Black Sheep Coffee Recenzje 1630

Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

I visited the branch in Queens Road Bristol in solidarity with Jews after Black Sheep's recent trouble with keffiyeh fascists. The coffee and croissant were both fine and I wanted to leave a more posi... Zobacz więcej

Oceniono na 5 z 5

Coffee always tastes great. Swapped from decaf to full roast and flavours great. Website easy to navigate and speed of delivery really quick.

Oceniono na 2 z 5

After hearing others rave about the Revival beans, I ordered some but was disappointed to find they were roasted 5 months ago with an expiry date of January 2027. I thought they were freshly roasted... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We stopped for Coffee this afternoon, at Northlights, and I struggled to get access on line for ordering on the App. My initial frustration was allayed by staff member Ruby who patiently took me thro’... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z kawą
  2. Kafejka
  3. Palarnia kawy
  4. Kawiarnia
  5. Hurtownia kawy

Napisane przez firmę

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 79% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 3 z 5

I visited the branch in Queens Road…

I visited the branch in Queens Road Bristol in solidarity with Jews after Black Sheep's recent trouble with keffiyeh fascists. The coffee and croissant were both fine and I wanted to leave a more positive review, but the noise was unbearable. Please turn the music down and tell the staff not to shout.

26 maja 2026
Opinia niezależna
Oceniono na 3 z 5

The coffee tasted ok

The coffee tasted ok, it is not freshly ground though. The date on mine was September 2025 so 7 months old. It is not ground fine enough for v60 or an aeropress. Theres better freshly ground coffee out there for the money you pay.

8 maja 2026
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hi Josh,

Many thanks for reaching out and taking the time to send us this feedback from your recent order from Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an
invaluable part of how we keep improving our service. In order to learn more about your experience and what we might do to help, please could you contact us directly via the website?

Kind regards,
Mary

Oceniono na 5 z 5

Posite Staff assistance😀

We stopped for Coffee this afternoon, at Northlights, and I struggled to get access on line for ordering on the App. My initial frustration was allayed by staff member Ruby who patiently took me thro’ the App working process to successfully order our Coffee and then brought them to our seat, a big thank you Ruby for your patience and service;

21 maja 2026
Opinia niezależna
Oceniono na 3 z 5

Poor customer service lets it down

Coffee is ok, but their customer service is woeful. Contacted them twice by email, but never had the courtesy to reply.

20 maja 2026
Opinia niezależna
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hello Anthony,

Many thanks for reaching out and taking the time to send us this feedback from your recent visit to Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an
invaluable part of how we keep improving our service.

We're really sorry to hear about your experience. In order to investigate further, we'd like to ask for further information. Please could you contact us directly via our website so we can find out which store you visited and learn more about your experience?

Thank you,

Black Sheep Coffee

Oceniono na 5 z 5

The coffee is always delicious.

The coffee is always delicious.

Especially the Black Sheep in Bishopsgate is amazing! I always feel welcome and the service is quick. All the staff are always smiling :)
Thank you so much!

You always brighten my day ☀️✨

20 maja 2026
Opinia niezależna
Oceniono na 3 z 5

This time a bit disappointed …

This time delivery was much longer then usually & coffee smelt a bit over roasted & more bitter then precious purchased ones

5 maja 2026
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hi,

Many thanks for reaching out and taking the time to send us this feedback from your recent experience with Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an
invaluable part of how we keep improving our service.

In order for us to investigate this further, please could you reach out to us directly via our website so we can learn more about what happened?

Thank you,
Black Sheep Coffee

Oceniono na 1 z 5

Shepherds Bush - Very poor

Went to the Shepherds Bush shop. One of 2 self service screens not working. Second very slow. Staff not wanting to manually serve. Never been to BS coffee before. Walked back out. Won’t try again ! Seem indifferent

16 maja 2026
Opinia niezależna
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hello Nigel,

Many thanks for reaching out and taking the time to send us this feedback from your recent visit to Black Sheep Coffee Shepherds Bush. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an
invaluable part of how we keep improving our service.

We're really sorry to hear about your experience. To investigate this further, we'd like to ask for a little more information. Please could you contact us via our website so we can learn more about what happened?

All best,
Black Sheep Coffee

Oceniono na 2 z 5

Not freshly roasted

After hearing others rave about the Revival beans, I ordered some but was disappointed to find they were roasted 5 months ago with an expiry date of January 2027. I thought they were freshly roasted but they could in theory be up to a year old when you buy them

15 maja 2026
Opinia niezależna
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hi Ell,

Many thanks for reaching out and taking the time to send us this feedback from your recent experience with Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an
invaluable part of how we keep improving our service.

In order for us to investigate this further, please could you reach out to us directly via our website so we can learn more about your experience?

Thank you,
Black Sheep Coffee

Oceniono na 3 z 5

Good Coffee - bad attitude - we went in as a party of 3 after work…

we went in as a party of 3 after work around 5:15, for a change, as we usually go to Starbucks in Colne. The server who took our order, really did not look as though she wanted to be there, she took our order and we received what we ordered. We wanted a second round as it were, but were told that 'we close soon', we ordered a couple of cool drinks that could be taken away, but I wanted a double espresso, and was told it would only be served in a takeaway paper cup, that did not suit me, so I declined. So a sale, no matter how small was lost, and even though the coffee is better than our normal place, it is doubtful that we would go again after work.
As the location is a stand alone part of a large self store facility, working standard(ish) office hours is not particularly a great business model. I would have thought that opening earlier & later would be a great benefit to the area as a whole, and of course to your turnover.

8 maja 2026
Opinia niezależna
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hi Louise,

Many thanks for reaching out and taking the time to send us this feedback from your recent visit to Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an invaluable part of how we keep improving our service.

We're really sorry to hear about your experience. In order to be able to look into this further, please could you reach out to us directly via the website so we can learn more about your experience and which store you visited?

Thank you,

Black Sheep Coffee

Oceniono na 5 z 5

Black Sheep Coffee Merry Hill

Had a lovely pistachio latte and almond croissant from Black Sheep Coffee in Merry Hill this evening. Lovely drink, friendly staff and great service. Drink was made by Kia. 5 🌟🌟🌟🌟🌟 service.

12 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Coffee pods forever!

I recently had a Black Sheep coffee at the train station and couldn’t believe what I’d been missing out on, it was the best coffee I think I’ve ever had (sounds dramatic, I know!). So once I realised they did Nespresso pods I had to order immediately, I don’t want my mornings to be without them!!

20 kwietnia 2026
Oceniono na 1 z 5

They repeatedly serve coffee that is…

They repeatedly serve coffee that is not as it should be. For example, the coffee is supposed to come with cream, and very often there is no cream in it. No warning or communication either. Paid in full every time. I complained once, they said they were going to offer a refund. Never received it. Their customer service won't bother to respond. Useless service, which is shame because their coffee can taste good when it is properly made and served.

21 kwietnia 2026
Opinia niezależna
Logo Black Sheep Coffee

Odpowiedź od Black Sheep Coffee

Hello,

Many thanks for reaching out and taking the time to send us this feedback from your visit to Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an invaluable part of how we keep improving our service.

We're really sorry to hear about your experience. In order to investigate this further, could you reach out to us directly via our website so we can find out more about your experience and which store you visited?

Thank you,

Black Sheep Coffee

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