Homebase - Newcastle Under Lyme Recenzje 

176
Wynik TrustScore: 4.5 na 5

4,6

33 Brook Lane, ST5 3HU Newcastle-Under-Lyme, Staffordshire, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Homebase products unfortunately are manufactured poorly . Out of all the various products I purchased over the last 12 to 18 months like kitchen taps , soft close toilet seat internal door handles all... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered online, straight forward. Item available to collect the next day. Shop location is great with pleanty of parking available. Easy access to a brightly lit, clean and spacious shop. Couldn't hel... Zobacz więcej

Oceniono na 1 z 5

Three of the boxes of very heavy laminate flooring we went to pick up from the click and collect counter, were damaged - we took them back inside and asked to exchange them - very ‘grumpy’ ‘assistant’... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

New shower suite bought and fitted in March. A fitting broke within months. I spoke to Mark Lenton at Homebase, Newcastle under Lyme and replace arranged and delivered the next day. Now happily inst... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z artykułami domowymi
  2. Wyposażenie łazienek
  3. Sklep dla majsterkowiczów
  4. Sklep meblowy
  5. Sklep ogrodniczy
  6. Sklep z meblami kuchennymi

O Homebase - Newcastle Under Lyme

Napisane przez firmę

Homebase

Napisane przez firmę

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Dane kontaktowe

  • 33 Brook Lane, ST5 3HU, Newcastle-Under-Lyme, Staffordshire, Zjednoczone Królestwo

  • 0345 640 7047

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 51% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 787

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I don't normally bother with writing…

I don't normally bother with writing reviews, unless the service has been terrible. However, on this occasion I feel absolutely compelled to let others know how well I've been looked after by Homebase Newcastle Under Lyme, particularly the Kitchen Team, and particularly Mark Lenton.
If anyone is about to start a kitchen/bathroom project and you're shopping around for quotes, please give plenty of consideration to Mark and the team. I can't praise them highly enough. I bought the kitchen from them in May last year and even now I'm getting first class after sales service. This tells you all you need to know because anyone can be nice when the sales on the line, but to still be readily available and willing to help almost 11 months on is incredible.
I really can't speak highly enough of Mark.
Go get a quote, I promise you won't be disappointed.

16 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant customer service

Went today to refill a gas bottle and ended up buying a new bbq at the same time.
Served by Nahum who couldn't be more helpful and his advise was invaluable.
Steve and Iain couldn't do enough to help with collecting the bbq from the shop floor and loading it into the car.

18 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Went in for paint and a small light…

Went in for paint and a small light bulb. A lovely lady called Trish helped and advised me about different colours and brands.With her help I opted for a colour to be mixed on the machine which she did. I went in looking for a non-drip coloured paint but she advised to that this paint would be fine. How right she was. Had no problems applying the paint. Trish also advised me on the replacement light bulb. A great service. Thank you

8 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

I visited my local store in Newcastle…

I visited my local store in Newcastle under Lyme and was served by a lovely lady called Judith she was very smiley and chatty which was lovely and rare these days. I hope to see Judith again when I next visit 😊

6 kwietnia 2024
Opinia niezależna
Oceniono na 3 z 5

Don't be afraid of asking for a refund

Well. After looking online and deciding on these I ordered 2. So off I trot to pick them up. On arrival one was sort of package (wet and dirty) but the other was a bag of rust !
I did ask for it to be changed but they didn't have any left (said 6 online). In the end asked for a refund and bought something else. No problem with refund, although it says one item when there were 2. So we shall see.. The lady was a bit embarrassed when she handed them to me.

4 kwietnia 2024
Opinia niezależna
Logo Homebase - Newcastle Under Lyme

Odpowiedź od Homebase - Newcastle Under Lyme

Hi Sarah​, 

We’re sorry for any disappointment and have shared your feedback with the store management. So that I can double check the refund has been processed for both items please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) with FAO Gemma Ref: 1919126 in the subject line and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Oceniono na 5 z 5

Click and collect

Used the click and collect service extremely easy to use,was able to check stock levels before purchasing from mu local shop which was great.
All in all would definitely use this service again

3 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Very good service from Mark NUL store

We were served by Mark Lenton from your NUL store, he is incredible. He listened to all our wants and requirements and created something pretty incredible for our space.
He made the process easy and quick!
We did not feel pressured with time or sales and we feel like he gave us honest advice. We are yet to receive the kitchen and bathroom, but so far he has made our renovation journey a little easier.
Thank you Mark!

29 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent store

Excellent store. Lovely staff, very helpful.
Great selection of plants and outdoor furniture.
Will definitely be visiting again!

23 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Having gone to another retailer who did…

Having gone to another retailer who did not have what I required in stock I did not want to waste my time and have another disappointing trip. It was great to be able to click and collect, know that you had the item in stock and that it was ready to collect. The collection point was well signposted and the member of staff was efficient.

23 marca 2024
Opinia niezależna
Oceniono na 5 z 5

We would highly recommend Homebase the…

We would highly recommend Homebase the product quality is consistently high exceeding expectations every time we shop there. The Newcastle u Lyme store is always immaculately presented and the staff are extremely knowledgeable and have a friendly deminer.Prices and offers are very competitive so no need to travel to multi size DIY stores

23 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Very helpful staff!

I went in looking for garden furniture but had no idea what I wanted.
They had items on display, and the staff were very helpful in explaining all the different options.
Even helped me to my car with everything once I had paid.

8 września 2023
Opinia niezależna
Oceniono na 5 z 5

Fabulous service

We have visited Homebase, Newcastle under Lyme a few times. We made an appointment to get our kitchen designed with Mark. He came out and measured up, we then met him in store for the design.
He'd taken all our ideas and planned the whole lot ready for our visit. We loved the design before we started tweaking it.
He was so patient, choosing a work top, we had him changing the design so we could see how it'd look.
He has been super helpful.
We have yet to be fitted, but I've total confidence that it's going to be fabulous.
Thankyou Mark for all you help & expertise.

22 marca 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej