Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Just had an unpleasent visit at starbucks grayhound chester, my server had a rarther negetive demeanor attitude when i made remarked of my order as he served my coffee i asked about the pup cup i orde... Zobacz więcej

Oceniono na 1 z 5

Starbucks ely Cardiff, coffee was ok but the time it took to make it was ridiculous, toasted tea cake tasted stale, staff had an i dont care attitude, will not be going back to them.

Oceniono na 1 z 5

The doughnut was hard and stale. It claimed to have raspberry jam, but was full of custard with a small lump of hard red stuff on the outside. The lemonade is revolting because it uses sucralose ins... Zobacz więcej

Oceniono na 3 z 5

We usually come to Starbucks on the A14. We decided to stop for a coffee at Starbucks on the A14 southbound on Easter Monday. We were very happy it was open. However, both my partner and I were extre... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Starbucks ely Cardiff

Starbucks ely Cardiff, coffee was ok but the time it took to make it was ridiculous, toasted tea cake tasted stale, staff had an i dont care attitude, will not be going back to them.

8 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Just had an unpleasent visit at…

Just had an unpleasent visit at starbucks grayhound chester, my server had a rarther negetive demeanor attitude when i made remarked of my order as he served my coffee i asked about the pup cup i ordered he replied with a shrug of his shoulders stating Yes in a minute. To be greeted with that off tone in his voice quite frankly didn't bode well with me as believe me i'm usualy a calm person having worked in hospitality all of my working life. Was not happy today. I am a regular visitior to this cafe but perhaps ill now change my coffee suplier.

7 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Made to Feel Like a Burden for Ordering Baby Chino

Today my daughter and I visited the Starbucks branch near Colchester Institute, and unfortunately the customer service was extremely disappointing.

We ordered two baby chinos, something we regularly get alongside other drinks we purchase from Starbucks. From the moment we approached the counter, both members of staff at the front appeared cold and unwelcoming. One staff member in particular responded quite rudely when I asked about the price of bottles, simply saying, “At the bottom,” in a dismissive tone.

What shocked me most, however, was the baby chinos we were given. The cups were almost completely empty, filled almost entirely with froth and barely any milk underneath. When I politely pointed out that the cups seemed empty, I was told, “Well, they’re baby chinos. That’s what they are.”

I understand baby chinos are complimentary, but that should not mean customers are made to feel like a nuisance for asking for them. If staff are unhappy serving them because they are free, then perhaps Starbucks should reconsider offering them altogether. Customers should still be treated respectfully regardless of what they order.

In the end, the drinks were undrinkable and went straight in the bin. We left feeling unwelcome and undervalued, which is disappointing as this is not the standard I expect from Starbucks.

7 maja 2026
Opinia niezależna
Oceniono na 1 z 5

If I could rate it 0 stars I would but…

If I could rate it 0 stars I would but I can't!! Whoever was working on the 30/04/2026 16:15 they have horrendous manners and attitude and do not know how to serve customers!! Very rude attitude. The drink is perfect thought just a shame it was made by someone with such bad manners. Disappointed with my experience today. Normally the staff are cheerful, however the two on today was not.

30 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

The doughnut was hard and stale

The doughnut was hard and stale. It claimed to have raspberry jam, but was full of custard with a small lump of hard red stuff on the outside.
The lemonade is revolting because it uses sucralose instead of sugar.
Friendly staff in the Chelsea & Westminster Hospital Starbucks, but awful food.

30 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I am a university student and I use my…

I am a university student and I use my uni days app to help save money, every time I go to Starbucks on a Tuesday for the £2 tall drink they don’t except my Starbucks code, some places do some places don’t, what is the point of having a discount to be told you can’t use it, DISGUSTING, Starbucks please SORT YOURSELFS OUT, with the prices of everything now, you could at least let a girl use use the discount code to save abit of money Or DONT ADVERTISE IT !!!!!!!!! (This is why Costas is better)

29 kwietnia 2026
Opinia niezależna
Oceniono na 2 z 5

I wanted a nice cup of tea before my train journey

I wanted a nice cup of tea before embarking on a train journey. Customers do not appreciate a big bucket of tea (with price to match) for three reasons. 1) they may be, like me, on a budget, and not wish to pay c£7 for 2 inelegant buckets of tea!! 2) On a journey, the customer may not want to drink the equivalent of 5 cups of tea as there may not be a toilet to hand 3) they may like a decent cup of tea - in a cup - with decent oat milk (not the variety used in my cup). But the main issues are not the milk, it is the sizing and pricing. It seems that capitalism always comes first - customer satisfaction at bottom of list of priorities!

26 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Starbucks Silverlink North Bound

Went to the newly opened Starbucks at Newcastle Silverlink North Bound today and I witnessed a staff saying she put too much ice on an iced drink she was making then proceeded to take some ice out of the cup with her bare hand. She then used her finger to scrape off some whip cream on the other drink she was making. Very poor hygiene!! Safe to say I will not be ordering anything if she is on shift!!!

22 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Kourtney at Benton Newcastle needs customer service training

Kourtney at Benton, Newcastle Starbucks should not be in a customer service role. Appalling service. Challenging a 13 year old girl who mistaken a strawberry refresher for a pink drink. Rolling her eyes and completely rude and awkward when there was no need to be. My daughter felt like she was being interrogated and it ruined her whole experience of a mid week treat. The branch was untidy and I certainly won't be visiting that store again. You are a not a good representative to Starbucks and should be sent on a customer service skills course Kourtney. I certainly wouldn't hire you that's for sure!

14 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Leeds branch

Leeds branch
Bad customer service- waited 5mins for 1 of 3x staff behind counter to even acknowledge me. They were all at the other end preparing drinks.
Tried to scan my Starbucks code and pay using a gift card - apparently not allowed. 1x gift card wasn't enough to pay for my coffee but luckily I have another gift card. Was then told I was only allowed to use 1x gift card against my coffee!!! What the heck!! I didn't have any issues last time I used it a couple of months' ago. I've also noticed the company doesn't reply to reviews! 😂. Once I use up my gift card, I won't be getting anymore for this company. Cafe Nero is more efficient and consumer friendly.

13 kwietnia 2026
Opinia niezależna

Czy to Twoja firma?

Zatwierdź swój profil, aby uzyskać dostęp do darmowych narzędzi biznesowych Trustpilot i lepiej poznawać swoich klientów.

Załóż darmowe konto

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej