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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Low Catton Walled Garden Stay We had a lovely stay at the cottage, on arrival it was very clean, well equipped and dog friendly. The accommodation was as advertised and very welcoming. The ground... Zobacz więcej

Oceniono na 5 z 5

We really enjoyed staying at Veronica's property in Surrey. It was great value, very stylish and comfortable, very secure, wity off road secure parking. The kitchen had everything you could need and t... Zobacz więcej

Oceniono na 5 z 5

We had an amazing weekend away at Veronica’s property in Nottingham. The house was really spacious and super clean, with all the amenities you need for the perfect weekend away. Thank you so much for... Zobacz więcej

Oceniono na 5 z 5

We stayed here for two nights during the marathon weekend in Brighton and overall had a good experience. The location is excellent — just a short five-minute walk to the beach and close to plenty... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja wynajmu domów wakacyjnych
  2. Biuro nieruchomości
  3. Obsługa noclegów
  4. Firma zarządzająca nieruchomościami
  5. Wynajem wakacyjny

Napisane przez firmę

HelloGuest provides a complete ‘end-to-end’ Airbnb management service delivered by one of the most experienced teams in the short-let property industry covering all of the UK. We have the inside knowledge to perfect your listing, which can help you earn thousands more each month. Services guest communication, screening, listing optimisation, multi-channel marketing for maximum exposure, cleaning, linen management, key exchange, pricing and more.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

702 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 90% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great cottage

18 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Hello Mrs taylor, thank for you 5 star review...we are please that you enjoyed the cottage and hope to welcome you again. Contact us direct for the best rates!

Oceniono na 1 z 5

Mould and broken items - being ghosted by company

Stayed at one of the properties. Mouldy items in the living room. Some lights not working. Broken units in kitchen. Fridge door storage missing. Freezer iced up. Shower not working. Shower screen seal absolutely disgustingly mouldy and dirty. Described as for 5 guests. Seating for 4. Garden and outside furniture in disrepair.

Absolute cheek to ask for a £300 damage deposit with all that in mind.

I have put in a complaint and asked for a partial refund for accommodation and cleaning fee. They said they would investigate and have since ghosted me on numerous emails.

Do not stay at a property managed by this company.

Update: they have now emailed stating that they have advised previously (I have an email trail so that’s a lie) that they can’t offer compensation.

The reply below to this is also a lie. The mould in the bathroom and the fact that we had fix the shower with a hair band did affect our stay. It was disgusting and so is their customer service.

4 lipca 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Hi Louise, thank you for your feedback, this was reviewed with the property owner, the items you raised were not as significant as implied and would not have affected your stay or use of the property, for this reason on this occassion the owner did not feel that compensation was merited, we are sorry this may not be the outcome you were hoping for, kind regards

Oceniono na 5 z 5

Easy booking, gorgeous place!

The accommodation was lovely and perfect for getting away from the city! The vendors were very accommodating and showed us different areas to explore! Booking was easy and there was communication throughout.

11 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you for the lovely 5 star review! Glad the cottage was a peaceful break from the city. Great to hear booking was easy and that our team could point you to places to explore. We’d be happy to host you again contact us directly for the best rates!!!.

Oceniono na 5 z 5

5 Star review

5 Star review - clean & tidy place. Communication was easy and clear advice received. Parking - i would give 4 star otherwise I will recommend and I hope to return again to the cabin

1 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Hello Mizan, Thank you for the 5-star review. I’m glad you found the cabin clean and communication clear. We appreciate the feedback on parking & we’re updating our arrival info to make it easier next time. We’d be happy to welcome you back contact us directly for the best return rates!.

Oceniono na 5 z 5

A great stay in a lovely house

A great stay in a lovely house. Amazing location so close to the harbour. Lovely to sit in the top room and gaze out of the window at the sea and watching all the goings on around the harbour.

16 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Hello Teddy, thank you for the kind 5 star review. I’m glad you enjoyed the house and the harbour location. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Fab accommodation in a great location

Fab accommodation in a great location. Minutes walk from the beach, harbour and town. Had everything we needed for our weeks stay and it was comfortable and clean.
Parking was easy to find in nearby residential roads.
Host was friendly and gave us all the information we needed.
Would definitely recommend.

8 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you for the lovely 5 star review. I’m glad the location worked and you had everything you needed for the week. We appreciate the recommendation and would be happy to host you again contact us direct for the best return rates!.

Oceniono na 5 z 5

We stayed at the house in Royal…

We stayed at the house in Royal Tunbridge Wells, beautiful home, and great location. Would definitely stay there again and recommend this house to others.

11 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Hello Sarah, thank you for the lovely 5 star review. I’m glad you enjoyed our home. We appreciate the recommendation and would be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Great experience

Great experience. Loved the place. Felt like home.

8 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you for the 5 star review! I’m glad it felt like home and that you enjoyed your stay. We’d be happy to host you again contact us direct for the best return rates!

Oceniono na 5 z 5

Churston Ferrers

Had a lovely stay in a cottage in Churston Ferrers, Devon. House was exactly like the photos. Very quiet neighbourhood. Excellent for exploring the English Riviera!

9 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, William for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Great company

Great company, no issues at all.

Lovely flat - 24 Leonard Street in London - not a designer flat, just a home-like flat perfect for a small family that wants to live in London for a while.

We would love to come back to both the flat and the management agency.

14 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Barnstaple Stay

We had a great stay at this modern 3-bedroom house on a quiet new build estate. We were visiting family in the area so was an ideal base to travel from.
The house is lovely- stylishly furnished and very comfortable. There is a spacious lounge and dining area & fully fitted kitchen with everything we needed.
One bedroom has a large en-suite, there is also a family bathroom as well as a downstairs cloakroom.
Each bedroom was a great size.
There is a back garden with patio area as well as off road parking.
It provided everything we needed for our stay & would definitely recommend & would be more than happy to book again.

9 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, Tracy for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 1 z 5

Unhappy

This is the second time in succession renting through Helloguest and the second time we have arrived to find the flat has not been cleaned, dirty towels and bed lined on the floor and the bed unmade, hairs in the sheets...disgusting. I would absolutely avoid dealing with this company, either as a client or as a customer renting.

10 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

We would sincerely like to apologise that the property not being prepared. We rely on trusted cleaning providers to professionally clean properties between stays. In nearly all bookings this is delivered as expected while there are rare instances that things don't work as planned. The cleaning provider was made aware of the issues and we hoped it was resolved. However, given it happened again, with the property owner, we have decided to replace the cleaning provider for a better one.

We completely understand your disappointment and have tried contacting you on many occasions to offer compensation for the inconvenience you went through. We haven’t been successful so far, but we will keep trying, as providing a great service to our guests is our priority.


All the best"

Oceniono na 5 z 5

Beautiful home

We stayed in a beautiful home in Bollington. It was very clean, nicely decorated, and perfect for our family.

31 lipca 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, Catherine for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Logement chez veronica a kirriemuir en…

Logement chez veronica a kirriemuir en Ecosse est tres bien situe et propre. Nous recommandons cette hote. De bons conseils pour les visites.

5 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, for 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Lovely clean spacious property had…

Lovely clean spacious property had everything we needed for our stay. Would definitely use again. Host was very good at answering any questions and responded,quickly.

1 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, Nicola for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Great location with everything nearby

Great location and lovely place to stay.
Had everything we needed and an easy check in system.
Hosts were honest and informative.
We enjoyed our stay very much it was me and my wife and little girl and we decided to stay for a few nights in Blackpool on way to Scotland and everything was perfect and everything was nearby and close walking distance to Blackpool tower and attractions and lots of really good food places nearby as well.
Great hosts and would happily stay again if we go to Blackpool again.

27 lipca 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, Dave for the 5 star review. We’d be happy to welcome you back contact us directly for the best return rates on your next stay!

Oceniono na 5 z 5

Beautiful cottage

Beautiful cottage, thoroughly enjoyable stay, would definitely recommend.

1 sierpnia 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, Sandra for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Lovely house

The house was a good size, clean and had a lovely garden. It was perfect for our needs.

28 lipca 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you, Claire for the 5 star review. We’d be happy to welcome you back contact us direct for the best return rates!

Oceniono na 5 z 5

Quiet apartment located in central London

I stayed in Veronica’s apartment in a family trip. The apartment is centrally located and good communicated, but at the same time very quiet. There was some small things that could be fixed, like some new pots or the faucet to the bathtub, but in general it was a very nice experience. The communication with Veronica was excellent, and she tried to be as flexible as possible with the check in and check out. The living room was a great space to share with all my family, and my little niece really enjoyed the toys in the apartment!

29 lipca 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Hello Manuel, thank you for the thoughtful 5star review. We’re glad the apartment’s central yet quiet location worked well for your family and that the living room and toys were enjoyed. It was a pleasure hosting you and we’d be happy to welcome you back. Contact us directly for the best return rates!

Oceniono na 5 z 5

My stay at this amazing house went…

My stay at this amazing house went really well no issues at all, it was splendid, house sits in the middle of a quiet area, spacious, equipped with all the amenities and my experience was fantastic, would definitely visit again 🙌🏾🙌🏾

25 lipca 2025
Opinia niezależna
Logo Helloguest

Odpowiedź od Helloguest

Thank you for such a lovely review Ali. We're so glad you enjoyed your stay We'd love to welcome you back.

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