Dear Flywire Team, I would like to sincerely thank you for the support and assistance you provided throughout my payment process.your help made the process much easier for me,and I truly apprec... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fees are high, exchange rates unfavorable. Payments get randomly "flagged" and cancelled but they take the money anyway. Wait an unknown amount of time for a refund (and not even the full amount). One... Zobacz więcej
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I am waiting for my refund last 2 months but flywire is doing late. It is so annoying. Please give us our service so quick.
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Once customer support finally reached out with helpful instructions, it was a simple process, but it was frustrating up until that point. I received two emails - one telling me my payment didn’t go th... Zobacz więcej
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Informacje dotyczące firmy
- Usługi płatnicze
- również w kategorii:
- Kantor
- Producent oprogramowania
- Przelewy pieniężne
Napisane przez firmę
Flywire is a global payments enablement and software company. Flywire combines its proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for clients and their customers. Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, so organizations can optimize the payment experience for their customers while eliminating operational challenges.
Dane kontaktowe
Stany Zjednoczone
- support@flywire.com
- www.flywire.com
3,8
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Flywire
Hi Thao,
Thank you so much!
Best,
Payment Experience Team @ Flywire
Worse worse worse customer support.
Worse worse worse customer support.
My experience with Flywire’s refund process has been extremely frustrating and unacceptable.
Flywire explicitly says “Refund Completed,” but I have not received the refund in my bank account. How can Flywire consider a refund “completed” when the customer has not actually received the money?
Flywire says the refund was processed and sent to my originating bank account on August 11, 2026, at approximately 8:00 PM. However, I still do not have the funds.
When I contacted my originating bank, the bank representative explained that a domestic wire transaction would normally be expected to arrive the same day or the next business day. Yet Flywire is telling me to wait 5–10 business days.
This is completely unreasonable.
I have contacted Flywire repeatedly and asked them to expedite the situation. Instead of taking responsibility and actively helping me locate my money, Flywire tells me to contact my bank and deal with the issue myself. Even worse, they close the case while I am still waiting for my refund.
“Refund Completed” should mean the customer has actually received the refund—not simply that Flywire has processed something on its end.
I should not have to chase my own money, make repeated calls, contact my bank, and spend days trying to determine where my refund is while Flywire considers the matter finished.
This is unacceptable customer service and an unacceptable refund process. Customers deserve transparency, accountability, and actual assistance until their money is received—not excuses and instructions to simply wait 5–10 business days.
Flywire needs to take responsibility for the customer’s refund experience instead of declaring “Refund Completed” while the customer is still waiting for their money.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Maksat,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
Due to security and privacy reasons, we’re unable to provide support or handle payment-related inquiries via social media.
However, we’ve reviewed your inquiry regarding the refund and will reach out to you via email to assist you further.
As a general guideline, refunds typically take 5–10 business days to be processed, depending on the processing time of the relevant banking system. Please note that processing times may vary by country, currency, and payment method, and some refunds may take longer.
Please check your email for further updates from our team. Thank you for your patience and understanding.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you'd like to share more about your experience or have any questions, feel free to reply to this message — we're here to listen.
Kind regards,
You took the payment twice!!!!!!
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Raghda,
Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. We’re constantly working to improve our services, and your feedback is an important part of that process.
For security reasons, we do not provide payment support through social media. For any payment-related inquiries or requests, please contact our Support team by emailing support@flywire.com. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
To further assist you, our payment support team will reach out to you via the email address associated with your payment reference.
Thank you for your patience and understanding. We look forward to assisting you.
Best,
Payment Experience Team @ Flywire
Unacceptable Support Delays — Visa at Risk (Ticket #5586806)
I am extremely disappointed with Flywire's customer support. I sent a large international transfer for my tuition fee well before the deadline. My local bank has provided official confirmation that the funds were successfully deducted and the transfer is fully completed on their end.
However, Flywire's system automatically marked my payment as "expired," meaning my money is currently just sitting somewhere in their transit accounts unallocated. I immediately opened a support ticket (#5586806) and attached all the official bank receipts proving the transfer was successful.
It has been 48 hours, and I have received absolutely ZERO response from a human agent—only useless automated emails. This complete lack of communication is unacceptable for a financial institution handling critical tuition payments.
Because of Flywire's technical routing issues and incredibly slow support, my student visa application is now delayed, putting my entire study abroad plans and travel arrangements at serious risk.
I urgently need someone from the escalation team to look into Ticket #5586806, manually allocate my funds, and resolve this immediately.
Update (August 13):
My funds were finally found and allocated to my school, but ONLY after I posted this 1-star review on Trustpilot.
While I am relieved that the transaction is complete, I am not changing my rating. It is completely unacceptable that a customer has to resort to public complaints to get a basic response to an urgent ticket (#5586806). The standard customer support channel failed entirely.
Students send massive amounts of money for tuition and have strict visa deadlines. We shouldn't be forced to panic for days, being ignored by support, only to have the issue magically resolved hours after a negative public review. Flywire urgently needs to fix its internal support prioritization.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Thank you for the update, Artem.
We’re glad to confirm that your payment is now in the final processing stage.
We completely understand your frustration, especially when you were waiting for an update on a time-sensitive tuition payment and had visa deadlines to consider. We’re sorry the response took longer than expected.
We’re currently experiencing a high volume of inquiries which has unfortunately impacted our email response times.
We’ve also emailed you separately with the latest status and details of your payment, and we remain available there should you need any further help.
Best,
Payment Experience Team @ Flywire
Their support team is excellent replies…
Their support team is excellent replies as soon as possible and also tries their best to help with whatever your problem is, Very cooperative.
7 sierpnia 2026
Odpowiedź od Flywire
Hi Bisma,
Thank you so much for using Flywire!
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Akshay,
Thank you so much!
Best,
Payment Experience Team @ Flywire
It was great experience to pay through…
It was great experience to pay through flywire because it saves a lot of time .Additionally staff is very helpful and help me to clear my doubts and queries . Overall thank you for your service and help.
31 lipca 2026
Odpowiedź od Flywire
Hi Palwinder,
We are so happy to hear that! Thanks for using Flywire.
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Brahmjotkaur,
Thank you so much for your review!
Best,
Payment Experience Team @ Flywire
It has been a great experience
It has been a great experience, especially with the marvelous support from the Flywire team.
Thank you very much for all your support and assistance. I truly appreciate it.
5 sierpnia 2026
Odpowiedź od Flywire
Hi Swami,
Thank you so much for your kind words!
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Nadeem,
Thank you for using Flywire!
Best,
Payment Experience Team @ Flywire
It was fast transaction
4 sierpnia 2026
Odpowiedź od Flywire
Hello,
Thank you so much! If there is anything we can do to improve and get 5-stars, please let us know.
Best,
Payment Experience Team @ Flywire
Refund Delayed Over a Month
I’m loosing my mind, No Resolution I have been waiting for my refund from Flywire which they claim has been completed since July 8 , and it is now August 9 no money in my account and with still no progress.
I have contacted Flywire more than 15 times even sent my bank statement, and every time I receive the same generic response with no real investigation or escalation. My university confirmed the refund was issued, yet Flywire has not delivered it or provided any clear explanation of where my money is.
This level of delay and lack of action is unacceptable for a company handling student payments. I am requesting immediate escalation and a proper update on the status of my refund.I will update this review once Flywire resolves this issue.
7 lipca 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Wisdom,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
After checking, we can see that there is an ongoing ticket already open with our relevant team to investigate your refund further.
For security and privacy reasons, we are unable to handle refund-related inquiries through social media. Please allow us to continue assisting you via direct email, where we can securely review and provide updates regarding your refund.
Thank you for your understanding and cooperation.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
Kind regards,
All good service
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Mohammad,
Thank you so much!
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Shaik,
Thank you!
Best,
Payment Experience Team @ Flywire
I HAVE NOT RECEIVED THE PROVINCIAL…
I HAVE NOT RECEIVED THE PROVINCIAL ATTESTATION LETTER FROM ALGOMA UNIVERSITY SINCE I PAID MY TUITION FEES.
31 marca 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Chiaghana,
Thank you for taking the time to share your opinions with us. Your feedback will be taken into consideration.
Please note that the Provincial Attestation Letter (PAL) is issued by the educational institution, not by Flywire. Flywire acts as a third-party payment processor and facilitates the transfer of tuition payments to the institution.
If you have a Flywire Payment ID for your tuition payment, please feel free to share it with us via email at support@flywire.com, and we can check the payment status for you.
For requests regarding the issuance or status of the Provincial Attestation Letter, we recommend contacting Algoma University directly, as the university is responsible for issuing and providing this document.
We hope this helps clarify the appropriate point of contact. Thank you!
We use customer insights to focus our attention on problematic areas, and it is honest feedback like yours that helps us improve.
Kind regards,
Odpowiedź od Flywire
Hi Ngozi,
Thank you for using Flywire!
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Chanchalkumar,
Thank you so much!
Best,
Payment Experience Team @ Flywire
Quick resolution and prompt customer service
Everything, been using their services for 3 years now
28 lipca 2026
Odpowiedź od Flywire
Hi Deepa,
We are so glad you continue to use Flywire. Thank you!
Best,
Payment Experience Team @ Flywire
Quick to take money, slow to refund...poor customer service.
FlyWire are a fantastic platform to send money to other agencies or institutions - quick, easy - but - when a refund is required, or a transations is placed 'on hold' by them - the communications falls apart.
Online chat bot is non-existent for help, when speaking to a real person - there's blame shifting and an absence of help.
When emailing - theres no reply, at all.
Seeing that other people wait months for the refund is concerning.
30 lipca 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Stuart,
Thank you for reaching out to Flywire. We're sorry to hear about your experience and understand how frustrating it can be when a payment is placed on hold or a refund takes longer than expected.
If your case is still unresolved, we'd be happy to assist you. For security reasons, we are unable to discuss payment details through this platform. Please contact our Support team by emailing support@flywire.com with your reference ID. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us .
Best,
Payment Experience Team @ Flywire
Email receipts for two students doesn’t work
I just wanted to let you know that when I make two payments for two children, I receive confirmation when I initially make it. But I never received the receipt when it actually goes to the college for one of them. I figure your system is configured to send emails and once it sent Mark it sent and then the second email for the second payment doesn’t get sent to me. I wanted to let you know so you could fix this for the future. this also happened for the $500 payment the exact same thing of course the payments do reach the college. I just never get the receipt.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Kathleen,
We appreciate your feedback and will make sure this gets passed along. Thank you for using Flywire.
Best,
Payment Experience Team @ Flywire
Doświadczenie Trustpilot
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