I purchased and never received two items in the last 60 days. There is no phone number to call. I sent several emails and received general responses like sorry for the delay. We have expedit... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bedrövlig kundservice, Köpte ett 4-pack handdukar där en av handdukarna började tråda upp sig i sömmarna efter någon vecka. Mailade kundservice och fick svar att det var en godkänd reklamation men... Zobacz więcej
Reakcja na opinię
Mina föräldrar köpte en tröja M som alltid passar mig men denna modellen var helt off och även S var ok men absolut inte för liten. Hittade en S på GANT i Sverige men de vägrade låta oss byta då de ha... Zobacz więcej
Worst fabric.Discard after first wash. Raufullah Buneri at Burjuman store is a terrible person.If you go to him with a feedback he will say that he does not wash his jeans for 6 months so should you.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Gant is a premium lifestyle brand offering high-quality clothing, accessories, and footwear for men, women, and kids. With a legacy rooted in American East Coast heritage and Ivy League style, Gant was founded in 1949 in New Haven, Connecticut, and has since evolved into a global brand known for blending American sportswear with European sophistication. The brand’s collections include casual and tailored apparel, outerwear, denim, and seasonal essentials, all crafted with a focus on quality, timeless design, and attention to detail.
Dane kontaktowe
Stany Zjednoczone
- customerservice@gant.com
- www.gant.com
1,6
Bardzo słaba
256 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 37% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Extremely terrible customer service
Extremely terrible customer service.
I have never experienced such bad customer service in my whole life. I have ordered something on Feb 2nd from GANT CANADA thinking that the shipment would arrive by 14th Feb to gift a surprise to my husband. I am still waiting for the shipment details. No one picks the phone at customer service, no reply on emails. I feel I am stuck.
Will never order anything from here. My valentines surprise is ruined, i think this company feels happy to embarrass customers. I am shocked that Gant Canada online orders could be so petrifying. ITS A SCAM, NEVER BUY ANYTHING FROM GANT CANADA
2 lutego 2023
Opinia niezależna
Odpowiedź od GANT USA
Dear Neha,
Thank you for the feedback. Our team confirms that on February, 9th, they received cancellation of the order after there was communication about the expected delivery delays. We appologise for the inconvenience with the Valentine's surprise order.
Kid regards,
GANT Global Customer Service
Did a survey on qmee for gant
Did a survey on qmee for gant. Im also a regular customer. Or at least I was. Yet another scummy company that wastes your time redirects you to their site then doesnt pay you. Well I hope it was worth it because now I will never buy any more of your products and Ill make sure friends and family dont either. Disgusted!
6 lutego 2023
Opinia niezależna
Odpowiedź od GANT USA
Dear Ja,
Thank you for the feedback. We will investigate with Qmee, an afifliate website, what kind of content was provided to make sure it is not misleading.
Kind regards,
GANT Global Customer Service
Gant are an absolute joke
Gant are an absolute joke. Avoid at all cost, a premium brand, laughable!
Ordered several items from their sale, stated up to 4 working days for delivery. Noticed after two days not despatched. Contacted customer services and they confirmed up to 4 working days. 4 days elapsed and still no items. Then told by customer services they are having issues with their warehouse and causing delays. Told 2 extra days. It's now a week since ordering and get two emails, one staying that one of the items was no longer available ! Probably due to them taking a week to despatch. The other email with a tracking number for Evri. Nearly a further day now since claimed despatch and Evri still haven't received the items from Gant to deliver ! Their customer service is appalling and the website is a complete lie and misleading regarding delivery times when they obviously know the timescales stated cannot be achieved but customer service just keep misinforming.
Not holding my breath regarding a refund by Gant but if not received within 5 days will be claiming the refund from Amex.
Claim to be a premium brand but with back street customer service and approach with customers. I wish I had checked reviews before ordering, avoid at all costs, Tommy Hilfiger etc. much better 😁 I'm also emailing their UK CEO, his email address is easily found if googled, he needs to know how appalling his operation is.
1 lutego 2023
Opinia niezależna
Odpowiedź od GANT USA
Dear Philip,
Thank you for taking time to provide this feedback. We are very sorry that quite a few things happened at the same time with your order, and we will definitely pay a close attention both to the delivery delays and communication on the website about delivery timeframe, which of course has to be accurate.
We hope that the provided on 31 January goodwill gesture could be of a small token of our appreciation of you being GANT customer and sharing the valuable feedback with us.
Kind regards,
GANT Global Customer Service
!!! AVOID, AVOID, AVOID !!!
!!! AVOID AVOID AVOID!!!
I had a bad experience with Gant back in August 2022 and I said to myself I’ll never use them again, and decided to give them a second chance this year. I have spent over £550 in January with them and unfortunately it was even worse than before!!! Shocking customer service, no reply to emails and no updates! Save yourself time and stress and spend your money elsewhere!!! I certainly will!!!
23 stycznia 2023
Opinia niezależna
Odpowiedź od GANT USA
Dear Bogomil,
Thank you for the feedback. We take a really close look at any points in relation to customer service, and whereas you state that you did not receive any answers from the team, looking at the name in Trustpilot, I can see in our system interaction happening between you and our team memeber with a reply to your email from 30 January on 31 January, your confirmation to the question on 31 January and the last reply from the team the same day about the refund.
Please let us know if there is anything else that our team can assist with.
Sincerely,
GANT Global Customer Service
Købt et fint produkt men Gant bruger…
Købt et fint produkt men Gant bruger Bring der ikke har så mange afhentningssteder til pakkerne.
Jeg bestilte udtrykkeligt til den lokale Nærboks på GANTS hjemmeside men den endte i nabobyen.
Bring oplyser at Gant har bestilt til afhentning i nabobyen :-(
22 stycznia 2023
Opinia niezależna
Odpowiedź od GANT USA
Hej,
Tak för att du tagit dig tiden att lämna din recension till oss.
Vi beklagar att det närmsta Bring-ombudet var längre ifrån dig än förväntat. Vi har tagit din feedback vidare och hoppas ha fler utlämningsställen framöver. Du är självklart välkommen att kontakta oss om du har några frågor eller funderingar.
Vänliga hälsningar,
GANT kundservice
Hvorfor får vi ikke en kvittering på…
Hvorfor får vi ikke en kvittering på hvad vi har købt ???? Og hvorfor har i trukket pengene når vi ikke ens har fået en kvittering for køb ???? Er det svindel og humbug ??? Det lyder det til, ingen svar på henvendelser til kundeservice????
24 stycznia 2023
Opinia niezależna
Odpowiedź od GANT USA
Hej,
Tack för att du tagit dig tiden att lämna en recension till oss. Vi beklagar verkligen besväret med din beställning och att det möjligen kan ha uppstått ett tekniskt fel när du la din beställning. Om du har hört av dig till oss och inte fått någon återkoppling beklagar vi verkligen detta. Vi strävar att svara på alla inkommande meddelanden inom 2 dagar. Om du fortfarande saknar återkoppling får du gärna höra av dig till oss igen då ditt meddelande möjligtvis inte kommit fram. Vi vill självklart hjälpa dig med ditt ärende.
Vänliga hälsningar,
GANT Kundservice
Don’t deliver and keep your money
Ordered an item that was cancelled and not refunded. Ordered the item again (not knowing the previous wasn’t refunded) and the item was blocked by German customs — also not refunded. Almost two months have passed and Gant seems completely unable to refund items that customers don’t receive.
14 grudnia 2022
Opinia niezależna
Odpowiedź od GANT USA
Dear Andrew,
First of all, sincere apologies for having the two orders reverted from the customs. We are investigating why this happend in the first place to make sure orders are delivered as expected cross borders. One of the returns reached the warehouse only on 13.01.2023.
The refund has been processed by us but due to an opened chargeback dispute before the refund could have been issued directly, this case is now with the bank and the speed of issuing the funds back to your account will depend on how fast the bank processes the dispute.
Is there a way we can support you in re-orderdering the items once you receive the refund or anything else we can assist with?
Kind regards,
GANT Global Customer Service
Amazing customer service
I went to the Gant store on Regents Street and zara was incredibly helpful and helped me find an amazing jacket. she was really kind and helpful and represented gant in an amazing way. will definitely be back
21 stycznia 2023
Opinia niezależna
Wonderful customer service and great product!
Just had the most efficient, helpful and friendly customer service over the phone from Charlie and manager in your Edinburgh store. DPD were so speedy and within a day I had my two new pairs of beautiful ladies Chelsea boots. I am absolutely delighted with my purchase, as they are superb quality and so incredibly comfortable. Many thanks!
20 stycznia 2023
Opinia niezależna
Professionellt bemötande hos företagets…
Professionellt bemötande hos företagets kundservice
8 stycznia 2023
Opinia niezależna
Pessima esperienza
Sono cliente Gant da una vita e spesso ho acquistato online.
Ho acquistato presso il loro online store due pullover per quasi 200€ di spesa a fine novembre 2022, quindi ben prima del sovraccarico festivo. Il pacco parte il giorno successivo all'ordine dalla Germania con DHL e mi viene fornito il numero spedizione per il tracking. Passano i giorni e il pacco non arriva (solitamente impiega meno di una settimana); verifico su DHL e il tracking avvisa che il pacco è arrivato al centro di smistamento per l'estero il giorno successivo alla spedizione, poi più nulla.
Passa un'altra settimana - siamo a 14gg dalla spedizione - e decido di contattare il centro assistenza Gant. Per rispondermi ci mettono un'altra settimana (siamo a tre) e Natale è alle porte: il succo della risposta (il centro assistenza è in Spagna ma rispondono in italiano discreto) è che sono spiacenti ma ci dovrebbe essere stato un problema col corriere che è stato informato.
Sono disposti ad effettuare il rimborso rapidamente (ho pagato con PayPal) ma per farlo pretendono una dichiarazione giurata che non ho ricevuto il pacco e copia dei miei documenti di identità.
Gli dico che non ho intenzione di inviargli copia dei miei documenti per una ovvia questione di privacy e gli spiego che mi hanno già danneggiato con oltre tre settimane di ritardo nella consegna e dovrebbero occuparsi loro di verificare il mancato recapito visto che hanno scelto loro il corriere e basterebbe chiedergli la prova di consegna. Passa un'altra settimana ed anche il Natale prima che mi dicano (condenso) "ok, ci spiace e non mandarci il documento è un tuo diritto ma così attiviamo la verifica interna e ci vogliono mesi prima che il corriere ci dia una risposta".
Mesi per avere una prova di consegna??? Da DHL Germania???
Li avverto che pazienterò ancora qualche giorno e se non mi arriveranno i pullover o il denaro attiverò il reclamo su PayPal e farò lo stesso con l'ODR, Online dispute resolution dell'Unione Europea.
Non mi rispondono più.
Intanto non ho i pullover che mi erano necessari ed ho circa 200€ in meno in tasca che chissà quando rivedrò.
Siamo a quasi un mese e mezzo dall'ordine, ho contattato PayPal e presto anche l'ODR.
Intanto vi rendo nota la qualità del servizio di Gant in modo che possiate regolarvi se volete fare un ordine.
27 listopada 2022
Opinia niezależna
Great products, hopeless customer service
Great products, but hopeless customer service. They use Evri for delivery (heaven only knows why, given their reputation). Evri lost the shipment, but GANT refused to re ship via a different courier and only offered a refund. Of course, if I try to reorder it myself, it won’t be at the sale discount and they will charge me more. Shameful.
6 stycznia 2023
Opinia niezależna
Odpowiedź od GANT USA
Good Afternoon,
Thank you for your feedback.
Please accept our sincerest apologies.
We can confirm that for 2023, we have updated and aligned our system and policies. Given this, we are unable to offer replacement orders.
We can confirm the promotion you have been added to is indeed off the current price and will include the sale.
Please do not hesitate to contact us should you require further assistance, we will be more than happy to help.
Der Online Shop und Kundendienst ist top
Der Online Shop ist top: Lieferung schnellstens -Ware super - Kundendienst mehr als hervorragend.
Würde immer wieder dort bestellen, da ich kein Risiko mit dem Onlineshop eingehe.
1 stycznia 2023
Opinia niezależna
Purchase item never received and want my refund
I purchased a skirt back in mid November 2022. The item appeared to be shipped November 27. This is when everything went wrong. The shipping company canceled the shipment. I had called and emailed Gant Customer service with no results but empty promises and told untruth over and over. I have been asking for my money back now for weeks with no response from the customer service. I am extremely unhappy with the customer service of Gant. It should be quick and easy. I never received my order but they have not returned my payment. I will call again tomorrow, this has been the most frustrating experience I ever had dealing with an online order. I 100% do not recommend purchasing anything from Gant .
23 listopada 2022
Opinia niezależna
Odpowiedź od GANT USA
Dear Ann,
Thank you for the feedback. I am very sorry to hear about your recent experience. This message has been esclated to the Global Customer Service team, and we are making sure you get assisted by the team in Canada. If there is any preferred way to reach out to you, please let us know by emailing customer-service@gant.com.
Kind regards,
Anna from GANT Customer Service Team
Mega schlechter Service bei…
Mega schlechter Service bei Reklamationen. Ware kommt durch DHL beschädigt an und man muss sich selber um Schadensregulierung kümmern.
19 grudnia 2022
Opinia niezależna
Ordered a pair of chinos on the 8th…
Ordered a pair of chinos on the 8th still waiting on the useless carrier company to deliver, emailed GANT twice now for a refund they don’t even acknowledge the email.
Waste of time
19 grudnia 2022
Opinia niezależna
Odpowiedź od GANT USA
Hi Mr Mortimer,
Thank you for sharing the feedback. We are very sorry to hear about this experience with the delivery. Is there a way we can get in touch with you to support you? The fact that your two messages have not been answered sounds like we need to verify something on the technical side, as our team replies to all the incoming messages.
Kind regards,
GANT Customer Service
Je partage les avis déjà donnés
Je partage les avis déjà donnés.
Impossible d’obtenir une étiquette de retour.
Injoignable par téléphone. Aucune réponse aux divers courriels.
7 grudnia 2022
Opinia niezależna
Kundservice i världsklass
Jag la en beställning som blev fel och var tvungen att kontakta kundservice. Fick snabbt svar och ett otroligt gott bemötande. Mitt ärende löste sig smidigt och enkelt och jag känner mig mycket nöjd.
Snabba leveranser och ett bemötande utöver det vanliga, världsklass!
6 grudnia 2022
Opinia niezależna
Delivery issue
Delivery issue, link on email sends you to UPS, which then asked for my personal details including Bank. Gant don't even use UPS!
5 grudnia 2022
Opinia niezależna
Odpowiedź od GANT USA
Dear Paulo,
Thank you for leaving this feedback. If possible, could you please provide more details on the email you are referring to?
Kind regards,
GANT Customer Service Team
Still waiting for some shoes I ordered…
Still waiting for some shoes I ordered for a funeral. Ordered them over a week ago. En I the cheapest most useless courier company has had the shoes for days. Wish Gant would use a decent courier. I now have no shoes for funeral
4 grudnia 2022
Opinia niezależna
Odpowiedź od GANT USA
Dear Tracey,
We are very sorry to hear about the delays with the delivery, especially since this was meant for an occasion you mentioned.
A team member will reach out to you via the provided in the order email address to take this matter further.
Hope that the shoes themselves will be a purchase to enjoy!
Kind regards,
GANT Customer Service Team
Doświadczenie Trustpilot
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