Grind Recenzje 

13 187
Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... Zobacz więcej

Oceniono na 5 z 5

We love the Grind Advent Calendar and order one every year. Beautifully boxed and presented and an excellent design. Specialist,festive coffee pods for each day make it a special time! Love it!

Informacje dotyczące firmy

  1. Sklep z kawą
  2. Producent ekspresów do kawy
  3. Palarnia kawy
  4. Kawiarnia
  5. Stoisko z kawą
  6. Hurtownia kawy

Informacje przekazane przez różne źródła zewnętrzne

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Napisane przez firmę

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

13 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(13 187)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1500

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Good service / Great coffee

Good service / fast delivery / great coffee

Thank you

15 września 2026
Logo Grind

Odpowiedź od Grind

Hi Paul, thanks for leaving us your review - so glad to hear you're enjoying your Grind coffee! ☕️ ✨

Oceniono na 4 z 5

Very early dispatch

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close to roasting as possible so this worries me that the coffee won’t taste as good as it should if it had been fresh. I was expecting the calendar to be on pre order ready to dispatch just before advent starts. I hope I am wrong and it will be ok

7 września 2026
Logo Grind

Odpowiedź od Grind

Hi Karen, thanks for leaving us your review - although we're sorry if you were expecting your Grind Advent Calendar a little closer to Christmas!

We completely understand your concern around the freshness of the coffees in the Advent Calendar, especially when roast date is such an important part of enjoying speciality coffee.

The good news is that each coffee is packed to keep it tasting as fresh as possible until you’re ready to enjoy it throughout December.

For the best experience, we’d recommend keeping your calendar somewhere cool and dry, away from direct sunlight and heat.

Oceniono na 1 z 5

Difficult website; difficult staff.

I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadvertently taking out a number of new subscriptions. The net result being that I ended up with 3 kg of ground within 3days. No help from Grind; no admissions & no returns. No joy & no more of them.

14 września 2026
Logo Grind

Odpowiedź od Grind

Hi John, thanks for taking the time to leave a review and we're sorry to hear about the frustrating experience you had with your subscription and the accidental orders - that's definitely not the experience we want any of our customers to have! I can see our customer experience team explained our policy regarding returns, but I want to assure you that your feedback regarding the website has been shared internally too!

Oceniono na 5 z 5

Amazingly prompt

I was amazed to place an order on Sunday, receive a response on Monday morning, and receive the parcel on Tuesday!

Even if the coffee hadn't been the excellent quality expected, I would have been delighted!

13 września 2026
Oceniono na 5 z 5

My Grind

My parcel has just arrived and I love it
What a great idea fir an advent calendar
Thank you

12 września 2026
Logo Grind

Odpowiedź od Grind

Thank you so much! We’re so glad you love the Advent Calendar - hope you enjoy every day in December! ☕️✨

Oceniono na 5 z 5

Lovely coffee

Really nice tasting coffee and very fast delivery and good value. The ethical and sustainable focus is also something I have been looking for. I am converted!

12 września 2026
Logo Grind

Odpowiedź od Grind

We’re so glad you’re enjoying the coffee and that our ethical and sustainable focus resonates with you too ☕️

Oceniono na 5 z 5

thoroughly enjoyable

Arrived in good time, great coffee throughly enjoy and would order again

6 września 2026
Logo Grind

Odpowiedź od Grind

Thanks so much for the lovely review! We’re so glad you’re enjoying the coffee and hope to see you back for more soon ☕️🩷

Oceniono na 5 z 5

Great Customer Service

I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I emailed Grind quickly asking for their help to swap it over before dispatch, not holding much hope… but they did! What a great company that actually cares about its customers. Thank you grind!

10 września 2026
Oceniono na 5 z 5

Great choice of advent calendars

Great choice of coffee based advent calendars meant I was able to find something for both my husband and daughter. Good website, reasonable pricing and quick delivery make shopping from Grind a pleasure. Fab graphics on the pod calendar and stylish whole bean calendar. Highly recommend.

14 sierpnia 2026
Oceniono na 1 z 5

Shocking customer service ruins a great business

I bought a grind coffee machine which is a beautiful item in itself February 2024, I subscribed to their regular pod delivery and even stayed with the service during significant price increases, however just recently the machine started to flood coffee all over my kitchen counter instead of the cup, I politely contacted Grind to ask if they could arrange a repair ( understanding it is out of warranty) to be told they had no idea what was wrong, couldn't give me any indication of price and asked for me to pay my own shipping, after some emails with videos of the problem etc no further contact at all. I was a loyal customer for a few years and love their coffee such a pity the customer service is awful. Something as simple as a discount code for a replacement or free shipping for a repair estimate would not be hard to make the customer feel looked after

20 sierpnia 2026
Opinia niezależna
Logo Grind

Odpowiedź od Grind

Hi Steven,

Thanks for leaving your review.

We're truly sorry to hear that you've been experiencing problems with your Grind pod machine and have been left disappointed with the process.

We do try to provide troubleshooting advice via email where possible, however without inspecting the machine in person at our workshop, we're unable to determine the exact issue. We only ever want to be 100% sure of the problem so we can provide the best solution, and that's only possible if the machine is sent back to us for inspection.

Unfortunately, we're unable to provide a free returns service for out of warranty machines, so customers are responsible for the shipping fee and any following repairs fees, if the unit can be fixed.

We appreciate this isn't the outcome you expected and we apologise for the disappointment caused by this. If you'd like to discuss the matter further, please do email us on shop@grind.co.uk so our team can assess this further.

Best wishes,
The Grind Team

Oceniono na 1 z 5

Not yet received

Not yet received

9 września 2026
Logo Grind

Odpowiedź od Grind

Hi Kelly,

Thanks for your review.

We're sorry your order hasn't arrived yet - we can see that it's still with the courier and should hopefully be with you shortly, but do let us know if you don't receive it over the next few days.

You can email us directly on shop@grind.co.uk and our team will be more than happy to help!

Best wishes,
The Grind Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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