Helloguest Recenzje 702

Stayed at one of the properties. Mouldy items in the living room. Some lights not working. Broken units in kitchen. Fridge door storage missing. Freezer iced up. Shower not working. Shower screen seal absolutely disgustingly mouldy and dirty. Described as for 5 guests. Seating for 4. Garden and outside furniture in disrepair.

Absolute cheek to ask for a £300 damage deposit with all that in mind.

I have put in a complaint and asked for a partial refund for accommodation and cleaning fee. They said they would investigate and have since ghosted me on numerous emails.

Do not stay at a property managed by this company.

Update: they have now emailed stating that they have advised previously (I have an email trail so that’s a lie) that they can’t offer compensation.

The reply below to this is also a lie. The mould in the bathroom and the fact that we had fix the shower with a hair band did affect our stay. It was disgusting and so is their customer service.

The accommodation was lovely and perfect for getting away from the city! The vendors were very accommodating and showed us different areas to explore! Booking was easy and there was communication throughout.

5 Star review - clean & tidy place. Communication was easy and clear advice received. Parking - i would give 4 star otherwise I will recommend and I hope to return again to the cabin

A great stay in a lovely house. Amazing location so close to the harbour. Lovely to sit in the top room and gaze out of the window at the sea and watching all the goings on around the harbour.

Fab accommodation in a great location. Minutes walk from the beach, harbour and town. Had everything we needed for our weeks stay and it was comfortable and clean.
Parking was easy to find in nearby residential roads.
Host was friendly and gave us all the information we needed.
Would definitely recommend.

We stayed at the house in Royal Tunbridge Wells, beautiful home, and great location. Would definitely stay there again and recommend this house to others.

Great experience. Loved the place. Felt like home.

Had a lovely stay in a cottage in Churston Ferrers, Devon. House was exactly like the photos. Very quiet neighbourhood. Excellent for exploring the English Riviera!

Great company, no issues at all.

Lovely flat - 24 Leonard Street in London - not a designer flat, just a home-like flat perfect for a small family that wants to live in London for a while.

We would love to come back to both the flat and the management agency.

We had a great stay at this modern 3-bedroom house on a quiet new build estate. We were visiting family in the area so was an ideal base to travel from.
The house is lovely- stylishly furnished and very comfortable. There is a spacious lounge and dining area & fully fitted kitchen with everything we needed.
One bedroom has a large en-suite, there is also a family bathroom as well as a downstairs cloakroom.
Each bedroom was a great size.
There is a back garden with patio area as well as off road parking.
It provided everything we needed for our stay & would definitely recommend & would be more than happy to book again.

This is the second time in succession renting through Helloguest and the second time we have arrived to find the flat has not been cleaned, dirty towels and bed lined on the floor and the bed unmade, hairs in the sheets...disgusting. I would absolutely avoid dealing with this company, either as a client or as a customer renting.

We stayed in a beautiful home in Bollington. It was very clean, nicely decorated, and perfect for our family.

Logement chez veronica a kirriemuir en Ecosse est tres bien situe et propre. Nous recommandons cette hote. De bons conseils pour les visites.

Lovely clean spacious property had everything we needed for our stay. Would definitely use again. Host was very good at answering any questions and responded,quickly.

Great location and lovely place to stay.
Had everything we needed and an easy check in system.
Hosts were honest and informative.
We enjoyed our stay very much it was me and my wife and little girl and we decided to stay for a few nights in Blackpool on way to Scotland and everything was perfect and everything was nearby and close walking distance to Blackpool tower and attractions and lots of really good food places nearby as well.
Great hosts and would happily stay again if we go to Blackpool again.

Beautiful cottage, thoroughly enjoyable stay, would definitely recommend.

The house was a good size, clean and had a lovely garden. It was perfect for our needs.

I stayed in Veronica’s apartment in a family trip. The apartment is centrally located and good communicated, but at the same time very quiet. There was some small things that could be fixed, like some new pots or the faucet to the bathtub, but in general it was a very nice experience. The communication with Veronica was excellent, and she tried to be as flexible as possible with the check in and check out. The living room was a great space to share with all my family, and my little niece really enjoyed the toys in the apartment!

My stay at this amazing house went really well no issues at all, it was splendid, house sits in the middle of a quiet area, spacious, equipped with all the amenities and my experience was fantastic, would definitely visit again 🙌🏾🙌🏾