After looking at fire surrounds at local stores & not finding anything i wanted decided to look on line. So pleased i did as i found this company, plenty of choice in styles & all priced very reasonab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Exceptional service alltogether. Tilly is extremely helpfull, the Oak Fire Surround was made to a very high standard and the delivery was quick & simple. The driver even gave me some guidance on fit... Zobacz więcej
Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recomme... Zobacz więcej
Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... Zobacz więcej
Informacje dotyczące firmy
O Designer Fireplaces
Napisane przez firmę
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Dane kontaktowe
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, Zjednoczone Królestwo
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4,8
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful on the phone
Very helpful on the phone. clear instructions. Delivery on schedule
29 sierpnia 2024
Odpowiedź od Designer Fireplaces
Thank you so much Karen for this 5 star review!
So Beautiful and the best of British :)
Please trust me , This UK Business is about care and quality and product & service. Our Fireplace was built in-house using sustainable solid Cured Oak , The Marble again was sourced and not mass produced, see they do take time and care in the total product. The LED display again is UK-made. Tilly & Mick and the wonderful delivery driver gave the utmost of communication, from a video via WhatsApp app to a simple message via text. Please don`t think twice about using this fantastic UK Business and hey! Let's make the UK brilliant again as Tilly and Mick do :) . Thank you x
4 października 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Thank you so so much, Gary; it has been such a pleasure working with you. Thank you for the amazing feedback! We're really glad you love your fireplace and appreciate our commitment to quality and service. Thanks for supporting our UK business—we're all about making it brilliant together! :)
After being very disappointed with my…
After being very disappointed with my fire, the company contacted me and have offered to change the fire which I'm happy with, they have been really nice about it. So just waiting for more details about exchanging them.
25 września 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Hi Ann,
Thank you for your understanding and patience regarding your fireplace. We like to ensure our customers are happy with their purchases and always try to find a solution. I am pleased to hear that the issue has been resolved and that you are happy with your replacement fireplace!
Absolute quality oak beams at a great…
Absolute quality oak beams at a great price .and excellent customer service. Would definitely recommend these guys for all your beams and fireplace needs 10 out of 10
9 sierpnia 2024
Odpowiedź od Designer Fireplaces
Hi Shame, Thank you for your fantastic review! We're thrilled to hear you’re satisfied with our oak beams' quality and customer service. Your high recommendation means a lot to us!
Odpowiedź od Designer Fireplaces
Thank you very much Peggy!
Great oak fire surround
Lovely oak fire surround delivered quickly. Fitting instructions could have been better, shame there wasn’t a video.
14 sierpnia 2024
Odpowiedź od Designer Fireplaces
Thank you for your review! We're delighted to hear you love your oak fire surround. We appreciate your feedback regarding the fitting instructions and will certainly consider your suggestion for a video.
This company was so easy to deal with
This company was so easy to deal with; from the initial enquiry phone call , to the delivery of the oak beam.
Excellent workmanship on an awesome piece of oak at a very reasonable price.
1st class customer service! Which is rare nowadays.
4 września 2024
Odpowiedź od Designer Fireplaces
Thank you Stephen for your wonderful review! We're so glad to hear that you found us easy to work with, from your initial inquiry to the delivery of your oak beam. We truly appreciate your recognition of our customer service—it means a lot to us!
‘Classy’ beam!
Good choice of mantel shelf styles and finishes. Straightforward ordering procedure and swift delivery. Delighted with the beam which has been admired by family and friends. It has really set-off our newly installed wood burning stove.
5 września 2024
Odpowiedź od Designer Fireplaces
Hi Brian, we'd like to thank you for this fantastic review! Isn't it amazing how a beam can transform your interior? Thank you once again !
First Class Buying Experience..
Good quality mantel and delivered exactly when we requested it. Tilly was particularly helpful with a couple of queries.
19 września 2024
Odpowiedź od Designer Fireplaces
Hi Peter,
Thank you for the 5-star review! We're glad to hear you’re happy with the quality of your mantel and that it was delivered on time. Tilly will be pleased to know she was able to assist you with your queries!
Extremely happy with fireplace beam
So happy with fireplace beam, great quality and finish. Would highly recommend.
19 września 2024
Odpowiedź od Designer Fireplaces
Thank you so much for taking the time to rite this glowing review Chloe!
Very well made solid oak fire surround.
Very well made solid oak fire surround.
Good lead time and efficient delivery.
Thoroughly recommended.
19 września 2024
Odpowiedź od Designer Fireplaces
Thank you so much for this great review David ! Your recommendation means a lot to us.
What a truly great company
What a truly great company, free samples delivered next day. Helpful gent on the phone as I needed a custom size. Only cost £50 extra for that and then delivered in a week. Exactly right, fitted perfectly and looks fantastic. Cannot recommend highly enough.
22 sierpnia 2024
Odpowiedź od Designer Fireplaces
Hi David. Thank you for your fantastic feedback! We're delighted to hear that our team was helpful in accommodating your custom size. We truly appreciate your high recommendation
We are so pleased with the fireplace
We are so pleased with the fireplace. Just installed it today and it looks amazing.An extra thank you to the delivery man who lifted it into the garage and went through the insulation parts with me.
Mr Burnett.
14 września 2024
Odpowiedź od Designer Fireplaces
Hi William,
We're thrilled to hear that you’re pleased with your fireplace and that it looks amazing after installation! Our delivery man will appreciate your kind words.
Very pleased with our beam
Very pleased with our beam, just what we had asked for and good quality.
When we went into the showroom Tilly was very knowledgable and helpful.
24 lipca 2024
Odpowiedź od Designer Fireplaces
We're so glad to hear you're happy with your beam and that it’s just what you were looking for! Tilly will be thrilled to know you found her knowledgeable and helpful during your visit. Thanks for sharing your experience Sally !
absolute disgrace did not process my…
absolute disgrace did not process my cheque then used the courts as a tool
and now i am being harassed by the owner for the review
12 września 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Dear Eric,
Thank you for your feedback. We always strive to provide exceptional customer service, as shown by our 2,700+ positive reviews that reflect our honesty and customer-focused approach. In your case, we made multiple attempts over four months to contact you for payment, including emails, phone calls, text messages, and recorded letters, but we received no confirmation of a cheque being sent or any response.
Unfortunately, with no resolution after these efforts, we were left with no option but to forward the matter to the courts. We regret that it came to this and would have much preferred a response to resolve the issue directly.
Update 14/09/2024: Regarding the false claims of harassment made by Mr. Eric/Nick Peace which have been added to his review after we offered a replacement. We would like to clarify again, that our intention was to address his concerns professionally and to offer a full refund or replacement.
Best regards,
Designer Fireplaces
Excellent customer service
Fast and informative response to questions.
The website was easy to navigate and place an order.
The fireplace beam was delivered on time and in excellent condition.
26 sierpnia 2024
Odpowiedź od Designer Fireplaces
Thank you for your feedback! We’re pleased to hear you found our website easy to use and that the delivery of your fireplace beam was timely and in excellent condition.
Fantastic mirror
I had ordered a fire surround recently from this company and loved it so much, I decided on a matching mirror. There was a mirror in the same range, but not with a wavy edge. I contacted them and they were amazing and said they can make that for me. The mirror arrived today with all the fixtures and it was absolutely stunning, matching the fireplace perfectly. It’s not often you come across a company with such great customer service. Totally recommend.
12 września 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Hi Sarah,
Thank you for the glorious review! I'm pleased to see how happy you are with your mirror, and glad to hear it matches with your Waney Arched Ashford surround. It has been a true pleasure thank you so much.
Great Customer service
Designer fireplaces were quick to respond to any queries i had about the fire and the came within the timeframe they suggested. Had a slight Mark on the boot of the surround, replacement sent straight away, Great service.
29 sierpnia 2024
Odpowiedź od Designer Fireplaces
Good Morning Ross,
We're glad to hear we could address your queries quickly and that the replacement for boots was handled promptly. Thank you for your great review, it has been a pleasure.
Excellent service
The oak mantle we ordered arrived damaged by the courier, I emailed Designer fireplaces with photos of damage, a new mantle was made and delivered within the week by there own driver. Excellent service and highly recommended.
8 września 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Hi Michael,
Thank you so much for taking the time to write this great review.
While we always try to deliver ourselves, there are times when we need to use a carrier, and unfortunately, this one arrived damaged. We are pleased that you are happy with your replacement.
Thank you once again for your patience !
From enquiry to delivery you gave us…10 out of 10
From enquiry to delivery you gave us complete confidence at ever step. Your communications were very good without ever being pushy for a sale. The delivery driver delivered the mantel to the room which pleased my wife due to its weight. The mantel is of great quality and looks fantastic in position.
7 sierpnia 2024
Odpowiedź od Designer Fireplaces
Thank you for your wonderful review Warren! We’re glad to hear that our communication and service gave you confidence throughout the process.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.