Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Zobacz więcej
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Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Zobacz więcej
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Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- również w kategorii:
- Najem fabryk i sprzętu
- Sklep żelazny
- Wypożyczalnia narzędzi budowlanych
Napisane przez firmę
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Dane kontaktowe
Portland Street, NG5 6BL, Daybrook, Zjednoczone Królestwo
- 01159208208
- www.frank-key.co.uk
4,7
Doskonała
756 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service and delivery @ west…
Excellent service and delivery @ west Bridgford branch. It's a pleasure to hire from these guys.
31 marca 2025
Opinia niezależna
Odpowiedź od Frank Key
👍
The only place to purchase Plumbing &…
The only place to purchase Plumbing & building products. Always a friendly knowledgeable member of staff on duty. Anthony - Rob - Simon -Raj.
Special thanks to Raj for returning my lost Mobile phone.
21 marca 2025
Opinia niezależna
Odpowiedź od Frank Key
We'll pass your gratitude on to Raj. Thanks for taking the time to review us and I'm glad you value our service.
Somercotes delivery
34 packs of bricks delivered to site , excellent service from Mark as always nothing too much trouble .
20 marca 2025
Opinia niezależna
Odpowiedź od Frank Key
👍
Fantastic service again from Frank Key
Fantastic service again from Frank Key. Two deliveries in a week, first Ian, then Mark, both were extremely helpful, went out of their way to place the drop off exactly where I wanted it and gave helpful advice. Also Lee at Patio World was brilliant, showed me pictures of how to lay a patio and got me to take a photo. Just really lovely people and a pleasure to do business with. Thank you.
14 marca 2025
Opinia niezależna
Odpowiedź od Frank Key
Thank you so much for your wonderful review and for taking the time to share your experience! We’re delighted to hear that Ian, Mark, and Lee were able to provide such exceptional service. It’s great to know they went the extra mile to help with your deliveries and patio project while offering helpful advice along the way.
We look forward to assisting you again in the future. Thank you for your support!
Odpowiedź od Frank Key
Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that your delivery met your expectations and went smoothly.
We appreciate your support and look forward to assisting you again in the future. If there’s anything we can do to turn that 4-star experience into a 5-star one, please don’t hesitate to let us know!
Great delivery driver
Great delivery driver who was very helpful and pleasant, true credit to the company
Sorry the paperwork was binned, However it was a Bulwell driver delivering to Calverton @ 8:30 this morning
10 marca 2025
Opinia niezależna
Odpowiedź od Frank Key
Thanks for the review, if you are happy to share your order number we'll ensure the driver is made aware of the feedback you have left.
Alternatively, please feel free to contact your local branch and speak to the Branch Manager.
We are very appreciative of your review and feedback. Hope to see another order from you again soon!
Kept me informed on delivery driver…
Kept me informed on delivery driver courteous and placed goods exactly where needed
25 lutego 2025
Odpowiedź od Frank Key
Thanks so much for the review and glad our team served you well.
Even though an item was missing from…
Even though an item was missing from the delivery, the driver went above and beyond to replace.
25 lutego 2025
Odpowiedź od Frank Key
Thanks for the review and I'm glad everything was resolved to your satisfaction.
Excellent service
Excellent service. Knowledgeable advice. Always pleased with the whole operation.
25 lutego 2025
Odpowiedź od Frank Key
Thank you so much, see you again soon!
Odpowiedź od Frank Key
Glad we were able to accommodate. Thank you for your order.
Odpowiedź od Frank Key
👍
5* service throughout!!
We used Frank Key Daybrook for our bathroom at our previous home so knew that once moving to our new house we'd want to go back, which we did! We dealt with Melanie who has been amazing since the start, she had a very thorough appointment with us where we went through every detail of what we wanted in our new bathroom. We placed the order and have since been back to order new flooring for our kitchen and hallway, a kitchen sink and tap and also a radiator which David helped me with it all. Nothing is ever too much trouble and they are more than happy to try and get the best possible price for us which is always appreciated! 5* service from David and Melanie and I wouldn't hesitate to come back or recommend to people we know, they've been superb!! Thank you
8 lutego 2025
Opinia niezależna
Odpowiedź od Frank Key
We really appreciate the time you have taken to review us. Thank you so much and we will pass your comments on to both David and Mel.
Good availability of products
Good availability of products, and delivered on time. I just have one suggestion on the website - don't empty my basket after I pause my selection - I like to add stuff to the basket throughout the day but it empties after only 60 minutes!
4 lutego 2025
Odpowiedź od Frank Key
Thank you for your order and feedback. We will certainly pass your comments to our web team.
Hope you will order again to test the website for us!
The customer service was excellent
The customer service was excellent. The hire product was delivered and collected as planned.
29 stycznia 2025
Odpowiedź od Frank Key
Thank you for the 5 star review. Hope to see you again for your next project.
New Kitchen
Went in Frank Keys to look at their kitchen taps and ended up buying the complete kitchen.
Ben was excellent through out advised and measured up for the units and also the worktops.
He actually visited our home while the fitter was fitting just to check everything was ok.
The cost of the kitchen was comparable to the one we were going to purchase from Howdens and actually according to our fitter was of better construction.
We had one sleight problem with a unit but Ben arranged for it to be changed within 48 hours.
Great service from start to finish.
20 września 2024
Opinia niezależna
Odpowiedź od Frank Key
Thank you for your wonderful review! We're delighted you had a great experience with Ben and that you're happy with your new kitchen. What a lovely review about our service and quality. Enjoy your kitchen, and let us know if you need anything in the future!
Great delivery driver very polite and…
Great delivery driver very polite and helpful and a great price on gear
26 stycznia 2025
Odpowiedź od Frank Key
Thank you for your 5 star review! We're glad to hear you had a great experience with our delivery driver and found our prices competitive. We appreciate your support and look forward to seeing you again!
Odpowiedź od Frank Key
Thanks for your review! We're glad everything went well and that your delivery arrived nice and early.
Garden project
Fairly quick delivery 5days from order placement of 10 different products
25 stycznia 2025
Odpowiedź od Frank Key
Thank you for your order.
Selling second hand materials as new
Collected insulation panels and didn't notice how obviously second hand they were. Dented and warped.
Customer service offered a refund. Not much use when you consider the wasted time, and travel costs.
They made me look like an idiot because I didn't inspect the boards when I collected them.
They weren't even a good price, should have got my act together and bought online and save me the time, effort and money.
So disappointed. I think that is probably the last visit to Frank Keys in Daybrook Nottingham.
1 lutego 2025
Opinia niezależna
Odpowiedź od Frank Key
Dear Mr Kruft,
Thank you for taking the time to provide your feedback regarding your recent purchase from our Daybrook Nottingham branch.
Firstly, please allow us to apologise for the disappointment and inconvenience you experienced. We take pride in ensuring the quality of all the products we stock, but occasionally, items like the insulation panels you received can become squashed during transit or storage. However, we must assure you that these products were not second-hand. While the panels might have appeared damaged, their structural integrity remains intact, however an additional panel might have been needed to cover the area you had.
We understand the frustration caused by the condition of the materials and any inconvenience it brought to you. While we were happy to exchange the panels for you, we also offered a full credit for your purchase. We do appreciate, however, that this doesn't compensate for the time, effort, and travel costs involved.
To address this further and thank you for your candid feedback, we would like to offer you a 5% off voucher to use on your next purchase in-store.
How can we make your next visit more satisfying and worthwhile and make the 1 star into a 5 star?
Please feel free to reach out to us directly via email or phone to share any additional comments or concerns. We hope to have the chance to welcome you back to Frank Key and show you the level of service and quality we strive to provide.
Best Wishes
Frank Key
Doświadczenie Trustpilot
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