Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Zobacz więcej
Reakcja na opinię
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Zobacz więcej
Reakcja na opinię
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- 0333 335 0438
- shop@hockeyfactoryshop.co.uk
- www.hockeyfactoryshop.co.uk
3,6
Średnia
194 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good Service
I was really happy with the service from Hockey Factory Shop, the kit was great and it arrived in good time as advised.
The only reason it was not 5 Stars is that I had to return one hockey stick due to size and the return postage was very high due to the shape of the hockey stick, which I had to pay, I would prefer Hockey Factory Shop leveraged their postage volumes and help customers with returns by at least giving us a cheaper return cost by subsidising that cost or making it free. I appreciate that this cost could make the cost of goods more expensive.
24 października 2018
Opinia niezależna
I found the ordering process unclear
I found the ordering process unclear. I ordered next day delivery but it didn’t come for 3 days. When told it was because I ordered after a specific time, I asked for a refund for the next day postage which I paid. I was told I couldn’t have it. I dislike companies who take customers money for greed. Will not order again on this principle
24 października 2018
Opinia niezależna
Thick sturdy fleece gloves
Thick sturdy fleece children’s gloves..fit for purpose..
Bought for grandchildren to go on a ski slope..but I can see they will also be perfect if we have a really cold winter..and even withstand SNOW!
Also pretty good value for money as they look very well made..
Delivery was also very prompt..
24 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Susan,
Thanks for taking the time to leave your review. It's great to hear you are pleased with the product and with the service you received!
Many thanks,
Joel
Adidas training top
No problems whatsoever, love the item, thank you
23 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Stephen,
Many thanks for you review - that's great to hear.
Joel
A great service again
A great service again. A great item which my son is very happy with, and very fast delivery despite only opting for standard delivery.
23 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Shelley,
Great to know your son was happy with his order, we hope he has a good season! Thank you for this kind review and your custom.
Elliott
I have used a lot of the leading hockey…
I have used a lot of the leading hockey suppy websites for buying my daughter different hockey equipment, clothing and shoes and I couldn't believe how cheap the hockey factory shop was and the delivery was free, ordered on Sunday shoe's turned up Tuesday morning by DPD gave me a one hour time slot and they delivered, I will now make all my future orders from The Hockey Factory Shop
20 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Mark,
Can't tell you how much we appreciate those really kind words and are delighted to know you were so happy with our service. We aim to be the best price wise and service wise and are thrilled to know you thought we succeeded in those goals. Thank you so much for your custom and we look forward to any future custom you give us!
Elliott
Forgot to send an item
Forgot to send an item, emailed them and got a response immediately, sending the item first class free, brill customer service
18 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi,
Thanks a lot for your review. I sincerely apologise that an item was left out of your parcel and thank you for your understanding of this human error. We always strive to solve any problems as quickly as possible and I am pleased we succeeded in doing this for you.
Elliott
Hockey factory shop is a good device, DPD courier not a good sevice
Hockey factory shop is a good device. However DPD who they use for delivery DO NOT offer a good service.
18 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi, Thank you for taking the time to leave your review.
I am very pleased you are happy with the service you have received from us at HFS.
We appreciate that the 3rd party companies that we choose to work with for delivery do ultimately reflect back on us. I can only sincerely apologise on behalf of DPD for any issues that they may have caused with your delivery.
We thank you for your custom!
Elliott
Fab service and quick dispatch
Fab service and quick dispatch. Reasonably priced. Would recommend and use again.
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Karen,
Elated to know you were so happy our service and that you would use us again. We look forward to your future custom and really appreciate the very kind words.
Elliott
Odpowiedź od Hockey Factory Shop
Many thanks for your review, Lucinda. That's sound just like the service we aim to offer.
Joel
Great value and speedy delivery
Great value and speedy delivery. Recommended
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Adam,
Really appreciate the recommendation and delighted know you were so pleased with our service and your product. Thanks a lot!
Elliott
Brilliant service excellent quality…
Brilliant service excellent quality very happy
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Rebecca,
Thrilled to know you were so happy with your order and can't thank you enough for those lovely words.
Elliott
Fantastic company!!
Fantastic company!!! Thank you for my “the best” hockey stick!! Top class!!!
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Anna,
Wonderful to know you're very happy with your stick, we hope it serves you well this season! Thank you for leaving such a kind review, really appreciate it.
Elliott
easy use of website
easy use of website, easy to order although slight problem paying with credit card (due to high amount), very speedy processing and got the goalie kit within a couple day so very very quick! would recommend for goalkeeping kit. Love the leg guard colours.
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Kevin,
Thrilled to hear you were happy with your order and the range of colours we offer! Really appreciate your custom and this very kind review.
Elliott
Great prices
Great prices! Excellent service - quick & efficient. What more can u ask for?!
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hello Jo,
Wow thanks so much for such a glowing review. Glad we could tick all the boxes for you and we are a delighted to know how happy you are with our service!
Elliott
Odpowiedź od Hockey Factory Shop
Hi Henry,
Thanks so much for those kind words and the great review. Glad you enjoyed our range of choice!
Elliott
Easy to use website with swift delivery…
Easy to use website with swift delivery of my hockey stick bag. Would recommend this company to everyone.
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Robson,
Really appreciate you taking the time to leave us such a great review, thank you very much for the recommendation. Hope you enjoy your new bag!
Elliott
So easy to order and great to deal with…
So easy to order and great to deal with . Would definitely use hockey factory shop again!
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Alison,
Thank you very much for this great review, we are delighted you are very happy with our service. We look forward to your custom again in the future.
Elliott
Thank you for your quick response.
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Paul,
No problem at all and thank you very much for leaving a 5 star review we really appreciate it.
Elliott
Fantastic service
Fantastic service, quick delivery and super value for money. I will definitely be ordering again. I have one hockey mad daughter and so glad I found the Hockey Factory Shop
17 października 2018
Opinia niezależna
Odpowiedź od Hockey Factory Shop
Hi Lisa,
Wow thank you very much for such a kind review, we are glad that you were very happy with our service. Really appreciate your custom and we look forward to it in the future!
Elliott
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