We have been buying from Heirloom Roses for about 5 years and have been extremely happy with the beauty and durability of their roses. It's great for hard to find roses in your area and they provide... Zobacz więcej
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Zobacz, co mówią recenzenci
All 3 plants arrived on expected date & in excellent condition. 2 were gifts & have been delivered‼️ Each recipient was delighted. We all can’t wait to plant, pamper & see our beautiful roses bloom!... Zobacz więcej
I purchased 3 roses in May 2025 from Heirlooms rose. After a winter, 3 of them totally died. I request warranty claim but rejected. I spent hundreds of dollars to purchase roses in 2025 and did not se... Zobacz więcej
Reakcja na opinię
Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
Dane kontaktowe
Stany Zjednoczone
- 800-820-0465
- info@heirloomroses.com
- www.heirloomroses.com
4,2
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1 tys. recenzji
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Heirloom Roses is Quality, Quality, Quality!
We have been buying from Heirloom Roses for about 5 years and have been extremely happy with the beauty and durability of their roses. It's great for hard to find roses in your area and they provide wonderful informative videos and emails that we really enjoy. We love the custom stakes and have purchased over 200 of them which is so helpful when we have visitors to our gardens.
17 czerwca 2026
Opinia niezależna
I purchased 3 roses in May 2025 from…
I purchased 3 roses in May 2025 from Heirlooms rose. After a winter, 3 of them totally died. I request warranty claim but rejected. I spent hundreds of dollars to purchase roses in 2025 and did not see any flowers in 2025 and all of them died in spring 2026. I tell my friends never purchase roses from heirloom roses because their customer service and warranty policy are terrible. They denied customers claims based on what they assumed. They never care about customer’s feelings.
23 maja 2026
Opinia niezależna
Odpowiedź od Heirloom Roses
Dear Carrie,
We're truly sorry your roses didn't survive the harsh Boston winter. Losing plants you've cared for is heartbreaking, and we understand why you're frustrated.
We reviewed your claim carefully against our warranty policy. While the specifics of the case meant we couldn't approve it, we recognize you've been a valued customer for years and that matters to us. We did send you a discount on your next purchase as a token of our appreciation.
Our team is always here if you'd like to discuss rose care strategies for Boston's climate.
Sincerely,
The Heirloom Team
Not quite a guarantee
They have a great array of roses, but they sent me a DEAD PLANT. I sent in a photo and got a store credit for the price of the plant. But now I have to pay an ADDITIONAL $25 in shipping to use the credit. They should just be decent and professional and send a REPLACEMENT. Charging me extra to replace the plant makes me not want to purchase any more roses from them.
UPDATE: they have reached out asking me for my details, but after reviewing their replies to other customers, I will decline. While not outright rude, you are dismissive and continue to blame the customer, so I will spare myself the further insult.
As I stated, I received full credit, so my plant of two weeks was clearly not viable. And I have already gone back and forth with customer service about it costing me $25 EXTRA to reorder/ship a replacement (which I will not be doing -- $65 a bush is MORE THAN ENOUGH for the tiny rose you provide and $90 is an insult) Customer Service would not budge and did not care that your poor product was going to FURTHER cost me, so what is the point? You will just reply with more of the same, that's our policy. Hope it is worth losing a 15 year customer,
19 maja 2026
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for sharing your feedback. We take all customer concerns seriously.
Based on what you've described, if your rose died within two weeks, that should have been handled as a replacement—not processed through our standard warranty credit. That may be what happened here.
To investigate and make this right, we'll need your order number or the email address associated with your account. This is why we requested the details. Please reach out with this information, and we'll look into this right away.
HUGE disappointments
HUGE disappointments ..small, weak, unhealthy roses
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for your review. We're sorry to hear you had a disappointing experience.
We reached out to you through Trustpilot to get your order details so we could help, but we didn't receive a response. Without this information, we're unable to investigate or assist.
Our roses are backed by a Delivery Quality Guarantee and a One-Year Rose Guarantee. If your roses arrived unhealthy or didn't thrive, we want to help. Please visit our guarantee page to learn more and submit a claim: https://heirloomroses.com/blogs/about-us-ordering/guarantee
You can also reach us directly at 800-820-0465 or info@heirloomroses.com with your order number, and we'll work with you.
We're here to help.
Sincerely,
The Heirloom Team
I strongly don’t recommend purchasing…
I strongly don’t recommend purchasing from this company, they will not honor their guarantee. They will come up with every possible excuse not to honor it.
It honestly doesn’t matter how much proof you have it doesn’t matter how much photo evidence you have. They’re not going to honor it so don’t even try.
Sent me one good rose and one bad, one is doing very well the other worse and worse every week. Didn’t care about photos or my experience.
13 maja 2026
Opinia niezależna
Odpowiedź od Heirloom Roses
Hello Eric,
Thank you for taking the time to share your feedback. We take all concerns seriously and want to clarify what happened in your case, as it may help other gardeners understand our guarantee.
You received two roses on April 13th in the same shipping containers under identical conditions. One has thrived beautifully—which demonstrates both the quality of our plants and your gardening knowledge. The other has not performed as expected.
Our Guarantee terms specifically require that roses be replanted in the ground or repotted into larger containers within 2 weeks of arrival. Our team provided this guidance and recommended an 18-inch container. Instead, the roses remained in their original shipping containers for over a month—well beyond the timeframe required by our guarantee.
When one plant thrives under the same conditions while another struggles, it typically indicates a difference in the plant itself rather than a product defect. We offered to reassess after proper replanting and care, consistent with how we honor our guarantee for all customers.
We genuinely value quality and customer care. Our team provided detailed guidance and offered follow-up support. We stand behind our products and our policies, which are applied fairly and consistently to every customer.
We wish you success with your garden.
Best regards,
The Heirloom Team
I'm very disappointed at how slow this…
I'm disappointed at how slow this process is, and am starting to be concerned that I've thrown a LOT of money...top price...at products that I'm not going to receive. I ordered some weeks ago, it seems, and nothing has appeared. Plus the prices on line have dropped significantly due to sales, while I'm losing planting season, faith, and possibly a chunk of money. Trying to figure out how to contact the company
12 maja 2026
Opinia niezależna
Odpowiedź od Heirloom Roses
We're here to help with your order.
We reached out to you through Trustpilot asking for your order details so we could check your shipment status, but we didn't receive a response.
Rather than wait, here's how to reach us directly — we're much faster this way:
Email: info@heirloomroses.com
Chat: Available on heirloomroses.com
Contact form: heirloomroses.com.zendesk.com
Phone:(800)820-0465
Your order confirmation email also included our support contact information.
Share your order number and we can immediately confirm where things stand with your shipment and answer any questions about timing.
Sincerely,
The Heirloom Team
Heirloom Roses never delivered
Heirloom Roses switched to an AI system. I updated my address, and they delivered to my previous address. When I notified them of the error, they insisted it was my fault and refused to do anything to help. Avoid at all costs- customer service is dismissive and the company doesn't care about it's customers.
Update: Their response on here is that they stand by the awful customer service where they refused to admit to their error and refused to correct anything. Their website clearly states that they use AI. Feel free to give them your money without receiving anything in return. You, too can be dismissed and ignored.
7 maja 2026
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
Our Shopify order records clearly show that the shipping address you provided at checkout matches your order confirmation email, which was automatically sent to you. Our records show this email was opened. This address was never modified from the time you placed the order. The order was shipped to the address on file and delivered successfully on April 13, 2026.
We also want to clarify that Heirloom uses Shopify for our e-commerce platform—we haven't made any changes to our ordering or fulfillment systems.
We process and ship all orders according to the information provided at checkout, which is standard practice for e-commerce. We understand this situation is frustrating, but we stand by how we handled this order.
Best regards,
Heirloom Roses
i filed a dead perennial plants and 2…
i filed a dead perennial plants and 2 rose bush and i get a store credit in 10 mins. i love heirloom they have beautiful roses and has the best customer service. i ordered total of 15 plants last year 2025.
17 kwietnia 2026
Opinia niezależna
Buyer beware of you buy their roses on…
Buyer beware of you buy their roses on any third party site like Amazon or Walmart they do not honor the one year warranty policy and prices are marked higher on third party sites.
10 listopada 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for your feedback. Roses purchased through Amazon or Walmart are covered by those platforms' 30-day return policies, as stated in each product listing. Marketplace fees result in higher pricing compared to purchasing directly from heirloomroses.com.
For our full 1-year warranty coverage on future purchases, we encourage ordering directly from our website.
If you have specific concerns about your roses, please contact us directly at info@heirloomroses.com and we'll do our best to assist.
Sincerely,
The Heirloom Roses Team
Will buy from them again
What great people. Helped out in every way they could.
25 sierpnia 2025
Opinia niezależna
Stop Shopping Heirloom Rose for their Fake Warranty Policy
I feel obliged to share my poorest experience with a company like Heirloomroses.com that claims that they have a warranty policy in place to lure customers for their products, but, in fact, that so-called policy is subjective and up-to their own CS team's judgement.I spent over 6000 dollars for their plant and fertilizer in a year from June 2024 and keep buying almost every month because of my trust in their quality and service. However, I live in NE FL, the extreme summer weather sometimes made it difficult for the young seeding plants to survive. When I report 5 plants for warranty request lately, I got rejected because they believed the plants died due to the fact I planted them in small pots instead of a 15 gallon container. I explained to them that based on some experienced local rose gardeners in zone 9B-10, it is best to grow the small plants in the small pots to monitor the nutrition and water supply closely for the first few month before moving them to a bigger pot of 3 Gallon to 5 gallon as they grow. We should never grow the baby plants in a large container to make it more difficult for the plant to survive. Unfortunately, Heirloom CS team thinks they know the climate worldwide and deem themselves as experts to have misjudges and refused a claim from a decent and loyal customer who entrusted them with so much time and money. They should have made changes in the warranty terms to have informed people how they truly deal with the claims, which is subject to their own judgement and understanding how to grow roses.
In doing so, more opportunities would be turned to retailers like Home Depot, Lowe's and Ace Hardware that truly believe in the quality standard and stat behind their products. In addition, their prices are so much less expensive than Heirloom Roses'. Stay away from the fake warranty statement and shop rose plants elsewhere.
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
We are truly sorry to hear about your disappointment, especially after the trust and investment you have made with us. We sincerely appreciate your business and the opportunity to provide roses for your garden.
Our warranty is in place to support customers when plants do not survive despite being planted and cared for according to our recommendations. To give roses the best chance of establishing, we ask that they be transplanted into at least a 5-gallon container within two weeks of arrival. This allows the root system adequate space to grow without competing for nutrients or water.
In this case, the photos show that your roses remained in smaller containers for several months, alongside other plants. Because this planting method does not meet the care guidelines we provide, we were unable to honor the warranty.
We regret that this has left you feeling unsupported, as that is never our intention. Our team is committed to helping all gardeners succeed with their roses, and we will take your feedback into account as we continue to improve how we communicate our warranty terms and planting guidance.
Thank you again for your feedback and for being part of our rose community.
— The Heirloom Roses Team
Fingers Crossed…
I just received my rose bush…I ordered 4 of them. I assumed I would be getting a Rose bush with a couple of flowers. I had no leaves and no flowers just stems. Maybe this is how they ship?!? I’ve planted them and hoping for some leaf growth soon. For the price they look really spindly and not strong….Secondly, I’m disappointed they do not notify you when the shipment leaves the warehouse…after the order is placed there really isn’t much follow up…unlike Fast Growing Trees. They alert when they ship and when they are delivered. This is my first time “cheating” on Fast Growing Trees…fingers crossed 🤞🏽 t ends better than it started.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Hi Petra,
Thank you for your feedback and for giving Heirloom Roses a try! It sounds like you may not have received our order and shipping confirmation emails, which sometimes land in spam or promotions folders. Those messages include tracking details and a short video explaining exactly what to expect when your roses arrive—so there are no surprises about their appearance.
We purposely defoliate our roses before shipping to help them retain moisture while in transit. This means they may arrive without leaves, but you can expect them to start leafing out in just a few short weeks.
Your roses are one-gallon, first-year, own-root plants—carefully grown to be strong and ready to flourish in your garden.
It might be helpful to check your email settings, including spam and promotions folders, to make sure messages from us aren’t being filtered. Adding us to your safe sender list can also help ensure you receive all future updates and tracking information.
If you have any concerns as your roses grow, our rose experts are always happy to review photos and offer personalized care tips—just email us at info@heirloomroses.com.
We’re excited to see how beautifully they’ll bloom for you! 🌹
—The Heirloom Roses Team
Using AI instead of personal service. Uncaring!
Apparently, there is no ability for me to leave a review on Google, so I am leaving reviews on other platforms to warn others of my experience. Their customer service seems to have changed drastically. I’m highly disappointed with my experience. I was initially put through to an AI robot, which, had I been informed about, would have helped manage expectations. However, Gemma’s responses were frustratingly unhelpful, and she wasn’t truly understanding my concerns. Upon realizing I was speaking with AI, it was the final straw.
Even though my account shows 10 roses in the “Archived Wishlist,” the page simply won't load. If there had been a real person monitoring this, they could have helped resolve this issue instead of Gemma dismissively telling me that “some wishlists didn’t transfer.” How could she possibly if know mine didn’t? More likely, the issue lies with the page’s loading function. This is something that could affect all customers—why doesn’t HR want to be aware of that?
Bottom line, I’ve spent over $1,100 buying over 30 rose bushes from Heirloom Roses in recent years, and while I’ve always supported the company, I can’t continue to do business with a company that relies so heavily on AI without proper human oversight. For my new rose garden, I’ll be purchasing from other companies like David Austin and Jackson & Perkins moving forward. I’ve been loyal to Heirloom Roses, but this experience has shown a lack of genuine care for ALL HR customers. I simply can't support a company that doesn't value its patrons.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Hello Jillian,
Thank you for sharing your feedback. I understand how frustrating this must have been, especially after the loyalty you’ve shown us over the years.
We are fully aware that a small portion of customers—yourself included—were affected by wishlist issues with our previous provider. Unfortunately, not all lists transferred correctly during the changeover. This is exactly why we moved to a new system, which we expect to be far more reliable moving forward.
While our AI assistant is available for quick answers, we also have a full team of human agents who review all AI interactions and are available during business hours if you ask the AI bot for a human or call us directly. I’m sorry that wasn’t clear during your conversation and that it didn’t feel as personal or effective as it should have.
We appreciate the many years you’ve chosen us for your garden, and your feedback will continue to guide us as we improve both our technology and customer care.
Sincerely,
The Heirloom Roses Team
Fall on love with roses again!
I now have 8 rose from Heirloom Roses, and I have fallen in love with roses--again. Over the years, the roses I've bought were not 'own root' and they eventually would go back to the 'mother plant.' This company is amazing, their roses are amazing, and they want you to be successful at growing healthy roses!
29 lipca 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve fallen in love with roses all over again and that our own-root roses are helping you enjoy healthy, thriving plants. At Heirloom Roses, we’re truly passionate about supporting your gardening success and bringing the best quality roses to your garden. Happy growing, and we look forward to helping you add even more beauty to your collection!
So disappointed
They sent me a rose that was weak and spindly, but I knew I could baby it, so I did not complain. First year, the blooms were what I ordered. Second year, it was a completely different rose. I moved it, thinking perhaps not enough sun? This year, bloomed “wrong” again. So I contacted them to ask if they could at least tell me what rose I had received, so I would know growth pattern. Woman spoke to grower, wrote back that there was probably a different set of roots mixed in, which is why I got the right rose the first year. Duh, I know that, I just want to know what I DID get. Wrote back explaining that. I got attitude. “There is no way I could answer that” attitude.
I paid $70 to get the wrong rose and you will not take the picture to your greenhouse and ask someone who does know your product what they think? I will not use them again.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Hi Ruth,
Thank you for your review. We're truly sorry to hear about your experience and understand how disappointing it can be to care for a rose over two years and then not have it continue to perform as expected.
When you reached out, we consulted with our Head Grower to get you the most accurate answer possible. Since the rose bloomed true to variety in the first season, the most likely explanation is either a rare genetic mutation or—accidentally—more than one plant being rooted in the container. Unfortunately, with two full growing seasons having passed, we’re unable to confirm exactly what happened or identify the current bloom with certainty based on a photo alone.
We also want to clarify that our team member who assisted you responded with care and professionalism throughout the exchange. We're sorry if it felt otherwise, but we’ve reviewed the conversation and truly believe her intention was to help, even if the outcome wasn’t what you hoped for.
We always aim to be helpful and transparent, even in rare cases where we can’t provide a definitive answer. If you’d like to continue the conversation, we’re happy to talk further—please feel free to reach out to us at info@heirloomroses.com.
I am blown away by how great my…
I am blown away by how great my experience has been. I have 13 roses now from Heirloom and they are so beautiful and healthy. I was new to this when I started and the gals in customer service have been so helpful and kind! They get all of my business!!!!
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your roses and that our customer service team has been able to support you on your rose-growing journey. It means the world to us that you’ve chosen Heirloom Roses, and we’re honored to have earned your trust and business. Here's to many seasons of beautiful blooms! 🌹
They shipped me two rose bushes with…
They shipped me two rose bushes with rose rosettes disease and refused to honor the warranty in a reply from the company on April 5, 2025 after I contacted them on April 4, 2025. Update 4/9/25 = The company rep has since become combative - insisting that I did not give them time to reply even though my reviews were posted on April 5, 2025 after their first reply on April 5, 2025. They stated before honoring the warranty, they want me to remove this review from trustpilot. I told them no and that I would not update any review until they honored their warranty on their end. I have never had a company make such a demand before. I will be on edge for the next 9 months watching to see if my other 12 rose bushes were contaminated from the diseased bushes sent from Heirloom Roses. So far, there are no signs on my existing bushes but the incubation period is long. 2 rose bushes from COSTCO have been planted to replace the heirloom diseased bushes. The Costco ones look great so far. You can see from their reply to this post how they do business with consumers. I hope my review is helpful to others looking to make a purchase with the company. I would be hesitant to accept any replacement from this company due to the risk they have brought to my yard. My whole rose garden might be wiped out because of their negligence.
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
We understand how frustrating it can be to see symptoms of Rose Rosette Disease (RRD) in a garden. RRD is a viral disease spread by a windborne mite and can be introduced into any landscape by insects, tools, or even clothing. Our roses undergo rigorous health and safety protocols—including viral indexing, integrated pest management, and regular inspections by the Oregon Department of Agriculture. We do not have RRD in our fields, and all roses are shipped disease-free.
As stated in our Guarantee, we do not cover losses caused by pests. However, in good faith, we previously extended a courtesy replacement outside of our warranty terms to support you.
We also want to clarify that your review was posted before our team had the opportunity to respond to your weekend survey submission. We replied during regular business hours on the next available day.
We have made every reasonable effort to assist and provide resolution. At this time, we will not be offering anything outside of our standard warranty policy.
—The Heirloom Roses Team
Not what I expected for $60+ roses
I received these today and one seems to be thriving and the other not so. Reached out to them with the desire to exchange. That doesn’t seem to be an option with this company. First and last purchase. Moving on to another company.
4 lutego 2025
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for your feedback. We understand that receiving dormant roses may look different than expected, especially during the winter months. Our nursery is located in Oregon, where it is still winter, and we ship our roses in their natural dormant state to ensure they transplant successfully. Based on the photos you provided, both roses appear healthy and ready to thrive once planted and given time to wake up in the spring. We stand behind our plants and Our Guarantee, and we’re confident that with proper care, your roses will flourish. If you have any questions about planting or care, we’re happy to assist!
Buyer beware
$60 rose purchase was wasted. I received a bare-root rose barely 4 inches high. Fertilized weekly and watered daily. It never got taller than 12 inches in 4 months and succumbed to numerous pests etc. For comparison- I have 15 other bushes in the same location thar grew 4-5 ft in the same time period with fabulous blooms. Some were even Walmart $15 roses. Heirloom refused to refund my money despite their "warranty"
27 września 2024
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for sharing your feedback. We’re sorry to hear that your rose didn’t meet your expectations. To clarify, all of our roses are shipped as well-established, 12-16 month old, gallon-size, own-root roses. We do not sell or ship bare root roses.
In addition, it appears that over-fertilizing and daily watering may have contributed to the rose’s stunted growth, as these practices can stress the plant. Our warranty does not cover damage caused by pests, including the mite that spreads rose rosette disease, which is what was determined in this case.
We understand this situation is disappointing, and we would be happy to assist you with future rose care. Thank you for your understanding.
Great healthy plants
20 września 2024
Opinia niezależna
Odpowiedź od Heirloom Roses
Thank you for your feedback! We are happy to hear you are pleased with your purchase. Our rose care experts are available, should you need any guidance. Happy planting!
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