gearbooker.com Recenzje 528

Edit: Het is echt niet goed afgehandeld en opgelost zoals Gearbooker zelf suggereert. De verzekering is echt heel slecht. Mijn camera is kwijtgeraakt door de huurder en de huurder moest dit zelf oplossen (en dat ging niet zo makkelijk) Ik begrijp dus echt niet wat het nut van dit platform is. Je verhuurde spullen zijn dus NIET verzekerd als de huurder iets verliest. Daar moet je dan zelf doodleuk achteraan. Lijkt me juist de werkzaamheden van Gearbooker. Waarom zou je anders verhuren via een platform?

Ik wil graag contact! Mijn camera is verhuurd en kwijt en nu staat mijn boeking op voltooid!!

Hi, ik heb al meerdere malen contact proberen op te nemen met jullie maar krijg geen gehoor? Zouden jullie mij een mail kunnen sturen: Miracle abraham @icloud.com

Die Website ist etwas unübersichtlicher als die von Gearo. Mehrere Buchungen bei ein und der selben Person können nicht zusammen gefasst gebucht werden, das Postfach ist mMn unübersichtlich gestaltet, es fehlt eine einfache Möglichkeit zur Bearbeitung der Buchung (Zeitraum ändern, Dinge dazu buchen etc), es gibt kein Rückgabeprotokoll was für die mietende Person wünschenswert wäre.
Die mobile Version der Website könnte besser gestaltet werden. Das schlimmste ist jedoch der Chatbot aus der Hölle, der jedesmal beim Laden der Seite aufgeht, den halben Bildschirm versperrt, meistens völlig sinnlos ist und ein Geräusch erzeugt, das die Musikwiedergabe stoppt.
Würde mir wünschen dass da noch einiges beim Vorgänger Gearo abgeschaut wird.

Zeer makkelijk te gebruiken website waarop heel wat materiaal op te vinden is. Er valt altijd wel wat te vinden in de buurt. Ook een groot pluspunt is dat het materiaal verzekerd is. Vanwege de grote hoeveelheid aanbod is zijn de prijzen van verschillende huurders ook zeer scherp.

The General Idea is great and I also used the predecessor, gearo.

Gearo was already buggy and not well organised but I find the website is really a mess.

The search is not really good especially as a smartphone user. Direct bank payment is not possible. Ican not even pay indirectly with my german bank, cause its not listed, only with visa and paypal but that costs extra money.

Plus the coupon`s that they offered for the people from gearo where extremely hidden and I could only find them after my first bookings so they where useless.

Also before, ifyou rented smth the pickup-day and the day to give it back was free. That really made sense because how you gonne pick up and gie back the same day if you have a full day job. Then you almost always need two days which makes it more expensive of course.

So if they improve interface and stuff could be great
but for now i will start to switch to other plattforms

Clear overview of what I could expect from Gearbooker from the start.
Had a little trouble at the beginning finding the right match, but Gearbooker helped out to find the right person to rent from.
Overall a good experience.

I love the idea to rent equpiment, that otherwise just lays around.

Critics:
its not possible to report problems about a booking directly.

If you are patient, you can write to the chatbot that eventually forwards you to a human.

In my case the shipping was delayed by DPD. It was sent off by the renter on thursday and arrived with delay on tuesday the next week.
The Insurance of gearbooker.com does not cover shipping problems and there is only a 10% Coupon for my next booking, that I was offered.
No refunds at all.

So be aware, that this might become an issue, what you book a rental

Die ID Verifizierung ist ein absoluter Witz. Für die Aufnahme des Perso wird die Kamera auf Weitwinkel eingestellt, so dass man bei bildfüllendem Abstand kein scharfes Bild erhält. Und dann die lächerlichen Begründungen unter "ließ mehr darüber" auf der ID Verifizierungsseite. Keine der dort angegebenen Behörden existiert m.W. nach in Deutschland.

How do you recognize a good company?
Actually, only when there are problems.

The Gearbooker website is relatively well designed. It is intuitive in many places.
The translation from English or Dutch (where the company comes from) into German should be checked urgently. There are various errors and ambiguities.
Some of the FAQs do not answer the questions asked at all.

If the rent works fine, than there is basically nothing to complain, but...

There is no handover protocol or return protocol. Everything has to be documented manually and somehow.

Customer support is the biggest weakness. I had to complain about a serious theft of my technology. It took hours to reach staff. There is no phone number (for emergencies). The response time is unacceptable.

There is no designated button for reporting damage.

Now I have to wait weeks to get my money back. But what about the loss of earnings during that period? I now have another immense financial loss that Gearbooker doesn't care about. I don't have my camera etc. at my disposal. I can't rent it out and I can't use it myself. That means I have to rent it myself at a high price and sue the tenant for it.

The rental agreement seems to have been written in English or Dutch and then translated into German using a translation tool, without a German (lawyer) looking over it and adapting the wording correctly.

pretty good, easy to use!

The renter can cancel the rent at any time!!!
Someone wanted to rent 3 things from me and i accepted the request. We had an appointment at 3 pm, i prepared the things and stayed at home only for the renter to pick up the things. But the renter cancelled just an hour before pick up.
I dont get why you could cancel a request, when it has been accepted. At least there should be some consequences like paying 20%.

It is unbelievable. In order to finally get your money as a renter, you are supposed to upload countless private documents that should not interest this company in the slightest!

Among other things: my rental contract, my mobile phone bill, VAT number ?!
None of this is any of your business! Just transfer my money to me and don't try to get the renter to give up his right to payment by making more and more demands because it's getting ridiculous! Since 4 weeks I'm waiting for my money and I think I will never get it if I don't completely strip myself bare in front of this company.

I lost my Mavic 3 Drone to a scammer, who claimed to have been robbed. The gearbooker support does not provide any assitance the advice to get myself a lawyer to get my stuff back directly from the guy, as written in the contract we have. The Insurance doesn't seem to apply to my case.

Moet veel stappen ondernemen om iets te kunnen huren. Kost veel tijd, zeker als je het op de telefoon doet.

Easy and nice overview of all the rentals.

Its a very safe and reliable platform with seasoned professionals renting their stuff. No brainer for me seeing the insurance policies they have. Makes me feel well looked after!

perfect service, kind and good material

Ik heb de borg (€ 1.000,-) van een gehuurde camera (Fx6) niet teruggekregen. En nu krijg ik geen contact met Gearbooker.
De camera die ik gehuurd heb is inmiddels terug bij de eigenaar vanaf 17 september. Er was geen enkele schade. We zijn inmiddels 7 dagen verder en ik heb nog niets terug.
Ik zou volgens de website na 3-4 dagen mijn geld terugkrijgen. Het is vooral irritant dat ik geen mens te spreken krijg. Ik zit in een soort loop van automatische antwoorden van de chat. Ik wil gewoon een mens spreken!!!!
Azwan

Good platform. Save rental, quick pay