Global Industrial Recenzje 787

On 9/21/23 I ordered 3 items. As of 9/28/23 on part of the order has arrived. After speaking with 6 representatives I will not have the rest of my order that they promised me by yesterday. I gave them every opportunity to fix the order, however customer service are out liars and very rude. They have tried everything to appease me except to fulfill the order. They refuse to pick up the half order and at one time told me to just keep it. Cost to much to return it, Now they just simply refuse to deal with me. They continue to claim they will refund my CC and have not. We have prepared the order for return and upon retaping the the box, the corner is damaged. CRICKETS. Never deal with these people.

I ordered ventilation fan on July 18. They told me that the item will not be shipped till September 1.
On July 24, we asked them to cancel our order. They told us our order has been shipped! However, we need to cancel it because we find another solution.

We called their customer service, Joseph. He told us that we can cancel your order with full refund on July 24. In addition, we received an email confirmation from Joseph to confirm the refund.

On August 15, we received another email from their service team, Arshad. Told us our shipment is lost. If we would like replacement or a refund. We asked them to cancel this order again. Get us a full refund.

On August 23, we received another email. Our order is shipped and then they charge over $700 on our credit card.

This is ridiculous how their team handle the order. Now need to call again tomorrow. Buyer aware

I was trying to repair a floor scrubber that you sell and found it almost impossible to contact anyone who knew anything about the floor scrubber. After several phone calls, hours on the phone with your company staff (the gauntlet) along with adamantly insisting that I speak to someone who could help me find one simple part to repair the floor scrubber that you carried, I was FINALLY transferred to a knowledgable person.

The support person, who was very helpful in identifying the part that I needed, was kind enough to also assist me in getting to the correct staff to get the part ordered.

Unfortunately his limited knowledge of the floor scrubber, due to not having the documentation of how the scrubber operated, had to defer to the manufacturer for more information. He was kind enough to send me a parts manual, but that was of no help, again due to Global's lack of website skills of providing parts and support for products they sell.

BUT THEN... The part that I ordered was 3 times the going rate of what the part sells for on the open market. (I discovered after ordering) Gouging prices along with very poor and limited support of products you carry is unacceptable.

The customer service is amazing and accurate every time.

Fast, friendly service, answer all my questions, help locate product and help with the best pricing.

great, wonderful to work with

I paid $100 for overnight shipment and they never shipped my order. This is the day it is supposed to be delivered and my order is still in "pending" status. This put me in a really bad situation with my boss as we NEED the product tomorrow for some patients. If I had read the horrible reviews I would NEVER had ordered from them!

I am normally a very patient and understanding person but I am absolutely furious about Global's Public Sector customer service. My client's order was cancelled without any notification. Laura Borrero was completely non-responsive, until I was finally able to get through to someone who informed her superviser. Only then was the order (presumably) processed; the product was reported as being in stock, ready to ship, and was promised to arrive within one week - on or about February 3rd. It was a $21k order and it NEVER arrived. It's been almost 6 months (mid July now) since the second reorder and my client just informed me that the product has STILL not arrived, it's "not found" when I try to track it and Laura is ignoring us AGAIN!!! I now have to call and jump though a lot of hoops to go through this all over again. VERY UNHAPPY CUSTOMER HERE!

Things they got wrong:

-Misleading website picture led to wrong purchase
-Promised free return shipping not honored
-Incorrect return item shipment addresses given
-Straightforward USPS proof of delivery 'questioned' multiple times via email; I think they are hoping I give up on a refund out of frustration

I will be calling the BBB and or my bank tomorrow.

We ordered over $1000.00 of weight bearing shelving, and 100% of the posts and shelves arrived bent so badly that none of it was useable. We were never notified of shipping or delivery dates. An 18-wheeler randomly showed up to deliver our small order. In addition, only 75% of the order was delivered, and the missing 25% was a mystery until we received a call from the freight company letting us know that they were cleaning out a storage area and found a partial pallet with our information on it. It was damaged as well. Poor quality, poor shipping practices, poor shipping partners. Poorly run company. Below Zero rating. Will NEVER use again.

Terrible. I ordered a air hose reel over 2 months ago. They changed original March ship date a few times. After talking to customer service rep the other day, I get the following email. I purchased it on their website for their published price. I have order confirmation email. Guess my only recourse is BBB.

Here is their email:
"This email is in regards to your order #22976310 which has been cancelled due to price discrepancy.

If you have any further questions/concerns, please don't hesitate to contact us.
Thank you,
Melissa Sutari"

They delivered the item after I opened an incident with the BBB

Why am I not surprised the reviews here are so bad. I purchased a very expensive floor scrubber from this company, only to have it never work properly and is now completely broken. It has been a month that I am dealing with customer service, call after call, no resolution and am still paying for the machine. Seriously they need to be out of business and as a business owner, I do not say that lightly.

Worst customer service - do not purchase from them. We have had problems with all three order we have placed with this company - just purchase the stuff elsewhere or be prepared to do a charge back

Order was damaged in shipment and never delivered. The customer service dept. is not one of the worst I have encountered, it is the worst I have ever encountered. At the end of 3 months of emails and phone calls, I received a $481 refund from a $591 order. Even though the shipment was damaged and returned to global without my ever seeing, I still get to pay for shipping.
Avoid this company at all costs. Looking at the other reviews, "damaged shipment" seems to occur with amazing frequency, and magically the customers are all having issues getting their refunds. Astounding incompetence in customer service. Shady company.

I purchased the Dock Fan to use on my new Outdoor Kitchen and Patio. The fan is great. It keeps me cool and it also is great for removing smoke from the patio. The shipping was fast and the price was was very good as well. I changed the color from the bright orange to a soft gray to match the the colors on my patio. I recommend this product.

Not great, tried returning items and they had me send the same info 4 times. Package arrived damaged by shipper and I have to bear the financial loss. Not cool, too many hoops, lack of continuity and communication. Probably will not use Global again.

I purchased five frosted glass white boards and three of them came defective and another was a slightly different color than the others. Customer service was a nightmare—each response was generic and from one of eight different representatives and every representative said they couldn’t refund because the courier couldn’t be charged for damage after five days (even though products were clearly defective from the factory and the courier shouldn’t be charged).

Order from somewhere more expensive; it’s not worth any discount. I wasted a ton of time trying to resolve this with their customer service. In the end they sent two replacement boards but it took me months and MANY emails.

I tried leaving a review on their website that included pictures, but the site didn't allow me to submit it on the two web browsers I tried. Very shady company.

Very disappointed! I am looking for some refrigerators and came across this vendor. I should have read reviews before ordering but you know when you see a good deal you want to jump. I ordered two convertible refrigerator/freezers at an excellent deal, I mean really excellent, too good to be true as it turns out. So I got the order confirmation, and then shortly after, I get a "sorry to inform you..." message about a "glitch" in the system that has resulted in the order being cancelled. They may have figured out the price point they sold the units because in checking the website today 3/2/2023, one of the units is almost 2 times more than I paid for both units. I spoke to customer service in an effort to re-order the items at the same price but "price is subject to change". So I still have a pending payment to the vendor in the bank and no chance of getting the product I ordered. They said that they will not charge me until the product ships, so I will have to wait to see if I need to file a dispute.
UPDATE 3/19/2023.
This update does not change my review, but adds to the problem. After 2 weeks of trying to resolve the issue speaking to multiple people, the issue was finally put to rest. We spoke to company representatives who said they would call us back, but never did. We "just missed" the employee who actually gave their name, several times stretching the process out longer. Finally, they offered a price that was still way beyond what the initial price we bought the products for. Their excuse was that it was an "error" except that the price I purchased the product for was on the website for several days and was only an "error" once we bought the product. This company was not willing to accept their mistake, because, "We need to make money". Understandable, but again, as with other reviews from other customers, they lost this customer for life. I don't care if they are advertising something the cheapest price, I will not buy from Global Industrial again. They'd likely have another "glitch" if the price was a good one anyway. Horrible experience. Stay away from this company.

Absolutely horrific.
I am still awaiting an order made on January 11th 2023.
At first there was a delay and the shipment was supposed to arrive on February 23rd. Now the new estimate says April 11th. Chat is limited to certain hours, but you don’t learn that till you actually start chatting. Email option doesn’t give you confirmation your inquiry went through. The only thing that happens quickly is charging your credit card. And nothing happens. STAY AWAY, these shady business is most likely engaging in some criminal activities.

I had really good services and availability with many orders that I placed with Global Industrial, I always deal with John Michalopoulos, great person to deal with, answer very quickly on emails, I had a problem with an industrial vacuum and he really took care of it at my satisfaction.
I would recommend anyone to deal with Global Industrial especially with the service I get from John.