 2023
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi Pammi, thank you for your review and best of luck in your new home! We’d also really welcome any suggestions on how we can improve the HomeSwapper service for those with poor health.

Oceniono na 1 z 5

Password Nightmare

Password expired? Tried to change new password says tried 5 times account blocked utter rubbish.
I reset new password, it emailed me to say this was done but do you think I can gain access no chance! Needs some major improvements!

20 kwietnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Ryan, if you are having problems with your password and logging in please contact our Customer Support who will be happy to help.

You may also want to check if you have a password saved by your browser for the website. Sometimes this is not updated when you change your password on the website and so may need updating too.

Oceniono na 5 z 5

Best website for swapping homes

I have a feeling that majority of people who wrote negative comments are yet to figure out how the Homeswapper website works. I swapped once through the Homeswapper website and in my opinion it is the best and most convenient tool in finding a swap. People will always be people and of course there will be always time wasters, I myself have seen lots of them during these years. But that is not a fault of the website. They already introduced a system where if you don’t reply to a message you can’t communicate with other swappers. And also the people who didn’t show up for a while their ad gets grey. So I think they are trying their best and do a good job helping many to swap. I personally know quite a few people who swapped through this website. And after all swapping your home is a really big thing, so you have to be careful and consider many things so that after you wouldn’t need to swap again.

19 kwietnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Olga, thank you for your great feedback! As you have said, we do try to minimise the effect of “time wasters” but there are some things we just can’t control unfortunately.

Oceniono na 2 z 5

Notifications coming through daily when…

Notifications coming through daily when they’re not from swappers but only from Homeswapper. Then you click on the links they’ve sent about potential matches, which don’t work. Then you can’t message people because you have messages you haven’t replied to, which are only from homeswapper. Don’t you think this is a bit stupid?

8 kwietnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Melanie, if you’re having issues with the matches links please contact our Customer Support team who will investigate.

With regards replying to messages, it is not possible to reply to HomeSwapper (only other swappers) which is why any messages from us are not included in your reply percentage.

Oceniono na 4 z 5

Confused

Not understanding the process Can you please explain ?? I found a swap Iam in a 2 bed property my swap was in a 2 bed However after doin paperwork now told no go as it would be under occupied Does this mean I can only swap to a 1 bed property as I am a single person living in a 2 bed

17 marca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Kath, this would depend on the landlord’s own policy. Some will allow tenants to have an extra bedroom while others do not. It is always best to check with them before starting the application process.

Please may we also ask you to consider amending the 2 stars you have given or remove your review? This is a question about landlord’s mutual exchange rules and not a review of the HomeSwapper service. Thank you.

Oceniono na 1 z 5

Not up to much sadly !!!Firstly on trying to log in the screen…

Firstly on trying to log in the screen is jumping all over ! Secondly the constant emails to say someone has ‘liked’ your property… who cares … i want toknow when someones interested in an exchange not that they like my pics ! No wonder i was told not to bother with this site by others who've used before. Come on major improvements needed & I see from the other posts that their response is ‘pass the buck’ knowing that youl get nowhere with contacting customer service ! Then server doesnt respond 🤷‍♀️ proves my point

10 marca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Lotty, notifications are sent when someone likes your home because it gives you the opportunity to check theirs and see if you’re interested. Many swaps are a result of this every year.
However, if you prefer not to get these you can select “essential emails only” in your “My Account” section.

Oceniono na 5 z 5

It’s been straight forward although…

It’s been straight forward although taken a long time in general to find a house. But HomeSwapper has been great.

28 lutego 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi James, thanks for the positive review. We really appreciate it. Best of luck in your new home!

Oceniono na 1 z 5

Still as bad.......

This must be the most awkward, disjointed site on the web. The first issue I have is that you cannot sign in 2 days running. It doesn't recognise your email or password, even when you generate a new one using their own system!

The other issue is that the design is childish and not professional. All those primary , girly colours may look very nice if you are an 8 year old, but not if you are partially sighted and cannot read grey letters on pink backgrounds. Why they didn't use a professional web designer instead of Brenda in the back office!

Finally how do you contact this company? Contact details are hidden away and their telephone number has been removed because of too many complaints. They need to re-design the site in a more user friendly style that allows those with sight problems able to navigate. And please...stop this 80% match when searching. It is either a match or it is not. Perhaps the CEO who hides away would like to comment on the issues I have raised. In the mean time I shall use other more user friendly sites.

4 marca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Craig, thank you for your feedback. You can contact us using the “Contact Us” link on the website.

With regards the percentage match, this allows you to see where a home doesn’t quite match what you are looking for but gives you the flexibility to decide if you’re still interested or not. However, you can also filter searches by “100% matches only” if you prefer.

Oceniono na 1 z 5

Rename ... Jokes swapper

I don't know why homeswapper staff don't help at all.
You got stupid people who want to move from same place to same place!!!!! And don't actually want to move but just pretend they want to move just to annoy all the ones who actually do!!!!,
It's like they just want people to big up there property. Compliments joke.

3 marca 2023
Opinia niezależna
Oceniono na 1 z 5

I’ve been reading other tenants…

I’ve been reading other tenants comments and I agree.
There’s a lot of TIME WAISTERS on the site they contact you without reading your AD when you contact them they act like they never messaged you. I was going to put on my AD male perfered as many women on this site can waist your time.
There looking for houses like there buying them I’m a female myself but come on women you can be to much on what you’re looking for I get you need to check everything out a be sure but sometimes it’s to much let down the site often comes up with password not correct and lately you can not even tap on homeswap it keeps jumping. I perfered the old way since they updated its not the best

26 lutego 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Euna, we appreciate it can be frustrating at times and have added many processes to reduce the number of timewasters, e.g. closing accounts if they’ve not logged in for a while or stopping swappers sending messages if they’ve not replied to theirs first.
With regards the ”jumping” issue you are experiencing, please contact our Customer Support Team with the details and they will investigate.

Oceniono na 1 z 5

This site is absolutely useless

This site is absolutely useless. Keeps emailing saying I’ve got new matches when I don’t.

I’ve been registered with Home swapper for YEARS…never had anything close to luck- only time wasters. And why are people allowed to upload their home with NO PICTURES?????????????

How on earth can you expect people to enquire about a place they haven’t seen? Let alone move to a place they haven’t seen…RIDICULOUS!!!!!!!!!!

USELESS PATHETIC WEBSITE AND IM YET TO TALK TO ANYBODY THAT HAS ACTUALLY GOTTEN A SUCCESSFUL SWAP.

26 lutego 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Erykah, thousands of swappers find a new home using HomeSwapper every month. However, we appreciate it can be frustrating at times. We do encourage members to upload photos by regularly prompting them on the website and by email, but it is still a personal choice and some do prefer not to and are more likely to share photos using private messaging instead.
If you believe there is an issue with your matches emails, please contact our Customer Support Team who will be happy to investigate.

Oceniono na 4 z 5

Finally getting the flat I wanted

Was on homeswapper for over 2yrs without any success until I had the match I was hoping for when I was contacted by a homeswapper who at first wasn’t interested after viewing and then later changing there mind and after submitting the application to move all was sorted and moved in taking a total of 10wks but could be quicker or longer depending on circumstances with how quickly your able to move once approved after the 42 day decision.
Overall it turned out very satisfactory for me getting the ground floor flat I’ve always wanted and within walking distance of my relatives.
I deducted 1 star because I wasn’t getting important message reply notifications and having discovered this I could have moved at least a month or more earlier so after agreeing to move we used mobile text messages and calls.
But what I would say to anyone who has given up hoping of finding what they want just stick in there as there’s always someone who wants what you have I was in a 1st floor flat and never thought I’d get a swap with a ground floor but I did because of where my flat was located it was more to them than a ground so where happy 👍

5 grudnia 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Dean, thank you for your feedback (we will look into the possible issue with reply notifications) and your advice for other swappers. Best of luck in your new home!

Oceniono na 1 z 5

They lock you out of your account

They force you to change password and when you request a new one they take hours or days to email you one.

My email provider has nothing to do with it, you decided force us to change password if we don’t sign in on a regular basis you lock the account forcing us to get a new password if you stopped that garbage then we would not need to change password.

Take some responsibility and stop blaming others for you decisions.

16 lutego 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Jamie, password reset emails are sent out immediately from HomeSwapper. Unfortunately if there is a delay this would be with your email provider so we would recommend contacting them regarding this issue.

Oceniono na 5 z 5

a wise move

took about a year all said and done.
i had to pay off my rent arrears, then i had off all my bills, then i had to put myself in credit with the rent for 5 weeks, then i had do the same with the bills, then i had juggle those, then i had to have an electrical check, then a landlord check, then paper work, then a paper work check. i opened my home swapper account in late 2021 and swapped successfully in may 2023.
i was told that I was unusually fast. i was paying about £1600 per month with bills and now i am paying £750 per month including bills WITH a right to buy whenever i want.

2 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

it really helps to find the house you want

HomeSwapper helps me to find the house I want. Also, allows me to view many houses, and communicate with many people. Also, the website was very easy to use and provide all the required information to help make the right decision.

31 stycznia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Mohamed, thank you for your feedback. We really appreciate it.

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