My mum, who lives in an aged care home, receives a massage from a Blys therapist every three weeks. On the weekend, when I asked her how last week's massage went, she was full of praise for her therap... Zobacz więcej
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Venus was professional and friendly. She arrived ahead of the scheduled time to set up and was very respectful of my home. The massage was gentle, but effective. Venus offered advice on things I could... Zobacz więcej
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Tanya is absolutely amazing. Tanya is timely , kind, acciones and professional. Platform very easy to use . My aunt has cancer and requested someone familiar with her fragile status. Very pleased and... Zobacz więcej
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Just had my first in-home massage and it was such a relaxing experience. Having my own music and candlelight really made it feel calm and personal. Leanne was wonderful—very professional, trustwo... Zobacz więcej
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Informacje dotyczące firmy
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💆🏻♀️ Mobile Massage, Beauty & Wellness ⭐️ 50,000+ reviews 👐 Expert therapists ⏰ 7 days, 6am-midnight 🎁 Gift cards 🇦🇺🇳🇿🇺🇸🇬🇧🇨🇦
Dane kontaktowe
Australia
- hello@getblys.com
- www.getblys.com.au
4,7
Doskonała
2 tys. recenzji
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CANCELLATION FAILED ON APP
I cancelled my booking a few days before the appointment as my plans had changed. The therapist luckily called me before attending as due to an error on the app the cancellation had not gone through. The therapist said this had happened with other clients. I then tried again and the appointment cancelled. However when I contacted Blys and explained they refused to refund the £70. As this was a present from a friend I was extremely disappointed and cannot understand their decision.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Felicity,
Thank you for sharing your feedback. We are sorry to hear how disappointing this experience felt, especially as the booking was a gift.
For transparency, our system records the following timeline:
The booking request was placed on 8 January 2026 at 7:07 AM for a session scheduled on 16 January 2026 at 3:00 PM. On the day of the appointment, the independent provider updated their status to On My Way at 2:16 PM, after allocating the time and preparing to attend the session. The booking was cancelled at 2:20 PM, shortly after travel had already begun.
Blys is a mobile massage, beauty and wellness platform that operates as a booking platform connecting clients with professional independent providers. When a provider confirms a booking, they set aside that time exclusively for the client, prepare their equipment and materials, plan the session, and often decline other work to ensure everything is in place to deliver the best possible experience.
When a cancellation occurs at this late stage, the provider is typically unable to replace the booking and loses the time and income for that reserved time. For this reason, our Client Cancellation Policy applies a cancellation fee once a provider has confirmed and started travelling, to ensure providers are treated fairly for the time and preparation already committed.
We understand how frustrating situations like this can feel, particularly when there is confusion around cancellation timing.
Thank you again for taking the time to share your feedback.
Regards,
Sim
Friendly person with excellent service
16 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Ellie, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Great service!
14 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Sandra, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Rose was on time & professional
Rose was on time & professional. The massage was very very good.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi , thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Honestly couldn’t fault it
Honestly couldn’t fault it. Stay in the comfort of your own home your own surroundings, my partner and I got the couples massage and it was great. It was on the pricier side only because it was peak time but if it wasn’t the price would have been super manageable for what it is!
11 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Maddy, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
It was very easy to make an appointment…
It was very easy to make an appointment and I was quickly sent an email confirmation of time and Masseuse.
Sila was very skilled and professional. She is also very strong. (no wimpy pretend massages from her:-))
It was a great experience all around.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Douglas, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Very easy to book in at short notice…
Very easy to book in at short notice and very professional therapists
6 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Michael , thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Odpowiedź od Blys
Hi Josarne, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Excellent experience very relaxing.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi , thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Absolutely will use Blys again
Wena was amazing. My second time using same masseuse and I'll book her again.
4 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi there, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Sarah was absolutely brilliant 🙏🙂👌 So…
Sarah was absolutely brilliant 🙏🙂👌 So glad that I booked!!
1 stycznia 2026
Opinia niezależna
Odpowiedź od Blys
Hi Sarah, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Fantastic Massage Experience
Deirdre was great at her massage. She knew what she was doing. Was so quick and easy to book as well
31 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi Makayla,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Magnificent massage by Thi
Thi was my massage therapist today (30/12/25). She was punctual and met all of my needs. I am already looking forward to my next massage with a Team member from Blys. Thi is representing Blys to the highest standard. I would rate the massage by Thi as 5/5 stars. Karen F - 30/12/25
30 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi , thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Prenatal massage
I treated myself to a prenatal massage on my birthday, it was just what I needed. Super easy to book and the massage was great.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi Jen, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
So convenient
So convenient. Just put in what you want and when and then wait for it to be confirmed. Sarah turned up early and did a great job. The cost is more than a standard massage but I guess that’s what you pay for the convenience.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi there,
Thanks for sharing your feedback. We’re glad to hear the booking process was easy and that you had a great experience. We really appreciate your understanding around the pricing and are pleased the convenience added value for you. We hope to see you again soon. Cheers! :)
Always have a great experience with…
Always have a great experience with Blys. Great therapists and convenient service.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi , JB thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Great Service
The booking process on the Blys app is so straightforward. You can request the same person if you like, or try someone new. You can cancel a booking easily but must give fair warning, which seems fair to me. I can highly recommend Wena. She was very responsive to specific requests and gave a good, firm massage.
Blys is great if you find it hard getting out as the therapists bring everything needed. A great service!
20 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi Lesley,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
I found my massage therapist was great…
I found my massage therapist was great explained everything as he went along. I would recommend blys to anyone, I was in so much pain before my massage, but now I am walking around much better without any pain, also they are very polite and on time.
21 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi Gail,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Had a surprise birthday massage…
Had a surprise birthday massage scheduled only to have it cancelled a couple hours before. Would definitely recommend to stay away from this place! Was originally confirmed with "Kelsey", only to wait and when no one showed up and got ZERO notification that the booking had no one assigned to it. Definitely don't be fooled! Will never use again and will definitely dissuade anyone from booking.
21 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi Dustin,
Thank you for taking the time to share your feedback with us. We genuinely appreciate you reaching out, as it helps us continue improving the experience for everyone on the Blys platform.
We understand how important this booking was, especially as it was planned as a special birthday surprise, and we recognise how disappointing this experience would have been for both you and the recipient.
To provide clarity, the booking was initially accepted by the provider, Kelsey. However, due to an unexpected personal obligation on 12 December, the provider was unable to proceed and abandoned the booking. At that point, the booking automatically reverted to a pending status and was no longer confirmed. As no alternative provider accepted the request, the appointment was unable to go ahead, and a full refund was promptly processed to your account.
We’d also like to clarify that our system attempted to send a text notification to the recipient to keep them informed of the update. Unfortunately, as the phone number provided was incorrect, the message could not be delivered.
As Blys works with independent professional providers who manage their own schedules, there can be rare and unforeseen situations where a provider is unable to proceed at short notice. While this doesn’t change the impact of the experience, we hope this explanation provides transparency around what occurred.
As a gesture of goodwill, a coupon code was previously shared with you via email, which can be applied at checkout on your next booking.
Thank you again for your understanding. If you’d like to discuss this further or need any assistance with a future booking, please don’t hesitate to reach out to us at hello@getblys.com - our team is always happy to help.
Kind regards,
Blys Team
Excellent facial by Madhuri
Excellent facial by Madhuri. She understood my skins needs and customised the treatment accordingly. My skin is glowing!
20 grudnia 2025
Opinia niezależna
Odpowiedź od Blys
Hi Mili,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
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