Polite, friendly, helpful. patient. Advise and guidance were given when asked for, although it is a very easy to use website. The use of a local and friendly delivery service and quality product a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We’re so pleased with our Ezee Glow Celestial 50" Electric Fire Self Build Media Wall Kit. The instructions were simple to follow, the finish product is so lovely, we filled/ painted to finish the loo... Zobacz więcej
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I originally ordered a single glove in error. I needed a pair and so I phoned and spoke to one of their team and they sent the necessary returns details. I then ordered the pair and they arrived reall... Zobacz więcej
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Good company to deal with, have used them before. They kept me informed, however once it had been despatched, delivery was cancelled on three separate occasions due to "unforeseen problems" I realise... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z kominkami
- również w kategorii:
- Budowniczy pieców
- Dekoracje i architektura wnętrz
- Kominki
- Sklep z meblami do salonu
- Sklep z urządzeniami gazowymi
Napisane przez firmę
Gr8 Fires is a leading UK online retailer specialising in beautiful fires and fireplaces at exceptional value. Our extensive range includes woodburning stoves, multi-fuel stoves, bioethanol stoves, electric fires, electric media wall fires, electric stoves and fireplaces. We’re proud to be home of the original DIY flat-pack media wall with integrated fire, making it easier for customers to create a stylish feature wall in their own home. At Gr8 Fires, we believe you shouldn’t have to compromise on style, quality or price. That’s why we work hard to offer a wide choice of products at competitive prices, with options to suit a variety of homes, budgets and interior styles. Our friendly and knowledgeable customer service team is here to help at every stage, from choosing the right fire or stove to answering questions about your project. We’re committed to making the buying experience simple, straightforward and enjoyable. Whether you’re creating a cosy living room, installing a new stove or designing a complete media wall, we’re here to help you create a warm, inviting space you’ll love.
Dane kontaktowe
Ariane 19, B79, Tamworth, Zjednoczone Królestwo
- 0121 271 0221
- sales@gr8fires.co.uk
- www.gr8fires.co.uk
4,6
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Reasonable prices.
Delivery as planned which was very good. Kept informed throughout.
2 września 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you found our team helpful and knowledgeable, and that you were pleased with our prices and delivery service. Keeping our customers informed throughout the process is really important to us, so it’s wonderful to know this was appreciated. Thank you for choosing us! 🔥
Item delivered as described good…
Item delivered as described good delivery time as well so happy around
2 września 2026
Odpowiedź od Gr8 Fires
Thank you for your review! We’re delighted to hear that your item arrived as described and that you were happy with the delivery time. It’s great to know you’re pleased with your purchase, and we really appreciate your feedback!
Great features on fire
Great features on fire, realistic flame
Problem with broken plug resolved same day as delivery
2 września 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you’re enjoying the great features and realistic flame effect of your fire. We’re also pleased that we were able to resolve the issue with the broken plug on the same day. Providing quick and helpful support is really important to us, so we’re glad we could get this sorted for you promptly. 🔥
Perfect …
Ordered the media wall kit arrived when stated it would all parts in perfect condition I spoke with customer services about returning something extra that I bought and they were very helpful, the media wall and fire kit was great quality and a great price for what it is
12 września 2026
Opinia niezależna
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that your media wall and fire kit arrived on time and in perfect condition. It’s also great to know that our customer service team were able to help with your return. We’re thrilled that you’re pleased with the quality and value of the kit, and really appreciate your feedback! 🔥
Great fire at good price
26 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your great review! We’re delighted to hear that you’re happy with your new fire and found it to be great value for money. We really appreciate your feedback and hope you enjoy many cosy evenings with it! 🔥
Easy very good experience
1 września 2026
Odpowiedź od Gr8 Fires
Thank you for your lovely review! We’re delighted to hear that you had such a good experience with us and that everything was easy from start to finish. We really appreciate your feedback and hope to see you again in the future!
Immediate queries answered
Immediate queries answered. Packaging was great, very secure..Beautiful fireplace for the price I paid.
Delivery service prompt and friendly. Emailed and text me my 3 hour slot and were on time.
1 września 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that your queries were answered promptly and that you were impressed with the secure packaging and the quality of your fireplace. It’s also great to know that the delivery service was friendly, punctual and kept you well informed with your delivery slot. We really appreciate your feedback and hope you enjoy your beautiful new fireplace! 🔥
Very helpful staff .Prompt delivery…
Very helpful staff .Prompt delivery .Excellent product We absolutely love our new electric fire ,the flames are so realistic .Would definitely recommend this company .
1 września 2026
Odpowiedź od Gr8 Fires
We’re delighted to hear that you found our team so helpful and that your electric fire arrived promptly. It’s wonderful to know that you absolutely love your new fire and are enjoying the realistic flame effect. Thank you so much for recommending Gr8 Fires — we really appreciate your support! 🔥 Christine
Bought an electric fire
Bought an electric fire, fits perfectly in our space and the flames look very real! Was fast delivery and better than I expected thank you! Would recommend
8 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that your electric fire fits perfectly in your space and that you’re impressed with the realistic flame effect. It’s great to know it arrived quickly and exceeded your expectations. Thank you for recommending Gr8 Fires — we really appreciate it! 🔥Christine
Simple transaction, excellent delivery.
I found the website very descriptive and selected the stove we wanted. The stove is as described but not yet installed.
I was most impressed by the delivery. We live on a single track dirt track. The driver got access without any issues and delivered the stove perfectly. I would use this company again just based on our delivery driver.
1 września 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you found our website informative and that your stove arrived exactly as described. It’s especially great to hear that the delivery driver went above and beyond to make sure your stove was delivered safely, even on a single-track dirt road. We’ll be sure to pass your kind comments on to the driver. We really appreciate your feedback and would be delighted to welcome you back to Gr8 Fires in the future! 🔥
Great customer service from Brogan he…
Great customer service from Brogan he knew what the fault was with the fire and sent the correct part out. Excellent service.
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that Brogan was able to quickly identify the fault with your fire and arrange for the correct replacement part to be sent out. We’ll be sure to pass your kind words on to him. Excellent customer service is really important to us, so it’s great to know you were well looked after. Thank you for choosing Gr8 Fires!
First class process when ordering…
First class process when ordering online. Delivered speedily and intact.Great price!
25 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you had a first-class experience ordering from Gr8 Fires. It’s great to know your order arrived quickly and safely, and that you were pleased with the price. We really appreciate your feedback and hope you enjoy your purchase! 🔥
Fantastic company
Fantastic company. Ordered the 50" self build media wall and it looks fab. Was time consuming to build but now it's done and all painted to match the room we are very impressed.
20 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you’re so pleased with your 50" Self-Build Media Wall. We know these kits can take a little time to put together, so it’s great to hear that the finished result looks fantastic once painted to match your room. We really appreciate your kind words and hope you enjoy your new media wall for many years to come! 🔥
Excellent to deal with
Ordered delivered quickly some of order missing one phone call resolved very quickly missing parts arrived 2days later A++++
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that your order was delivered quickly and that we were able to resolve the missing parts promptly. It’s great to know they arrived just two days later. We really appreciate your patience and your kind feedback! 🔥
As always great service
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your continued support and fantastic review! We’re delighted to hear that, as always, you received great service from the Gr8 Fires team. We really appreciate you choosing us again and again!
Great products and great value for money
Great choice of products and good value for money.
Arrived as promised.
This is our second stove purchased from Gr8 Fires.
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review and for choosing Gr8 Fires for your second stove! We’re delighted to hear that you’re happy with our range, value for money and delivery service. Your continued support means a lot to us, and we hope you enjoy your new stove! 🔥
All good and arrived on time
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your review! We’re delighted to hear that everything went smoothly and your order arrived on time. We really appreciate your feedback and hope you enjoy your purchase! 🔥
The fire is fabulous & very good value…
The fire is fabulous & very good value for money.
It arrived quickly & we were kept up to date with its journey.
Highly recommended
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you think your new fire is fabulous and great value for money. It’s also wonderful to know that it arrived quickly and that our delivery updates kept you informed throughout. Thank you for highly recommending Gr8 Fires — we really appreciate your support! 🔥
Good traditional grate.…
Not quite enough detail on line of the grating shape’s measurements.
Otherwise, an excellent product.
31 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your review! We’re pleased to hear that you’re happy with the product overall. We appreciate your feedback regarding the measurements and detail provided for the grating shape — we’ll take this on board as we look to improve our product information. Thank you for choosing Gr8 Fires!
Superb products…
Brillant products to chose on the website and very excellent prices . You can change the delivery dates easily and very friendly staff to sort this out for you and delivery was on time
28 sierpnia 2026
Odpowiedź od Gr8 Fires
We’re delighted to hear that you were impressed with our range of products and prices. It’s also great to know that our team made changing your delivery date easy and that your order arrived on time. We really appreciate your kind words and hope to welcome you back to Gr8 Fires again in the future! 🔥
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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