First National Bank South Africa Recenzje 

On the 26th of November 2025 I was double debited on my FNB funeral I went to the bank on the 27th asked for a refund I spoke to Thabang who was very incompetent and said i will get the refund on in 7 to 14 Working days I called in again in the 1st of December and i spoke to Simthandile just to make sure she also said the same thing only to find out that they both lied to me when i called on the 9th of December and was informed that i my refund was never actioned by both agents and they promised that they will do it on the 9th but still nothing today on the 11th i called in again and they told me they lost my information hence they couldn't initiate a refund and all of a sudden they found it but it was actioned but the agent I spoke to on the 9th 4 agents I spoke non where willing to do my refund or am I not a valued customer?? is it a matter of disrespect.

I am trying to transfer money internationally and I keep getting an error, I have tried to reach out to support using their chat function for 3 days now without success. Laid a complaint, they apologize for the bad service but still do not resolve my issue. No way to get any support. FNB just do not care

FNB does not give useless service it's a circus.
After being sent from pillar to post with a different story every time I was eventually sent to the branch to verify my finger prints and then my problem would be resolved. This I did and I still have the same problem telling me to verify.
Contacting Customer Care means nothing they just don't reply.
To add insult to injury they could not verify me with a credit bureaus and yet when I contacted the credit bureaus they advised me that I'm not on their data base. So how they did the review only FNB will know.
Complaint 6989743NF

What a useless, greedy and harmful bank. Why is it that with other banks you can get something as simple as a banking statement from a year ago, with a quick few, free clicks. But with FNB, OF COURSE you just have to pay money, because what they're best at is pocketing as much as possible from their customers in the shortest amount of time. Not to mention common instances of my account being hacked and FNB shrugging it off like it's nothing. The 'F' in FNB stands for Fraudulent, the 'N' for Never again and the 'B' for Bye, because this bank will never see me again.

I am extremely disappointed in the service I received fromFNB Insurance.
I sold my car on31 October 2025and immediately sent FNB the documents for my new vehicle, requesting that my insurance be transferred. I accepted the new quote, sent inspection photos, and assumed everything was correctly processed.
Two months later, when I needed to claim, I discovered that my new vehicle wasnever insured— instead, FNB had been deducting premiums for acompletely unknown vehicle. When I asked for the inspection photos of the car they were charging me for, they could not provide any.
After multiple emails and calls, I received almost no help, was told I haveno insurance, and dealt withrude consultants who could not explain anything. Imagine paying for months — even years — for insurance you don't actually have!
This experience has left me with no trust in FNB.
As a result, my husband and I will bemoving all accounts, investments, and insurance to Standard Bankin January 2026.
Other customers should check their policies carefully — this should never happen to anyone else.

Debit order bounced while there was money to cover it. An hour later on the phone and the online banking service, ended up at the branch. 6 people later on the call centre....promises to reverse the penalty fee....but it takes 3-4 business days. 2 hours of my day wasted.

Online system supposedly the most advanced, but be sure it will let you down during the most crucial times; employees are furious for not receiving salaries in time at regular intervals, admin staff are frustrated beyond themselves, especially at month end when system crash and have to work Friday night / Saterday / Saterday night to try and resolve payments towards suppliers and employees. FNB so often "have such a lot of business and is so huge with so many satified clients who prefer our services, that our system crashes frequently !" Whow ! Been happening for the past few years and only getting worse. Check out the comments of mid and lower income classes on Black Friday; today.
Sorry dear FNB cliënt, you will not be able to make use of discount prices, this year again ... "Sorry for the inconvenience"
Myself being manager and owner of a business, find FNB's service most challenging regarding turnover and profit. 1 Star rating maybe even generous. Me and finacial staff still trying to get access; not been able to setup any payments for the day or night; 23:15 Friday Night 28 November 2025

I have been an FNB Business customer for a couple of years, but my experience since March 2025 has been extremely disappointing. My online banking, FNB App access, and OTP functionality stopped working earlier this year. As a result, I have been unable to transact, unable to access my own money, and unable to operate my small business effectively.

Despite sending multiple emails, calling the contact centre numerous times, completing forms more than once, and even receiving a response from a Service Recovery Manager (Shiraaj Buziek) acknowledging the issue, nothing has been resolved. The business banker assigned to me (Graham Kotze) was equally helpless. Every time I follow up, I am told to call the call centre again, which only puts me back into the same cycle of no assistance and no progress.
All that needs to be done is extremely simple:
either restore my South African mobile number on the system, or correct my UK number, which was captured incorrectly by FNB.
This has been communicated repeatedly, yet the issue continues after almost a year.
The lack of urgency, accountability, and follow-through from FNB is shocking , especially towards a small-business client whose operations depend on access to online banking. I expected significantly better from a major bank. Instead, I have experienced inefficiency, poor communication, and no real effort to resolve the issue permanently.
I am posting this review because I have exhausted all internal channels, and I believe customers deserve to know the realities of FNB’s service. I sincerely hope someone senior at FNB finally intervenes and addresses this unacceptable delay.

FNB Credit Card - Disgusting service. Email received requetsing contact FNB the number suppplied is not valid. Called 4 people over 2 weeks everytime its well send the information through, no response. Called 8 people today no one has a clue what is going on and send you from deprtment to department. No answers, no service. Fnb are happy for you to be shoved arround after claiming you dont exist when Ive benaked there for over 40 years.

FNB closed my accounts and then drew fees on them for months. Now they won’t let me reopen the accounts. Basically they cut off my access to the money and just take monthly without giving me the option to reopen the account. Blatant theft, avoid this bank at all costs.

What is wrong with FNB customer services and calls it is now terrible.

The online customer service is so time consuming in 1hr and 35 i was given 4 Agents every time it said the call disconnected you are being rerouted and a notice this agent will be with you shortly nice excuses but issue not handled satisfactory. .

I contacted First National Bank to query the allocation of my reward points. The agent informed me that I did not receive my points because my credit card was considered inactive for October 2025. I explained that the card’s expiry date is listed as 10/25, which means it should only expire at the end of October, not the beginning. I requested that the matter be escalated to a supervisor or manager, but the agent abruptly ended the session.

I have a non resident bank account in SA, which I use for some expenses, as I come often. In October I wired some money from Italy. As I could not see it, after a few days I contacted FNB. I was told that it was sent back because my KYC status was N instead of Y. I fixed it, but I sent a complaint, as nobody notified me and I lost about 95 euros in commissions. I received an instulting response, telling me that everything was now ok. No mention of my loss. I wired again money on the 5th of November. It shows as balance, but not available. I called last week on Wednesday. I was told that I needed to send the receipt of the wire showing my name and the amount in both currencies. I was told after that it would have been released quicly. 5 days later I am still waiting. I wrote three times, no answer. On Friday I asked my accomodation to send me 4000 rand, as today I am supposed to pay for my car insurance. I was asked for a proof of source of funding and again the amount is not available. On Saturday I went in person to FNB. After probably 5 phonecall, the person there could not do anything better to suggest me to write a complaint, assuring me that someone would have called me. It did not happen. The money is still not available. Today I am going to lose my car insurance. I have an account that it is totally useless, as it is impossible to put any money in it. This is not a bank, this is a black hole, both for money and messages.

USELESS! Antonny on live chat tells me to go into a branch whilst on live chat, only because your app is not allowing me to download my confirmation letter. Me and all my clients will be going elsewhere.

What happens when we do complain? I have complained to FNB directly and nothing is done about the way their consultants deliberately refuse to help with not knowing they have very minimal customer experience very arrogant yet its our money we enquiring about? Why is FNB holding so many people's money and make us feel obligated to them yet it's out very own money 🤔 Your consultants do not know how to speak to anyone they don't have correct information to assist making the customers not even want to bank with FNB very very very poor customer service and helping with transactions. How is FNB not able to do a thing when a debicheck mandate was fraudulently placed on my FNB account and FNB can't do anything about it yet I emailed and begged for 2 months even when the attempts was rejected I was told i had to wait for the money to leave my account before they can help another false promise just to get me off the phone I had to pay those rejected debits FNB refuses to assist 😢 and when this company finally debits me it's blocked from FNB to reverse this yet fnb told me to wait for the debit first before they can assist and now I had to close that account and guess what they refuse to close it until I pay the bank charges Like what's really happening where are all our WOKE people FNB cannot continue and get away with this these companies call us pretending to be FNB the attitudes of your consultants is appalling especially when they lack the information needed to assist How many older people are being robbed of their monies and FNB gives a fk I am so disappointed and disgusted with FNB I am praying another bank can deal with Forex so FNB can be left without customers and then understand and teach accordingly.

Fnb your system are outdated and does not reflect real time transactions, I Opened a business account and could not get a statment because it's not a month old, We as business owners cannot wait a month if tenders need to be submitted.This is a joke bank looks good on paper but nothing can be done to print a simple account statment also bank staff uninformed about how to create different profiles for business under one Pty company. Pathetic I was at Metlife branch port elizabeth. CONSULTANT really tried her best but she can only do so much with her system access and what your system can do.

I’ve never encountered a bank that charges for digital transactions that cost them nothing to process. They even charge for Apple Watch transactions, yet claim to offer world-class service. In most countries, banks are moving toward zero transaction fees because everything is automated and computerized—no one is manually processing these payments. Charging customers for digital transactions in this era is outdated and unjustified.

I have indicated that I am hard of hearing and that all correspondence to me should be done via e-mail - I even have an e-mail saying that this note has been added to my profile - yet they keep phoning on a weekly basis (probably to market something or other to me).

Had legal aid with them, but after asking for the procedure to organise a will twice with zero response I cancelled that.

Also worth mentioning is that I have repeatedly indicated I have no interest in downloading a banking app (I do not think they are safe) yet they keep trying to push me to install it by hiding more and more previously online features on the app.

Very disappointed with fnb as I have incounted issues with my account recently. The secure chat line not helpful at all. As a consumer I still don't understand their explanations as to why the sudden charges,my account is currently in a minus and the explanation that they giving does not add up, how can you do a purchase on the2nd of October and be charged for that very same purchase on the 19th October that just doesn't add up. Issue still not resolved.