First National Bank South Africa Recenzje 

After years with FNB, I’ve lost trust in the bank due to a serious issue with their app. A simple transfer between my own accounts resulted in missing funds and an incorrect negative balance.

Support acknowledged it was a known technical issue but couldn’t escalate or resolve it. No timeline, no urgency, just apologies.

This level of service is unacceptable — especially from a bank. The app is unreliable, and the support process is broken. I won’t be recommending FNB again. Look at other banks like Nedbank or Capitec.

SERIOUSLY BOYCOTT FNB THEY HAVE NO CARE OR HELP AS THEIR LIE CLAIMS
WARNING* BOYCOTT FNB - THEY ARE EXTREMELY UNCARING, UNHELPFUL AND LACK ANY INTERGIRTY TO BE WHERE THEY ARE. THEY HAVE DELIBERATELY IGNORED MY CLAIM TO THE POINT OF ANGERING ME TO DO THIS.
IF YOU ARE HERE, AND READIN THIS THEN LOOK FOR ANOTHER BANK. CLOSE YOUR ACCOUNTS IMMEDIATELY SO YOU WON'T HAVE TO ENDURE WHAT I DID. SERIOUSLY IT WILL TEAR YOU DOWN CAUSE YOU GREAT DISTRESS AND FORCE YOU TO QUESTION YOUR SELF. GASLIGHTING. DISILLUSIONMENT - THEN YOU HAVE EXPERIECED EXTREME DISSAPPOINTMENT WITH REGARD TO FNB LAW ON CALL AND THEIR COMPLETELY INCOMPETENT AND SLACK BEHAVOUR. I HAVE TRIED FOR SEVERAL MONTHS TO USE THIS DEFUNCT SERVICE. SO, IF YOU ARE ABOUT TO OPEN AN ACCOUNT WITH FNB OR LAW ON CALL. I WOULD CANCEL IT (IF YOU CAN) OR NOT TAKE IT OUT. YOU WILL BE EXTREMELY DISSAPPOINTED BY THEIR LACK OF RESPONSE NEVER MIND CARE OR CONCERN FOR YOUR CLAIM. THEY HAVE DELIBERATELY STONEWALLED AND GASLIGHTED ME ON MY SIMPLE CLAIM, DUE TO EXTREME INCOMPETENCE AND SLACK WORK ETHICS I HAVE NOW CLOSED ALL MY FNB ACCOUNTS. YOU SHOULD DO THE SAME. THEY CAN'T EVEN LIVE UP TO THEIR CODE OF BUSINESS ETHICS AS THEY HAVE NONE ANYMORE. I WAS WITH FNB FO 15YEARS GLAD I LEARNT MY LESSON YOU SHOULD TOO BEFORE THEY ROB YOU AS WELL,

Hi all. Do not be duped into opening a global account with FNB. The incidious charges are endless. The forex exchange rate is considerably worse than the publicised rate. Do not trust them. Find another way. Having banked with FNB for approx 30 years I will be closing all my accounts with them.

The most terrible bank to be with would have given them 0 stars if possible. Their customer service is completely poor, money keeps on disappearing from my account and when I went to inquiry they referred me to the fraud department who didn't help at all told me to come back after a week while they blocked my account it's been a month and they are giving me the run around and my account is still blocked.

The lady named Celia from FNB Savannah Mall in Polokwane needs to be highly commended on her service, knowledge, efficiency and friendliness. She assisted me in no time and made the whole process effortless. Well done Celia!!

The most terrible bank to be with. Their customer service is completely poor. Advisors cannot help with just simple queries, and they never give clients proper feedback

Yesterday morning, I was PRIVILEGED to be by a Gentleman called Philani Gwacela! He has been so helpful, to make me aware of this, function in the FNB app, that I have been TOTALLY UNAWARE OF! With this fabulous function on your banking app, WILL SAVE YOU A LOT OF MONEY! You, simply click on the payment button, select Pay Sharp, &, you select the correct beneficiary, and you are all good! Thank you so much for your, excellent service sir! God speed!

There’s a reason why FNB is rated so poorly. I called with a simple question, was then directed by phone to 7 people, and then my R150 airtime ran out, all spent on 1hr on the phone with them. Absolutely useless and nobody knows how to deal with any questions so they just refer to irrelevant departments.

I have been a FNB customer since 2007. I have always admired their technology advantages over other banks, and in general I never had reason to complain Around a year ago I was asked to do a KYC via e-mail. I sent the required documents to eddconsumer and everything seemed fine. A few weeks later I tried to pay something at Volpes and my card declined. I went to FNB in Tygervalley Centre and they told me that Fica was outstanding. No warning SMS or email, just froze my account. But, we understand that these things happen and I continued life, only to have my account frozen again a few weeks later. I went to the bank again (with my husband who also did his Fica) and I did my Fica again. Shortly after we visited Botswana for business. My husband’s card started declining and we could not pay for the fuel we had just put in. Luckily he had contact with his private banker and she was able to lift the hold so we could get back to South Africa. Not long or my account was frozen again. This time my debit orders failed and I was unable to pay my debt. I had enough and opened an account at another bank. Unfortunately I still owe them a revolving loan and an overdraft which I am currently paying off. You won’t believe me when I say after our December holiday I was unable to make a payment to my revolving loan again because of a fica hold. This now reflects as an arrears on my credit record and I am unable to replace the car I just sold due to finance being declined. Are they so corporate that they do not realise that the account they froze is a loan?! I am at a loss for words and ultimately past annoyed with their service. When asking them they just said its a KYC hold and I have to spend yet another day at the branch. Valuable time I could have spent at my office. My work requires me to travel alot and these KYC holds always occur without warning when you are stuck in another country with only your FNB card. Private Wealth means zero at FNB. Just ridiculous bank fees. I have never been contacted by a banker of any sort. No thanks! I cannot wait to pay off this loan so I can be rid of them for good. Contradicting as they have never asked me to FICA my small business account.

Good day I need assistance
I have phoned the debit order department for assistance but they seem too incompetent to assist me or give me information.
I approved a debit order mandate and the company has not lived up to it promise and I phoned last month and gave the information to the debit order department and they said it would cost R80 to stop it it was not stopped and that money got taken off and I want that money back what do I do.
I phoned again just now to 087777000 and spoke to Ernest who said that FNB dont cancel debit order mandates but refused to give me any further assistance in regards to resolving my issue. I asked twice do I need to open a fraud case to get that mandate stopped and just reiterated that FNB cant stop mandates.
I have been banking with FNB for years now and this is what I get for the service fees I pay its rubbish

First National Bank

I am beyond frustrated and utterly disgusted by the level of incompetence, lack of accountability, and complete disregard for customer service that I have experienced with FNB regarding my property refund.

I sold a property that was financed through FNB and am now owed a refund. I have completed every required step, including filling out the refund form—twice—submitting proof of account, and providing bank statements for every relevant account. Despite being a loyal FNB customer for over 12 years, during which your bank has financed and handled all my financial affairs, I now find myself in a ridiculous battle just to receive what is rightfully mine.

I have received multiple emails from the attorneys handling the transaction stating that FNB refuses, cannot, or will not process my refund into my primary FNB cheque account—without giving any explanation. This is unacceptable.

For three days now, I have been sent in circles through your useless online app, bounced from one department to another, with not a single person able to provide any answers or even guide me on how to resolve this issue. How is it possible that no one in any of your departments can take responsibility for a simple refund? This level of incompetence is beyond comprehension.

FNB has shown itself to be not just inefficient but deliberately evasive, obstructive, and completely uninterested in actually serving its customers. Your banking app is dysfunctional, your employees are clueless, and your processes are intentionally convoluted. Instead of focusing on pointless gimmicks, perhaps FNB should focus on actually delivering a banking service that works.

I demand the following immediate actions:

1. A written explanation as to why my refund has not been processed into my FNB cheque account.

2. The name and direct contact details of a senior representative who will personally take ownership of this issue and resolve it without further delays.

3. Immediate processing of my refund, as I have already met every single requirement multiple times.

If this matter is not resolved immediately, I will escalate this complaint to the Ombudsman for Banking Services and any relevant regulatory authorities. I have had enough of FNB’s incompetence and refusal to provide basic banking services.

I expect a response and resolution without any further delay.

Sincerely,
JONATHAN SKELTON

I went to FNB Soshanguve Crossing to sort out my finances at an ATM...i experienced difficulties in sorting out what i came for.
One of the Consultants saw my struggle & offered to assist inside the branch...damn, some people take their jobs extremely serious.
Thank You NTSIKI...!

Their platforms always have technical issues. For two days now I can't transact on any of my accounts. The team on their secure chat on their APP are useless to say the least, they are either closing the chat in the middle of the chat or telling you to contact FNB via their contact Center. So what's the point of this team if they aren't useful for anything other than waste one's time?

I have been with FNB for years and constantly struggle to get anything done. Most recently I emigrated to the UK and went into the bank to discuss how I could transfer over funds. I was told that I needed to upgrade my account to open a Forex account. I allowed them to do this. When I got home that afternoon I tried to exchange money but I was unsuccessful because the account they updated me to required me to show 3 months payslips. Even though at the time I was unemployed and the assistant was aware of this. I had to return to the bank to resolve the issue. I was told again that this was not an issue and that I could just ignore that message asking for payslips. When I got to the UK and I needed to exchange money, the account did not work. I received advice from my UK bank and ended up just sending the money and paying transfer fees. I left a bit of money in my FNB account for when I came back to SA to visit. To my surprise, each month that I did not use my FNB account, I was charged R115. I ended up going into an overdraft and had to ask my family still in SA to settle the account. I then tried to close my account again and was unsuccessful. I tried to talk to FNB's helpline but they just told me to call a SA number. When I explained that I was out of the country, they gave me an email. I asked how long the email takes to respond, and they said they did not know. I then asked whether another R115 would be charged whilst I await a response and they told me that they could not confirm anything. To this day my account is still not closed.

I had an excellent experience with Mahlogonolo Rabodiba @ FNB Sandton city. They were incredibly helpful, patient, and thorough in addressing my questions and concerns. It’s rare to come across such outstanding customer service these days. I truly appreciate their effort and professionalism.

DO NOT use FNB to renew your car licence.
They use the courier Skynet who are totally incompetent and dishonest.
You will not receive your licence that you paid FNB for.
Then you have to fight for FNB to take accountability for non delivery.
FNB takes your money, does not deliver licence and cannot produce any proof that the licence was renewed.
They then have the audacity to tell you to collect it yourself in Centurion, when it was supposed to delivered to Cape Town.
FNB is just as useless as Skynet!

I made a purchase with Temu and the order was cancelled and I made an EFT payment on Temu website. They assured me that the order has been cancelled and refund will be made by the bank. On many attempts I called the Customer Service and they cannot give ma answer on the outcome. Incompetent staff who dont care about your money and dont know what going on. Really pathetic service with this magnitude of a bank. Temu assisted me the most in this whole situation and First National Bank cares less to assist. I willbe very careful transacting with such a pathetic bank that dont have a dont care attitude bank. Cant give a simple answer, all I have ben told we dont know!!! Please be very careful with FNB online transacting. I dont trust this pathetic bank!!!

my girlfriend is in the process of closing her FNB account. The customer service is almost funny its so bad. Her account got hacked at some time, we noticed and reached out to customer service. We didnt get any of the money back just a new card. That’s not great we lost some money but at least they did something. The FNB app is the most stupid thing ive seen in a long time. You cant even view transactions from what we have seen only some transactions thing that looks like a chat. Its extremely difficult that way to follow whats happening on your bank account. At some point the app started interrupting random transactions saying she had to update her personal data. IT WAS UPDATED AND CORRECT! So the damn app kept interrupting transactions that we had to completely restart. So one day we messaged the customer support and told them about it. We talked to three People over the course of two hours explaining the same shit over and over again, the last one asked us lots of details, entered the stuff for us, said its fixed. Awesome. We thought. A few days later same shit. This is unbeliebably annoying and they keep wasting our time. Now because of the absolutely horrendous app she switched banks to Capitec, which is much better in every respect. We emptied the FNB account and let them know we want to close the account. They said fine theres some stuff that needs to be transferred, we did that. They were going to close the account. A few weeks later she gets a message from the app (she kept the app until that damn account is actually closed because we learned not to trust them). In the message it said the account can not be closed. We checked the app, it said the balance is 0R but we somehow still owe 1R which we saw at a little thing below the balance saying „My Networth“. For what and to whom we owe this is completely unclear. But its only one Rand right? This is unbelievable. So we called them and let them know that the account is still not closed and we will not pay another fee for any damn thing and they logged a „ticket“ to close the account. So we will see in the next weeks if anything at all happens. These people have an icredible ability to waste peoples time and money and get absolutely nothing sorted properly. You dont get a bank advisor like in other banks that you can talk to every single time its someone else and NO ONE actually helps. This bank is a joke I can not recommend them.

Took a long time to get ahold of anybody in FNB Fraud but once I had the right people helping me I resolved my issue in 20 minutes ( we all know that isn't a long time for anything telephonic now a days ). Thank you Angel for explaining the procedure and putting my mind at ease!

If I could give a zero I would. Absolutely DISGUSTING and incompetent service from their call centre - after hours spent on the phone passing the buck and even getting laughed at. After 6 weeks I cannot access MY money. Many promises to sort it out I’m still waiting.