GetGround Recenzje 

As a property owner who does not live in the UK, Getground has been invaluable in how we manage our property financially. It has made it easy to keep track of income and expenses, accounting processes, and doing our tax returns. It has been a cost effective solution for us.

Good platform, good personal guidance. Also thinks along with you throughout the process.

Getground ha made my business accountancy a smooth process, onboarding efficient and any additional requests have been promptly answered.
They service has allowed me to focus on my business knowing my accounting is in good hands. Definitely recommend to anyone starting out a new business venture.

I use GetGround’s accounting platform for my LTD which is fabulous and so is the support team. However, what I’ve noticed through continued experience is that their account managers can become quite nasty or start ignoring you if you only use their accounting platform but don’t purchase a property through them. Their monthly fee is quite high already and if you have purchased an off-plan that could take a while till completion the monthly fee feels like quite a waste of money for something you’re not really using actively. I asked them if they have a mechanism available that provides reduced fee for situations like this until the property completes and no response. I would strongly encourage them to work on their customer service as people are not stupid, they can sense when they are being ignored or treated badly. This is really making me think if I would ever get my next property through these guys and if this continues, likely not!!

⭐ 1 star because daylight robbery still gets a rating

I joined GetGround expecting support for a first time company director. What I got instead was a front row seat to how little a company can deliver while still happily taking your money.

The so called three month free period in 2025 was anything but free. Repeated billing attempts. Payment errors. Money constantly trying to leave my account while support quietly failed to fix the problem. If this was a test of competence it was failed early and enthusiastically.

When the free period ended the monthly fee increased and the service collapsed completely. No guidance. No urgency. Just a confusing platform that assumes you already know how to be an anccountant and does nothing to help if you do not.

The real comedy moment was compliance. The company confirmation statement. A legal obligation. No reminder. No meaningful guidance. I had to submit it myself. Paying a compliance service to do compliance myself is a bold business model.

After cancelling and formally requesting a refund for services not provided with reasonable care or skill I received a response but no refund. Apparently acknowledging failure is easy. Returning money is where the system suddenly malfunctions.

This feels less like a professional business service and more like a subscription trap wrapped in friendly branding. They are very efficient at taking money and impressively slow at accountability.

If you are a new director looking for support avoid this company. If you enjoy paying to be ignored while fixing their mess yourself then congratulations you have found your people.

Posting this review is not the first step. It is the final step after polite requests failed. At this point public visibility feels like the only language left. Next Stop - Small Claims!

My experience with GetGround has been a costly lesson in poor business practices. Despite offboarding my companies, I am still being charged subscription fees. Even worse, I was automatically upgraded to their 'Core' plan (£48/month) without my consent or even having a property on the account to manage.
The platform is designed to be a one-way street: it’s incredibly easy to join, but there is no clear way to cancel the subscription on the website. My account manager, who was extremely persistent when pushing investment opportunities, has completely ignored my messages regarding the unauthorised price increase and account closure. It feels less like a service and more like a trap. I have wasted significant time and money here; please do your due diligence and look elsewhere.

They are a legitimate business who find you good properties, typically new builds, that so far for me have gone smoothly. They source everything for you, including mortgage brokering, accounting, company setup and admin, etc. they’re a large team who communicate well with each other, are generally prompt at responding, and seem to have your best interests at heart. So far, I have no regrets, given I would’ve otherwise had to do this on my own or shell out a fortune for different companies and agents. Having a centralised platform for all of this is a brilliant idea, and Get Ground have executed it well in my opinion and keep on improving.

GetGround have been consistently excellent throughout all engagement over many previous years. Chey Pienaar, specifically, has provided excellent customer service and, through her, I look forward to continuing my ongoing relationship with GetGround.

Good and prompt customer service after request. Kudos to C and D for helping!

Fast and Efficient Sign-up. Our Holding Company was set up in less than 3 working days!

Every platform will have issues and turbulence arising from it. What makes GetGround different is when there are issues - the Team will work with you until it is settled.
When I first signed up - Talha Abbasi, Harry Gardner and Laura Cutmore helped heaps in getting me started.
Months later when a different issue arose - Talha Abbasi again helped to provide value added solutions and resolve issues.
Having REAL PEOPLE to help makes a BIG DIFFERENCE in customers' experiences with the platform and their ability to retain them.

Great platform, does everything you need for property investment, all in one place

I have worked with Getground for a couple of years on multiple off-plan purchases. Cora, who oversees the progression side, is dedicated to ensuring clients progress within the specified time, always quick to respond and deliver exceptional service. Working with Cora and the team has been an absolute pleasure, and I look forward to many more future projects together.

It deserves negative stars. This company is totally ignorant and rubbish. Ilogical , delayed and non-customer centered service. Even though my case is uplifted to Financial Obudsman service . They still send nonsense email to compulsory continue their subscription service even though there is NO REAL Property transaction throughout 3.5 years . Still collecting unstoppable subscription service fees , causing delaying in reporting to Companies House. Ignoring the email for terminating the subscription. Unhelpful, unreasonsable, I totally hate this company that waste my precious time to interact with this poor quality company. GetGround !

The point is poor customer service. No single point of contact in case of any issues encountered. Repeatedly canned email communication seems AI/robotic , no human operated company but such a horrible , inhumane . The delay of filing to Companies houses due to poor service.

A refund of GBP 159.6 + late penalty charge GBP 150 due to poor service + poor communication = total GBP 359.6 is requested.

EDIT - 02/12/25

Immediately after writing the below review I received a call from a chap named Harry who was very apologetic and helpful with the tasks required going forwards. He did do a good job at executing the company closures and due to the lack of previous communication was happy to do this free of charge.

I am glad that someone picked up my concerns and helped with them, however, I'm not sure I would feel totally comfortable to come back and use the GetGround services again. I think their service is probably very good for people that need help managing multiple properties.

I honestly would give this company zero stars if I could. It seems their customer service has gone on an extended break. I'm currently at 4 emails unanswered, now trying whatsapp to see if i'll get a response there.

We set up our property companies a couple of years ago with the view to invest but haven't actually ended up doing so. So they've never actually traded. When I asked about closing them they wanted around £400 to do so, which seems ridiculous to me considering no trading has actually happened. I've started doing the process myself!

Lastly I want to cancel my subscription but there's not actually anywhere on the account, it seems, to be able to do that. Their AI bot just says to contact their 'get help' email address, which is the one i've not had any response from over the last month..so we'll see how that goes...TBC...

I’ve had a terrible experience with GetGround. They wasted 4 months of my time across one new purchase mortgage and three remortgage applications, only to reject them in the end without any proper explanation.

After I had made a complaint and asked for an property explaination , they put a REVENGEFUL stop of my mortgage offer which I already obtained!!!!

Throughout the process, I received conflicting messages and poor advice, which led to unnecessary delays and avoidable costs on my side. Despite providing every document and clarification requested, they still refused to move forward and wouldn’t even explain why.

These are all the people’s initialsI dealt with and being passed around: L W, J B, G L, FMDL , SA.
GetGround has shown a serious lack of professionalism and knowledge when it comes to property investment and mortgage handling.
Stay away from them — they are absolutely not worth your time or trust.

Good company. I currently use their letting service which has been smooth so far and recently signed up for their accounting service which I am hoping will be just as good. However, they could improve on their response to queries quicker.

They have raised the prices I think 3 or 4 times since I joined. Support passes you off and takes days to reply. Avoid this service seems fine to start then prices go up twice a year.

Great communication and clarity on process. Good service received from GetGround. Thank you Harry.

Great service in answering my questions.