HomeSwapper Recenzje 

451
Wynik TrustScore: 2 na 5

1,9

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Oceniono na 2 z 5

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Zobacz więcej

Oceniono na 2 z 5

Every homeswapper I've encountered, wants to view and move fast. They always have some excuse for needing to, it's either a job, kids schooling or some other, can't wait family problem. Another... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Works alright, managed to do an exchange so I don't know why so many people are moaning, customer service is non existent emailed them several times but no response 😕 Oh they don't respond to emai... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi biznesowe

Napisane przez firmę

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

451 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(451)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 55

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

it really helps to find the house you want

HomeSwapper helps me to find the house I want. Also, allows me to view many houses, and communicate with many people. Also, the website was very easy to use and provide all the required information to help make the right decision.

31 stycznia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Mohamed, thank you for your feedback. We really appreciate it.

Oceniono na 3 z 5

Had great result

The site worked well. It's just difficult dealing with time wasters etc. But the site works and with patience you'll get a move. You never know why people are moving so you can upgrade. I came off an estate into a ground floor flat in Victorian house conversion on a really nice street. Took me two years but a lot of that time- a year? - was spent vetting the new place and area to make sure I'd got it right.

25 października 2022
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi Andy, thank you for your feedback and advice for other swappers. Best of luck in your new home.

Oceniono na 5 z 5

Easier to swap

Always better to swap where possible as you get to see the property first and don't need to bid on it.

5 listopada 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi, thank you for your feedback. We really appreciate it!

Oceniono na 1 z 5

Homeswapper is a con

Homeswapper is a con , its the same people looking to swap as it was 3 years ago , bit odd that no one seems to ever find a match . Do not use this website .

19 stycznia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Jac, we’re happy to say that thousands of tenants find a swap using HomeSwapper every year. While some are lucky enough to find their perfect home really quickly, for others it can take longer.

Oceniono na 3 z 5

Neither good or Bad site - No swap for me in 5 years

I do like this site to a certain degree It is easy to open an account and very easy to navigate BUT be prepared for a very long trawls through huge numbers of homes and a very long wait to swap I have used this site twice over 7 years and have still not been able to swap - Mostly due to time wasters who take you to the point of visiting and contacting landlords to get assessed for a swap and then suddenly changing their minds without even bothering to let you know . For me it's mainly because although I am downsizing there just haven't been many suitable flats in the areas I am looking in plus 1 bed Ground Floor flats seem in huge demand and I am on an upper floor so just missing out. My issues are with other users wasting your time than the site itself I would prefer a permanent password rather than having to change it every 3 months and it does tend to sometimes match you with homes say 100% or very close but doesn't take into consideration the match in respect to other users needs such as they want a different area to you /No stairs / Lifts/types of gardens etc so matches are not always accurate BUT this can throw up other areas you might not have considered before Be very prepared though for time wasters with no manners with other users - It is a helpful tool for those of us on council lists but overall unless you get very lucky the wait to move will probably not be much quicker (depending on where and what kind of place you need to move to) Suggestion for users - use this in conjunction with Google Maps so it's quicker to check an area for all your other requirements such as bus routes, shops and schools you need - makes it quicker to sort through

16 stycznia 2023
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi Kay, thank you for your comments and advice to other swappers.

Oceniono na 4 z 5

Overcrowding issue

Overcrowding issue. Needed a 2 bed property. Waited 10 years for local council to rehouse. Homeswapper offers a nationwide opportunity. Again it was impossible to swap locally so I went nationwide and found a swap, with a garden!

5 grudnia 2022
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi, thank you for your positive feedback. Best of luck in your new home and hope you enjoy your garden!

Oceniono na 3 z 5

Password pain!

I like the site but am getting frustrated because I keep getting locked out. I changed my password, AGAIN, the other day🫠 and all was well but now today it won’t accept the password. What is it protecting… the Crown Jewels!!! They need to stop this obsessive password rubbish. Really had enough.

10 stycznia 2023
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi Judith, we obviously take the security of HomeSwapper members’ accounts extremely seriously and so do require swappers to change their password every 3 months and use a “strong” password.
If you believe there may be an issue with your login, please contact our Customer Support team who will be happy to investigate. Please also let them know if you have any feedback or suggestions on how we can make this process more user friendly. Thank you.

Oceniono na 5 z 5

Worked for me!

Took a little while but we managed to find a direct swap for my Mum who is now living near us after being a 3 hour drive away after losing our Dad a year ago. She is so happy and will get the support and company she needs. Thank you!

7 stycznia 2023
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi Lee, that’s fantastic news. We hope your Mum is very happy in her new home.

Oceniono na 1 z 5

I paid for home swapper yesterday in…

I paid for home swapper yesterday in full. Now I can’t see when the users last logged on it’s disseapered. I would like a full refund I think that is so cheeky!! I paid for a service and I’ve not got it!

8 stycznia 2023
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Sarah, please contact our Customer Support team with the details and they will investigate why your payment has not been processed correctly. The quickest way to do this is using the “Contact Us” page on the website.

Oceniono na 1 z 5

I really don't recommend this site for…

I really don't recommend this site for the simple fact that they will claim you have matches and to please log in and see, but when you click on these matches the other person has not listed your area as a place they are looking to move to, and to prove my point ive messaged all the matches that Homeswapper recommends and each person said no sorry im not looking for a swap in that area. I don't know why Homeswapper claims to have found you a 100% match when they actually haven't. You only have to look at the persons profile and check where they want to live and it does not even say they are looking for your area so i don't understand why Homeswapper claims to be matching you to people who are looking for your area.
Such a pointless ineffecient site.

20 grudnia 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi, matches will only be 100% if you and the other swapper have both stated that you wish to move to each other’s area.

Please note that although the other person may not have specified your town or local area specifically, they will still be matched to your home if it falls within another area and distance in miles which they have selected. This can confuse some people.

Therefore, we do recommend that swappers check their preferred areas (a map and radius view is available) to ensure they accurately reflect where they really want to live.

However, if you have any specific examples you would like us to investigate please contact our Customer Support team.

Oceniono na 1 z 5

Absolute Time wasters

Time wasters. They have what they're looking for which matches 90% - 100% what you have and yet, they don't want it....what are you looking for then?? A desert island???

Been on here for 3 years - absolute joke & waste of time.

22 grudnia 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Katty, we’re sorry to hear that you’ve been finding the home swapping experience frustrating.

Although matches are 90-100% on paper, finding the right home for you is obviously a much more personal decision and not as simple as that.

All HomeSwapper can do is make the introductions and hope you like each other’s homes in reality too. However, while some swappers are fortunate and find a move very quickly, for others it can take longer to find that perfect home.

Oceniono na 5 z 5

Best site to use for a homeswap!

Always used this site to swap when we've need a different home that suits our needs and believe its the best way to do so. You do get some time wasters but thats no reflection on the site and would highly recommend it if wanting to move.

21 grudnia 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Thank you for your great feedback. We really appreciate it!

Oceniono na 1 z 5

Been on this site for past 25years

Been on this site for past 25years! Finding someone to swap with you is like looking for a needle inna hay stack? So many refusal coz they want to move else where. This is the most rubbish idea to creat such a site

17 grudnia 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi, we’re sorry to hear that you have not had any luck finding a new home so far (please note though that the HomeSwapper website has not been running for 25 years).

Thousands of households do find their perfect move every year, but while some swappers are fortunate and find a move very quickly, for others it can take longer to find that forever home.

Oceniono na 5 z 5

Quick to register

Quick to register, straight forward to use. I wasn't registered long before I found a swap and the transfer happened quite quickly. I would definitely recommend.

25 listopada 2022
Opinia niezależna
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Odpowiedź od HomeSwapper

Hi Andrea, thank you for your feedback and best wishes in your new home!

Oceniono na 1 z 5

I’m a paying subscriber to homeswapper…

I’m a paying subscriber to homeswapper as my HA uses their own exchange page I’m with LiveWest, I cannot even access my account although paid in full, It keeps saying wrong password so I keep resetting and still says wrong password.
If you read through these reviews you will see this as a common problem but they just say please contact us and we will help, why not just sort the glitches so people can access their accounts.
I will be requested my fee back in full.

25 listopada 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Sharron, we’re sorry to hear you’re having issues accessing your HomeSwapper account. Thousands of swappers log into the website and mobile app every day but we do appreciate that some people have had problems logging in since we’ve introduced extra security measures. Unfortunately the only way we can help is for you to contact our Customer Support team with as much detail as possible (please don’t include any passwords) so that we can investigate further. Thank you.

Oceniono na 1 z 5

Constantly tells you your password is…

Constantly tells you your password is incorrect, when you reset your password it then tells you your password is incorrect again. Have to start your account and photos all over again, it’s just not worth the stress. No matter what, they do not seem to fix these issues. Please, sort this out so people can actually keep the same account and not end up with 5 accounts. The most stressful situation to be in when you’re desperately trying to move out of where you live.

21 listopada 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Rose, we’re sorry to hear you’ve had some issues with changing your password. Please contact our Customer Support team with the details and they’ll be more than happy to investigate if there is an issue with your account and get it resolved.

Oceniono na 1 z 5

Home swapper site constantly constantly…

Home swapper site constantly constantly glitches. If you get an email notification, and you click it, you have to reset your password and it never ever recognises it. If you’re lucky enough to get in, the messages are gone or are very old. The site is old and not usable.

19 listopada 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Bella, we’re sorry to hear you’ve had some issues with HomeSwapper. We frequently update the website based on swapper feedback. If you’re having problems, please contact our Customer Support team with the specific details and they’ll be more than happy to investigate and hopefully sort things out for you.

Oceniono na 1 z 5

Email system stinks

Awful website, a complete joke of a place.

Whilst I understand they encourage users to respond to messages, they won’t allow you to send any new ones unless you have responded to EVERY message you have EVER received. I’ve got 10 that I received a year ago (when I was unable to log on). So I’m prevented from sending GENUINE messages to any property I am interested in unless I send POINTLESS responses to these 10 people from a year ago!!. What a waste of my time and a waste of their time. Then…if those poor people that I’ve now dragged into this s*** show don’t respond to my ‘1 year later response’ they will not be able to send any genuine messages to users with homes that they are genuinely interested in. HomeSwapper could automatically delete massages over 6 months old and prevent this. But of course they don’t. (Copied in to my HA for info).

16 listopada 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Claire, this rule was introduced following overwhelming feedback from other swappers to prevent timewasters who didn’t respond to their messages.

However, it only applies to messages received in the last 3 months. As you point out, it wouldn’t be fair if you had to respond to much older messages.

If you have done this and are still restricted from sending messages, please contact our Customer Support team who will be more than happy to investigate if there is an issue with your account and get it fixed.

Oceniono na 3 z 5

A Long Ting,

A Long Ting,,
lots of people just being nosy, but if you are determined it will happen.

Make sure you check everything on your visits even if you have to visit multiple times.
I’ve had false walls hiding unfinished plastering, blocked drains, windows which won’t open and fire place fake coals taken, my homeswapper ad stated I don’t care what stated your home is in as long as it fits my requirements,,, I am happy to fix it up,,, but they still hid faults lol.
Nottingham City 2 Nottinghamshire
Original Londoner

Updated since Homeswappers REPLY——A pointless reply on my personal experience. Seems like a time Waster,
Totally homeswapper style lmao

In fact homeswapper is the platform the council and housing association force you to use to find your own home because they don’t want to listen or help you.
Your better off using HomeHunt.co.uk 100% better, just more Northern.
I still get offered viewings Monthly!!

Updated 01/02/2023
Just noticed they changed their original reply lol

17 października 2022
Opinia niezależna
Logo HomeSwapper

Odpowiedź od HomeSwapper

Hi Sharma, thank you for your feedback. We are obviously not responsible for the behaviour of other swappers and the condition of their homes. However, that is useful advice about being really careful when visiting other homes and thoroughly checking them for any issues.

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