Hays Travel - Specialist Cruise Centre Recenzje 

2623
Wynik TrustScore: 5 na 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Zobacz więcej

Oceniono na 5 z 5

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Biuro podróży
  2. Biuro organizujące wycieczki statkiem
  3. Agencja podróży
  4. Agencja wycieczek kulturalnych
  5. Kantor
  6. Agregator turystyczny

Napisane przez firmę

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Dane kontaktowe

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Zjednoczone Królestwo

  • 03330339985

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2623)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 121 628

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Michaela was so helpful

Michaela was so helpful. Was able to answer all my questions with ease.

27 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Donna Boyd,

Thank you for your wonderful review! We are so pleased to hear that our colleague was helpful and able to answer all your questions with ease.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Great service, really knowledgeable agent

Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

30 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Celebrity Beyond. Kind regards Tim.

Oceniono na 5 z 5

Attention to detail everything covered…

Attention to detail everything covered for our up coming cruise

2 września 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Jacqueline,

We're so glad to hear that we covered everything for your upcoming cruise with great attention to detail. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Oceniono na 5 z 5

First class service

Excellent and efficient service from Tim who has very extensive knowledge of the cruise industry and goes out of his way to help his clients. Would highly recommend.

26 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you Mrs Frendo for the lovely review. It is always a pleasure booking your cruises for you.

Regards
Tim

Oceniono na 5 z 5

The more i use Hays the more…

The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking. I look forward to chatting with her as or Cruise gets nearer.

31 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Louis Malin,

Thank you for your wonderful feedback! We are so pleased to hear that you feel comfortable with our travel consultants and that you've had such positive experiences. We look forward to assisting you further with your cruise plans.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Great as always 😊

1 września 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for leaving a 5* Review, I look forward to helping you again in the future. Emily

Oceniono na 5 z 5

Fantastic customer service!

Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all details of booking fully. I had spoken to other travel agents as well and the customers service made me definitely want to book through Haystravel.
Thank you so much Lynda!

29 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your wonderful comments and feedback. I am so pleased I was able to help with your booking, you have an exciting cruise planned. Linda

Oceniono na 5 z 5

Shelley always helps me to research and…

Shelley always helps me to research and find the booking I need. She provides the info accurately and promptly and we agree a deal quickly.

Always a good job.

30 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Venus. Kind regards Shelley.

Oceniono na 5 z 5

When I booked I didn't know that the…

When I booked I didn't know that the cabin was small and my friends husband is disabled. I rang up and I spoke to Carol. It took her three hours to find me the right cabin for us all. Excellent service in my opinion.

22 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you so much for your kind feedback and 5* review. We hope you have an amazing time on board Ventura. Kind regards Carol.

Oceniono na 5 z 5

Emily was very helpful.

29 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Iona. Kind regards Emily.

Oceniono na 5 z 5

Excellent Service from Hays Travel

I’d like to say a huge thank you to Hays Travel, and especially Andrea Barker, for the excellent service I received.

After experiencing some issues trying to complete my booking online, I contacted Andrea for assistance. She was incredibly helpful, friendly and professional throughout, taking the time to sort everything out for me over the phone and making the whole process completely hassle-free.

Andrea even managed to secure me a little extra discount, which was a fantastic bonus! She also made arranging the payment for our cruise straightforward and easy.

It’s refreshing to receive such great customer service, and Andrea is a real credit to Hays Travel. I wouldn’t hesitate to recommend Hays Travel and Andrea Barker to anyone looking to book a holiday or cruise.

Thank you again, Andrea, for making the whole experience so easy! 👏🌟

22 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you so much for the lovely feedback and 5* review Ryan. It was a pleasure booking your cruise on board Arvia. Kind regards Andrea.

Oceniono na 5 z 5

Chelsea was fantastic dealing with late…

Chelsea was fantastic dealing with late booking efficient, amenable, knowledgeable,great service will book with hays again thank you

29 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. We hope you have a wonderful time on board Azura. Kind regards Chelsea.

Oceniono na 5 z 5

Professional staff

A very speedy initial response and although TUI were stating that there were no cabins available, Jack was able to find one and now I’m off on another cruise.

21 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Anthony Golding,

We are so pleased to hear about your speedy initial response and that we were able to assist you in finding a cabin for your cruise! We wish you an absolutely wonderful trip.

Kind Regards
Hays Travel

Oceniono na 5 z 5

What great service

What great service, really helpful and friendly.
Also my cruise booking was cheaper than other travel agents.

28 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thanks for the 5* review, i am so pleased i found you a great deal. Enjoy Queen Victoria.

Regards
Jo

Oceniono na 5 z 5

Excellent service from start to finish

Excellent service from start to finish. Recommended my friend too who also experienced a professional service from Rachael. She was very helpful as we were new to cruising.

28 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

It was my pleasure booking your cruise for you on Arvia. Thank you for the recommendation Tina.

Regards
Rachael

Oceniono na 5 z 5

Very friendly and helpful

Very friendly and helpful

17 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Have a lovely cruise on Queen Anne Julie.
Please call me if you need any further assistance with your booking.
Regards
Rob

Oceniono na 5 z 5

A very pleasant and helpful rep

A very pleasant and helpful rep. Hays are lucky to have such lovely staff

27 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for the lovely feedback Olivia, i will be sure to pass this to Jo, enjoy your holiday.

Kind regards
Amanda

Oceniono na 5 z 5

The travel agent I was blessed to deal…

The travel agent I was blessed to deal with (Tim) was absolut gem . Not only he was funny and with fantastic knowledge, he was extremely helpful.

He's a credit to the company

27 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for the lovely feed back Agnieszka Bialobrzeska, it was a pleasure booking your cruise on MSC World Asia.

Regards
Tim

Oceniono na 5 z 5

Very impressed

Our first time using Hays via a friend. Very impressed with the service (cheaper than our usual agent for the same cabin!) and with Tim patiently negotiating phone calls between us and our friends who started the booking.

19 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for leaving a wonderful 5* review and look forward to speaking with you again. Tim

Oceniono na 5 z 5

My son in law booked for my husband and…

My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.

27 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your kind comments, It's lovely to hear your son was pleased with the whole procedure. Joanne

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