Flight Centre South Africa Recenzje 

The understanding and politeness we received from your consultant Kent was refreshing and very heartening in our dire moment of illness.
Thank you very much Flight Centre.
Service was extremely efficient.

Farah was unbelievable today. She went out of her way to assist us in a very tricky situation. She was a star and I would recommend her to anyone .

Excellent service. Thank you Tarryn

Great service from Schalk at the Paarl branch!

I thought there will be no replacement after Elizna but I have found a full hands on service guidance. Nandi as I called you mom, you are the best.

We had an absolutely wonderful experience with Kanyisa Tuswa from Flight Centre in Worcester, Western Cape.

When we first approached her, we were hoping to book a trip to Zanzibar. Instead of simply selling us what we initially wanted, Kanyisa took the time to understand exactly what we were looking for. She honestly explained that, at the time, Zanzibar didn't offer the best all-inclusive package for our budget and expectations. She recommended Mauritius instead, and it turned out to be the perfect choice for our very first international holiday.

From the beginning, Kanyisa was incredibly professional, knowledgeable, and genuinely invested in making sure we had the best possible experience. What stood out most was how excited she was for us. Every time we saw her at the shopping centre, she would remember us, ask about our trip, and recall all the little details we had shared—even though she was helping many other clients at the same time. That personal touch made us feel truly valued.

Thank you, Kanyisa, for your honesty, enthusiasm, and exceptional service. You didn't just help us book a holiday—you helped create unforgettable memories. We highly recommend Kanyisa to anyone looking for someone who genuinely cares about finding the best holiday for them.

I recently recovered from breast and cervical cancer. My dream has always been to visit Zanzibar. I've just turned 60. in order to celebrate my life, I decided to make my dream come true.
I went to Flight Centre Cresta Randburg entrusting them with my dream vacation. Tshepiwe my travel agent booked a week at Chuime Beach Resort. Tshepiwe told me that all drinks were included except for alcoholic beverages. Tshepiwe told me that there was a beautiful beach just a ten minutes walk from the resort.
I asked Tshepiwe if there was good bird watching at the resort and she assured me that there was.
I asked Tshepiwe to ensure that we had twin beds as I was going with my daughter and as we are both restless sleepers and we didn't want to share one bed.
Tshepiwe said she would book us twin beds.
Tshepiwe then told me that I need to take out travel insurance We didn't bring our passports and Tshepiwe said not a problem. We could do it any time. A few days later my daughter and I came to Flight Centre with our passports but it was Tshepiwe's day off, another staff member, Clara helped us. She said we needed to take out travel insurance. This came to three thousand rand. I was happy to take out insurance as my daughter suffers from epilepsy and if she had a seizure I needed to know she would be looked after but was never asked if we were members of a medical aid as some medical services provide help for out of country travel. I returned home satisfied that we had paid for our trip in its entirety. Early the next morning however, Tshepiwe phoned to say that we still needed to take out travel insurance to get into Zanzibar. I feel that I was doube charged for insurance This was over and above the travel insurance that we had already paid for with Clara. We were now six thousand rand over our budget.
We arrived at Chuime beach resort to find out that ALL drinks were charged to us including tea, coffee, juice, cooldrinks and even water, we were not prepared for as we were informed by the travel consultant, this ate into our budget so that we ended up only able to pay for one excursion away from the resort.
There is ABSOLUTLY NO beach at the resort except for a filthy, dirty foul smelling fisherman's beach. I tried to walk on that beach and was accosted by every fisherman demanding that I pay money to walk on the beach. The fisherman went out every night at hightide and would return in the morning and all we heard all day long was shouting yelling and the banging sounds of fishermen repairing their boats. Moreover, there was no birdlife whatsoever except for scavenging House crows eating bits of fish and bait. It was absolutely clear to me that Tshepiwe had never been to Chuime Beach Resort and merely answered all my questions with the answers she thought I wanted to hear. In the name Chuime Beach Resort one would expect to find a beach but to no avail.
When we were shown to our room I noticed one double bed in the middle of the room. Tshepiwe didn't even bother to book twin beds. Neither my daughter nor I had a good night's sleep. Our toilet didn't flush. We had to report that and wait for it to be repaired. I took a shower after the dusty hot journey only to find the shower flooded the bathroom. I reported it and had to wait for the showerhead to be repaired. We spent an entire day with no water and experienced power outages constantly. Moreover, the resort ran out of Coke, Sprite, milk, ice cream and sweetener. This is not what I expected from a sixty-five thousand Rand holiday.
The final blow came when we were ready to leave and were told that we had to pay an infrastructure charge. This was a huge amount of dollars. I was shocked. I have no problem with this policy. My problem was that nobody from Flight Centre warned me about this charge. I went to a travel agent so that I didn't have to find these things out for myself.
I have written to Flight Centre several times. I have spoken to Ingrid from Flight Centre Cresta and Lloyd Machiri (Customer Experience Expert) to no avail. I remain dissatisfied, unheard, resentful and frustrated.
This is not what I expect from a reputable travel agent and find that the service was sub- par by Flight Centre. What this tells me is that the agency has not done their research about the resort and their facilities and that they profess to have training and knowledge. Furthermore I was expecting that as the travel agent inform me of all pending costs as a courtesy as they should know the product that they are selling. I am awaiting for feedback as this is sub-standard service and thus far no satisfaction.

Aviva Cook
Your dissatisfied Customer.

Your online support consultant went the extra mile to assist me in getting my refund processed. This matter had been ongoing since March 2026, and their dedication, persistence, and excellent service were instrumental in bringing it to a successful resolution. I truly appreciate their efforts and support.

Brilliant, professional help from Ayanda, Farrarmere.
Thank you so much.

A very professional and efficient service from Ayanda!

Jodie was fast and efficient and friendly. That is all I expect. She went out of her way to find us a cabin when none were left.

From beginning to the end, Michelle made our entire vacation an unforgettable experience. From when we started planing and contacted her to the point we settled all cost.

Her level of professionalism was explicit throughout, always keeping us informed and making sure we are always happy with the process.

Thanks to her once again , we had one of the most amazing vacation. I will always recommend to family and friends and colleagues.

If you're looking for the best agent, Michelle is you're go-to guy.

Sharon was very helpful with the entire booking process. I was unable to access my information on the Qatar airlines app. The emails kept going to her. When I phoned her regarding this, she said we should pop in our phone number and this did not work.
She should guide her clients regarding this process as we travel a lot and work with the app.
We had to phone the emergency number and wait over an hour to sort this out. Eventually this was sorted out. This experience was stressful.
There has to be another way for this or she should be knowledgeable enough to have guided me through the process.

Thank you.

Dear Deborah,
I hope you are doing well.
I wanted to take a moment to sincerely thank you for the outstanding assistance you have given me with my son's return booking.
When Eunice left Flight Centre at the end of the month, I was naturally concerned about having to continue the process with someone new. However, you took over seamlessly, and I have received exactly the same exceptional level of service that Eunice always provided.
Your professionalism, friendliness, patience, and prompt attention to every query have been truly appreciated. As a pensioner, I especially value the time you have taken to explain everything so clearly and your willingness to assist me with kindness and understanding. Nothing has ever seemed like too much trouble for you.
You have a wonderful manner with people, and it is clear that you genuinely care about your clients. Flight Centre is very fortunate to have someone as dedicated and committed as you on their team. You are a real asset to the company.
Thank you once again for all your help and for making what could have been a stressful process such a smooth and pleasant experience. Your excellent customer service has not gone unnoticed, and I am truly grateful.
With sincere appreciation and best wishes,
Maria van Wezel

My Experience was shocking. They don't care about their clients, and they will do everything to avoid their responsibilities. Refund policies are not upheld, and long wait times and unresponsive behaviour are at the heart of the organisation. Staff are untrained and not interested in assisting clients. I cancelled my booking, and I will not make use of them again as long as I breathe.

Pearl Napo is simply the best travel agent I've ever worked with. She makes every booking effortless, goes above and beyond to ensure a smooth travel experience, and always delivers exceptional service. I trust her completely and wouldn't book with anyone else. Highly recommended!

I honestly can't recommend Nicholas Botha from Flight Centre enough… Everything was taken care of from start to finish and he answered every single tedious question of mine without any hesitation. I would use him again and again and I'm really impressed with the service and everything that was included from Flight Centre so thank you. We had the best holiday in Mauritius and we made memories for laugh and I can't wait to book our next trip…

I would like to take this opportunity to send my gratitude to Pearl Napo in Greenstone. Her service is excellent and she is always available to assist anytime, even on weekends or evenings.

Most of the time I make last minute bookings, and she always meet my request. whether is shuttle, flight, car hire, boarding passes or invoices.

It took almost 16 weeks to resolve my refund - But the last Online support personnel KIM ROBIN VAN WYK seems to have followed up & helped me with the query - Thank you

Natalie Viljoen is such a pleasure to work with! She will go above and beyond to assist in any flight we require. Her service is very fast and friendly.