Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Avoid this company at all costs,I had the machine and after a few goes it just stopped working,I sent an email and a mo th later still no response.i bought the exact same machine on SHEIN and I tell n... Zobacz więcej

Oceniono na 1 z 5

IT NEVER ARRIVED/NUNCA LLEGO I bought a laser hair removal machine and it never arrived, I have sent many messages and NOTHING they don't care because I already paid. Compre una maquina depiladora... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Terrible and I mean terrible customer service. In fact when I try to email them at the email address provides on website it bounces back. I never received the item and had to dispute the charge. Inter... Zobacz więcej

Oceniono na 1 z 5

SCAM. The product does not work after using consistently for 11 weeks, on hair/skin that is supposed to be "ideal" for laser hair removal (dark hair, light skin). After contacting them 72 days after... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zdrowie i kosmetyka

Informacje przekazane przez różne źródła zewnętrzne

Less hair from day 1, with a 100% money-back guarantee. Our Handset uses clinically tested technology which allows you to quickly remove unwanted body hair like never before. All from the comfort of your home, in a fraction of the time and cost of in-c...


Dane kontaktowe

1,2

Bardzo słaba

Wynik TrustScore: 1 na 5

675 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Avoid this company at all costs,I had…

Avoid this company at all costs,I had the machine and after a few goes it just stopped working,I sent an email and a mo th later still no response.i bought the exact same machine on SHEIN and I tell no lies when I say it is the exact same machine only difference is it was €16..the machine hey silky sells for well over €100 is the exact same machine SHEIN sells they came from the exact same factory..please guys do not waste you money or time with this scam company

1 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible and I mean terrible customer…

Terrible and I mean terrible customer service. In fact when I try to email them at the email address provides on website it bounces back. I never received the item and had to dispute the charge. Interesting enough the first time I posted this they contacted trustpilot because of something defamatory(their words) I posted along the lines of dont expect your item anytime soon and I have had to change my wording.

1 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

SCAMMER SITE WARNING

SCAMMER site be warned!!!! They advertise a IPL Product for $200+ and TRUST me, you will receive a fake imitation product that will cost you generally $28. You will not get a refund nor any email response so be warned. Wish I had seen these reviews before I purchased their fake products. We live and we learn but don’t fall for these SCAMMERS!!! My loss is your gain so steer clear of this company!!! You have been WARNED!!!

19 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

I don’t know about some people saying…

I don’t know about some people saying they didn’t receive their product. I’ve had my silky skin device for several years now. I used it as directed the first year and haven’t touched it until recently. It does stop regrowth and for years I’ve only had to shave once a week when I used to have to shave daily. I recently restarted and am even seeing more results! For the price it has helped immensely.

19 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Such a dodgy company

Such a dodgy company! They have taken my money but have not supplied the product. Contacting them has gone nowhere. Do NOT buy their products!

15 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

I ordered on 15th December and it's…

I ordered on 15th December and it's been almost 4 and half months and I have been sending mail but now they stopped responding to it and they even send me fake tracking number. Now I realised it's a totally scam website. Please refund

22 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Scam

I wish I had looked at the reviews before ordering. They have sent no product, my order has not been processed/changed in over 2 months and they ignore requests for refunds. This company is a scam, they continually lie about order getting ready within the next week and have automatic/copy-pasted responses to emails. They ignore emails and do not respond within a week often. Avoid this 'company', if I could give zero stars I would.

7 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

It does not work!

I purchased this item during Covid time and used it multiple times according to the instructions and it never worked !
They keep telling me to use it more times and I did and again it never worked !
I believe I have wasted my money and my time !

29 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

They stole my money

The whole business is a scam. I can’t emphasise how regretful I am to have fallen for it. I bought something on the 4th of October and it was supposedly sent on the 16th of October. Today is November 17th, and it still hasn’t arrived! I’ve sent many emails asking for updates and received few non-updates. So I asked for a refund and… now they’re ignoring my emails. They stole my money! I’m writing this review to warn people against making the same mistake I did. Absolutely disgusting behaviour from heysilkyskin.

17 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

I thought I was on to a good thing

I thought I was on to a good thing, seemed to show results until the handset became faulty after a couple of months of use. The customer service to replace it was great. However it happened again. It was replaced, then when it was faulty again they just ghosted my emails. I attempted for another 6 months to contact them and got nothing. I want my refund. I even paid extended warranty but how to even get that now is beyond hope. Heysilkyskin please respond to your emails. It's a joke.

28 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Don't waste your money on this product

Don't waste your money on this product. The cable broke in 2 months and I never got a new cable sent even though it was damaged and I even sent them videos of proof- they told me to click and wait for the green light which I did and the cable still wasn't functioning. They offered me an alternative: which was to purchase a new cable. OHHH and to top things off; I also burned my upper lip to which resulted in a scab for 8 weeks. Worst purchase I've ever spent money on.

11 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely useless save your money…

Absolutely useless save your money don't buy a joke of a yoke terrible a blunt razor would do more

14 kwietnia 2023
Opinia niezależna
Logo Heysilkyskin

Odpowiedź od Heysilkyskin

Hey Grainne! Our Handset is an effective IPL (Intense Pulsed Light) Handset, which offers long term results. Our offered product is not similar to shaving! Please ensure to use our Handset as instructed for 8-12 weeks initially (not just a once off like shaving) for continued and improved results!

I hope this helps!

Sarah - HeySilkySkin Team Member

Oceniono na 2 z 5

Have used weekly for about 5 months and…

Have used weekly for about 5 months and although regrowth is slower than with shaving, it still needs to be done weekly, and on my face it’s not really worked at all. Would not recommend for permanent results or even long lasting results. Lucky it was on sale when I bought it!!!

16 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Zero stars

Zero stars! Appalling customer service. Lies from beginning to end And don’t even get me started on their so-called ‘free shipping’. They’re polite until you have a problem or request a refund then it’s just ignoring and/or passive aggressive responses.
DONT WASTE YOUR TIME OR MONEY! I wish I’d read the reviews before purchasing.

14 grudnia 2022
Opinia niezależna
Logo Heysilkyskin

Odpowiedź od Heysilkyskin

Hey Judy, we are sorry to hear you feel lied to. Please be assured, our return policies are transparently available to view on our website at anytime, inclusive of prior to purchase. Yes this does involve the customer responsible for the service fees of actioning a return via a trackable mail service. This is so that we may monitor this items return arrival and ensure it is seamless for both yourself and our company. I understand our customer care team have guided you through this process, and actioned an appropriate refund for your change of mind. We hope this helps.

Kindly,

Sarah - HeySilkySkin Team Member

Oceniono na 1 z 5

It’s an SCAM

It’s an SCAM! Ordered the product, then got an email requesting more money from me for it to be actually delivered to my house. I said no, and would like a refund as I had been told bad things about this company and the customer service was rude. Was told I’d get a refund, it’s been over 15 days, no refund was issued, no one is replying to me. Just being completely ignored, yet they’ve kept my money. COMPLETE SCAM!

7 marca 2023
Opinia niezależna
Logo Heysilkyskin

Odpowiedź od Heysilkyskin

Hey Kelly! Thank you kindly for reaching out. We understand our team had advised that for DHL Standard delivery (as per your selection at checkout) a post office box address is required for seamless delivery. Alternatively, as you had advised you did not have a post office box address, we were able to offer physical address delivery, however, this would incur a partial service fee to upgrade only.

We are sorry to hear that there was a misunderstanding present here, as we are certainly a reputable and legitimate company. This is standard for the service of which DHL offer within U.A.E

Thank you, Sarah - HeySilkySkin Team Member

Oceniono na 3 z 5

I've been using it for over 6 months…

I've been using it for over 6 months now and don't think it's worked - if it has, its minimal. Tried many different intensities and use it once a week. Will unfortunately have to go back to in store laser

28 stycznia 2023
Opinia niezależna
Logo Heysilkyskin

Odpowiedź od Heysilkyskin

Hey TJ! Thank you kindly for reaching out. Feel free to check in with our customer care team so that we can assist to improve results Hey@HeySilkySkin.com

Sarah - HeySilkySkin Team Member

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej