After looking at fire surrounds at local stores & not finding anything i wanted decided to look on line. So pleased i did as i found this company, plenty of choice in styles & all priced very reasonab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Exceptional service alltogether. Tilly is extremely helpfull, the Oak Fire Surround was made to a very high standard and the delivery was quick & simple. The driver even gave me some guidance on fit... Zobacz więcej
Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recomme... Zobacz więcej
Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... Zobacz więcej
Informacje dotyczące firmy
O Designer Fireplaces
Napisane przez firmę
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Dane kontaktowe
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, Zjednoczone Królestwo
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4,8
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pine Fireplace
I love my fireplace!! It is exactly what I wanted. Great quality, good communication and timely delivery. I recommend this company.
15 listopada 2024
Odpowiedź od Designer Fireplaces
Hello Sarah,
Thank you for your 5 star review. It is great to hear how happy you are with your entire experience.
Many Thanks
Designer Fireplaces
A happy cistomer…
The mantel looks lovely and is exactly as I envisaged it. Very clear instructions made diy installation straightforward. Also delivered on time.
23 października 2024
Odpowiedź od Designer Fireplaces
Hello Anthony,
Thank you for your wonderful feedback! We’re thrilled to hear that your mantel looks just as you envisaged and that the instructions made installation straightforward. It’s great to know that the delivery was on time as well.
Many Thanks,
Designer Fireplaces
Quality Fire Surround & Quality customer care.
Designer Fireplaces are one of those rare companies who know how to treat their customers really well. From start to finish we were updated and kept informed by Tilly who was a delight to deal with. Our oak fire surround was delivered on time by a really helpful delivery driver and when we unpacked our fire surround we were not disappointed as it's beautiful. Really good quality and worth every penny. We were so happy with it I went straight back online and ordered an oak mantle mirror to go with it. I will definitely buy from again and recommend Designer Fireplaces as the whole experience of buying from them has been a very positive one. Thank you.
1 listopada 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Hello Lisa,
Thank you so much for your glowing review! It’s truly amazing to hear that you had such a positive experience with us from start to finish. We’re delighted that Tilly made the process enjoyable and that your oak fire surround arrived on time and met your expectations. Your kind words and recommendation mean a great deal to us, and we look forward to helping you again in the future.
Many Thanks,
Designer Fireplaces
Highly recommend!
I required a longer beam than what was on their website so emailed the company to see if this was possible. Amazing quick response, extremely helpful and polite customer service. Beam was ordered and delivered in under a week! Would highly recommend this company!
2 października 2024
Odpowiedź od Designer Fireplaces
Hello Mrs Stewart,
Thank you for your fantastic review! We’re so pleased to hear that we was able to accommodate your request for a longer beam and that you found our customer service helpful and polite. It’s great to know the beam was delivered so quickly and that you were happy with the experience. Your recommendation is much appreciated.
Many Thanks,
Designer Fireplaces
Light oak waves rustic mantle
Good product. Quite rustic with visible cracks but beautiful piece of wood
9 listopada 2024
Odpowiedź od Designer Fireplaces
Hi Dave,
Thank you for your amazing review. As a lot of our timber is air dried we can get splits and knots in the timber. However, this is what can give the piece of wood its natural beauty.
We really appreciate your 5 stars!
Many Thanks
Designer Fireplaces
Good product and efficient service
Well designed website, prompt service and good quality product. Looks great!
12 października 2024
Odpowiedź od Designer Fireplaces
Hello James,
Thank you for your kind words! We’re so pleased to hear that you found our website easy to use, our service prompt, and the product of great quality. Your feedback means a lot to us.
Many Thanks,
Designer Fireplaces
Bespoke fire surround
I asked for a bespoke design, they took my sketch and issued a CAD drawing for approval, great show of trust guys. Samples sent out promptly. Order placed, manufactured and delivered within 10 days taking payment only on delivery. Product more than met expectations. 5 stars from me
11 października 2024
Odpowiedź od Designer Fireplaces
Hello Brenda,
Thank you for your fantastic review! We’re delighted to hear that you were pleased with our bespoke design process and that the CAD drawings and samples met your expectations. It’s wonderful to hear that the finished product exceeded your expectations too.
Many Thanks,
Designer Fireplaces
Great Experience
Nice and easy to order, great communication throughout, and a quality product delivered on time and to expectations
7 listopada 2024
Odpowiedź od Designer Fireplaces
Hello Paul,
Thank you for your amazing review, we really appreciate your kind words.
Many Thanks
Designer Fireplaces
Fantastic service
Fantastic responses with help and information. We are absolutely delighted with the quality of our hearth and oak surround.
Tilly could not have been more helpful.
1 października 2024
Odpowiedź od Designer Fireplaces
Hello Nicola,
It is great to hear how happy you are with your entire experience with us. Thank you for your amazing review.
Many Thanks
Designer Fireplaces
Excellent service and fast delivery
Excellent service and fast delivery. Very happy with our new mantle beam
8 listopada 2024
Odpowiedź od Designer Fireplaces
Hi David,
Thank you for your kind words and 5 star review.
Many Thanks
Designer Fireplaces
Oak Mantel
I ordered an oak fireplace beam and was impressed with the service and the product, great value, delivered quickly and the customer loved the beam.
1 października 2024
Odpowiedź od Designer Fireplaces
Hello,
Thank you for your kind words! We're thrilled to hear that you were impressed with our service and the oak fireplace beam. It's wonderful to know that it was well-received and provided great value. We appreciate your feedback!
Best regards,
Designer Fireplaces
Great fire surround
Great fire surround. They were able to adjust the dimensions for a perfect fit. Also I like the mounting that allows you to remove in the future for decorating.
Can’t wait for colder nights to light the fire.
1 października 2024
Odpowiedź od Designer Fireplaces
Hello Mark,
Thank you for your feedback! We're so glad to hear that you love your fire surround and that the adjustments made for a perfect fit worked out well. It's great to know you appreciate the removable mounting for easy decorating.
Best regards,
Designer Fireplaces
Floating shelf
Excellent mantle shelf even the joiner who fitted it wanted to know where we had bought it from as he said it was really good quality and finished really well.
17 października 2024
Odpowiedź od Designer Fireplaces
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality of your mantle shelf, and it's great to know that your joiner was impressed too. We appreciate your support and are glad to have met your expectations!
Best regards,
Designer Fireplaces
Just the job
Beautiful mantle straight forward to order delivery was spot on
Thank you
30 września 2024
Odpowiedź od Designer Fireplaces
Hello Christine,
Thank you for your kind words! We’re delighted to hear that you’re happy with your beautiful mantle and that the ordering and delivery processes went smoothly. We appreciate your feedback!
Best regards,
Designer Fireplaces
Highly recommended
Such a well organised, efficient company. They made the whole process very easy, no stress,
Installation too.
Lots of choice of fires in the showroom.
Can confidently recommend them.
22 października 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Hello,
Thank you for your fantastic review! We're thrilled to hear that you found us efficient and that the whole process was stress-free for you. It's great to know you enjoyed the variety of fires in our showroom and we really appreciate the recommendations.
Best regards,
Designer Fireplaces
Good phone back up
Good phone back up. Delivery on time. Easy to fit when following simple instruction sheet.
14 października 2024
Odpowiedź od Designer Fireplaces
Hello,
Thank you for your feedback! We're pleased to hear that you found our phone support helpful and that your delivery was on time. It's great to know that the fitting process was easy with the instructions provided!
Best regards,
Designer Fireplaces
Oak fireplace beam
Requested samples arrived promptly. Beautiful quality fireplace beam. Arrived as expected in perfect condition. A lovely addition to my lounge.
29 września 2024
Odpowiedź od Designer Fireplaces
Hello,
Thank you for your lovely review! We're glad to hear that your samples arrived promptly and that you're happy with the quality of your fireplace beam. It’s fantastic to know it’s a beautiful addition to your lounge!
Best regards,
Designer Fireplaces
Really pleased with fireplace.
27 sierpnia 2024
Odpowiedź od Designer Fireplaces
Hello James,
Thank you for your feedback! We're thrilled to hear that you're really pleased with your fireplace. Your satisfaction means a lot to us!
Best regards,
Designer Fireplaces
Disappointed
I was disappointed that the beam had a huge crack right in the middle which is not shown on any of the images online. Whilst I appreciate the timber is naturally dried I felt it was not the best aesthetically and really should not have been sent.
21 września 2024
Odpowiedź od Designer Fireplaces
Hi Christopher,
Thank you for your feedback. Timber can vary significantly with each batch, and these rustic features naturally occur in air-dried wood. These splits happen as the timber dries over the years and are unavoidable. They are not a structural concern and typically add to the wood's character.
However, if you'd prefer a replacement, please contact us. We’d be happy to select a piece with as few splits as possible from our next batch.
Thank you
Very efficient service from receiving…
Very efficient service from receiving samples to ordering and the delivery of the fireplace oak beam. Fitting was straightforward using a laser level, although I checked and rechecked my measurements. Very pleased with the outcome.
21 września 2024
Odpowiedź od Designer Fireplaces
Hi Andrew,
Thank you for your 5 star review! it is great to hear how happy you are with your entire experience with us.
Many Thanks
Designer Fireplaces
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