HomeSwapper Recenzje 

449
Wynik TrustScore: 2 na 5

2,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Works alright, managed to do an exchange so I don't know why so many people are moaning, customer service is non existent emailed them several times but no response 😕 Oh they don't respond to emai... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Zobacz więcej

Oceniono na 1 z 5

Absolutely terrible clunky dated website. Awful to use, near impossible to upload a picture without a total palaver and the messaging system is dated and slow to update. Please sort this website out a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi biznesowe

Napisane przez firmę

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

449 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(449)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 54

Napisz recenzję
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Oceniono na 3 z 5

Got a match

Got a match, went the whole way, then the person I was swapping with changed their mind and pulled 5 days before the swap leaving me in the S...t both work wise, time wise and financially

1 września 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Amanda, we’re really sorry to hear that. Hope things go better next time.

Oceniono na 1 z 5

Rubbish

Crap been on for 2 half years still nothing no one ever replays back to you so given up all hope

27 sierpnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Aaron, we’re sorry to hear you’ve not found a new home yet with HomeSwapper. Sometimes it can take a while to find the perfect match.

There’s some great advice here on how to improve your chances of getting a successful swap - https://www.homeswapper.me/experienced-swappers/

Oceniono na 1 z 5

Time wasters

Waste of time and time wasters. I found oung women Homeswapper was rude. 1st one was reserve & quite.hung up on me when I was speaking. I had 2 block some of them because every time I asked their address, they was a long paused. They had no intention when there excuses, Oh I was busy.
Went from arrogant to worse. So I got my karma by telling them. Time wasters and told them how I felt. I blocked them. I went out my way to message them. The same houses and flats on there. No wonder 😔😴😔😴😔 half of people don't hav no luck. Or can't move. Never again I use this site.

11 sierpnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Dawn, we’re sorry to hear you’ve had some issues with other swappers. The vast majority of members are courteous and serious about finding a new home, but unfortunately we cannot control what people do outside of HomeSwapper.

However, if you have any specific issues with the actual website, please let us know. Thank you.

Oceniono na 5 z 5

Amazing site to find a home

Such a great site to find a new house or flat.
I managed to find a place where I call home and I'm so happy.
Give it a go if your looking to move

3 lipca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Louie, that’s great news. Thank you for the positive feedback and best of luck in your new home!

Oceniono na 1 z 5

Absolute waste of time registering

Absolute waste of time registering on this site I swear, the 1 star reviews ARE NOT WRONG BELIEVE THEM, constant messages from people who don't even bother reading your advert and offer you places 3 stories up when you clearly stated ground floor only, website only sends me email notifications that I have a message in homeswapper like 9 to 10 hours after the message was sent (usually get woken by the email notification at around 3AM) which is nice. People constantly tell you they want to view and then cancel multiple times with seriously lame excuses. Try and put a new area in to search for and hey hey you get zero results as it tells you it accepted your new location but then did not work, awesome. Using this site I was expecting Jeremy Beagle to appear at my door with the you've been framed team.

Love Homeswappers generic reply, have you guys got this saved so you just copy and paste to everyone on here, so go on then put your proof were your claims are, show the thousands of people who swap on this site every years successfully. NO YOU CANT CAN YOU BECAUSE IT DOES NOT HAPPEN

14 sierpnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Ian, we obviously can't control how other members behave and appreciate it can be frustrating at times, but thousands of households do find a new home every year using HomeSwapper.

Email notifications are sent overnight (like many other websites) but only if you have not previously read the message on the website. This encourages swappers to log in frequently to check their messages, but if they don't have time they will then get the email prompting them to log in the next day.

If you're having technical problems with the location search, please contact our Customer Support team who will be more than happy to help.

Oceniono na 1 z 5

Absolutely crap!

Absolutely crap!! Was on there for years and have now officially given up! The site is useless to use and so many time wasters it’s unreal!! Rude people trying to use you for their crap multiswap 🤣. Not even reading my ad! It’s an absolute joke! I feel so sorry for people who are in need of bigger properties that aren’t getting anywhere! Then there’s the people that ignore your msgs! Ban these ignorant people this will get rid of these people that are on there just to window shop……oh and no I don’t want to swap from a coastal town to inner city London thanks! Like whaaaat!? Plus where are the manners?…. ‘Want a1 bed place’ in none of your specified areas?’🤣….Over and out HomeSwapper! Waiting on someone (not the government) to create a useful and courteous website that works!

13 sierpnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Maria, we obviously can't control how other members behave, but we're still disappointed to hear that you've not found a swap using HomeSwapper.

We appreciate it can be frustrating at times, but thousands of households do find a new home every year which is why we're trusted by more tenants and housing associations than any other swapping website.

Oceniono na 5 z 5

Great communication and serious…

Great communication and serious swappers. People I visited to see their property were so lovely.

4 sierpnia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Natalie, thank you for your review. We’re glad HomeSwapper has been a positive experience for you.

Oceniono na 5 z 5

The perfect house move

Being able to view homes in ideal locations and see pictures of various rooms was very beneficial. Thanks to Homeswapper we have been through a very straightforward exchange and moved to a lovely home in the ideal location.

3 maja 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Thank you for your review. We are pleased to hear that you have found a lovely new home by using HomeSwapper and wish you many happy years there.

Oceniono na 4 z 5

The site is good

The site is good, it's just the people. Everyone on this site is in the same boat you live in a council property it is not yours it is rented! The problem is when you have one tenant occupying a large three bedroom house on there own and have lived there for twenty odd years and will not give it up,this is what is clogging up the whole system. They need to remember they do not own the property.So they need not to be selfish and pass it along to tenants with families who actually need them. And also the tenants who think there property is a palace and think they can demand a house with a pool and stables and ten acres of land need a reality check you live in a council property!

15 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Many people on the Homeswap are not…

Many people on the Homeswap are not being REALISTIC.
Granted who wants to live in a S**thole? NO ONE.
At the same time , however, you have to be REAL.
Seeing ads like:" Oh would like a three bedroom house, with a huge garden, and near some posh area, blah blah,..."
Are more likely to get their hopes dashed,
Especially if your place doesn't meet the others standards.
Can understand those who wanna downsize, or move for medical, or work reasons, or overcrowding, but that is something your local council should be able to assist you with anyway

Not saying a swap can never happen, but being a bit more REALISTIC would help
Good luck!

10 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

If a website is not selling a product then YOU are the product!

People should understand and learn that if there's no product being sold on a website, then THEY are the product. I read here on TrustPilot about complaints of no customer service and more (and I've experienced them too), but what do people want for ZERO cost? Homeswapper don't care if you swap or not.

People should understand that this site is nothing but a 'lost leader' for the owners of Homeswapper. They are, in fact American owned corporations who produce computer software & more. In the UK, the owners of Homeswapper sell computer software for Housing Associations and Local Councils. The purpose of Homeswapper is not for us, the residents, but for the American owners to have a 'Flag' which is a well known name within Councils & Housing Associations so that their sales people can go and sell their software to them. The conversation may go something like this ..."Hi, I'm selling computer software from MRI, you'll know our social housing website called Homeswapper" ...All that is fair enough, people shouldn't expect service from a free website.

What the site does NOT do, especially today in the largest housing crisis this country has seen for decades, is monitor residents ads to follow social housing occupancy legislation.

I've had multiple 'conversations' with other tenants on Homeswapper who are one person occupants wanting a 2 or 3 bedroom place in central London.

Homeswapper is even named as the 'go to' site on government and council websites but all that is about to change.

I did attempt several times to engage with Homeswapper but it went nowhere. I've been a consultant to a friend of mine who sits in the House of Lords on the new Social Housing Bill since the tragic Grenfell Tower fire. Plans are afoot for government to open a social housing swapping site where residents will upload all information on initial application, hence vetting swaps from day one which Homeswapper can't do as it's a private site.

I've spoken to many social housing residents and staff of social housing schemes and not one has known of anyone who has actually found a swap, including the area manager for the largest Sheltered Housing scheme in London where I live.

Once again, if you pay nothing on a website for a product then YOU are the product. It makes no difference to Homeswapper as this site is a lost leader for them.

*Please go to the very bottom of the Homeswapper home page on the left and click on 'MRI' and the link will take you to Homeswappers UK owners software site, further explorations from Wiki.......MRI Software, LLC is a provider of real estate and investment management software to real estate owners, investors, and operators. The company was founded in 1971 under the name Management Reports Incorporated and was later known as Management Reports International and, once acquired by Intuit in 2002, Intuit Real Estate Solutions (IRES). In 2009, the private equity firm based in San Francisco, Vista Equity Partners, acquired IRES and renamed the company MRI Software.[1] In 2015, MRI Software was acquired by private equity firm GI Partners.[2] In 2017, MRI received additional strategic investment from TA Associates.[3] In 2020, Harvest Partners, LP, made a strategic investment in MRI, joining existing investors TA Associates and GI Partners.[4]

MRI Software is headquartered in Solon, Ohio,[5] with a total of ten offices in North America. The company has six offices in the EMEA region and four in APAC, including Hong Kong and Singapore.[

3 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Its works..

To be fair, i swapped in the past, circa 2010with someone and now looking to swap agajn. Yes the website is a bit basic but you only have to use it once to get into contact with somekne you can mutually agree with. Ppl must be thick as fook if they thjnk they are going to be able to 'trade up' from a crap flat somewhere. There is a housing crisis ppl after many years of right wing governments so wind yr neck back it. Homeswapper can only facilifate exchanges if possible exchanges exist. Get with it.. 🙄🙄

4 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Couldn't be bothered to help

I used their contact me facility as my documents needed for a mutual exchange wouldn't upload. They replied we don't have anything to do with exchanges, contact your housing association. Its their system I'm having technical issues with, lazy couldn't be bothered attitude. Because of this I have had to email sensitive documents and its taken umpteen emails trying to resolve the issue - update with regards to your answer, I couldn't have made it clearer what I wanted and your operative couldn't have made it clearer in the 3 emails we exchanged that I was to contact the housing association who asked nevto contact yourselves. This was not a misunderstanding as the question was very clear. It's too late I've sent the docs by email now but being as they were copies of info that you shouldn't send by email I'm hoping it doesn't get hacked. Using your safe platform would have been much better.

27 czerwca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Tracey, we’re sorry to hear you’ve had some problems uploading documents for your mutual exchange. Our Customer Support team are definitely here to help with any technical issues you may be having but unfortunately there seems to have been a misunderstanding in your case.
If you are still experiencing this issue please do raise it with them again including as much detail as you can, e.g. the type of document, the document size, what device and operating system you are using. Thank you.

Oceniono na 1 z 5

I have tried shaping on this site for…

I have tried shaping on this site for over 20 years with 0 swaps

This website a totally waste of time

15 czerwca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Mark, HomeSwapper hasn’t actually been around 20 years but we do appreciate that sometimes the home swap process can be frustrating and requires patience. However, we are very proud that thousands of households find a new home using HomeSwapper every month and some have even used the website to move more than once.

Oceniono na 5 z 5

worked for me

Worked for me.

14 czerwca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Stu, that’s great news. Thank you for your feedback and good luck in your new home!

Oceniono na 1 z 5

This site is terrible

This site is terrible - no assistance should you have any issues - so far I have waited days to log in to the housing hub as for some reason it now doesn't recognise me, I can't renew my password and it sends me to an error page .... there is no telephone number only generic email addresses that tell you "The team are currently experiencing an extremely high volume of cases coming in, and as a result there may be a delay in replying to your case" .... I am in the middle of a swap I have messages on the system that I can't access - utter nightmare and no customer support at all :(
Also noticed all the replies on here say go through Customer Support - there isn't any customer support - some of us don't have weeks and weeks of time to waste?!

1 czerwca 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi, we’re sorry to hear you’re experiencing delays in getting support. Our team do try to respond and resolve all queries as quickly as possible.
You have said you are having difficulties logging into the ”Housing Hub”. This is actually the website for landlords, not tenants. Please try logging in or resetting your password on the HomeSwapper website (www.homeswapper.co.uk) and hopefully this will resolve the issue.

Oceniono na 1 z 5

awful website there's never any…

awful website there's never any propertys on there, not once have i had a match or even found anything close to what im looking for, totally useless.

23 maja 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Antony, we’re sorry to hear you’ve not yet found any homes you like on HomeSwapper.
Successful swappers often say flexibility is the key to finding the perfect home. You can find recommendations that may help here - https://www.homeswapper.me/experienced-swappers/

Oceniono na 1 z 5

This web site seems to me like its full…

This web site seems to me like its full of time wasters big time. We have had people come to our home had a good old nosey around only to say I will let you know. One person was sleeping on the floor in there living room because didn't have enough bed rooms, but they refused our house because the back garden was too small. The latest one was I need a bigger house for my girls came round showed him around same thing garden too small. These people need to get there priorities right.They are looking at houses as if there buying them for christ sake.

23 maja 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi David, we appreciate it can sometimes be very frustrating dealing with other tenants. However, we are simply the matchmaking website to bring swappers together and how they behave in person is unfortunately beyond our control.

For this reason, we would sincerely appreciate if you would consider removing this review or change it to be about the HomeSwapper website rather than any external factors? Thank you in advance.

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