Your clothes .make my wife feel very special when she wears them ...she looks and feels so special. Your clothes have a elegant look very noticeable with three own distinctive look .. Michelle a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Their customer service is truly the worst ever. If you want to use their returns portal and don’t have a local Yodel (forget it!) I have tried for days to return items which are simply too big b... Zobacz więcej
It’s always a joy to buy Holland Cooper. The quality is second to none, the price point is spot on and the service is exemplary. Added to which when ever I wear Holland Cooper without exception I alwa... Zobacz więcej
Reakcja na opinię
Great Quality top and extremely comfortable, it’s so great if it was available in other colours I’d snap up a few more, fast delivery to Sydney Australia. I’ve already been asked a few times about it... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Luxury British Fashion House
Dane kontaktowe
London Road, GL56 0JQ, Moreton-in-Marsh, Zjednoczone Królestwo
- www.hollandcooper.com
3,7
Średnia
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely shocking customer service
Absolutely shocking customer service. I ordered a jacket in the sale. I’ve been waiting two weeks for delivery. I’m now being told an off the peg stock item is a bespoke tailor made item and despite the jacket being significantly outside the estimated delivery timeframe of 3-5 days the order can not be cancelled. There isn’t a human to speak to. It’s all AI generated. If you want to purchase an HC item I strongly suggest you only do it in person as it becomes untenable trying to resolve anything from an internet purchase. I won’t be ordering from HC now again.
14 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
I am sorry to learn of the delay regarding your order- please allow us to make this right for you.
If you can kindly provide your order number, one of our Customer Care team can look into this for you and offer resolution for you.
We apologise again for your experience, and we appreciate your patience and understanding in this matter.
Kind regards,
The Holland Cooper Team
The quality style and elegance of the…
The quality style and elegance of the dress I ordered fulfilled all my expectations of this wonderfully English brand.
The fit was perfect so the size was spot on.
It is so admired by my girlfriends whenever I wear it. Where did you get where did you get it ?
9 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Sue,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
So pleased with my first purchase
So pleased with my first purchase. I went back and forth for a few months before deciding to treat myself. And I am so thankful I did. The parcel arrived with the most beautiful packaging, the quality of my coat is top notch. Highly recommend.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Pamela,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Odpowiedź od Holland Cooper
Dear Lorraine,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Falsified DPD logs, £750 lost, and a refusal to honour Consumer Rights
Buyers beware: if the courier abandons your high-value parcel, Holland Cooper will default to protecting their bottom line rather than honouring their legal obligations.
I recently placed a £750 order with Holland Cooper, which has resulted in a complete failure of both logistics and customer service.
Their courier, DPD, abandoned my parcel unattended on a floor grate in the heavily trafficked entryway of an university accommodation building that is regularly used by university societies, which means it’s open to public access. To cover up this negligence, the driver falsified the electronic delivery log, typing that the parcel was "received by DFA". However, DPD's own timestamped proof-of-delivery photograph explicitly contradicts this text, showing the box sitting entirely alone on the floor with absolutely no human being present.
Despite presenting this irrefutable photographic evidence of an unsecured drop-off and a fabricated signature, Holland Cooper’s customer service team refused to issue a refund. Instead of holding their courier accountable, they falsely claimed I had designated an "allocated safe place" for this £750 delivery in a public lobby- a claim I categorically deny and which they have zero digital proof of me selecting. (I have never previously or historically allocated any safe place to any of my deliveries)
Holland Cooper is actively relying on fabricated courier data to evade their strict legal liability under Section 29 of the Consumer Rights Act 2015, which dictates that the risk of loss remains with the retailer until physical possession is transferred to a human being.
Instead of stepping up to protect their customer, they have chosen to gaslight me over the facts. I have now been forced to escalate this to my bank as a formal chargeback dispute to recover the funds. Please avoid ordering from Holland Cooper at all costs.
13 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Ayaka,
I am very sorry to learn that your recent experience with your Holland Cooper order has not met the high standards we strive to provide, and I appreciate how frustrating this situation must be.
After reviewing the delivery details with the courier, it has been confirmed that the parcel was delivered to the delivery office of the university accommodation provided on the order.
Delivery instructions for this accommodation require parcels be delivered to the building’s designated delivery or reception office, and therefore the delivery has been completed in line with the courier’s delivery procedures.
DPD have completed a investigation and confirmed the parcel was accepted and signed for at the point of delivery. DPD have advised that the driver did sign and leave the parcel at the front where the receptionist then collects this. DPD have also confirmed that this exact delivery procedure has been followed on all previous deliveries which can be seen on previous tracking images against their files. If this is something you directly deny we would recommend raising this directly with DPD.
If the parcel cannot now be located after being accepted by the accommodation delivery office, this would unfortunately need to be investigated directly with your university accommodation team, as we are unable to raise a claim for parcels that have been successfully delivered to the designated delivery point. DPD have advised that it was signed for at the reception point and this can be confirmed with your receptionist(s), we recommend checking this and raising it with your reception team further.
I do appreciate that this is not the outcome you were hoping for, and I am sorry for the disappointment and inconvenience caused. Please be assured that your feedback is extremely important to us. We apologise for the inconvenience and hope we can welcome you back to Holland Cooper soon.
Kind regards,
The Holland Cooper Team
I love Holland Cooper's loafers.
I love Holland Cooper's loafers.
They are very comfortable and beautifully made so I was going to order another pair of them in a different color, but the color I wanted was out of stock so I email the company to inquire if they'll be replacing the stock. Unfortunately they told me that the color/style was no longer going to be carried. The person helping me "I believe his name is adam" was very responsive and helpful with getting me another color and sending me a purchase link to make sure I could order my second color option. I appreciate his help, and I really do love the shoes. I wish they wouldn't discontinue them. There are a elevated classic style driving loafer, I get so many compliments on them when I wear them. Please don't discontinue and add more colors Holland Cooper!
12 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Katreena,
Thank you for taking the time to share your feedback following your recent experience with the brand.
Customer satisfaction is so important to us, and we are pleased to hear that happy with both the quality of items and service on your recent orders.
We hope that you continue to enjoy ordering from us and wearing the items you love as much as we have loved creating them for you.
We look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Great Quality Clothing
Love, love, love Holland Cooper's clothing. I recently bought two of the Badminton Striped Knits.
The quality of the garments is fantastic and soft to the touch. The order arrived and was delivered to Sydney, Australia.
My wishlist is getting larger every day with HC's outfits! x
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Poppy,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Flagship store…
We made the trip to the flagship store as I have looking at several pieces which I wanted to try on before purchasing. The store is impressive and the lady who assisted me was fantastic. She was attentive, patient and very polite and assisted me with purchasing 2 beautiful tweed trousers which fitted perfectly, a work shirt of lovely quality and order the folgate raincoat which is exceptional quality and received many compliments on already. I would definitely purchase from Holland Cooper again.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Louise,
Thank you for your feedback and we are so pleased to hear that you enjoyed your recent visit to our Cheltenham Boutique.
We are so proud of our store and being able to provide our clients with a truly unique and luxury retail experience whilst they shop our latest collections. We have installed all the little touches we know you'll love to ensure its extra special, and our team of dedicated personal stylists are on hand to offer 1-2-1 assistance during your visit.
We hope that you enjoy wearing your new outfit as much as we enjoyed creating it for you and we look forward to welcoming you back to the Holland Cooper Boutique very soon.
Kind regards
The Holland Cooper Team
Beautiful, chic and amazing!
The webiste is super user friendly, the shopping exprience is awesome. The items I ordered are so beautiful and so chic , the fit is almost perfect (I'm too short for just about anything lol). Quality is super high. I totally recommend if you're looking for chic, elevated style. most definately will shop again very soon! Thank you Jade for creating such an awesome brand.
1 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Shelly,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Dress arrived today
Dress arrived today , it was crammed into a small box and when unpacked you would have thought somebody had slept in it , needless to say it has been returned
I would have give you ZERO stars but this option was not available
11 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Leslie,
Thank you for your feedback and we are sorry to learn that you are not happy with the item on your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the item that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
This is my first purchase from Holland…
This is my first purchase from Holland & cooper fantastic customer service. my products were beautifully packaged.
the tweed skirt/belt & waistcoat were all fantastic. I feel so special wearing them .
yes the products may be expensive but boy are they worth every penny.🥰
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Rachel,
Thank you for taking the time to share your feedback following your recent experience with the brand.
Customer satisfaction is so important to us, and we are pleased to hear that happy with both the quality of items and service on your recent orders.
We hope that you continue to enjoy ordering from us and wearing the items you love as much as we have loved creating them for you.
We look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Love this brand
Love this brand. Excellent quality and always arrives beautifully packaged.
The summer collection is sublime and the colours are gorgeous. The accessories (silk scarves) are truly stunning. Bought the blue botanical scarf and paired with jeans, white T and the blue tweed jacket I have received endless compliments.
Some may say it’s expensive but you get what you pay for.
7 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Fantastic holland cooper brand book
The Holland Cooper Brand Book is an absolute visual feast. From Cheltenham festival to racing legends. Country and heritage too The book is an immersive collection of all things Holland Cooper. seamless classical designs. Beautifully put together and featuring both Jade and her wondeful horse George. Once read makes a wonderful coffee table book to keep forever.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Tally,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your Brand Book- we hope you enjoy it as much as we enjoyed creating it for you.
We look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
High Quality Product
On the basis on the overall product, HC’s quality is second to none. Beautifully made and worth the wait. Despite my frustration with customer services and that you can’t speak to a human, I will be ordering again.
11 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Sarah,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Stunning brand
The quality and styling of the Holland Cooper clothing is exceptional with a remarkable attention to detail. I am particularly impressed with the VIP customer service which I receive even based in New Zealand! Rose is a star. The team are thoughtful and caring, and it adds a personal touch to the online shopping experience. This is my favourite brand by far
11 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Jennifer,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Holland Cooper knows how to look after…
Holland Cooper knows how to look after there customers.I have never experienced such interest in the effort they put into helping you to get the right outfit The after service should you need it is second to none.I can definitely recommend Holland Cooper..
5 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Margaret,
Thank you for taking the time to share your feedback following your recent experience with the brand.
Customer satisfaction is so important to us, and we are pleased to hear that happy with both the quality of items and service on your recent orders.
We hope that you continue to enjoy ordering from us and wearing the items you love as much as we have loved creating them for you.
We look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I’ve bought many items from Holland…
I’ve bought many items from Holland Cooper, mostly tops, and the majority of them I have kept as they have fitted well. The Chloe jacket is incredibly quality. I have also always got a prompt refund if i have sent items back too. I have recently ordered some jeans, however, and was disappointed with the quality - very thin denim with a poor fit. So I will stick with tops and purchase jeans elsewhere.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Chatbot hell and crap customer service
I recently “discovered” Holland Cooper and I liked a lot of things in the collection. The quality of the items is fine, not exceptional.
I bought a hat - expensive compared to their peers and I measured carefully using their sizing guide on the website. I ordered small 54cm (exactly the size of my head) and wore it to work. It does not fit. It goes around my forehead so I thought it must be the right size but it isn’t. It feels perched and it keeps riding up my head. It is too shallow and I have to keep clamping it back down.
Maybe it is just bad quality and they skimped on materials rather than making it a bit deeper or maybe I needed a medium despite the sizing chart tell me different. Either way, I will never know, because they refuse to do an exchange. Now I just have some expensive junk.
The customer service is appalling. I don’t know what possessed them to get a chat bot but it is extremely annoying and it send far too many automated messages. My inbox is full of autogenerated platitudes and condescending messages about them standing by their terms and conditions - blah, blah.
I am disappointed in my experience and thankfully there are a lot of choices for this type of product elsewhere.
4 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Andrea,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand.
We would like to apologise for the disappointment not being able to return your hat may cause, however, we must adhere to the terms and conditions we have put in place to safeguard our collections.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards,
The Holland Cooper Team
Great customer service, thank you
Firstly the quality of the clothes is exceptional .
Customer service has been excellent, Royal Mail lost a return, Holland cooper refunded me and took the stress out of the situation. Agreed returns are slow but they do get back to you. I also previously had faulty wellies which they replaced , thank you for the great service.
9 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Candice,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Feedback Regarding Delivery Expectations and Customer Service
I’ve only just placed my first order and thought I had selected next day delivery, but unfortunately I hadn’t. I understand from HC that no amendments can be made once an order has been placed, which sadly means my items are unlikely to arrive in time for the event I purchased them for.
Although I explained the personal reason why I needed the items in time, I was quite disappointed with the response I received, as it felt very generic and lacking any real empathy or willingness to help.
I was also surprised that when placing an order over £200 — and I’m sure many customers spend considerably more — free next day delivery isn’t offered as standard. At the very least, I would have expected standard delivery to be within 1–3 working days, especially from a higher-end retailer.
As a first-time customer, this has unfortunately left me feeling quite disappointed with the overall experience and unlikely to order from then again.
7 maja 2026
Opinia niezależna
Odpowiedź od Holland Cooper
Dear Hannah,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand. We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
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