GANT USA Recenzje 

256
Wynik TrustScore: 1.5 na 5

1,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I purchased and never received two items in the last 60 days. There is no phone number to call. I sent several emails and received general responses like sorry for the delay. We have expedit... Zobacz więcej

Oceniono na 1 z 5

Bedrövlig kundservice, Köpte ett 4-pack handdukar där en av handdukarna började tråda upp sig i sömmarna efter någon vecka. Mailade kundservice och fick svar att det var en godkänd reklamation men... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Mina föräldrar köpte en tröja M som alltid passar mig men denna modellen var helt off och även S var ok men absolut inte för liten. Hittade en S på GANT i Sverige men de vägrade låta oss byta då de ha... Zobacz więcej

Oceniono na 1 z 5

Worst fabric.Discard after first wash. Raufullah Buneri at Burjuman store is a terrible person.If you go to him with a feedback he will say that he does not wash his jeans for 6 months so should you.... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Gant is a premium lifestyle brand offering high-quality clothing, accessories, and footwear for men, women, and kids. With a legacy rooted in American East Coast heritage and Ivy League style, Gant was founded in 1949 in New Haven, Connecticut, and has since evolved into a global brand known for blending American sportswear with European sophistication. The brand’s collections include casual and tailored apparel, outerwear, denim, and seasonal essentials, all crafted with a focus on quality, timeless design, and attention to detail.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

256 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 37% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(256)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I used to wear Gant shirts in the mid…

I used to wear Gant shirts in the mid 1960’s. $6.50 short sleeves $6.95 long sleeves. The product was made so well that I remember it 50-60 years later.
I saw an add and had to have it.
When it arrived I was so very let down. The neck is about 2’’ short, the sleeves are about 2’’ too long. The torso is so tight I can’t bend over in it. The material is terrible! Over $100. Wasted!

14 czerwca 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Raymond,

Thank you for sharing your experience and your fond memories of GANT shirts from the past. We apologize for the disappointment you encountered with the recent purchase. We understand that the fit, quality, and comfort of the shirt did not meet your expectations, and we'll take it into consideration as we continue to improve our products.

Kind regards,
Anna
GANT Customer Service

Oceniono na 1 z 5

Service client très décevant

Service client très décevant, attente de remboursement pour cause de problème de livraison à plus de 3 semaines. On me demande de me justifier alors que cette société est incapable de gérer ses problèmes en interne.

23 maja 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Bonjour monsieur Papigordo,

merci d’avoir laissé votre avis. Nous mettons tout en œuvre pour offrir à nos clients une expérience d’achat agréable et nous sommes navrés de lire votre expérience avec notre service client.

Le slogan de GANT est « Never Stop Learning » et les commentaires et feedbacks de nos clients nous aident à constamment améliorer la qualité de nos services.

Nous vous prions de nous contacter via l’adresse e-mail fr.serviceclient@gant.com ou par téléphone au +33 1 82 88 46 24 afin de mieux échanger sur votre problème.

Oceniono na 1 z 5

Quite a poor & inefficient performance

Quite a poor & inefficient performance. charged excess & not willing to refund .
😂

16 maja 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Hello,

Thank you for providing the feedback. We have passed it to the team in India to review for any further actions.

Kind regards,
GANT Global Customer Service

Oceniono na 1 z 5

Qualité très décevante

Je pensais que Gant était synonyme de qualité. J'ai donc acheté une paire de bottines en novembre 2021. Cuir lisse, magnifique. Je les ai peu portées par crainte de les abîmer. Au plus une trentaine de fois. Aujourd'hui, je constate que la semelle qui a l'air cousue (ce qui donne un aspect qualitatif) est en réalité collée. Elle s'est décollée en partie, m'obligeant à les apporter chez un cordonnier. Je suis extrêmement déçue par la qualité Gant. Mon premier et dernier achat chez cette marque.

25 kwietnia 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Bonjour madame Maldiw,

merci d’avoir laissé votre avis. Nous mettons tout en œuvre pour offrir à nos clients une expérience d’achat agréable et nous sommes navrés de lire que vous ayez rencontré des problèmes avec l’un de nos produits.

Le slogan de GANT est « Never Stop Learning », les commentaires et feedbacks de nos clients sont d’une grande importance afin de constamment améliorer la qualité de nos services.

Nous vous prions de nous contacter via l’adresse e-mail fr.serviceclient@gant.com pour mieux échanger sur l’expérience que vous avez décrite.

Nous nous réjouissons de votre prise de contact.

Cordialement,
Anna
Service Clients

Oceniono na 1 z 5

Gant Dubai

AVOID this company no matter what, everytime i ordered something (or bought in store) there was problem.
1. Very poor quality products, t-shirts i bought are worst quality i've ever seen.
2. Some of t-shirt were unusable after few washes (complete color fade with one, mild color fade with second, print fall of third) and all of that happened in one month since buying. When i went to store to get my money back (Mirdif City Center store) unprofessional sellers were rude and unhelpful, telling me that i am lying (!?). Then i spent TOO MUCH TIME trying to get refund from their online customer care.
3. One time i made order online - i was waiting 7 days for response and confirmafion which i didnt get without contacting them. Usually when you order something in Uae, it is delivered within 8 hours - 2 days.
4. Their online store is worst experience i ever had buying online. Need few seconds to switch between colors and sizes.

So, extremelly poor quality products, rude workers, 0 customer support, poor online experience. 0/5

23 kwietnia 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Luka,

Thank you for providing this feedback. We are very sorry to hear about your experience with GANT UAE. We have provided this feedback to the UAE team for further investigation and improvement of processes.

Kind regards,
Anna
GANT Global Customer Service

Oceniono na 1 z 5

Stay far away from Gant

Stay far away from Gant, they deliver poor-quality products which should not be expected to be compatible with other Gant products.

In late January 2023, I bought 2 Gant t-shirts which I, a few days later wore along with my 3-year-old Gant jacket only to discover that the products were rubbing off of each other. I immediately contacted Gant customer service regarding the problem to which they responded that the damage was due to the age of the jacket even though no such damage had occurred between the jacket and items from other manufacturers.
The case is still ongoing and Gant's latest stance on the matter is that they do not wanna make an assessment of the situation and therefore cannot make a decision in the case.

The case has generally been characterized by long response times and unhelpful customer service staff.

20 kwietnia 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Joakim,

Thank you for giving your feedback on the recent experience. Having revieview the case associated with the purchase of t-shirts in our system, we would like to emphazise that we have set processes for claims approval due to product quality, and investigation of each case unfortunately takes time.

If there are any other questions, please do not hesitate to reach out.

Kind regards,
GANT Global Customer Service

Oceniono na 1 z 5

Return/Refund no answer

I have requested a return/refund for more than 2 months, email sent with details requested and no answer from the customer care, visited the store for return where they rejected the return through store, requested for any number to contact from the store but they advised that there is no number to contact

9 kwietnia 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Hisham,

Thank you for the feedback. We are very sorry to hear about your recent experience.

Could you please provide information as to which country you did the purchase in so we can make sure the relevant Customer Service team supports you?

Best regards,
GANT Global Customer Service

Oceniono na 5 z 5

Very fast delivery

Ordered a few items from the Danish GANT-site - was sent just 2 hours later! Very nice packaging of the clothing, return label included, really pleasant experience overall.

5 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Extremely poor service

Extremely poor service, I ordered a sweat shirt 5 days ago and until date I did not get a tracking number or any shipment details, I reached out to their customer service twice and all I get is a automated reply, we are experiencing a high volume of orders, once we ship your order you will receive an email with the details. I tried to call them but no luck at all, DO NOT SHOP FROM THEM, they are the worst company and brand out there.

SHAME SHAME SHAME on your company, this is the reply I got after chasing for almost one week.

Dear Andy

Thank you for your email.

We have looked into the status of your order and unfortunately, upon inspection of your item at our warehouse, the quality was not up to the standard expected of our products. As this is the last pair in our inventory we were unable to fulfill your order.
Please allow 3-5 business days for the funds to be allocated back to the original form of payment used for purchase.
We apologize for the inconvenience and have issued a refund accordingly.
If you have any further questions, please do not hesitate to contact us.
Wishing you and your family a safe and wonderful day.

Customer Service Team

29 marca 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Andy,

Thank you for the feedback and the update. We are sorry that the order was not fulfilled and you received no communication about the order status. The Customer Service Team in Canada will look into solutions to improve the communication.

Kind regards,
GANT Global Customer Service

Oceniono na 1 z 5

Appalling!

Appalling!! They don’t even deserve a star! I ordered a watch, they just issued a return themselves and said it was out of stock! Then I emailed them about it, they said it was in stock so I reordered it as it said one left in stock and after I ordered I checked it and it said now out of stock, so I clearly had ordered the last one! They then again issued a return! I rang customer service and they were appalling, would not listen to me, did not care! Do not order off them!!! Horrendous service.

8 marca 2023
Opinia niezależna
Oceniono na 1 z 5

I ordered Gant Apparel Mens D1

I ordered Gant Apparel Mens D1. GANT BANNER SHIELD C-NECK 338/FOREST GREEN for my husband's birthday on February 20 and still have not received it. Please refund my money back. Very bad customer service and nobody even replies to phone-calls.

20 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

GANT - unprofessional and disrespectful

I bought 5 Polo shirts online on the 5th of February 2023. Since I didn't receive anything until the 12th of February, I sent them an inquiry asking for my order. On the 14th they replied, stating that they could not source any of my items and that they issued a refund. Today is the 23rd, I have neither received my money back, nor did any of their customer support reply back to my emails. This is the worst company ever. Avoid by any means!!!
They are unprofessional and do not respect their customers.

14 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Vil ikke offentliggøre dårlig anmeldelse

Bestilte en trøje, desværre i forkert størrelse. Mail og telefon til support. Forsent til at kunne ændre, men pakken blev først afsendt to dage efter.
Efter handlen fik jeg en mail om jeg ville give en feedback. De fik en negativ besvarelse som de ikke ville offentliggøre. Jeg måtte i øvrigt bestille en gang mere for at få blusen i rigtig størrelse og gratis retur af første bluse. 2. Handel med positiv anmeldelse er blevet off.gjort. Det er ikke Ok!

6 lutego 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Hej,

Tack för att du tagit dig tiden att ge din feedback till oss. Vi beklagar igen att vi inte hade möjlighet att ändra eller makulera din beställning. Vi jobbar på en lösning för att kunna hantera sådana ärenden smidigare framöver.

Du är självklart välkommen att återkomma till oss om du har några frågor eller funderingar.

Vänliga hälsningar,
GANT Kundservice

Oceniono na 1 z 5

I ordered a jacket and has not shipped

I ordered a jacket and has not shipped
No answer from customer service
No response to email
Price taken in my credit card

I will file a complaint with my credit card

16 lutego 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Mattia,

Thank you for the feedback. We are sorry to hear about your recent experience. Having consulted Customer Service in Canada, we can confirm that they were in touch with you about the order placed on February, 13th, to inform about the delivery dates and for some reason they had not received any emails from you. Would it be possible to ask which email address was used to reach out to the Customer Service to solve this communication issue?

Kind regards,
GANT Global Customer Service

Oceniono na 1 z 5

Still Waiting

Ordered 2 pairs of jeans nearly 2 weeks ago, still not received. Courier says they tried to deliver 3 times but no one in. I was there, they just hadn’t tried. 4th time the said they couldn’t find property?
Phoned Gant, useless, they can’t do anything about it except ask EVRI to look into it. Said they would be in touch in 48hrs, they weren’t, I had to phone them again. I told them that EVRI have now sent an email to say they are trying to locate the parcel so they can try to deliver it. Gant said they would issue refund, even though I asked them to send order again with different courier, she said they don’t offer replacements. I will see if I actually get a refund. I will definitely not be buying from them again if they are going to use such an inferior courier company.

10 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Shirt arrived in clearly used condition…

Shirt arrived in clearly used condition with stains. Customer service refuses and assistance because I didn’t notify them within 24 hours.

Edit: regarding GANT’s response: yes, I was able to return the item. This doesn’t not explain how dirty products can be shipped and outrageous customer services is provided by a premium brand.

10 lutego 2023
Opinia niezależna
Logo GANT USA

Odpowiedź od GANT USA

Dear Florian,

Thank you for the feedback and apologies for your recent experience. The team in UAE confirmed that the shirt will be collected with the courier, and we hope that there will be a chance to test some of the GANT items in the future.

Best regards,
GANT Global Customer Service

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