Hays Travel - Specialist Cruise Centre Recenzje 

2623
Wynik TrustScore: 5 na 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Zobacz więcej

Oceniono na 5 z 5

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Biuro podróży
  2. Biuro organizujące wycieczki statkiem
  3. Agencja podróży
  4. Agencja wycieczek kulturalnych
  5. Kantor
  6. Agregator turystyczny

Napisane przez firmę

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Dane kontaktowe

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Zjednoczone Królestwo

  • 03330339985

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2623)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 121 995

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Connected to Ella and she was so well…

Connected to Ella and she was so well informed and very helpful with our booking
She answered queries we had and we feel very comfortable in booking with Ella

16 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Britannia. Kind regards Ella.

Oceniono na 5 z 5

Very professional and well informed staff…

Lovely booking staff. All questions answered. Really looking forward to the holiday. Thank you.

14 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback Neil. We hope you have a fantastic time on board Bolette. Kind regards Danielle

Oceniono na 5 z 5

Norwegian Fjords cruise telephone booking

All the Hays representatives who assisted in booking our Norwegian Fjords cruise were extremely helpful, polite and knowledgeable.
They contacted me back as promised when phone lines were very busy and made the booking process easy and straightforward.

29 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

sarah,

Thank you for your wonderful feedback! We are so pleased to hear that our representatives were able to assist you efficiently with your Norwegian Fjords cruise booking, making the process easy and straightforward. We appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Very easy to view the content of a…

Very easy to view the content of a holiday. Staff answered phone call quickly and with really helpful information.

7 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Customer,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our content easy to view and that our staff provided helpful information quickly. We appreciate your kind words.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Competitive pricing

Competitive pricing , quick efficient service and communication

14 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Mr Albert Crist,

Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service efficient and our pricing competitive. We truly appreciate your kind words.

Kind Regards
Emily

Oceniono na 5 z 5

Michelle was brilliant

Michelle was brilliant. Very friendly and super efficient. She was able to sort out my booking very quickly. Lovely to chat about cruise experiences. I would highly recommend.

14 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Adele Rayner,

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that our team was so helpful. We appreciate your recommendation!

Kind Regards
Michelle

Oceniono na 5 z 5

Very friendly man

Very friendly man, knew everything about the product. Went the extra mile amd always with a smiling chatty voice.

13 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Tim Armit,

Thank you for your wonderful feedback! We are so pleased to hear that you found me friendly, knowledgeable, and went the extra mile.

Kind Regards
Rob

Oceniono na 5 z 5

Friendly and very professional service…

Friendly and very professional service from Chelsea who was also very knowledgeable about cruise details. Would not hesitate to use Hays Travel in future

6 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Mrs P Browne,

Thank you for your wonderful feedback! We are so pleased to hear that you received such friendly, professional, and knowledgeable service. We look forward to assisting you again in the future!

Kind Regards
Hays Travel

Oceniono na 5 z 5

Booking made easy.

From initial on line enquiry thru to actual booking with an agent the process was informative and helpful. The agent was very efficient with a welcoming approach.

13 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Alistair Horne,

Thank you for your wonderful feedback! We are so pleased to hear that your experience, from online inquiry to booking with our agent, was informative and helpful. We're glad our agent's efficiency and welcoming approach made a positive impression.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Online chat and price matching useful

Being able to chat online was useful. Agent was helpful in providing information and advice. Price matching enabled us to book via Hays rather than elsewhere,

11 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Jill W,

Thank you for your wonderful feedback! We are so pleased to hear that our online chat and price matching enabled you to book your holiday with us.

Kind Regards
Hays Travel

Oceniono na 5 z 5

…At ease

It's the frist time ihave used you for booking are Hoiday cruise. .I had a lady called Emily she was so nice and so professional and gave a good deal in my booking of are cruise.So I was more than happy..
I will definitely!!!! Will be back next year to book again .Robert

5 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Robert,

Thank you so much for your wonderful feedback! We are so pleased to hear that your first booking experience was a happy one and that our team member provided such professional and helpful service. We look forward to assisting you again next year!

Kind Regards
Hays Travel

Oceniono na 5 z 5

Great all round service

Great all round service. Tim was really helpfull with all my needs.

9 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Azura. Kind regards Tim

Oceniono na 5 z 5

Jackie is my go to for support and…

Jackie is my go to for support and advice for booking a cruise. As soon as I spoke to her in January 2023 to book my first cruise following a bereavement, I knew her advice would be invaluable. Have been on 3 more since then, always speaking to Jackie first and even a solo cruise this year. The booking process is exemplary, kept up to date and no hard sell. I really appreciate Jackie’s knowledge and understanding

3 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review Ailsa. We hope you have a wonderful time on board Iona. Kind regards Jackie.

Oceniono na 5 z 5

From the moment I first spoke with…

From the moment I first spoke with Jackie Wilson I was put at complete ease.
Having not been abroad or on a package holiday for 7 years and the first time booking a cruise I was slightly overwhelmed. Jackie explained my options and helped me make a decision on which package to go for, also taking time to explain how cruises work in general with flights and transfers etc. I wouldn’t hesitate to recommend her to friends and family and I’ll definitely be booking again with her in the future.

11 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Spectrum of the Seas. Kind regards Jackie.

Oceniono na 5 z 5

This is the second time we have booked…

This is the second time we have booked our holiday with Hays Travel, and once again we received excellent service. I would highly recommend them.
On both occasions, the staff were extremely helpful, friendly and knowledgeable.

4 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you have a wonderful time on board Azura. Kind regards Joanne.

Oceniono na 5 z 5

That i can get the help I need

The person who i spoke to was very helpful and helped me sp much. As im profoundly deaf your chat service is excellent

3 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your kind comments, I am so pleased to hear your experience with me was excellent. Wishing you a wonderful holiday. Chelsea

Oceniono na 5 z 5

It was really easy to book a cruise

It was really easy to book a cruise. Tim was extremely helpful, and gave us great advice on cabin location and any additional benefits that we were entitled to. He even contacted the cruise line to ensure that we could take a back to back cruise. Thank you for all your help and support.

30 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your wonderful review! I am so pleased to hear that you had such a positive experience. It's fantastic to know you received great advice and support. Tim

Oceniono na 5 z 5

Fabulous service

Fabulous service , thank you

2 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for leaving a wonderful 5* review. You have an amazing cruise to look forward to. Chelsea

Oceniono na 5 z 5

I also booked a holiday to the Maldives…

I also booked a holiday to the Maldives through Shelley and highly recommend her and said l would definitely book again through Shelley.

1 sierpnia 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful feedback! I am thrilled to hear you had such a positive experience booking your Maldives holiday with me and that you chose to book with me again. Kind regards, Shelley

Oceniono na 5 z 5

Fabulous as always

Fabulous as always. Tim was very lovely, informative and so friendly. Every time I call to find out about a cruise he is always so helpful. A credit to Hays Travel.

31 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful feedback!
It was my pleasure to help you as always,
Kind Regards, Tim

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