Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Zobacz więcej
Reakcja na opinię
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Zobacz więcej
Reakcja na opinię
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- 0333 335 0438
- shop@hockeyfactoryshop.co.uk
- www.hockeyfactoryshop.co.uk
3,6
Średnia
194 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent service and products with…
Excellent service and products with competitive pricing. Wouldn’t buy my hockey stick from anywhere else.
12 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Colin,
We always aim to be the most competitive price wise and glad you agree. Thank you for your loyalty and for leaving such kind words, really appreciate it.
Elliott
Odpowiedź od Hockey Factory Shop
Hello,
Great to hear the whole process was seamless and thank you very much for leaving such a wonderful review!
Elliott
Had to re order hockey shoes as…
Had to re order hockey shoes as originals too small. Very quick and easy replacement.
8 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Jane,
Really appreciate you taking the time to leave such a great review, glad that everything could be sorted for you easily. Thanks a lot!
Elliott
The hockey stick is excellent quality
The hockey stick is excellent quality and ideal for a junior player.
7 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Nev,
Great to hear you are happy with the stick you bought, thanks a lot for the fantastic review!
Elliott
Prompt service thanks
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Thomas,
No worries at all, thank you for your custom and we hope to see you shopping with us again soon! Thanks for the 5 stars, very kind.
Elliott
Quick efficient service
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Adam,
Glad you were happy with the service we provided you and thank you very much for the lovely review.
Elliott
Great Service, as always!
Have used them for years, service has always been top class.
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Lester,
Really appreciate this very kind review, always a pleasure to have your custom and we look forward to more in the future!
Elliott
Quick delivery- website easy to use.
6 listopada 2018
Opinia niezależna
Always great service thank you
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Suzie,
Thanks a lot for the 5 star review, very happy to hear we once again provided a great service to you! We look forward to any future custom you give us.
Elliott
The hockey stick we ordered was…
The hockey stick we ordered was unfortunately not in stock but they phoned us and offered to upgrade our order. The hockey stick arrived promptly and was also well packaged. Very happy with the service and would definitely use again.
6 listopada 2018
Opinia niezależna
Fantastic service.
6 listopada 2018
Opinia niezależna
They did not have the exact product I…
They did not have the exact product I ordered in stock. I immediately received a text to notify me of this and on the text they suggested similar products. I was able to chose another product and it did not delay delivery time. Excellent service.
6 listopada 2018
Opinia niezależna
Great Service
Item delivered in quick time and a great quality item to boot, thanks!
6 listopada 2018
Opinia niezależna
Good selection and service.
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Amanda,
Wonderful to know you were happy with the product and thanks a lot for the review, enjoy!
Elliott
Really satisfies with the service and…
Really satisfies with the service and how they deal with customers if there any problem..
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
HI Raja,
Fantastic to know that you were happy with our customer service we strive to be the best at dealing with any issues and solving them as quickly as possible. Great knowing you thought this too. Thanks a lot for the kind review!
Elliott
Great service and products
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Emily,
Appreciate you taking your time to leave this great review, thanks a lot for shopping with us.
Elliott
Excellent service
6 listopada 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Mark,
Thanks alot for the 5 star review, great to hear you are happy with our service.
Elliott
Happy 😃
I ordered a pair of trainers and shin pads. Both items arrived quickly. I’m very happy with the service and the products. I would order from this online company again
25 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello,
Wonderful to hear you were happy with the product and service! We really appreciate you writing this review and look forward to any future custom you give us.
Elliott
Best Retailer for Field Hockey Equipment
Excellent prices for all field hockey equipment, and great customer service.
Most recently I ordered a pair of astros in size 11.5 - I was informed almost immediately that there was a stock issue and given two alternative options which resolved this problem within a few hours of the initial order.
24 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Harry,
Thanks for the review, we appreciate you taking the time to write it.
I apologise we didn't have your original shoes in stock at the time you placed your order. On occasion our stock forecasting can be slightly off, particularly on items which have proved even more popular than we anticipated. As always, we do everything we can to advise of the expected delivery date of an out of stock item and also offer the most suitable alternatives as quickly as we can.
We are very pleased to hear we managed to resolve this problem quickly and efficiently and we thank you for your custom!
Joel
Doświadczenie Trustpilot
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