Foot Locker Australia Recenzje 

Extremely disappointing experience with Foot Locker and their handling of a missing order and refund.

My order was not received, and after I raised the issue, I was repeatedly sent back and forth between Foot Locker and Australia Post. Foot Locker told me that Australia Post had not refunded them and that there was nothing further they could do.

I then contacted Australia Post and received confirmation that Foot Locker had in fact been refunded. I provided Foot Locker with the evidence of this directly.

Despite previously telling me that the refund had never happened, Foot Locker then changed their position and subsequently confirmed that the refund had been processed after all.

This is incredibly frustrating. I should never have had to spend weeks chasing this, repeatedly contacting both companies, and providing evidence to get a straight answer about where my money was.

The most concerning part of this experience was being told something by Foot Locker that was contradicted by written evidence from Australia Post, only for Foot Locker to change their story once I provided that evidence.
The way this matter was handled was unacceptable. The communication was poor, the responsibility was repeatedly pushed onto Australia Post, and I was left to do the investigation myself despite being the customer who had already paid for an order I never received.

I would strongly recommend Foot Locker improve the way it handles missing deliveries, refunds and customer complaints.

Customers should not have to fight this hard to get a refund or accurate information about their own money.

This is completely unexpected and extremely disappointing. What makes this even more frustrating is the lack of customer service regarding a mistake that was clearly made on your end.

This is not about the money. It’s about the principle. I purchased a pair of shoes expecting to receive one left and one right shoe, as any customer reasonably would. Instead, I received two shoes for the same foot.

What is even more frustrating is being told that nothing can be done simply because the order is outside the return-policy timeframe. This was not a change-of-mind return or an incorrect size chosen by me — this is a genuine packing/manufacturing error.

I am honestly completely disgusted and disappointed with how this has been handled. I paid for a complete pair of shoes, and I expect to receive exactly that.

I purchased a pair of ASICS shoes from Foot Locker Highpoint on 28 August 2026. I tried the shoes on in store before purchasing and had no issues with the pair I tried. I then purchased a new pair that was brought to me from the stockroom.

After wearing the shoes outside only twice, I noticed a serious issue with the left shoe. My foot does not sit properly on the sole and is constantly pushed towards the right side. The right shoe is completely fine. This problem was not present with the pair I tried in store, so there appears to be an issue with the pair I was actually given.

I returned to Highpoint on 3 September to report the problem and ask for assistance.

While I was explaining the issue to a male staff member, who was actually trying to understand what had happened, another employee suddenly interrupted the conversation. I asked whether he was the manager, and he confirmed that he was. I believe his name was Jay, although I cannot say this with 100% certainty.

His attitude was absolutely unacceptable. He was aggressive, dismissive and completely unwilling to listen. Instead of inspecting the shoes, asking questions or attempting to find a solution, he immediately told me that there was nothing he could do.

I explained that I had purchased the shoes only five days earlier, had worn them only twice and was returning specifically because there was a problem with the product. Rather than helping me, he continued to dismiss my concerns and eventually told me to leave the store.

This is what I find most unacceptable: I was not demanding anything unreasonable. I was simply reporting a potential product defect and asking the store to help resolve it.

I then contacted Foot Locker customer service, only to be told that they could not assist me and that I needed to go to another Foot Locker store.

So apparently, because the manager at Highpoint does not want to deal with a legitimate customer complaint, the customer is expected to travel to another location.

This experience was incredibly frustrating and disappointing. A store manager should be trained to deal with customer complaints professionally, not become aggressive, dismiss the customer, refuse to investigate the issue and tell them to leave.

Think twice before spending your money at Foot Locker Highpoint. If something goes wrong with your purchase, don't expect the manager to take responsibility or help you find a solution.

For me, this is no longer just about a pair of shoes. It is about accountability, customer service and the way customers are treated after they have already spent their money with you.

Extremely poor experience. I will not be purchasing from Foot Locker again.

Ordered one sort of shoe, got delivered another.
Little more to be said.

feed back
I am writing this review just to make other customers to be aware of the lack of help that i got from the footlockers customer service.
I ordered my daughters shoes thru online service on July 6,i was sent a confirmation and later on saying it will arrive on July 10.It did not arrive and on July 15 i raised the issue with Footlocker customer service and was told they will look at it and will take atleast up to 5 working days to get an answer,i rang again on July 20 and i was told that they will look at it now and need few more days to get an answer.I argued and demanded a refund but told they could not give me that option as it will be under investigation.An order was done July 6 and after 20 days i am not able to get a refund and the attitude that you will get from a customer service which was base overseas and not being able to help you and give a better explanation is just unacceptable.
Just a lesson learn is do not use their online to order or if something goes wrong with the order it will be a nightmare going thru customer service they are pathetic and hopeless.
But this story end with very positive note..i went thru their actual store in Wetherill park,staff there was very helpfull and fixed my issue within 10mins..there was no hassle at all.
I would give the staff in Wetherill park store 10/10..
If i can give less than zero for the customer service i will but i cant.
If needed i do have the correspondents email

If I could rate a zero I would. Most incompetent company I have come across with zero customer care. I ordered a click and collect then after receiving an email saying the order was ready to collect I turned up to the store 24 hours later. The store was mid renovation with a sign stating please ring this number. No one answered and the store was already closed when they ‘supposedly’ fulfilled the order. I contacted customer care and nothing . They even refused to post the shoes as they also couldn’t contact the store. Even more hilarious I received follow up emails telling me to hurry up and collect my item or they would cancel.

I had a very disappointing experience at Foot Locker. I bought a pair of shoes believing they would be suitable for my needs, but after trying them, I realized they weren't doing the job I needed them to do. The shoes had the normal use of a wet day in Melbourne, yet the staff refused to accept a return or offer any reasonable solution.

I understand that stores have return policies, but good customer service also means trying to help customers when a product isn't fit for their intended purpose. Instead, I felt dismissed and left with an expensive pair of shoes I can't use.

Based on this experience, I won't be shopping at Foot Locker again, and I wouldn't recommend them if you value flexible returns and good customer service.

Naz at the Pacific Werribee Footlocker Store helped me find exactly what I was after and made the process so easy and smooth! Shout out to Naz!

A checkout glitch forced multiple separate orders, meaning I got charged $30 extra shipping on what should’ve been a single free-shipping purchase. Customer care acknowledged the issue but only offered $20 in-store credit. They really don't care.

Mixed Experience: Footlocker Campbelltown Macarthut mall

I visited this Foot Locker on Thursday, 28th May to exchange a pair of shoes, well within my 28-day return policy window.

When I entered the store, one of the female staff members was mid-conversation with a colleague. She eventually came to assist me, but her attitude throughout was dismissive and unwelcoming. She made her reluctance very clear, gave me attitude, rolled her eyes, and at points became argumentative. Her behaviour felt intimidating and bordered on bullying a paying customer — someone who was simply exercising their right to a standard exchange. She ultimately refused to complete the transaction herself and passed me on to a colleague.

That colleague, Natai, was absolutely fantastic. He stepped in, handled my exchange professionally and efficiently, and turned what had been a very upsetting experience into a positive one. He is a real credit to the store.

I’d strongly encourage management to review this staff member’s conduct. Customers should never be made to feel intimidated or bullied when making a legitimate, policy-compliant request. This kind of behaviour is unacceptable in any customer-facing role and reflects poorly on the Foot Locker brand.

Giving 3 stars overall: 5 stars for Natai, 1 star for the experience before he stepped in.

I truly regret purchasing from this store. A close friend had warned me about the poor service upstairs, but I decided to check it out anyway. The salesman downstairs was excellent and genuinely helpful, which is the only reason I bought a pair of Nike Airs and proceeded upstairs to try on some hoodies.
Unfortunately, the lady attending to us upstairs was incredibly arrogant and dismissive. Her attitude was so unpleasant that we would have walked out immediately if we hadn’t already committed to the shoes downstairs. What struck me most was the clear sense of racial discrimination in how she treated us. As a customer, I felt disrespected and unwelcome purely based on our appearance.
Businesses need to understand that customers are not all the same—some will not tolerate rude or biased treatment. If I had managed to record the interaction, I would not hesitate to pursue legal action, even if it cost me significantly. One well-documented discrimination case is often enough to seriously damage a business’s reputation and operations.
Word of advice: train your staff to treat every customer with basic respect, or you risk losing far more than just a few sales. And one more thing: the one who billed us - the one with tattoo without hair - man you have to fire that person. He has got
issues. Seriously! I complained to him first about person upstairs and he was like “which person, white or brown , I don’t understand”. This reaction of not even caring is the main reason for why this review.

If possible we are taking this further as much as possible. And it doesn’t matter whatever it costs

Returned shoes on 30/04 and never received refund. PayPal advised footlocker is lying as no credit received. Foot locker said they refunded on 7/05. Called many times and emailed no reply. It’s ridiculous cannot compare to many other online platform. Received nothing and no refund! Customer service is aweful! They kept lying and don’t refund ! Parcel tracking 337WF526052201000650808. Returned immediately. Very unreliable!

The worst customer service I have ever dealt with in my life, I purchased shoes plus 3 pairs of Nike socks and when opening the package no socks were found in the box, I spoke to footlocker and sent pics saying they were missing and they packaging wouldn’t even fit any socks as they have used a box that fits the shoes exactly. Footlocker advised they addd the socks in the package and there is nothing they can do and they can’t even show me evidence that the socks were added..

Unacceptable Service and Lack of Delivery – Extremely Disappointed

I am outraged by the appalling service I’ve received from Footlocker. I placed an order for a pair of shoes for my child 8 days ago, and to date, there has been no movement, no updates, and no communication regarding the status of my purchase.

What’s even more frustrating is that I purchased the same pair of shoes from a seller in China, and it arrived on time, fully delivered within the same period. Meanwhile, Footlocker has failed to even acknowledge my order.

I’ve attempted to reach out through their chatbot and customer service, both of which were completely useless. The responses I received were either generic, unhelpful, or outright dismissive. It’s clear that Footlocker has no regard for its customers or their time.

This is my first (and last) purchase from Footlocker, and based on this experience, I will never consider shopping here again. I demand an immediate resolution—I expect to either receive my order or be refunded immediately.

Stay away from Footlocker if you value your money and your time.

DO NOT PURCHASE ONLINE. Purchased a pair of sneakers online. They were listed on sale at $149.95 but when I paid I was charged $220. They are refusing to do anything about it stating I should just return them, as if they can be trusted to handle a refund. What they did is "theft by deception"

Ordered via EQL, paid immediately, waited over 2 weeks with incorrect tracking, then told the order was “lost”.

Resolution was simply a refund — no replacement, no compensation, no accountability — despite missing out on the product at the original price.

Customer service hides behind “system limitations” rather than actually resolving issues.

Very disappointing experience and not what you’d expect from a major retailer.

I ordered air max and they sent me kids shoes now they are saying I can't get the original shoes I paid for re sent I can only get my money minus postage and a two week wait horrible replacement policy horrible customer service do not buy from them spoke to Mia at customer service

Terrible exchange policy. I bought a pair of shoes online at the Boxing Day sale. The shoes were too small. The day after they were delivered I took them to the store to exchange for them for a bigger size. As the sale was no longer running they said I had to pay the full price to get the right size shoe.

Footlocker are a disgusting business that does not care about there customers.Wasted my time twice in a row Ordered sneakers on sale online
1 week later email saying no stock .
Reordered another pair same thing.
Call customer service handled with off shore call centre they don’t care .
And no options to help .
Pathetic company that has no service.
Calling out these dodgy companies with bad service .
0 stars for footlocker Australia bunch of rogues buy elsewhere