Avoid this company at all costs,I had the machine and after a few goes it just stopped working,I sent an email and a mo th later still no response.i bought the exact same machine on SHEIN and I tell n... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
IT NEVER ARRIVED/NUNCA LLEGO I bought a laser hair removal machine and it never arrived, I have sent many messages and NOTHING they don't care because I already paid. Compre una maquina depiladora... Zobacz więcej
Reakcja na opinię
Terrible and I mean terrible customer service. In fact when I try to email them at the email address provides on website it bounces back. I never received the item and had to dispute the charge. Inter... Zobacz więcej
SCAM. The product does not work after using consistently for 11 weeks, on hair/skin that is supposed to be "ideal" for laser hair removal (dark hair, light skin). After contacting them 72 days after... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Less hair from day 1, with a 100% money-back guarantee. Our Handset uses clinically tested technology which allows you to quickly remove unwanted body hair like never before. All from the comfort of your home, in a fraction of the time and cost of in-c...
Dane kontaktowe
Australia
- www.heysilkyskin.com
1,2
Bardzo słaba
675 recenzji
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Horrible service.
Horrible service.. Really Disappointed.
I order them but they didn't send my product yet. and it is almost 4 weeks passed.
3 sierpnia 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Tauseef! Thank you kindly for reaching out to express your concerns. Can you please reach out to Support@HeySilkySkin.com with your order number, so that we may further assist here?
We have located an order which corresponds to the name provided above, however the timeline advised does not align. It looks like this order was possibly placed on July 27th and tracking is subsequently live to view. There may be a misunderstanding here? Not to worry, our Support Team can certainly work with you to provide tracking updates accordingly.
Looking forward to resolving this query for you promptly.
Sarah - HeySilkySkin Team Member
DO NOT BUY FROM THIS COMPANY
Terrible, shady company who take advantage of trusting consumers.
They advertise a 100 day money back guarantee with ridiculous conditions which are actually hidden from their website and can only be found by specifically googling these conditions.
Looking at their online reviews, one can deduce that many of their reviews are purchased (the positive ones) and you will have to dig deeper to see the truthful reviews from cheated customers.
24 lipca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Olivia, thank you kindly for reaching out to express your concerns. Please be assured, all policies such as our 90 day money back guarantee, are transparently available to view in full at anytime on our website, inclusive of prior to purchase.
I hope this helps to clarify.
Sarah - HeySilkySkin Team Member
HORRIBLE CUSTOMER SERVICE!
HORRIBLE CUSTOMER SERVICE!
They do not honor their 90 day money back guarantee....emailed back and forth with them for a week and then they stopped responding.
I was NEVER offered a return ....first they asked why I wanted to return, then it took them 2 days to respond...then they asked if the product was sealed....took them 2 more days to respond...then they asked for pictures of the seal...then I heard nothing.... if there is a 90 day money back guarantee then why do you need pictures of the seal???
Also, I am not paying return postage...that is not a money back guarantee if I am stuck paying.
17 lipca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Danielle! Thanks for reaching out to express your concerns. I have looked into this and wish to advise I can see your standard return request was approved by our customer care team. A return address and information has been provided to you, several times throughout the correspondence.
If you are experiencing confusion in relation to how to action this return etc please let us know at Support@HeySilkySkin.com so that we may further assist you.
*update - To clarify there are two types of returns. As this was a simple change of mind/standard return request, and our Handset is such that can be used all over the body inclusive of private areas, it is imperative that the outer plastic seal be in tact for sanitary reasons and quality control.
As you have mentioned return fees, it sounds as though you have certainly received our response in relation to your return approval as this detail was listed in the same email with our return address.
May you kindly email us at Support@HeySilkySkin.com so that we may continue to assist you here, unfortunately it sounds like there is ongoing misunderstandings present. Our customer care is of upmost importance and we hope to work towards an equitable resolution together.
Respectfully,
Sarah - HeySilkySkin Team Member
Help me, my device stopped working
Hi, I have a new device, im in week no.2 of using my SilkySkin... I was using my device as normally and I dont know why it suddenly stopped flashing... its totally in direct contact with my skin, I can hear the fan, I can change the levels, it turns on/off normally but it doesnt flash, as if it was locked... what can I do? please help me
5 lipca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Karina! Thanks for letting us know. Not to worry our Support Team can certainly further assist you with any concerns. Please get in touch with us via Support@HeySilkySkin.com
Looking forward to resolving this for you!
Sarah - HeySilkySkin Team Member
Does not work at all
Does not work at all. Used for the recommended 12 weeks and saw no change whatsoever. It’s a total scam.
23 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Angie! Thank you for taking the time to leave feedback on your experience.
I would recommend continuing to use our Handset on a power setting which suits you for an additional 4-6 sessions, as some users do take longer than others to experience full hair re-growth removal.
Ideally once is fine, but you may go over the same treatment area up to 3 times per session to improve results.
We recommend actioning a skin patch test in a small area, prior to committing to additional times per session to ensure your skins compatibility.
Please let me know if you need any further assistance, at anytime.
Sarah - HeySilkySkin Team Member
Received my Hey Silky Skin laser hair…
Received my Hey Silky Skin laser hair remover. It worked for a whole ten flashes and then just up and quit. The company refuses to respond to my request to their customer service department for details on how to return for a refund. They also removed my negative comments from their FB posts and have now blocked me from making any comments! Don’t waste your money on these shysters.
Update: this vendor contacted me via email, which had gone to my junk mail box. They insisted that I send them video proof that the unit didn’t work. I did so, but I don’t think a reputable company would demand that. They then proceeded to tell me they would replace the unit only if I changed my review on this site. Don’t remember that condition being part of their guarantee. So we will see if they keep their word. They have continued to block me from commenting on their FB posts and have removed my negative reviews from their ads. Interestingly enough however, they continue to send me junk emails for discounts on further purchases. As if.
23 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Karen! Thank you kindly for reaching out to express your concerns. I would recommend checking your others folder in emails, our customer care team responded within the hour to your enquiry on Tuesday.
We look forward to hearing back from you soon, so that we may work towards an equitable resolution.
Respectfully,
Sarah - HeySilkySkin Team Member
The wors company
I Already wait three month, I sent emails, also I asked for my refund, also I asked a resolution, they always answer to me, when they same answer "track with this page" and guess what, when I did it, this page never work, I explained to them like many times, and always was the same answer, they don't get it or what? I'm suck about this thing, I sure, I'm young I don't have a lot of money, and I am so frustrating, the worst customer service I have ever had, I'm so mad, I don't have time for this, I sure, I don't want to, please if you know something, help me, please.
21 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Luipto! Thank you kindly for reaching out to express your concerns. Please be assured, our customer satisfaction is of upmost importance. We certainly understand longer than expected transit timeframes are not ideal. Amid the pandemic, some processing delays may incur. Not to worry, our team is here to assist you throughout the process. Should further assurance and assistance be required, please do not hesitate to reach out to Support@HeySilkySkin.com
*Update - We understand your parcel has arrived and is awaiting collection. We hope you enjoy your Handset!
Happy to have this query resolved! :)
Sarah - HeySilkySkin Team Member
This item and company is a SCAM
This item and company is a SCAM. They have a ton of fake good reviews online. If you look closely at the good ones they all are very similar and end up repeating the same things like middle schoolers sharing homework.
Now into my review. I bought the item followed all the 90 day money back guarantee RULES....yes there are rules. Rules they will not tell you about. Rules that are hidden on the site you won't find out about till you want to return the product then you will told you didn't follow them so too bad so sad for you. But I found and followed them. I tried out the device it's crap. It's just a hot flashing light. It did absolutely nothing at all to stop or slow hair growth. The only thing thing that was stopping or slowing hair growth was the fact I was shaving more than once a month to use it. I contacted customer service to return it. They are refusing to acknowledge that I said they word RETURN. I will have 100000000 email of BS b4 this is ever over.
So the device
DOES NOT WORK
90 DAY MONEY BACK A LIE
CUSTOMER SERVICE CRAP SCAMMERS
Also notice on here the company goes and calls all the bad reviews liars.
17 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Stacey! Thank you kindly for reaching out to express your concerns. Please be assured, we are certainly a reputable, legitimate company. All policies, inclusive of our money back guarantee are transparent and available to view on our website at anytime inclusive of prior to purchase.
I am sorry to hear of your frustration with our guidelines. Please note, these requirements are in place so that we may adequately and daily provide the same consistent customer service to all of our customers purchasing and wishing to trial the Handset risk free.
If at anytime you feel as though more clarity on this matter is required, please reach out to our support team so that we may discuss this further. Our customer care team and support team is always here to assist you throughout the process with any questions or concerns you may have. Our customer satisfaction is always of upmost importance.
I hope this helps, respectfully,
Sarah - HeySilkySkin Team Member
Excellent customer service
I was gifted this product and ran into an issue using it. I contacted customer service who shipped me a new product and were absolutely lovely!
15 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Linz! Thank you kindly for reaching out to let us know of your experience. Not to worry, each Handset/order comes with a warranty. We would recommend to please contact our Support team - Support@HeySilkySkin.com with your order number so that we may further assist you with your concerns.
Looking forward ti hearing from you!
Sarah - HeySilkySkin Team Member
They do not honor their return and…
They do not honor their return and refund policy! They will stall and give you a bunch of B.S when you email them! They state after like 80 days if not satisfied you can email them to initiate a return but then just keep emailing you excuses! I am reporting them to the BBB and I will go out of my way to post on any advertising sites or social media sites to warn people to not buy it because you will not get your money back if you decide you don’t like it or it doesn’t work for you.
11 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Patricia, thank you kindly for reaching out to express your concerns. Please be assured, we certainly honour and stand behind our 90 day money back guarantee.
We feel it is important to note that money back guarantee claims must be actioned within the 90 day timeframe. Unfortunately, per the correspondence with our customer care team, currently the trial timeframe has far exceeded, surpassing 140 days.
We understand you have expressed your frustration to us in relation to this. Please kindly note, requirements are in place for eligibility, so that we may adequately and fairly provide the same consistent customer service to all customers purchasing and wishing to trial the Handset risk-free.
I hope this helps to clarify and again we are very sorry to hear this has been a disappointing experience. Please feel free to reach out to our team at anytime to discuss this further. We are always here to assist you with your concerns.
Respectfully,
Sarah - HeySilkySkin Team Member
Haven't received my package after +2 months. Company offered to send a replacement.
It's been over 2 months since I placed my order (May 5th, 2021), and I still haven't received the package (July 15th 2021). I've been in communication with the company since I noticed strange updates in the package's tracking history. The company offered to send me a replacement.
10 czerwca 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Eleanor! Thank you kindly for reaching out to express your concerns. Unfortunately there seems to be a few misunderstandings present here. Please be advised, we are an Australian Company, whom deliver worldwide, seamlessly. Shipping method is as selected at checkout. This means if standard shipping (free at checkout) is selected, tracking does not reflect a direct courier service, as for example, Express Services would. Nevertheless, please be assured you will certainly receive your order. I understand our customer care is assisting you throughout this process. We kindly request you please allow 48 hours for our team to respond due to timeframe differences. If at anytime you require your concerns to be escalated please feel free to directly contact our Support team at Support@HeySilkySkin.com so that we may further assist you accordingly.
** Following this, I have looked into your order status/correspondences and can see a team member has responded. You are still more than welcome to escalate your query to Support if needed at anytime :)
I hope this helps to ease your concerns.
Sarah - HeySilkySkin Team Member
Burnt my skin customer service ridiculous
I bought this device a while ago. I read all directions watched all videos and followed them religiously. I have very pale skin and black hair. The device is on the very lowest setting and BURNS my skin with every single flash. I explained this in an email stating I want to return the product due to being unable to use to it. I have received several replies back telling me how to use it, to use vitamin c ointment, to consult and doc etc. No I am with in the 90 day return period I physically cannot use the product. What I am saying in my replies to customer service is being completely ignored and they are just replying with complete nonsense. I am guessing they will try to keep this ridiculous back and forth till it's past the 90 days then say oh oops well you are past the 90 day money back guarantee we can accept a return sorry. DO NOT BUY FROM THEM. GO TO ANOTHER COMPANY THAT ACTUALLY VALUES THEIR CUSTOMERS.
31 maja 2021
Opinia niezależna
DOES NOT WORK ON GRAY HAIR
This company gave false information on its FB ad and in its instructions. It says it will work on gray hair, but it DOES NOT. Other companies selling units just like this but with different names (and higher prices) specifically state that it will not work on blonde or gray hair. I’ve wasted months with no results. Beware if you’re attempting to rid yourself of gray stubbles.
17 maja 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Limabeenie, thank you for reaching out to express your concerns. Please be advised, IPL technology works by targeting melanin in the hair for successful treatment. Colours such as blonde and greying hair is simply hair with less melanin. Whilst some additional treatments may be required, than that for deeper hair tones such as brown, successful results can certainly still be achieved.
Please note, greying hair is not to be confused with white hair, which has no melanin at all and would subsequently be considered outside of the IPL treatment range.
I hope this helps!
Sarah - HeySilkySkin Team Member
Broke a few months after buying...
I've had this product for around 6 months. I've used it as the directions instructed. I haven't noticed any difference in hair growth and then it broke. The pink light stays on indicating it isn't against your skin; even when it is. So it turns on, but doesn't flash anymore. A waste of my money.
15 maja 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Rachael, thank you for sharing your review. We are sorry to hear of your disappointment. Not to worry, our customer care team is here to assist you further with any concerns you may have, particularly in relation to the functionality of your Handset.
Please contact Support@HeySilkySkin.com so that we may do so.
Kindly,
Sarah - HeySilkySkin Team Member
This is a scam
This is a scam. After cancelling my order as I had a cat come down with chronic kidney disease, they refused to cancel my order and insisted that it would take time. They then told me to cancel through PayPal and that I had to do it (PayPal told me that they could've done it instantly, but because I did it, it takes time) so during the time that cancellation was processing they shipped it anyways and then claimed that because they shipped it that it was too late.
14 maja 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Ally! Thank you kindly for your feedback. We understand your order was placed with a PayPal e-check which means an order is not reflected as successful on our system until payment is cleared/complete. Our customer care team had redirected you to PayPal in the interim for further assistance. We are sorry to hear of your frustration with the process and sympathise with your situation. You are most welcome to reach out to customer care to discuss your return options should you no longer require your item as ordered.
Warm regards,
Sarah - HeySilkySkin Team Member
I’ve seen a lot of these reviews…
I’ve seen a lot of these reviews complaining about their lack of customer service or that they are a scam. I can honestly verify that I ordered the laser hair removal product and received exactly what was shown! I have been using it for the last several month (albeit somewhat sporadically), but even in just a handful of sessions/weeks I can see areas where hair is growing and most importantly where hair is not growing! I just want to share my good experience and hope it will continue to work for myself and for anyone else looking to try this product out! (Especially with summer right around the corner!!!)
13 maja 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Lynn! Thank you kindly for your support. We understand amid the pandemic there is alot of hysteria surrounding online shopping and we appreciate you have taken the time to highlight your positive experience! :)
Please do not hesitate to reach out to our team with any questions at anytime, and we will be sure to assist you.
Sarah - HeySilkySkin Team Member
Unsatisfactory reply
I received unsatisfactory customer service with this purchase for the "Heysilkyskin" device. When it arrived I found the cord was designed for the UK. It had an European plug in. Absolutely useless in Canada. Their reply was they were sorry and they would send me a 20% off my next purchase. This is only putting more money in their pocket. Now I am forced to spend more money for an adapter for it to even work. Very disappointed. Would it not have been more fair to send me the proper plug-in cord?
13 maja 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Sandy! Thank you kindly for reaching out. This sounds very odd! Orders are dispatched with the plug compatible for the shipping address country, for example, if you order from within the United States, you will receive a USA compatible plug. Additionally, it would not be a standard offer for customer care to provide discount codes for a future purchase. I am concerned this is most likely not an order of which aligns with our company. May you please contact Support@HeySilkySkin.com so that we may look into this and further redirect you accordingly if possible.
Thank you so much for your cooperation with this matter.
Sarah - HeySilkySkin Team Member
I NEED COSTUMER SERVICE
I am trying to cancel my order since the system thinks is fraudulent but the lack of replying emails is unbelievable. I even provided the info they asked me to still no replies! I am just trying to cancel the order so that I can order again but at this point is very discouraging! HELP!!!!!!!!!!!!!
6 maja 2021
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey! Thank you kindly for reaching out. Please allow 48 hours for customer care to respond due to timeframe differences. I understand this has been rectified, we appreciate your cooperation with our system policies.
If any further assistance is required please do not hesitate to reach out to us at Support@HeySilkySkin.com
Respectfully,
Sarah - HeySilkySkin Team Member
If I could give a 0 star rating
If I could give a 0 star rating, I would. I ordered from this scam company in July 2020. It took a month and a half to get delivered. It did not help remove hair, but shaving and use of the handset instead of waxing grew more hair that was coarser and darker. Despite emailing the day the handset was received and following other directives for the "guarantee", I was told I wouldn't get a refund because I emailed after "delivery". I wrote back that there must have been a mistake in address or input in their system incorrectly as our mailbox is checked daily. Allie indicated I would be refunded the amount of the item minus the initial postage fee (which wasn't noted in the money back guarantee steps or the invoice) as well as the return postage in its original packaging box and large bubble envelope with tracked delivery being paid from my pocket. After noticing the cost would be as or more expensive than the actual item ($150-$200 cdn) and reading reviews regarding this company not being trustworthy, I gave up to send back from Canada to Australia. Wish I could turn back time here...
5 maja 2021
Opinia niezależna
Horrible Company That Can't Stop Lying
This site is a scam and is doing a great job of hiding it. The light they send you is of poor/cheap quality, and as soon as you figure that out, it's considered opened, and they refuse to honor the 90-day money-back guarantee they promise. The instructions they include are pointless because they are nonsensical gibberish. They advertise a return policy, but when you request a refund, they won't return emails. When I finally contacted them via Facebook, they asked me to send them a video of it not working. Right after I did, they informed me it's now considered used because it's out of the package, then went back to ignoring me. They delete all negative reviews on the website and deleted all my negative feedback on Facebook, then blocked me from commenting on the business page.
To their reply: I did not exceed the 90 day window, the date of this review was far off from my order date but I hated my experience so much I did this review later.
30 kwietnia 2020
Opinia niezależna
Odpowiedź od Heysilkyskin
Hey Samantha, thank you kindly for reaching out to express your concerns.
I’m sorry to hear of your frustration. There does seem to be some misunderstandings present here, so we hope the following assists to clarify our policies and customer care protocol in place -
I believe upon initially contacting us the Handset was believed to be not turning on. Subsequently a quick demonstration video was requested to work towards an equitable resolution. Shortly after it was established that you were able to turn the Handset on, and move forward to confirm it was in working, acceptable condition.
Please note, as our Handset is such that can be used all over the body, inclusive of private areas, we can only accept standard returns back to our facility in original condition and packaging. This is of course, due to sanitary reasons and quality control.
Alternatively, we do acknowledge we also offer a 90 day money back guarantee. We understand your order was placed back in 2019 which far exceeds this timeframe.
Respectfully, Sarah - HeySilkySkin Team Member
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