Global Industrial Recenzje 787

The product was spot on BUT the service needs help doing the math. In October I ordered heavy duty plastic chain for our town’s cemetery and it was exceptional. Love it. Looks great. Met our expectations. However, I was supposed to receive a 10% discount as a new customer on the order. I have been doing battle for 1-1/2 months trying to get a $26.10 credit and they keep telling me I have already received it, which I have not. They have shown me 3 different statements with 3 different amounts, none of which is the correct amount. If and when you order anything, get it approved first before you pay or you may never see it again.

We order products from Global Industrial and have no issues with our orders. Good customer service from Carolyn Powers who has always provided prompt and professional service. Thank you!

Carolyn is my contact at Global Industrial. I find the staff at Global courteous and efficient. Global has many items that are usually reasonably priced. The challenge with ordering from them is the lead time and/or shipping costs. Once you add these in they become less competitive.

I’ve seen some pretty negative reviews here and I’m sure it’s not unwarranted however my experience was nothing but positive. I ordered a replacement part for my Jet bandsaw and was hesitant at first from all the negative reviews. So I called Jet and when talking to Jet customer support they informed me that global stocks many of their replacement parts so I went ahead and ordered through them. Received the part well packaged just a few days. Fair price and many small items ship free (not something other part suppliers do, in fact, one supplier was charging $99 shipping for a $54 part, absurd!) Great seller in my opinion

Terrible customer service. We received a damaged commercial sized fridge from global and we were told global would pick it up for no charge. They never showed. I tried calling and they never got back to me. So, I had to email them and it was an entire month that I was going back and forth with customer service via email having to repeat myself with the order number, why I was emailing, etc, because it was a new person every time. Today, I was informed that the claim had been closed and I could dispose of the fridge myself. LOL, where am I supposed to dispose of a damaged commercial sized fridge?

June 01, 2022, ordered a Warn PullzAll Winch. The sales ad said "Units available. Order NOW!!!! A week later, advised by email that the order is out of stock and an estimated delivery date is sometime in October 2022. Might that be a classic Bait and Switch? We were not in a critical rush, and could have driven 30 miles to Northern Tool and driven home with the unit, however we wanted to be patient with Global while knowing that the commercial retail sector has issues with product and staffing. A day later, received another email that said a new date for delivery is now another date in October 2022. Which was OK with us.

It is now nearly September 2022, and we inquired to confirm the delivery status via telephone call to Global, and spoke to Carolyn (I had problems understanding her however I hope that was her name.) She said the order was canceled on June 9, 2022 and we should not be upset because we were notified. I pulled up both emails from Global while she was on the line with me and their first email said delivery delayed until October and second said an updated delivery date is a date in October 2022. NOTHING ABOUT THE ORDER BEING CANCELED. Carolyn said that I 'should have clicked on the order status when I received the email and I would have clearly seen that the order was canceled'. I just got the order status in that email and intuitively did NOT search the finer print for a link to an 'order status' page.....I already had it!!!. The worst part is that Carolyn the script reader told me that any time she gets and order update, she would have known to click the order status. I wasted effort discussing the word 'intuitive' and the fact that the status was already provided without having to search out a link for a status. But she was right and I was wrong according to their policy.
Prior to Carolyn answering my call, a recording said I could hang on and take the customer satisfaction survey. Surprise...I again waited and waited and the phone simply and automatically hung up.

I was far from 'Karen / Kevin-like' and attempted to explain my position, however she was unable to veer from her script, except to offer her personal purchasing habits and how she definitely would have searched-out and clicked on the order status (even though the status is clearly provided within the body of the email).

Northern Tool......here I come, albeit 3.5 months delayed.

I don't expect I will do business with Global. Now that I searched out this complaint avenue, I see the overall ratings are far from stellar. Should have done my homework

I was concerned with all of the negative reviews, but just ordered a case of Akro-Mils storage bins with no issues. Fast, efficient and good communications. The price was significantly less than the competition but do be sure to figure in the shipping which can be quite high.

I made an order then a few days later I received a notification that some of my order was backordered. Now they want to charge me a shipping charge for the backordered items.

This company deserves zero stars. They shouldn't be in business.
We purchased this fan from Global Industrial on 5/12/2021 and we installed it on 5/14/2021. It worked perfectly until 6/15/2022. When powered on, the fan violently jerked at a slow speed and would not speed up.

We disconnected power to the fan and checked everything. The wiring in the ceiling was secure and in perfect condition. The mechanical connections were tight. The wiring inside the fan housing was also secure and in perfect condition. Nothing was visibly wrong with the fan.

6/16/2022 - We reached out to Global Industrial's (GI) customer support for technical support via their website "contact us".
6/17/2022 - GI responded to my email. They stated that our 1 year warranty expired and we needed to contact their sales team to buy a replacement.

After that email, we traded 11 follow up emails between 6/17 and 6/22. I tried to explain to GI that I knew our warranty expired and I reached out in the hopes of getting technical support over the phone. GI said they would contact their tech team and follow up with me. I sent them a 13 second clip of the fan to demonstrate the malfunction. They claimed they could not open the video. After waiting 4 days and not getting a response, I emailed them again. Again they responded that I should buy a new fan and they would ship it for free. I repeated that I was simply asking for technical support on the phone. They said they would reach out to their tech team again. At that point I reminded them that they already said that 5 days ago and I asked for a manager to get involved.

During this period, I also called GI on 6/17 and 6/20. I explained my issue and explained that I was going to try to fix the fan myself but I requested to speak with a technician about my issues. GI refused to put me on the phone with technical support. They said since the fan was out of warranty, my only choices were to buy a new fan or order a replacement part and they would ship either for free. I explained that I couldn't determine what part needed replacing if I couldn't speak to a technician. GI said I should try YouTube (which I already did before contacting them).

On 6/21, I reached out via email to Rhine Electric Company. They manufacture the motor that Global Industrial used in the fan. I sent Rhine the 13 second clip and they responded on 6/22 that it looked like a motor sensor issue (two pronged cable coming from inside the motor housing).

On 6/24, Felicia Brown (a lead customer service representative from GI) finally responded to my request to get a manager involved. She stated that she requested information from the product management team on how to proceed. She also claimed that this issue was being "worked as an escalation, therefore, there is a sense of urgency added to the correspondence". Within an hour, I thanked her for responding and gave her the information I learned from Rhine.

It is now 6/28 and I have yet to hear any response. This fan has a DC motor in it which is known for its reliability and life span. We paid almost $500 for a fan that only lasted 13 months. Global Industrial refused to give any technical support, treated their customer with utter disrespect, refused to stand behind their product, and had the audacity to suggest a fix: buy a new fan from them. As a customer, we feel betrayed. We were sold a faulty product with an obvious manufacturing defect. We were willing to fix it ourselves and simply asked that Global Industrial speak to us on the phone about the process; yet they refused. Customers shouldn't have to stand for this behavior and mistreatment. Global Industrial should be held responsible and make this problem right.

Absolutely TERRIBLE. We ordered 2 tables, so far we have had 5 errors, from damaged product from poorly built pallets, to missing pieces, to wrong parts sent. 2 tables shouldn't be this complicated. We've been working with 'customer service' for 2 weeks not and little has been resolved.

I saw some bad reviews but I got exactly what I ordered and they said it would take 10 days for delivery but I had it in three. I was very impressed and we'll order from them again.
Thank you Monty Thoroughbred Roofing and Home Design

Worst shopping experience, even worse shipping. Don’t buy from these guys if you want to receive your product when promised. They simply don’t care once you pay them, Day after day, spending hours on the phone. Ridiculous

I ordered some cardboard stock crates. They are the kind that come flat and you put them together. I was unaware of this, but when you try to put them together, they never stay together, so basically it is a completely useless purchase.

When something is unusable, obviously I would not have purchased it if I would have known this, but now I have to pay shipping and handling if I want to return it, as well as a 15% restocking fee. This is a rip off.

Don't buy from them. Returned items to them as instructed but never received my refund. They have the product and over a thousand dollars of my money.

Don't buy from them! The Canadian division of Global Industrial has poor customer service. Our company goes through a lot of N95s. Due to the pandemic, our normal supplier was short and wasn't going to be able to get any for a month. I ordered some from Global, as they said they had some in stock. Two weeks later, I get an email saying that there wasn't any in stock and that the item was backordered. A month after that, I get another email saying the same thing with an estimated delivery of another month from then. By this time, our normal supplier is back in supply, so I try to cancel the order. They don't have the item and won't have it for another three weeks. However, they won't cancel it. Let's see how many more emails I get about a backordered item before I actually get it.

My original post is below. I had part of my order delivered with the wrong item. It took quite a lot of back and forth, then I escalated the issue a few ways and they did then immediately get my items shipped (about 4 weeks after the issue started). The items I ordered aren’t found many places and I’m glad they rectified the issue and made me feel more comfortable ordering again.

Terrible Customer Service. I ordered some items a few times. On the latest order one box had the wrong items (plastic drawers instead of plastic lids). You would think this would be easy to resolve. Instead I’ve had to send photos, part numbers, and answer the same questions over and over for several weeks. Now they just won’t respond so I guess I’ll have to go through my credit card and report them to the BBB. Because they are clearly just the middle man, they can’t resolve anything timely and they don’t seem to care. I wish I had seen their BBB complaints prior to ordering. Apparently the threat of charge backs doesn’t bother them either. I just want the product I ordered and to send the product they delivered back. How hard is that?!

Very poor service. Would not allow product returned when it was ordered 3.5 months prior to the delivery. No notification of backorder. No emails were sent until the delivery occurred.

Global Industrial has become a drop-shipper!. You order a product and wait months for it to arrive from China (if you're lucky enough to get it)

This company is extremely unprofessional. I placed a $5000 order and only received a portion despite the fact I was told that everything was in stock at the time of my order. I had to call multiple times to get updates. After two months their emails stopped. It was 8 months after my order when I called for an update and found out my order had been cancelled. I called because I wanted to know what happened and if they couldn't produce the rest of my order, I wanted to return what I had already received. They refused. Who wants part of a set? I felt completely tricked. I wanted everything to match and spent a lot of money to achieve a certain aesthetic. They wouldn't even issue a partial refund for their inability to produce my order in 8 months. I will never order from them again and advise others to go elsewhere for their purchases.