Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... Zobacz więcej
Reakcja na opinię
I live locally so was coming frequently to buy kit for my Gold DofE. John, Leah and Katt were super helpful every time i went, always allowing me time to decide, try on and choose.
Reakcja na opinię
My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep turystyczny
- również w kategorii:
- Jeździectwo
- Klub wspinaczkowy
- Sklep dla biegaczy
- Sklep rowerowy
- Sklep z odzieżą aktywną
O GO Outdoors - Solihull (Express)
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
38-40 Mill Lane, B91 3DA, Solihull, Zjednoczone Królestwo
- 0121 227 8176
4,8
Doskonała
255 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Leah was very helpful in relation to a…
Leah was very helpful in relation to a parcel I had to return via UPS 😊
18 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Bruce was knowledgable and helpful
Bruce was knowledgable and helpful. Couldn’t ask for more.
11 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Professional service by Katt
Was severed by Katt, who was very welcoming and knowledgeable about the vast products the store offered. She went out of her was to share her expertise in products and helped me find exactly what I was looking for, for a upcomming camping trip. Amazing customer service and a credit to the go outdoors team.
6 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Go Outdoors very helpful in exchanging leaking walking boots
Bruce was particularly helpful, courteous and knowledgeable. I had to take back a pair of walking boots which leaked. He took them back with no problem and pointed me to a suitable pair in exchange.
26 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant experience
Brilliant experience. Very helpful team. Special shout out to Bruce. Thanks for your help.
21 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good value and well stocked
Good value and well stocked, Sue and Leah were super helpful and help me and my son get everything we needed for his DOE trip.
14 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Amazing Stores
Amazing store. Everything my daughter needed for her DofE expedition was available, and they even provided a discount on all the kit I bought for her as a young participant. It was a huge help for a young family like ours.
9 maja 2026
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Wrong item, and no item. Failed.
I had some issues with an order. I am very impressed by the quick and efficient way Go Outdoors resolved the issues. Ok. Things got a bit haywire but they addressed it quickly and to my complete satisfaction. Thank you!
28 kwietnia 2026
Odpowiedź od GO Outdoors - Solihull (Express)
We are sorry to hear of your experience with your click and collect order. This is not the service we would expect to provide for our customers.
I have sent you an email so that I can look into this further and discuss the returned item. Please could you reply at your convenience.
Thank you for taking the time to leave us your feedback. We do appreciate it.
Kind regards,
GO Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Sue and Georgina
Sue and Georgina were excellent helping us to decide upon all the kit our son needed for his Duke of Edinburgh expedition. They didn't oversell anything but found practical solutions for every product. They deserve an award for their commitment to the store and being so helpful.
2 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great products. Brilliant service!
Great advice and service from John - he really know his stuff. As a result I have a new pair of walking shoes that look good and feel great to wear. Absolutely delighted with my purchase and can’t wait to hit the hills!
23 kwietnia 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great Experience 👍
Had a lovely time in store yesterday and purchased some new walking boots. John was very helpful when it came to advice and helping me find the right pair.
Thank you! I'll be back 🙂
30 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
The staff in the store were friendly and knowledgeable about the products.
Sue was excellent in assisting me with finding the right fitting walking shoes. Sue showed me the options in my size and advised of what I should look out for regarding how the walking shoes fitted. I was extremely pleased in finding a lovely looking, lightweight pair of walking shoes within my budget - Thank you Sue.
27 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Georgina and Sue were very helpful when…
Georgina and Sue were very helpful when we visited the Solihull store today - thank you!
15 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
After returning to walking on a regular…
After returning to walking on a regular basis I needed to ensure my clothing is up to the job.
I’ve had three trips to Go Outdoors in Solihull and bought walking trousers, base layers and today I was in search of a breathable jacket as wearing my fleece is going to be too hot as spring is arriving.
I had excellent assistance from Bruce who took the time to explain the benefits of the different garments and assisted me in my choice. I’m looking forward to trying out my new Berghaus in the next few days and no doubt I’ll be back for something else.
6 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Positive Customer Service
Bruce helped to identify my requirements and then fulfil them. He responded positively and comprehensively to my queries and ensured that my purchases were prepared for collection outside of his working shift pattern.
Overall, I was left with an extremely positive impression of his focus on delivering to the customers needs.
15 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Customer service was very poor at the…
Customer service was very poor at the till point. Staff at checkout looked miserable and not courteous at all. Won't be going again for sure.
10 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thanks to Bruce for helping us loads…
Thanks to Bruce for helping us loads today with the girls trying on walking boots for the first time. Very patient with getting lots of boxes out! Successful outcome with new boots for both.
7 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Highly recommended
Really helpful staff. Gave me plenty of time to compare garments and offered good advice. Special thanks to Katt. Highly recommended.
4 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
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