Amazingly bad text search for their digitized records. Even knowing the exact date and the paper in which a death notice appeared, it could not find a simple surname string. Moreover, attempting to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go abov... Zobacz więcej
Reakcja na opinię
I like Genealogybank because it seems to have papers that my other historical newspaper subscriptions do not have. It is easy to look up information. It would be nice to be able to have it search fo... Zobacz więcej
Reakcja na opinię
Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would b... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Dane kontaktowe
Stany Zjednoczone
- www.genealogybank.com
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service was excellent
Customer service was excellent. Karen did a great job. Thank you.
3 maja 2026
Odpowiedź od GenealogyBank
Thanks for your feedback!
What made my experience great was the…
What made my experience great was the person that I was speaking to and her name was Marilyn she was very attentive and very caring which I really appreciate it. The service was excellent and they had exactly what I needed which I am very grateful. Thank you genealogy bank for all your help.
2 maja 2026
Odpowiedź od GenealogyBank
Thank you for sharing your experience with Marilyn. We think she's pretty great, too!
Loved working with genealogy bank
Loved working with genealogy bank, just did not use enough to warrant renewal due to change in finances.
27 kwietnia 2026
Odpowiedź od GenealogyBank
Thank you for your kind words! If you need us again, we will be here!
You have outstanding employees
You have outstanding employees. Everyone with whom I spoke was knowledgeable, personable and professional.
5 kwietnia 2026
Odpowiedź od GenealogyBank
Thank you for sharing this! We love helping our customers!
Closed due to fraud
Unfortunately, my card had been closed due to fraud. So, when my renewal came up, it was refused as I didn't have a new card on file. I called and spoke with one of your employees and she fixed everything and even offered me a promotion that was currently running. She was friendly, informative and helpful.
4 kwietnia 2026
Odpowiedź od GenealogyBank
Thank you for sharing! We're glad to hear the experience was easy for you.
Personal attention to my needs
Personal attention to my needs. Immediately took care of my problems. Very polite and courteous.
5 kwietnia 2026
Odpowiedź od GenealogyBank
Thanks for your feedback!
Unsatisfactory purchase experience.
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
31 marca 2026
Odpowiedź od GenealogyBank
You're correct. This all should have been automated for you and we've passed your feedback along to the marketing team to check the link. We are glad that our team was able to resolve it for you.
Odpowiedź od GenealogyBank
Thank you for your review!
Odpowiedź od GenealogyBank
Thanks! We appreciate your feedback!
Great customer service!
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
26 marca 2026
Odpowiedź od GenealogyBank
Thank you! We appreciate you posting your feedback for others to see!
Nothing new on your site
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
24 marca 2026
Odpowiedź od GenealogyBank
We are sorry this was your experience. Over 95% of our content is unique to our site and can't be found elsewhere.
Serious in regarding the way to do business
GenealogyBank works seriously
-promptly answered my emsil
-immediately acted to solve the subject
They understand the real value of any company is the client that can trust them.
24 marca 2026
Odpowiedź od GenealogyBank
Thank you for sharing! We love helping customers quickly!
Prompt and courteous service! 🙂
The person I dealt with, Mindy, addressed my questions promptly and went the extra mile to help me find the San Francisco Chronicle edition I was seeking.
16 marca 2026
Odpowiedź od GenealogyBank
Thank you for sharing your experience!
My family lived in small towns and your…
My family lived in small towns and your site does not have small town newspapers
7 marca 2026
Odpowiedź od GenealogyBank
We are sorry to hear that we don't have the publications you need at this time. We are always adding new content, so please check back!
Odpowiedź od GenealogyBank
Thank you for your feedback!
Great Customer Service
Great customer Service Agent (site specialist, Marilyn - she made you look good. Very helpful
5 marca 2026
Odpowiedź od GenealogyBank
Thank you for your comments! We love our support team!
Doświadczenie Trustpilot
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