Fraser and Fraser Recenzje 

304
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was contacted by Fraser and Fraser and a number of similar companies after a distant relative passed away intestate. Each said that they would represent my interests in gaining my share of the estat... Zobacz więcej

Oceniono na 5 z 5

Brain reached out to me about an estate that was left to me which I had no idea about. It was then transferred to Billie to distribute my share to myself, throughout the whole process Billie has kept... Zobacz więcej

Oceniono na 5 z 5

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient. Ben was always available to speak to and made you... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Incompetence beyond belief. Strung along for 20 months believing we would recieve a significant amount of inheritance from a distant relative, only to find Fraser & Fraser, in a rush to get their gr... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Genealog

Napisane przez firmę

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

304 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 40% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(304)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Pricing in 2025 is extortionate

My child's school photo was ready for me to purchase, and upon checking from previous years to now, I couldn't believe the up-pricing. I understand the whole business side of things, but I don't think they think of parents who are hardly making ends meet especially at this time of the year (Christmas). I found that Digital photos are now up £20 compared to last years order, which in my opinion should be cheaper than "high quality" Prints, however that was not the case. Prints are cheaper which questions is it really high quality?. Now I'd rather take photos from my phone than letting my child take school photos from this company.

4 grudnia 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Arielle,

It appears you have left a review for us, in the hopes to review another organisation? We are a genealogists and probate research firm, we do not provide photo prints.

We would highly appreciate it if you could remove this review from our TrustPilot page.

Many thanks
Ceyda

Oceniono na 5 z 5

I attended a very interesting and…

I attended a very interesting and informative online webiner for private client specialists given by Heledd Wyn on (dealing with) financial abuse of vulnerable clients. Excellent hosting of an excellent talk.

3 grudnia 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Paul

Thank you for your thoughtful review. We’re delighted to hear you found the webinar informative and engaging. Heledd Wyn delivered an excellent session, and we’re pleased the hosting and content met your expectations. We appreciate your feedback and your participation.

Fraser and Fraser

Oceniono na 5 z 5

We was contacted by Fraser and Fraser

We was contacted by Fraser and Fraser , regarding heirs to a family member who had passed away leaving no immediate family, Fraser and Fraser where fantastic in explaining all around the family member explaining everything , I was a bit unsure a first regarding the estate, however all was explained and the correspondence was brilliant.Thank you

3 grudnia 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Simon

Thank you for taking the time to share your experience. We’re pleased to hear that our team was able to guide you through the process and provide clear, supportive communication throughout. We understand these situations can feel uncertain at first, so we’re glad we could offer clarity and reassurance. We appreciate your kind words and are glad we could assist.

Fraser and Fraser

Oceniono na 5 z 5

Very impressed by this company and the…

Very impressed by this company and the way they dealt with an Estate where I was an unexpected beneficiary. Communication throughout the process was first class and I thought they earned every penny of their fee.

27 listopada 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Bud

Thank you for your kind review. We’re glad to hear that our communication and support helped make the process clear and straightforward for you. We appreciate your feedback and are pleased we could assist.

Fraser and Fraser

Oceniono na 5 z 5

out of the blue i was contacted by…

out of the blue i was contacted by fraser and fraser .
about being a possible heir . bit sceptical at first but after speaking to shannon was put at ease and a straight forward process!

10 listopada 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Gary,

We appreciate your honest feedback! Contacting potential heirs unexpectedly is part of our work, and we know it can be a surprise.

We are delighted that after speaking with Shannon, your initial skepticism was replaced with confidence. Ensuring a clear, straightforward process is what we aim for, and we will certainly pass on your thanks to her.

Fraser and Fraser

Oceniono na 5 z 5

Out of the blue I received information…

Out of the blue I received information that I was possibly a benficiary of a second cousin. The information was outlined very well, and I was kept informed the whole time. Thank you to Shannon Freeman for your help and advice.

7 sierpnia 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Christine,

Thank you so much for taking the time to share your positive experience! We are delighted to hear that the information regarding the potential inheritance was outlined clearly and that we kept you well-informed throughout the process. I will certainly pass along your kind words to Shannon Freeman— it's wonderful to know her help and advice were so beneficial to you.

Oceniono na 5 z 5

Excellent service

Excellent service, restful and very helpful, all the work was completed for me.

20 października 2025
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Odpowiedź od Fraser and Fraser

Hi Graham

Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service excellent, restful, and helpful throughout the process.

Fraser and Fraser

Oceniono na 5 z 5

family tree

I was contacted by fraser and fraser about being a possible heir to a cousin of my late father the company have kept me informed throughout the process and have been very helpful to me with all the relative information regarding my family tree i would like to thank them for their work on my behalf

23 października 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Jacqueline

Thank you for taking the time to share your experience. We’re delighted to hear that you found our team helpful and that you were kept well informed throughout the process,

Fraser and Fraser

Oceniono na 5 z 5

Excellent service

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out , given informative timescales and what to expect from the process .I now have a complete family tree Thankyou so much Fraser and Fraser

22 października 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Amanda

Thank you for your wonderful feedback. We’re so pleased we could assist you and that you felt well informed throughout the process. It’s great to hear you’re happy with the outcome and your family tree.

Fraser and Fraser

Oceniono na 5 z 5

Great at keeping you updated

Great at keeping you updated, explaining everthing as they go. Carnt fault them.

22 października 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Richard

We really appreciate your feedback. We’re so pleased to hear you were happy with our communication and service throughout.

Fraser and Fraser

Oceniono na 5 z 5

Fantastic service by the team

Fantastic service by the team, especially Mr Pow. Always kept us informed.

17 października 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Stephen

Thank you for your kind feedback. We’re delighted to hear you were happy with our service and that Mr Pow kept you well informed throughout.

Fraser and Fraser

Oceniono na 5 z 5

Overseas search

Giles Medd from Fraser and Fraser was extremely helpful in our search. He got straight down to the task of finding someone overseas for our family and it all happened within 48 hours. I would highly recommend this company over and above other similar firms. They are polite, efficient and trustworthy.

7 sierpnia 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Jody

We’re so pleased to hear that Giles Medd were able to assist you quickly and effectively. Thank you for taking the time to share your experience and for recommending us.

Fraser and Fraser

Oceniono na 5 z 5

Estate of Jane Vannier

Email back & forth was always very prompt and location of our people was quick and informative. Rachel & Hayley were a pleasure to deal with.

8 października 2025
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Odpowiedź od Fraser and Fraser

Hi Melissa

Thank you so much for your kind words. We’re glad to hear you were happy with our prompt communication and service. We’ll be sure to pass your feedback on to Rachel and Hayley.

Fraser and Fraser

Oceniono na 5 z 5

Fraser and Fraser initially contacted…

Fraser and Fraser initially contacted me in spring 2004 and informed me that I might be an heir to a cousin who had died without a will.
Throughout this process they have kept my expectations realistic and corresponded on a regular basis.
Today, about 18 months later, I received a cheque for what was the remainder of this estate, and while not a fortune, money I had never expected to have.
I would not hesitate to recommend the firm should you be contacted by them.

8 października 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi John

Thank you for sharing your experience. It’s wonderful to hear that you felt informed and supported throughout the process. We’re pleased to have helped achieve a positive outcome and truly appreciate your recommendation.

Fraser and Fraser

Oceniono na 5 z 5

Highly reccomended, very happy

I had to obtain an MSG to sell some shares abroad that were inherited from my Mum, , I was totally baffled by what I needed to do and although it is not part of the service, I was guided through the steps necessary to get what I needed together for the MSG in a timely and friendly way that helped me massively, couldn't recommend them more highly, very happy indeed with the service provided.

11 września 2025
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Odpowiedź od Fraser and Fraser

Hi Martin

Thank you for your review. We’re so pleased to hear that our team was able to assist you through the process and provide the guidance you needed. It’s great to know you found the service helpful and friendly — your recommendation is very much appreciated.

Fraser and Fraser

Oceniono na 5 z 5

Progress can be slow and take longer than you would think but they get there in the end.

Thank you to Michael Pow for seeing this through. The work they must do behind the scenes must be mammoth. It does seem to take ages, far longer than I had anticipated but the outcome is sound.

29 września 2025
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

Hi Martin

Thank you for your feedback and patience. We appreciate your understanding that some processes can take longer than expected, and we’re pleased to hear you’re satisfied with the final outcome. We’ll be sure to pass along your kind words to Michael Pow and the team for their hard work behind the scenes.

Fraser and Fraser

Oceniono na 1 z 5

Lack of Communication

I appointed F&F to act for me over a year ago and since them I have not heard from them ONCE despite me sending them a number of letters.
Reading some of the positive feedback from their other clients I am left wondering why I am in this position with noone responding to my letters or emails.

16 Oct Update:
Following the provision of further info as requested, F&F has provided an apology, explained the reason for the delay and have promised to progress this case ASAP. Thank you Michael.

27 września 2025
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

We’re sorry to learn that your experience with us hasn’t met your expectations.

Unfortunately we cannot find you in our system, so please email info@fraserandfraser.co.uk with your full name, and case number so we can identify who you are and resolve this issue.

Fraser and Fraser

Oceniono na 5 z 5

everything was explained in great detail

everything was explained in great detail, the knowledge base of all parties was refreshing to see

24 września 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Murdo

Thank you for your feedback. We’re glad you found our team knowledgeable and that the process was clearly explained. We appreciate you taking the time to share your experience.

Fraser and Fraser

Oceniono na 5 z 5

I found Fraser and Fraser were…

I found Fraser and Fraser were professional, clear and helpful throughout the whole process. Made everything easy and stress free. I felt reassured that they was looking out for my best interests. Highly recommended.
Sue Entwistle

19 września 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Sue

Thank you for your kind review. We’re delighted to hear you found our team professional and helpful, and that we could make the process smooth and stress-free. Your recommendation is greatly appreciated.

Fraser and Fraser

Oceniono na 5 z 5

Thank you fraser and fraser

Thank you for following up our case.
Kept me in touch with the case and dealt with any emails quickly.
Would definatly recommend them.
Thank you again

18 września 2025
Opinia niezależna
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Odpowiedź od Fraser and Fraser

Hi Michael

Thank you for your kind feedback. We’re glad you felt supported and kept informed, and we appreciate your recommendation.

Fraser and Fraser

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