Hockey Factory Shop Recenzje 

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi Jeremy,

Thanks for leaving us such a fantastic review.

We put customer experience and satisfaction as our priority, and strive to always be competitive on price, your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi CG,

Thanks for leaving us such a fantastic review.

We put customer experience and satisfaction as our priority, so thanks for your kind words.

We look forward to welcoming you back again soon.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi Bryan,

Many thanks for taking the time to leave your 5* review.

We put customer experience and satisfaction as our priority, and strive to always be competitive on price, your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

8 kwi 2019

Hello,
We have received your review via Trustpilot but were unable to associate "Jules R-S" to an order on our system and you have not provided an order number within your review. We have contacted you using the Trustpilot “Find Reviewer” function to obtain some more information from yourself but we are yet to receive a response.

If we have indeed fallen short of our own extremely high customer satisfaction targets, we would like the chance to investigate what went wrong, sincerely apologise, do our best to resolve the issue and ensure we are constantly improving our service. Are you able to provide your order number and any other information about your order so we can investigate this further?

Having just completed our end of year stock take, we know we are carrying in excess of £1 Million worth of stock. Whilst it is plausible that we could be temporarily out of stock of a particular model of stick whilst we wait for our next stock replenishment delivery, it would not be conceivable that we had no other goalie sticks available, as you have suggested in your review.

Furthermore, I am sorry to hear that you have had issues with fraudulent activity on your card. However, we would like to reassure you that we are fully PCIDSS compliant and we stringently follow all PCI DSS guidelines for card payment processing.

We use a "Hosted Payment Page" (HPP) card processing system on our website meaning that customers are redirected from our website when they place an order, and the customer enters their card details on a secure payment page that is hosted by our card payment gateway provider, Global Payments.

To elaborate, this means we have absolutely no access to your sensitive card data and it is therefore not feasible that anything untoward could have happened to your card data directly as a result of using or making a purchase on our website.

Global Payments are one of the largest and most secure payment gateway providers in the world. Therefore, if you can provide us with any more information, and you are happy for us to pass any information on, we will report this to Global Payments via our account manager and their global fraud team, for them to investigate further.

Kind Regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi Toni,

Thank you for taking the time to post your 5* review.

We're very pleased to hear you love your product and our service.

Thanks for sharing your review with us and the community and we look forward to seeing you again soon.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi David,

Thanks for taking the time to leave us a 5* review.

We put customer experience and satisfaction as our priority, so thanks for your kind words.

We look forward to welcoming you back again soon.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi Matthew,

Thanks for taking the time to leave us a 5* review.

We put customer experience and satisfaction as our priority, and strive to deliver goods as quickly as possible.

So thanks for your kind words and we look forward to seeing you again.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi Dave,

Thank you for leaving us such a fantastic review.

We put customer experience and satisfaction as our priority, and strive to be competitive on price, and your review reaffirms the hard work we put in every day.

Thanks for sharing your review with us and the community and we look forward to seeing you again in the future.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

2 kwi 2019

Hi Darryl,

Thank you for leaving us such a fantastic review.

We put customer experience and satisfaction as our priority, so we are very happy that you had a positive buying experience with us, and your review reaffirms the hard work we put in every day.

Thanks for sharing your review with us and the community and we look forward to seeing you again in the future.

Kind regards,
HFS

Odpowiedź od Hockey Factory Shop

14 lis 2018

Hello,

Thanks so much this great review, we really appreciate it. Fantastic to hear you were happy with the service we offered and we really value your custom!

Elliott