Dear Flywire Team, I would like to sincerely thank you for the support and assistance you provided throughout my payment process.your help made the process much easier for me,and I truly apprec... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fees are high, exchange rates unfavorable. Payments get randomly "flagged" and cancelled but they take the money anyway. Wait an unknown amount of time for a refund (and not even the full amount). One... Zobacz więcej
Reakcja na opinię
I am waiting for my refund last 2 months but flywire is doing late. It is so annoying. Please give us our service so quick.
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Once customer support finally reached out with helpful instructions, it was a simple process, but it was frustrating up until that point. I received two emails - one telling me my payment didn’t go th... Zobacz więcej
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Informacje dotyczące firmy
- Usługi płatnicze
- również w kategorii:
- Kantor
- Producent oprogramowania
- Przelewy pieniężne
Napisane przez firmę
Flywire is a global payments enablement and software company. Flywire combines its proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for clients and their customers. Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, so organizations can optimize the payment experience for their customers while eliminating operational challenges.
Dane kontaktowe
Stany Zjednoczone
- support@flywire.com
- www.flywire.com
3,8
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Overall Staisfactory.
18 sierpnia 2026
Odpowiedź od Flywire
Hi Aijaz,
We are so happy to hear that! Thank you.
Best,
Payment Experience Team @ Flywire
Totally annoying to see such a late…
Totally annoying to see such a late reply and doesn't give clear answer what are they doing. Weeks after weeks waiting for the money to be get on account.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Sushmoy,
Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. We’re constantly working to improve our services, and your feedback is an important part of that process.
For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing support@flywire.com. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
We can see that you’ve already been in touch with our team via email, and we’ll continue to assist you through that channel to ensure your concerns are fully addressed.
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hello,
Thank you so much!
Best,
Payment Experience Team @ Flywire
Good and help
18 sierpnia 2026
Odpowiedź od Flywire
Hi Hadi,
Thank you!
Best,
Payment Experience Team @ Flywire
Convoluted and severely outdated…
Convoluted and severely outdated process. They sit on your funds for three days grabbing interest. As close to a sham as it can get whilst remaining within legal parametres.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Paul,
Thank you for reaching out to Flywire. Please note that once the funds are received, it normally takes 2–3 business days for us to deliver them. However, the funds will be guaranteed to the destination institution earlier. We apologize for any inconvenience or confusion this may have caused.
For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing support@flywire.comsupport@flywire.com. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
For faster assistance, you can start a live chat or browse our frequently asked questions in our Help & Support Center: https://help.flywire.com/hc/en-us.
Best,
Payment Experience Team @ Flywire
Nice payment gateway guys
11 sierpnia 2026
Odpowiedź od Flywire
Hi Reethesh,
Thank you! We appreciate it. If there is anything we can do to get 5-stars please let us know.
Best,
Payment Experience Team @ Flywire
Convenience
11 sierpnia 2026
Odpowiedź od Flywire
Hi Son,
Thank you for your review!
Best,
Payment Experience Team @ Flywire
Frustration and Failure Using the Flywire Process
I could not make the payment using Flywire. I had to go to my bank and ask them to wire the funds. When I tried to use your site there was a problem. You sent a code number at one point to my email but I was already using my email account with your email for payment. I could not open the new email with the code without losing where I was in the process ion your email. Very frustrating! It would have worked if you sent the code through a text message but I wasn’t given that option.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced while trying to complete your payment.
We really appreciate you taking the time to explain what happened.
Feedback like yours is very helpful in identifying areas where we can improve the payment experience, and we will make sure this is reviewed by the relevant team.
Thank you again for bringing this to our attention.
Best,
Payment Experience Team @ Flywire
The effective exchange too high
The effective exchange rate is much worse than the official exchange rate. Taking a huge commission on payments.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hello Oliver,
Thank you for your feedback. We're sorry to hear that you were dissatisfied with the cost of your payment.
At Flywire, we aim to be transparent about payment costs. The amount due displayed when creating your payment request is the final amount payable to Flywire and includes any applicable foreign exchange and processing fees.
You can find more information about what is included in your payment amount here: What is included in the amount I have to pay? (https://help.flywire.com/hc/en-us/articles/360010509940)
If you would like us to review the fees associated with your specific payment, please contact us at support@flywire.com. We'll be happy to look into it for you.
Best,
Payment Experience Team @ Flywire
They made an unauthorised debit!
My experience with Flywire has been extremely stressful and I still do not feel that they have properly understood or addressed the issue I reported. I made legitimate, authorised payments through Flywire for university fees. However, additional funds for a large amount were then debited from my bank account without my authorisation, 3 weeks later! It was like they debited me twice!!
I immediately raised the issue with Flywire and have spent considerable time trying to get a clear explanation and resolution. Despite explaining repeatedly that my complaint concerns unauthorised additional debits, I have received responses that appear to misunderstand the problem entirely.
Most recently, Flywire told me that funds had “not arrived” in their bank account and advised me to ask my bank to trace the payment. This completely misses the point of my complaint: I did not authorise the additional payment in the first place. I am asking Flywire to explain why money was taken from my account and to return it!
I have tried live chat, telephone support and email … What has made the experience particularly annoying is the apparent lack of ownership of a potentially serious payment issue. When a company handles significant sums of money on behalf of students and families, customers should be able to expect urgent, competent assistance when something goes wrong.
At the time of writing, I am still waiting for a satisfactory explanation and resolution. And my money has disappeared. If this was their money you can be sure they’d locate it quickly! I will update this review if and when Flywire resolves the matter. But wanted to caution students to be careful when paying with Flywire.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Beth,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
For security reasons, we do not provide support via social media. We have reviewed your contact history through our direct email channel, and our team is currently looking into your case. We will get back to you directly via email for further follow up.
We sincerely apologize for any inconvenience you have experienced. We’ll do our best to investigate the issue and get back to you as soon as possible.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
Kind regards,
Payment Mismatch
I sent USD 50,348 to Haverford, how is it that Haverford received only $49,146?
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Nemali,
Thank you for taking the time to share your opinions with us. Your feedback will be taken into consideration.
We use customer insights to focus our attention on problematic areas, and it is honest feedback like yours that helps us improve.
For security reasons, we do not provide support via social media. To allow us to review your case more carefully, please contact us via email at support@flywire.com and provide more details (Payment ID, payer's email address and proof of payment etc) about your issue.
Once you provide us with more details, we’ll be happy to review this for you!
Kind regards,
Very helpful support
IVery helpful support, quick transfer in one day and great benifits and package
9 sierpnia 2026
Odpowiedź od Flywire
Hi Diganto,
Thank you so much for your feedback!
Best,
Payment Experience Team @ Flywire
If i cld give 0 stars i would
If i cld give 0 stars i would, customer service is so bad and does not want to get back to me after DAYS
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Rui,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
For security reasons, we do not provide support via social media. To allow us to review your case more carefully, please contact us via email at support@flywire.com and provide more details(Payment ID, payer's email address, Institution name etc) about your issue.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you'd like to share more about your experience or have any questions, feel free to reply to this message — we're here to listen.
Kind regards,
THEY ARE HOLDING MY MONDY HOSTAGE
I initiated a refund and they asked me for various documents to make the refund. I provided every document possible now and now even when an agent pick up my call they cut the call. I am looking to sue them for fraud. It has been weeks and the are holding my money hostage
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi David,
Thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand how frustrating it must be to have your refund delayed after providing the requested documentation.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
We’d like to look into this further and make sure your case is properly followed up. For privacy and security reasons, we’re unable to discuss account-specific details via social media.
We’ll reach out to you separately via a private channel to review your refund and provide you with an update.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you'd like to share more about your experience or have any questions, feel free to reply to this message — we're here to listen.
Kind regards,
I tried multiple times to pay
I tried multiple times to pay it was always rejected and still I don't know why. The bots were unable to help me and the human on the phone was less than helpful, giving me incorrect information and sometimes no assistance at all. Emails were received saying my payment was being processed only to find it had been returned to me the following day. This time you had my money but didn't put through the payment until today.
Using Flywire has been a totally stressful upsetting experience that has continued for a number of months,
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Ros,
Thank you for your feedback. We're very sorry to hear how stressful and frustrating this experience has been. This is certainly not the experience we want to provide.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. We will also review your interactions with our support team to better understand what happened.
If you have any further questions or feedback, please email us with your payment details, so our team can look into the matter and assist you further.
Best,
Payment Experience Team @ Flywire
Reliable and essy
Once I discovered that If I opened an account Flywire was easy to navigate, and I found the process to be quick and more importantly very reliable.
I won't hesitate to use it in future
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Edward,
Thank you so much! If there is anything we do can do get 5-stars from you please let us know.
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Maryam,
Thank you so much!
Best,
Payment Experience Team @ Flywire
The payment instructions are not much…
The payment instructions are not much clear. Returns payment without notifying customer. I had a very bad experience 2 times when making payment from saudi arabia ( as curency different) and finally my daughter missed her opertunity to do university enrollment. Live agents also not much user friendly and give correct instructions. Even after returning payment didnt get any update. Please improve your service and generate the payment instructions on one single curency sending and receiving. Example. Flywire instruct send curency in saudi SAR, so we send currency in SAR and banks automatically convert curency in to GBP as your receiving bank is in UK. Then money returns and even no one not inform customer until customer inquire. If you send instruction with only generate single according to receiving bank origine ( GBP) much easier and avaid unnecessary complications to customer. Finally i was so unlucky and missed my daughters university enrollment as her payment got delayed than due date.
5 sierpnia 2026
Odpowiedź od Flywire
Hi Eranda,
Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations, especially as the payment delay impacted your daughter’s university enrollment.
Please note that Flywire does not automatically convert or return funds. If the sender bank processes the payment in an incorrect currency, it will be rejected by our receiving bank and the funds will be returned. In such cases, Flywire will not have visibility of the funds until they are received back.
To further assist you, we will reach out to you via the email address registered to this payment. In the future, please contact us by emailing support@flywire.com. You can also reach us via live chat or phone by visiting our Contact page.
We sincerely apologize for the inconvenience and appreciate you sharing your feedback with us.
Best,
Payment Experience Team @ Flywire
Odpowiedź od Flywire
Hi Can,
Thank you so much for your review!
Best,
Payment Experience Team @ Flywire
It is a reliable platform with expensive rates
It is a reliable platform but their rates are very expensive all the time. I have to use this for a lack of more economical alternative.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Flywire
Hi Shubham,
Thank you for reaching out to Flywire. We appreciate your honest feedback and are glad to hear that the platform has been reliable for you. We understand your concerns regarding the rates, and we’ll make sure your feedback is shared with the relevant team.
For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing support@flywire.com (mailto:support@flywire.com). You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
For faster assistance, you can start a live chat or browse our frequently asked questions in our Help & Support Center: https://help.flywire.com/hc/en-us.
Best,
Payment Experience Team @ Flywire
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